no late check out after flight was delayed!! they literally rush you out!

that same night my kids were enjoying themselves and playing with their electric piano at 9:30pm and someone from the

location it was colorful and looked like something for kids

the establishment looks like a sketchy place to stay at first (it looks like a 1990s mcdonald's kids playground color scheme and set up)

great place to stay i come here to see my family’s and room clean morning guy is so kind given late check out my flight was afternoon he allowed us to stay late with no extra money

food choice was very limited, the taste was poor, room service was a hit or miss, ex: onion soup late one night was good, breakfast was terrible, no

the pool was nice

only 2 machines in the gym worked, you share a pool and gym with the hilton homewood suites

worked well for us visiting our kids and grandkids

st my opinion) and a jacuzzi would have been nice

by that time my kids were already asleep

clean room, good parking, nice staff and the complimentary breakfast.

useful guest laundry facility

laundry and a pool was available

didnt eat the breakfast.

the pool was great

the wings at the bar during happy hour were delicious

ound 5pm), and the tub had not been cleaned

the bar tender and front desk people were exceptional

i did have breakfast

the breakfast was good

good location, friendly staff. the kitchen was well eauipped.

i didn't want breakfast i really enjoyed myself while i was there.

there were some loud kids running over top of us. that was the only downside.

from the room, to location, staff, cleanliness, atmosphere, and fitness was exceptional

didn’t try the food there but the bar area looked nice

the common areas are quite nice - a library where you can sit for drinks or just chill, a cool bar and a large vestibule for waiting for quests or simply to rest

the hotel bar closed at 10:30pm

we felt safe walking to and from the center, and we had a good lunch at the bar downstairs

good variety of workout equipment in hotel gym

room service was very late in cleaning the room for example we left the room at 12 pm and retunrd

close to the train station, beautiful view from my room, great room service, so kind receptionist ladies

gym closed too early

the room service meals were very good and reasonable

staff is wonderful and the place is so comfortable : rooms, lobby, bar and restaurant

no snacks and kitchen closed a bit early

the gym is very good

hotel is fine but need coffee makers in the rooms and more kitchen staff, more staff in general

perfect location for family visiting kids studying in upenn or drexel, a vibrant,bustling and walkable neighborhood

do not consume the alcoholic mini bar items

the pool was wonderful

it is fully equipped with free weights, cardio equipment, lap pool and hot/cold plunges

the gym is located on this level and is incredible

but of course the gem is the giant gym with fascinating views over the river - a dream place to exercise

(also a group of kids were “parcor-ing” outside of the hotel and there was banging and a lot of noise from them

i couldn’t do keep with the loud kids in the plaza

friendly staff, great location for visiting kids at temple. roma are big and clean, great wifi.

1 of the 2 rooms were ready for early check in so we all left our luggage and attended an event at the college

coffee bar in front lobby so convenient and barista very nice

room service food was terrible

pool was great for the kids

our spa experience was amazing-we were able to enjoy a nice swim in their heated pool after our massages

staff is excellent, rooms are very clean, and the pool /gym facilities were great

the bar closes alittle earlier than expected on the weekend.

requested early check in through booking

the gym was really large with many machines

friendly staff, clean and modern room, nice gym

clean, comfy, great bar and restaurants, excellent location

superb location. superb hotel. superb room. superb pool. superb spa. superb staff.

the breakfast was delicious. location of the hotel was perfect. the view was stunning!

the spa was like heaven on a cloud high above the city

we ended up getting room service and we had a fabulous meal

the service on the breakfast was very easy

the kitchen and we were charged 200$ for deposit, 45$ to park with no hotel credit, and asked for late check out and got charged $305 when i only paid $--- for the whole night

gym closed, pool hours

the gym was super tidy

king 1br, with sofa bed worked great with 2 kids

we always say if we didn’t have kids, we’d be down in philly at the windsor a couple times a month

excellent service from nadia on the front desk who went above and beyond with our early check in and late check out requests

gym and pool area was excellent , and the location was right in the middle of everywhere i needed

early check in request fulfilled

art bar closes early

i didn't check out the gym or the breakfast so can't comment on that

a lovely hotel with large suites, with added bonus of a swimming pool & spa

heated pool adjacent to a great gym complete with a reformer and other workout accoutrements for stretching exercises

the salt water pool comfortable bed cherry staff

the spa is also spectacular

having a pool + sauna + steam room … heaven

very spacious suite with a full kitchen, couldn't ask for more!

