just the pool not being heated but we did swim

clean coffee available all hours breakfast included nice staff nice bathroom pool and fitness

the only flaw i can even say was that wasnt enough seating/room in the breakfast area.

friendly staff , clean room and bath. great breakfast, location easily found

did not have the breakfast so i cannot comment on that

the pool was very relaxing and the staff was super nice.

the casino. the smoke was so heavy that my eyes burned and my clothes stunk.

the pool and entertainment

restaurants were not open during our stay, and the pool hours need to be 24 hours a day, like the casino

parking there is a scam you can't even drop off your bags near the door without valet all over you

cannot wait until roof top bar is open and the spa comes online

convenient to downtown area, can walk everywhere. rooftop bar was fun!

wish we could hff ace made it to the roof top bar and restuarant

rooftop bar was nice but with a little more attention to detail could be so much more.

the bar tenders were top shelf

bar employees seemed overwhelmed with 4 people at the bar with only 3 of them

no beer on tap at the bar but they said it will be there soon

the pricing is right, the next door restaurant along with the rooftop bar and lounge; you will not be disappointed with a stay at this location

rooftop bar was great and the room was very comfortable perfect for a nice relaxing night after a long

the food (both in the rooftop bar and hotel restaurant) was delicious

very pricey

the kids loved the pool. clean hotel, nice staff. great location, near restaurants.

have to pass through bar to get to pool, ac unit was very loud

fantastic swimming pool, comfy beds, excellent breakfast, friendly staff and modern decor made our stay very enjoyable

a $75 pet fee is extreme

no free breakfast, but...

complaint we had was we booked especially for indoor pool and hot tub and hot tub wasn't in operation

perfect location with restaurant and bar inside the room was excellent

the swimming pool was way too small.

pool was smaller than advertised in the pictures on line

not offered due to covid. room very clean. easy check-in. good parking.

i loved that they had a restaurant and bar on site.

would have enjoyed a outdoor pool area.

the location was along our route. easy parking.

hard beds. poor bar service.

breakfast

beds were comfy and the breakfast was good

the woman who shuttled us to the airport was super friendly and helpful

booked this hotel close to the airport because they had an airport shuttle

they were impressed with all the amenities like the waffle maker and fitness room and leaf shaped soap

arrived at 1:30 pm and asked for early check in which was available

in breakfast area extremely confusing to use

other than the pool being closed due to covid-19. no complaints!!

i liked that there was no pet fee

the pool was not open at the time.

nice pool. cold a/c. friendly

breakfast each am was good

my son & i enjoyed the hot breakfast every morning

no pet fee.

hotel was well maintained, all of the staff were very friendly, hot breakfast was good

the staff are wonderful, and the experience is lovely for kids and family fun time

i travel a lot with my kids for sports and this stay was by far one of the top 3 stays i've had

pool was great

breakfast was very nice plus pool was open till midnight

kids had a blast

we used laundry machine, although there was no soap for it - we shredded our bar

the laundry availability was very convenient.

free coffee and tea in the lobby, ice machine and coin laundry

no on site laundry , uncomfortable bed

clean rooms, onsite laundry

breakfast was good was a older hotel but the staff great and very clean great pool

the staff is always friendly and accommodating, and there is a nice selection for breakfast

the staff went above and beyond! the pool is in a very good location.

breakfast was one of the best layouts and food choices i have ever seen in my travels.

breakfast was good was a older hotel but the staff great and very clean great pool

was clean and the staff was friendly especially b in the kitchen and eddie the maintenance guy and the house keeping staff and the front desk staff

the breakfast was good. the boys like the pool. the rooms were nice and had plenty of space.

very clean… friendly staff…. excellent breakfast.

breakfast was good,lots of options for everyone. plenty of seating for all.

the breakfast is always good and plentiful. the room was big and comfortable.

it was clean and quite. staff was very helpful. breakfast was amazing

room was very comfortable, and i appreciated how spacious it felt, with a nice kitchen area

ough jt could be a little warmer, it s better than the others offered in kingsport),

the pool was great

parking in front of hotel was limited

breakfast over at 9:30.

the breakfast

friendly staff, good breakfast, clean and safe, easy access to interstate, quiet room

the breakfast area was spacious and not crowded

every thing was very nice and clean. the breakfast was also very good.

the gym looked nice although didn't utilize this time, that's something we normally look for when

breakfast was excellent

breakfast had over the top choices and the 24 hr snacks/hot drinks available in between were great

pool closed and limited breakfast currently due to covid-19.

bed was very comfortable and breakfast was great

loved that there were laundry bags

the machines in the fitness center could be better quality.

great hotel! huge room! nice pool, breakfast, very clean

the room was very spacious. the staff was friendly. the pool was nice.

large suite, comfortable bed, indoor pool, fitness center with free weights

as we love to swim with our five year old, but she was getting splashed and not liking the kids using the lift

wifi should be free for all the guests!

quiet with good breakfast

the room service food quality was poor- short ribs very tough. also the beds were uncomfortable.

view w a very nice golf course, and ample conference space room

breakfast was delicious, location was great.

the breakfast was outstanding, and the room was very clean and fresh smelling

clean, quiet, serving hot breakfast. tons of parking for a trailer

breakfast was limited and not very stocked if you go in the last hour

nice free breakfast, which changed some each day!!

would love to have had better breakfast options

beautiful property, friendly staff, comfy beds and free breakfast.

bed was very comfortable plenty of air condition in the rooms i didn’t see much breakfast i left

breakfast offerings were mediocre

breakfast could use a little improvement

breakfast but they say it's cause of covid so guess it's not their fault would of been nice if they

pool has been closed for months

breakfast was great and room was very clean.

friendly staff, easy to check in and out, nice room and good breakfast

pool was closed and apparently has been that way for some time

pool closed. no breakfast. unusual cleaning chemical smells.

no heated pool.

with the pool not being open, the price is a bit too steep in my opinion.

staff was great,pool was nice and clean. area was quiet and convenient for our activities.

pool was closed & no daily towels change out