i was advised to ask for hot water for my tea at the bar, but the communication with bar staff who had no smiles at all gave me a feeling that i were

convenient bar in the ground floor

the stay and amandine was very charming and very helpful and even arranged for early check in and late check out

jus enjoyed the stay and amandine was very charming and very helpful and even arranged for early check in and late check out

very nice, friendly and accommodating, minor language barriers were overcome successfully

very kind staff comfortable great wifi parking in

pay parking just outside

close to el grote de santa bernadette, close to public parking and restaurants

parking space available

friendly great food great atmosphere. private parking for our 2 motorcycles

lovely french breakfast

the added benefit of secure parking made for a very pleasant stay

there is no parking garage per se, but you can park on the street in front of the hotel

breakfast was fine

near the train station, breakfast, rooms were clean and decent size

enjoyed getting together with friends in the bar in the evening

basic but clean, with a bar and secure garage for the motorcycle

is no wifi at all and they lied to me that they provide wifi

central location, good wifi

no wifi

needs wifi and bigger room space and bathroom

the room and staff great, everything worth it. only there was not wifi

free parking outside the hotel

free parking outside the accommodation

it adverties free parking

com mentioned free parking but no mention that it was 200 yards down a steep hill turn left go under the bridge and

says parking but no hotel car park just a free for all layby opposite and parking in town or down the

notice in this area the public parking is non paying

the location is great. parking is right next to the hotel. the beds were comfortable.

but fine for overnight stay, parking a bit difficult but receptionist told us of free spaces in the nearby

wifi in the room

we did find a nice laundry to do our wash for the remainder of our trip (and found a chinese restaurant near it to eat

wish theres a wifi in every room so we will not need to go down from 4 th floor to lounge area as it was cause me

was walking distance to the lourdes church and surrounded by plenty of cafes and restaurants, wifi worked super fast

poor wifi connection

the check-in was easy, early check in was allowed

wifi didn t work and the tv reception was bad

inly shampoo) poor wifi service...

wifi is not very fast, difficult to connect

should provide more toiletries

antoine on the other hand was very good indicating activities for kids and of general interest

the grandad met us at the airport and, despite the language barrier, his warm welcome was beautiful

antoine on the other hand was very good indicating activities for kids and of general interest

room service was not available

gym not the best place and no free weights

great day spa facilities

personal retreat to lourdes was wonderful and also i was able to take care of some of my personal spa needs

loved the chandeliers, decor, bar and the gym is well equipped

all the staff from reception to restaurant to bar was very nice and friendly...

good location. very friendly staff nice resturant and bar area

the wifi is not working in the room

needed maybe 1 extra plug in the triple room and better wifi

wifi rubbish

was no room service for food

at 00:30, after making sure in the directory list provided that the room service was available, i called the front desk for a simple sachet of instant coffee and a can

no restaurant or room service

t

this year as it was so poor last year but to be honest i did not even look at the breakfast bar but it was very busy & full of people as i left at 7

location to sanctuary, inviting lounges to relax in hotel , the dining room service and food exceeded our expectations , and high standard of service overall in hotel

worst of all, we arrived at 9 o'clock in the evening, and we could get no room service, nor access the restaurant, which closes at 8

wifi was very patchy in our room.

breakfast was just ok for buffet.

hiccup, the room catering for breakfast food was rather small can become overcrowded on occasions

an advertised bar with no beer, no parking

the restaurant breakfast was outstanding, the evening bar pleasant albeit way to noisy with karaoke for this old man

wifi access was very limited.

the room was cramped and musty. there was no bar service which made the lounge un welcoming

bar service poor

smell of drains. poor wifi. didn't like bathroom off bedroom. wasn't convenient for everyone.

no wifi in the room. had to go to hallway to connect. good wifi in the lobby.