as a hotel i would have preferred more amenities

the amenities needed to minimally make coffee

room service stars very late and end very early, the menu is small and one day i ordered oatmeal

big suite, spotlessly clean, well furnished with all amenties, well-equipped kitchen

we were asked to schedule an fixed time at check in for everyday room service but they never kept the time and one day they even come and didn t make the room at

i loved the amenities, including a bar in the lobby and the location to everything

customer service, location, gym

the bar was good and the drinks were fresh

need more options on the late night room service menu

the wifi was efficient enough to do virtual work from the room

awesome location, great premises, no pet fee, very nice personnel

g dip in the middle, i

he was going to call the police on me because my card was declined for the room charge of 50 for late check out

the bed is not very comfortable. the late check out policy is horrible

large room and delicious breakfast

congierge, valet and our breakfast server. all staff

we got room service for breakfast and the waffles and eggs were real bad!

traveling with our infant daughter and they provide with the pack and play, little slippers, a kids activity book and kids shampoo and body wash

gym- good bed- huge and very comfortable rooms- huge room, very

room service

spa room was one of the best i have ever stayed at

location location location. the gym was well kept too

i love the text messages for room service

only one ice machine located in the gym on the 4th floor.

comp breakfast

should provide complementary breakfast

breakfast service could be quicker. but the food was worth waiting.

excellent staff and very good breakfast.

our experience at check-in, breakfast, and with the location exceeded our expectations.

ordered in-room dinner for the kids

i was very comfortable with my kids there

we also request a room for 4 people ( 2 adults and 2 kids), but our room has only one bed and the sofa was closed

to refill bottle, i'd have to go to the gym in floor

everything - location, amenities, clean, gym, water pressure and temperature, heater, kind

no gym?

loved our rooms and hotel lobby and bar were fantastic.

a list of area restaurants, directions to hotel gym, etc; would have been nice

helped with early check in

were given fitted sheets and mattress pads upon request), no staff for room service or housekeeping, the lobby area by the bar was filthy, bar got food order wrong, valet

we were able to get early check in which was great

+ rooms with kitchen + hourly shuttle + good gym

i appreciated that it had a small bar with food service

the bar prices was to high

i didn't like that me and my party were on two different floors with kids

i really liked early check in & late checkout, the concierge stood by the door to assist all day which was great

enjoyed the bartenders, carlos and a young lady forgot her name

there isn't a mini bar in the room, however you can get things in the lobby and there is a big selection

no room service if i had to give something.

breakfast bar area is gorgeous and the menu chef amazing

nice staff and room, plus jogging trails, flowers, free parking and breakfast

sarah was very friendly at the bar as well

early check in

surroundings. can have milk cans for kids as a buy option.

it no longer has a pool but the site pictures were not updated. kids were disappointed.

great breakfast!! amazing staff. very helpful, laidback yet professional

liked the full kitchen, the beds were very comfortable, the hotel was very clean, the location is great, the water

the kitchen staff did a great job with the breakfast

view of the city, lots of space in the room, a near full kitchenette, very clean, very nice and helpful staff

the kitchen was great for our

room service, during my 1 week stay at the hotel they only clean the room once, the reason they are

the pool was amazingud83dudc4dud83cudffb

pool kinda small and in the shadows

the gym was beautiful and had high end machines and dumbbells

hotel - clean and comfortable

were traveling with two very young kids and decided to order dinner from the restaurant inside the hotel since our youngest was very

the complimentary breakfast was the best i’ve ever had and the wait staff were amazing..

the gym was a decent size

gym is good

location, free wifi.

the room, simple but acceptable breakfast options, comfortable bed, great location, well equipped gym

full kitchen well equipped for light cooking

i also would have preferred there to be soap for the kitchen sink

kitchenette, the laundry in the lower lobby was so convenient, comfortable bed, nice towels

it was a great stay! breakfast with lots of options, great location and staff was so welcoming!

