just the pool not being heated but we did swim

clean coffee available all hours breakfast included nice staff nice bathroom pool and fitness

the only flaw i can even say was that wasnt enough seating/room in the breakfast area.

friendly staff , clean room and bath. great breakfast, location easily found

did not have the breakfast so i cannot comment on that

the pool was very relaxing and the staff was super nice.

the casino. the smoke was so heavy that my eyes burned and my clothes stunk.

the pool and entertainment

restaurants were not open during our stay, and the pool hours need to be 24 hours a day, like the casino

parking there is a scam you can't even drop off your bags near the door without valet all over you

cannot wait until roof top bar is open and the spa comes online

convenient to downtown area, can walk everywhere. rooftop bar was fun!

wish we could hff ace made it to the roof top bar and restuarant

rooftop bar was nice but with a little more attention to detail could be so much more.

the bar tenders were top shelf

bar employees seemed overwhelmed with 4 people at the bar with only 3 of them

no beer on tap at the bar but they said it will be there soon

the pricing is right, the next door restaurant along with the rooftop bar and lounge; you will not be disappointed with a stay at this location

rooftop bar was great and the room was very comfortable perfect for a nice relaxing night after a long

the food (both in the rooftop bar and hotel restaurant) was delicious

location and the accessable bathroom were great . the breakfast was good

coffee was good. staff very friendly. breakfast was good

beds were comfy and the breakfast was good

breakfast

we stay here so we can park our car and take the shuttle to the airport

location, value, low pet fee, no valet parking.

i liked that there was no pet fee

and pool were supposed to be available, but were not due to covid

the kids enjoyed the pool

we enjoyed the breakfast as well

her noticed the excellent landscaping of the hotel, including the planting and the views from the parking lot

also the hot tub and pool were dirty, hot tub didn t work

staff was great but the breakfast was of poor quality for the price we paid

fantastic swimming pool, comfy beds, excellent breakfast, friendly staff and modern decor made our stay very enjoyable

have to pass through bar to get to pool, ac unit was very loud

staff was great and the breakfast was also very good.

no free breakfast, but...

the rooms were clean and the kids loved the indoor pool even though it was a bit cold

perfect location with restaurant and bar inside the room was excellent

the breakfast isn't free, which isn't fun to wake up to.

i loved that they had a restaurant and bar on site.

restaurant and bar could have been open more hours

indoor pool & on site laundry

to call authorities before it magically appeared and was told it was mixed in with bedding in laundry room

not offered due to covid. room very clean. easy check-in. good parking.

pool was closed & no daily towels change out

no breakfast and no pool. but no complaints! those really aren't complaints.

staff was great,pool was nice and clean. area was quiet and convenient for our activities.

a little run down in the outside. pool could be upgraded

no heated pool.

clean and friendly staff the pool crystal clear breakfast was awesome and our room was very

good breakfast.

the breakfast was not good biscuits was hard as a brick

we asked if we could use the fitness room because it was raining and they said no because it needs cleaned and it would be 2-3

quiet room. clean. lovely staff and nice breakfast.

breakfast was offered but was not very tasty.

the hotel let me have a late check out although i got back to the room before checkout

& comfortable with great breakfast and nice staff

i like the breakfast they serve.

staff was friendly rooms very comfortable breakfast was good

didn't like the fact that they didn't at least have a complimentary breakfast.

we arrived late and enjoyed our meal and drinks in their hotel bar /grill

good parking and lightning

breakfast was great

location ....... and room service .

it was very clean and comfortable. the breakfast was amazing

as i mentioned above room service could have been better.

only food is breakfast but i can recommend poblanos next door for dinner i didn't try the pool or gym but they look very clean and useful for fitness types

great selection for adults and kids

could have been cleaner however they had a child softball tournament and the pool was filled with kids

a late check out as we didn't check-in till midnight or after

helpful, clean rooms and property, delicious hot breakfast, excellent service will be staying again definitely

perhaps a better selection for breakfast as it was the same every morning ,but very good

convenient ,great location price,breakfast

breakfast was good and location is great

we used laundry machine, although there was no soap for it - we shredded our bar

the laundry availability was very convenient.