only downside was that i had to step out of my room to get the wifi and it would get lost when i would go back in further away from the door

late check out

restaurant and bar catered perfectly for our need

could have explained politely)i got them from the bar where the lady happily helped

close to the domaine, air conditioning and good wifi

wifi inside the room is very slow.

the bar staff were friendly and couldn't do enough for us, all in all at great stay at a great hotel

the staff was extremely occomdating by offering us an early and late check out

staff was friendly and helpful, wifi was good and had good connectivity

daily maids service was great and wifi worked well with no issues

sheets and towels smelled funny, may be due to laundry soap or disinfectant - like it did not dry properly

lovely pool, short walk into town, good food, secure motorbike parking.

the staff from reception, dining room. bar. room service. breakfast was amazing

there is a swimming pool and a good restaurant too

we loved the swimming pool, and also the location of the hotel is great

breakfast, view from room balcony, comfortable bed, room service.

they even gave us a packed breakfast since we were leaving early

breakfast was very good. staff was very helpful.

breakfast - did not have many choice

friendly helpful staff comfortable bed room service available

very nice staff and comfortable room with full kitchen and living space with a pull out couch

room modern, location, wifi

wifi was not useable

the rooms are not very well isolated, and the wifi is not really good.

in particular :) but wifi could have been better, specially when you have children travelling with you

wifi should be in all rooms

wifi was patchy; sometimes no signal. tv does not work

the wifi didnt work properly and the breakfast didnt have much variety

fruit boiled eggs omelette and sausage cold meats cheese breads juices rooms was clean and fresh laundry and towels every day reception staff and housekeeping staff were polite and friendly relay

personally didn t have an issue in my room, but my friends could not get wifi service in their room

wifi is not working also very very slow hot water.

were very helpful offering advice on everything from best place to park to helping set up wifi

cannot connect with the wifi

to the sanctuary, many restaurants and bars open until late night, the hotel amenities and wifi connection with excellent speed, super friendly staff, our triple room was spacious

good wifi

wifi was spotty; however, our monetary savings and everything else far out-weighed this minor

wifi was very strong, very modern, has ac, large size rooms.

weak wifi connection

breakfast was the same every morning

breakfast was dreadful and only available 8-9am

could be better breakfast choice

breakfast and dinner were good value

breakfast should have some hot food being served like eggs,sausages,rashers and fresh fruits not a

wifi was good

hear noise from next door/corridor intermittently) i really enjoyed the ambience of the hotel - bar area downstairs & being with other pilgrims in the group

room service staff is very prompt

location, very close to the restaurants, bars, shops and attractions

the wifi connection is very poor. the 2 pillows are small and not that so comfortable

nice quiet reception, helpful staff if you need anything. lovely bar area.

the bar facilities came back at night and no one at the bar to get a drink

the benefit of a good restaurant bar and cafe if desired

location, cleanliness, efficient staff, lovely bar area, good value for money

wifi wasn't great.

the hotel's dining room and bar were great

excellent location. very clean and beautiful decor. comfortable beds. excellent wifi.

very small not enough room moving around with kids,bathroom ok they don t serve toiletries anymore this is annoying when you are traveling with

lovely staff. very clean. reception and bar first class

staff great location allowed us to have a late check out black out shutters for good nights sleep quiet street air conditioning which was

hotel bar and foyer was pleasant and manned 24hr

good wifi connection

early check in.. professional and helpful..

the gentleman at the bar was very nice

wifi was horrible. we were on the 7th floor and could not connect.

bar was badly stocked. bar person has no people skills. i'd sack him in an instant.

it s not a dislike, but there isn t a full bar that i saw.

not inviting if seated near the bar waiting area

the food in the restaurant was delicious and the cozy atmosphere of the bar was just what we needed after a day of driving and sightseeing

perfect location. the sheets were clean. wifi was good.