loved the location and food and drinks in the lobby bar would great

beautiful building and bar area

we had to wait 3 hours before the kids ‘bed’ (sofa) was made

there was no room service and the restaurant was not open for take out. no spa services either.

the spa was very disappointing because you had to walk into the public area in your robe, and it was

it s a nice place, the staff were great, and the gym was clean and tidy.

it would've been nice to have some kind of room service.

downstairs bar is open until 11pm

wifi is a bit slow

like the convenience of the gym being 24 hours

hotel has all the facilities we need - gym, home2mkt, laundry

the free breakfast every morning and the gym

my kids and i were happy to see hot cocoa packets at the coffee/tea bar, too

perfect location, good breakfast, 24hour laundry

new clean facility, great staff, convenient laundry facility, good gym, and excellent self-serve coffee

i have three kids and 2 of three are twins so i understand being a parent and what happens to go with it good or

the bar was comfortable

the pool hours did not meet my expectations. no fun for the kids

kids could not use the poor because it's a private club and only has certain days of the week the

received complimentary drinks at the bar upstairs with check in and the kids got free cookie vouchers from a local bakery at check in

not being able to find the concierge lounge or the pool at first.

location, cleanliness, gym/pool and bowling.

great food both in restaurant and room service. friendly staff. great location

appreciated the early check in as well

loud teenage kids who stayed for st. oatrivk's day weekend.

the room was spacious and the gym was large for a hotel

great gym

the bar closing too early

hotel guests have to go all the way downstairs to access bar in rooftop.

lobby bar was great- good food and great service

a little swimming pool and a gym

the gym was great, with plenty of equipment and clean

gym - last time i came they had fruits and water at the reception area which was nice

early check in, room was ready. stored luggage until we left mid-afternoon. staff very friendly.

late night experience at the bar excellent service

wish the bar hours were longer

the gym was in adequate. it felt like you were in a closet working out

the restaurant and bar on the 10th floor was amazing

bed was so soft ( could sleep in it forever), staff were very friendly and allowed for a early check in

the gym was not as pictured. very little equipment, but enough to get a workout in.

the gym was terrific, but rooms seemed cheap

booked a suite with a kitchenette

we also requested and was provided late check out on our departure date

the fact that the pool closed too early, the fact that the gym is not a gym but, a small sweat box with a few pieces of standard old school choices for cardio

didn’t get breakfast there $20 a person was a little to expensive after paying for the room for one night but

my kids love the fresh pancake machines with sausage and hot choc

lobby super friendly, and room service really fast, breakfast on the point

clean place, friendly staff, good breakfast. it was noisy at night, but the location was great!

it turned out useful for us—a family with kids

the swimming pool

fitness center

fitness centre was terrible the bike was broken i had to put the new water bottle in place as it

was hoping to use the fitness room but was under renovation from what staff told me

also, fitness equipment was offsite

helpful and courteous staff from top to bottom. hot breakfast.

the only amenity was the gym

the lobby, bar and restaurant area have a very hip vibe, they are comfortable and interesting spaces

gym was nice

dark, super noisy, and no city view at all (just facing a gym)

ice available on floor, high quality hair dryer, comfy bed, a safe, small fridge drawer, and nice gym - everything tastefully provided for the traveler's comfort

price point and hot breakfast was great. the front desk staff was great.

will say the one poor thing was the complementary breakfast due to covid they can not offer much, but all there really was to eat was yogur, granola

she was still there when we returned from the show and excitedly asked the kids how it was

heat was not adjustable, had to have window open and noise from bar patrons all night.

the breakfast was phenomenal with so many options

breakfast was delicious and they provided a lot of options

the atmosphere the complimentary breakfast was awesome i loved everything about the place

no free compliment breakfast.

it didn’t include breakfast and to buy breakfast is expensive ($17

modern, nice bar restaurant

restaurant and bar have great food and service

liked the bar set up and personnel and loved the rooms

lovely expression bar in room

nice bar and restaurant

bar was skimpy

location, atmosphere, cleanliness, service for breakfast, staff.