free coffee and tea in the lobby, ice machine and coin laundry

no on site laundry , uncomfortable bed

clean rooms, onsite laundry

wish the gym was open but it was no ones fault due to covid

no pool and gym closed

comfortable value- based accommodations with gym and pool.

pet fee was very reasonable and they didn't charge or surprise us with the ridiculous $100 cash

excellent check in service and awesome pool and fitness center

the location is great, and the burger bar is a great restaurant.

bar was nice and had local beers

having room service menu was cool

the breakfast was very good. the restaurant burger bar fantastic!!! service top notch!

nice pool. cold a/c. friendly

pool and staff

the pool was great and the rooms were very clean

like that check out is 12pm, did not use the pool but looked very clean and refreshing

breakfast was great. place was clean and staff was helpful about location. loved the pool

cleanliness, coffee, breakfast

were clean bed was comfortable the extra bonus of complementary breakfast had a nice selection of different foods hot and

free breakfast was offered

i loved everything the breakfast was awesome

pool was misleading and very small

the pool area and fire pit surrounded by the mountains was breathtaking

hotel was fairly new to the area. had a in-house bar to serve most of the alcoholic beverages.

front desk service was superb! comfort of bed was great! room was large! pool area very nice!

coffee bar was not completely re-stocked each day of my 2 day stay

hotel pool was open

my husband and i enjoyed room service and i was able to take my kids

only complaint is the parking lot offers few spaces for clients

excellent hotel! just needed one night to stay. enjoyed the pool . would stay again.

nice bathroom, but no inside pool

pool was very crowded. unable to use

breakfast was good was a older hotel but the staff great and very clean great pool

loved waking to a breakfast before we headed out each day

was nice and helpful, pool was great on a hot day, room was clean and comfortable, good breakfast

the options at breakfast was the only thing we would have changed.

had so many things to choose from for breakfast

room was very comfortable, and i appreciated how spacious it felt, with a nice kitchen area

ough jt could be a little warmer, it s better than the others offered in kingsport),

it was clean and quite. staff was very helpful. breakfast was amazing

breakfast was above average, it was a very,very good breakfast

the spacious room, comfy beds, even the indoor pool was comforting, not too cold.

loved that there were laundry bags

the breakfast was very good for a continental breakfast

large suite, comfortable bed, indoor pool, fitness center with free weights

the room was very spacious. the staff was friendly. the pool was nice.

fitness area was kind of a joke. no exhaust fan in bathroom.

whole two baseball teams that was there had the pool crowded and rambunctious all day long so we never got to use the pool

outdoor pool was directly under our 3rd floor room and the teens were screaming and yelling until just

clean, quiet, serving hot breakfast. tons of parking for a trailer

convenient location and breakfast was great.

pool could use a little attention but was still good to swim in after a long day and was still

the noise level in the pool area was unbearable, when rowdy kids were there.

like that the pool closed so early or that there was something floating in the bottom of the hot tub

microwave in the room, hotel wifi was intermittent at best, power went out for one overnight with no one updating or checking on

it was very hard to log in on wifi had to go to desk and was given an 800 number to call and you have to resign in every day, as

the pool and hot tub room is fantastic and i loved the wood beams; very

the rooms are somewhat nice. comfortable bed and nice pillows. hotel has guest laundry.

room that we were given was next to guest laundry room and ice machine it was so noisy

big inside pool

the pool was warm

there was a broken machine at the gym.

and meat were a little cheap at the free breakfast bar

with two kids, this room was the best

breakfast was very nice plus pool was open till midnight

the pool was yucky. my kids said there was black slimy on the bottom of the pool.

the woman who worked the kitchen was friendly and very concerned about the residents and kept the area clean and filled with

one of the best breakfast i've seen kiddos loved it

tiny pool, only one trash bin in room, ice machines on all floors broken except on main floor

the swimming pool could have been a little bigger but still a very nice place to stay

bed was very comfortable and breakfast was great

breakfast was excellent

though i didn't use the pool or gym it was nice to know it was there

clean inviting room, friendly staff, nice pool and gym.

breakfast was acceptable and complimentary

the breakfast area was spacious and not crowded

was perfect, rooms were modern, spacious & clean, breakfast offered more options than expected (the dinning area was very nice, even had booths