and they upgraded us to a suite which was very comfortable and new- we didn t even ask the bar area is lovely

the room was clean, the common areas were properly looked after and comfortable and the wifi worked well

on a very minor point, toilets on the same floor as the bar would have good

the duplex room was excellent with a second floor accessible via a staircase which the kids loved

parking was a long walk away

very poor wifi

very good breakfast. staff helpful. central location. free car parking and free wifi.

everything was good. free parking. location is great - the basilica is just around the corner.

jacuzzi in spa wasn t working & that s the reason i booked this hotel so i could get a little

the spa is not free to guests, which was disappointing

additionally, the wifi in our room did not work throughout our stay

spa was a joke

le rive droite & spa was a last minute booking for me as another fell through

shared private parking.

private parking

the parking spot close to the place of stay

spent a half hour finding the hotel before parking the car and walking to it

easy to communicate with the staff and they have provided us a paid early check in facility that helped us a lot to take rest after the travelling

i had little kids) but had 4 single beds

wifi not working at all had reported but the hotel could not repair it

good wifi and very good value for money

wifi is bad no signal in our room . air conditioned is not working.

the free parking is also a plus

parking available, very helpful employees.

excellent staff, kind, friendly, helpful, allowed us a late check out as well.

safe parking close to the hotel

nice parking spot

breakfast was good. the location was good and convenient.

double bed bar available good large window

continental breakfast included

parking too far

comfortable room with good air conditioning (essential during the hot spell when i visited) and wifi (-) the wifi connection was really poor too (-) wifi only works in one specific area

the free parking was a brilliant added extra too

friendly staff, great location close to everything, parking, pet friendly

parking was available but was up the hill and required a walk up and down each time you needed

helpful staff and parking included.

little dated but no complaints. wifi could do with a boost sometimes but perfectly adequate

wifi

no proper wifi

the bar in the entrance foyer was also a nice addition, and the staff were helpful and friendly - even

everything was excellent except the wifi is slow.

they have a restaurant, a bar and a terrace outside where you can have a drink or just relax

poor wifi

no kettle, fridge, drinking water in the room and hot water in the bar is not hot at all. sorry.

wifi signal is weak

wifi, no fridge, no safe box, no toiletries

qnd towels, comfy bed, very good wifi

also have a dining room and small bar area which i did not use, but seemed a nice enough place to eat or meet

very, very poor wifi

connection problem with wifi

hard to find phone signal and wifi is not quite good.

nice reception and hotel bar area

also could do we tea facilities in the room, you can go to the bar and get pots of boiling water etc to make if you have your own teabags but have to carry up in

bar staff, receptionists and maids always a joy to be with

could do with more bar staff

the selection for drinks menu at the bar is small. balconies are very small.

welcome and very early check in

friendly, family run hotel, very welcoming, off-road and secure parking, good breakfast to begin the day, convenient to shops and cafes and an easy stroll to the

walk to the churchie stuff and eateries,, ample on sight parking for cars & motorcycles, the staff couldnt do enough to help, especially when my bike broke

stay, the beds were confy, everything was very clean, great water pressure in the bathroom, free parking, and really close to the sanctuary

the room, the food, the location and the parking - perfect

no wifi in room and poor in reception.

poor wifi in rooms

had problems with wifi connection in the room

friendly helpful staff,wifi, parking, meal plan

excellent location free wifi welcome drink great secure parking especially with a roof box

wifi is excellent

very comportable bed, good water service, good conditions kitchen goods and more

coin laundry on site was a benefit

each room include small but nicely equipped kitchen. perfect for familiy travel.

it's awesome that it is equipped with the mini kitchen

4 star. apart hotel. kitchen. fridge . iron. kettle. and more......

a family trip, we are 15pax in total including kids

enjoyed the extreme friendliness how they welcomed us and pursued the opportunities to help the kids

good complimentary breakfast too

there was secured garage parking for my motorbike as well

the breakfast and evening meals were fabulous

the problems with the wifi which finally refused to work at all after a thunder storm.

the food