room was great, two floors with a balcony and amazing bathroom with spa jacuzzi tub

the history and the history tour uniqueness the breakfast

smell from the kitchen entered the room.

breakfast was stunning, that home made granola and pastries, so goooooood

staff was super friendly!! tv in breakfast area and large selection of items.

bar and grill closed, pool closed

good breakfast, comfortable room with great shower, couch, and two tvs (perhaps overkill).

only one chair. small pool.

staff was very friendly and helpful. room was very clean. gym was great

room was nice the location was great , i liked the fact that you guys had a pool and laundry

cable was ok but not great. there was no real room service.

the laundry facilities provided for guests to use which were very reasonably priced

the bar was understaffed at night.

room next to laundry room, when some guest started to wash before 5:00am

we wish the restaurant would stay open later for room service

for us having to witnesses the confrontation and went above and beyond by offering us credits for room service

didn't like the dollar limit on the complimentary breakfast

we ordered room service twice and both times it was easy to order and arrived so quickly

and did not provide up with a room with 2 queens

shown the comprehensive breakfast menu and thought it would be great for both us adults and the kids

was lovely, the food and drinks at the restaurant, the room service for a delicious breakfast in the morning and the view of the lovely green space from

location, modern and clean facilities, very good food in lobby bar and restaurant

big rooms, great gym, clean and friendly

common spaces are a bit outdated, the bar service wasn’t nice, and the pool was closed for “covid reasons” even though all other

very very friendly staff great breakfast

breakfast was good, loved the

clean lobby and bedroom, afternoon tea and wine and cheese provided in the lobby was fantastic, breakfast was well presented and diverse, and all staff were friendly and helpful

the staff, especially housekeeping the people who prepared breakfast were so very friendly

it includes breakfast which is fresh and plentiful with staff making sure we had everything we needed

the breakfast served in the morning was above and beyond, tons of variety

location, breakfast

convenient location fantastic breakfast

breakfast was great

breakfast was fantastic as well

we had a king room with a spa bath

were short on staff and didn t offer room service this can happen but it was not mentioned when we checked in

we had eggs that we had to boil ourselves and also the room service was very expense give 2 cocktails and antipasto plate cost

no room service

renovated historic building, terrific shower, very helpful bar tender (wonderful selection of open wines), interesting part of old philadelphia (+) panarama wine bar is an amazing restaurant as well with more wines on tap than you d know what to do with (+)historical building the wine bar and restaurant on site fabulous (+) happy hour in the bar was delightful (+) staff was extremely friendly and the panorama hotel restaurant and wine bar are fabulous (+)nature of this hotel, it's modern upgrades, and the locally respected italian restaurant and bar on street level (+) the hotel, restaurant and bar staff members were the best

with young kids

r, bar and the check in), very cordial

gym didnt have any wipes to clean off equipment after use

the gym was spectacular

sizable indoor pool - great for kids

eve though advertised as so, 2 hour wait to receive pullout bed linens which delayed young kids bedtimes by 2 hours, filthy

loved the fact that it had a kitchen and dishes

the a/c in the common areas is barely working and the lobby and hallways are hot

comfortable beds. spacious room. well equipped kitchen. great breakfast options.

did not like that when i would stay, important things would be missing, such as thinkgs for the kitchen or bathroom

checking, the pool area was completely empty so the kids got to enjoy themselves, location was close to different

location and pool

prices of beverages at the bar were $$$ steep

the pool and jacuzzi

location is not kid friendly, no nearby restarants / kids fun places.

a shuttle runs to the casino frequently, which is nice if you’re into gambling or you want to dine

we went to the rivers casino and they had a free shuttle which was perfect

the shuttle guys went on break and we were stuck at the casino waiting

a kitchen is present, but it lacks the necessary cooking utensils.

didn't appreciate the fact they're advertising the kitchen, but they don't provide pots, plates, or pitchers

the view from the room and the bar downstairs

i can’t speak for the pool or gym facilities because we did not use them

the pool was nice size &

the views from the windows were spectacular, we used pool, sauna and work out place.

view of the city from both the room as well as the gym

there are restaurants and a bar within the hotel

& thoughtfully designed property, great location, very walkable to the town, lovely bar and restaurant spaces including an outdoor space where we listened to a band play

and the bars and restaurants on site is amazing, lloyd the bar tender was amazing and definitely made the

new hotel with nice rooms, very clean, and a great gym got close to train station in

the hotel provided a shuttle service to and from the venue for us

we rented a car to get there and used the hotel/airport shuttle to go back and forth

-i liked the shuttle service from the airport to the hotel

their breakfast set up in the morning was also a plus

had a reservation for 3 people and turned out that the breakfast that was included was only for two people so we had to pay extra for the third person so

cook in kitchen had mask down the whole time.

it was clean convenient very comfortable,it also have a on site laundry which is so convenient

for a lot of people staying there, the management should have covered the restaurant and bar with more help

with three kids ages 5,3& 1

beautiful hotel, great bar and restaurant, affordable parking

love the fact that breakfast was included each day, on-site parking and the kitchen was nice to have because we always have to get a philly cheese steak when we come to town

love the fact that breakfast was included each day, on-site parking and the kitchen was nice to have because we always

i was hoping there was an actual heated pool but it was just a regular indoor pool.

wanted a hotel close to the airport with a reliable shuttle for our early morning flight

great service! breakfast was above and beyond. very clean.

pictures online look way better, and where was the gym

early check in

no gym

i walked to office ( but met office rep near the laundry room) and reported what was wrong

staff are great! and they have a bar and grill with truly exceptional food!

informed that all the places to eat are off limits to kids because they would have to cross the casino floor, which is not allowed, in order to get to them

one bar had no seats

the center bar in the casino was the only bar open and it was extremely overpriced and reeked of cigarette

would have liked room service as an option or breakfast available somewhere in the casino.

the room was a good size and the coffee bar was perfect

had laundry and breakfast service but cut it out, which makes a formerly convient stay

police and informed them, and they started looking at other places and eventually found it in a laundry room

self-serve laundry

very close, walking distance, i don’t like that there is no more free breakfast, and the laundry facilities are there but they don’t work

nothing worked. the wifi, the ice machine, and the laundry room.

there was no continental breakfast, i would like that next time please.

was not working wifi was not working and i couldn't use the kids dvd player or game to watch movies cause the

location, easy check in, air port shuttle

you could easily enjoy even with kids running around

pool and restaurant both closed.

wife enjoyed the free pool table and lounge / bar area as well as the spacious room

the light fixtures in the hallways are very stylish and the pool looked pretty fun

for some reason they put us in a room for only two people and had our kids sleep on an air

time i stay at the aloft the service is superb, from shuttle service to cleaning staff

we enjoyed the pool as well

i like the restaurant and wait staff! the gym is small but nice with a window.

finally, there should be a reduced breakfast rate for kids up to 10/12 years (currently under 5 yr old eat free i think but no reduced rate for children

given multiple complaints about the kitchen kettle, no one turned up

the kitchen staff was horrible

the room was homey and clean. the gym and swimming pool were awesome.

the size of the room and the kitchen.

they need bar stools for the kitchen. there?s no place to sit.

the great amount of space in the room the location the pricing breakfast selections

feel the breakfast could have been better

breakfast was quite good, including good coffee and fresh fruit

very friendly staff, airport shuttle service, nice and clean and breakfast included

close to air port, shuttle was very quick very clean room very spacious really liked the hotel

breakfast was awesome. thanks.

ruby tuesdays next door for food/drinks and you can buy bottles of wine there too- a plus hot breakfast and make your own belgian waffles all free- staff rocked

the staff was friendly & very helpful. liked the fact that their airport shuttle ran 24/7.

the hotel offers laundry and dryer room and although it works with coins we never got our clothes completely dried

breakfast was fine as well as everything else

staff and all of the maids and everyone on staff, there were excellent even the driver of the shuttle

you need to have a way to get detergent and fabric softener near the laundry room

laundry setup was

the accommodations were clean. i loved the pool and gym area. didn t like the parking.

great mattress on the bed. friendly desk staff shuttle to airport

staff was very friendly the kids had fun no complaints the price was awesome i will come back here again so nice and the

pool

i figured the kids can get some pool time in before we travel