wifi also is very weak and nonexistent at times in the majority of the room

spotty wifi, only close to window

the wifi or hot water were not so good.

cable service, wifi, it's clean

the wifi coverage is poor,

la piscine the pool is really good

loved that it has free parking, free breakfast and it is so close to so many places, they also have a shuttle service to

there is a parking in the hotel where you can park you car by yourself

views, pool, restaurant

la piscine the pool close too early, it close at 9:00, and should close at 10:00 or 11:00!!!

nice room. breakfast was fine. amazing view from the room!

breakfast was included and the buffet had a variety of items

pool, gym, parking lot

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

in general everything was very good. even the breakfast was worth the stay.

the pool time for our grand babies was totally amazing

the room was very clean, and pool area was nice. it could use a hot tub

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

the balcony and the pool

nice areas around, barroco museum walking distane, golf court in front of the hotel nice view.

junior suite was excellent with a big, comfy bed and spa bath

beautiful place, extremely clean and everyone very kind! also very good complimentary breakfast

breakfast was included in the price of the room, and we loved the dining room, and returned for a

spa tub in the junior suite was great, but power of jets rather low

resturaunt food and service was excellent; and the quaint bar upstairs a bonus

room service was excellent. the layout of the room was amazing.

the front desk is quite helpful and so is the room service

room service was amazing and exceptional customer service from check in to check out.

room service is nice and tasty

the food room service was delicious and prompt

clean room and very comfy bed. room service is quick and restruant was amazing

the roof was nice. room service was good . comfortable beds. free breakfast was very good

room service and food was good

there s no shadow in the pool

only entrance to the hotel is up an elevator through the parking lot

breakfast was delicious and complete

they have a place closeby where parking the car

we needed moto parking and they fit in the entranceway where they were very safe

the staff is very friendly, no matter whether it is at the check-in or at breakfast

the wifi

, parking

centre clean modern newly refurbished rooms rooms cleaned each day comfort bed helpful staff good wifi

wifi was for the most part reliable and fast

wifi connection was not good

the hotel is on a corner of a busy street so it is noisy. wifi connection was patchy.

tiny bathroom and wifi didn't work

service at the front desk, and at breakfast is attentive

everything, everyone super nice, the sweet bread was amazing, maybe just more food in breakfast

breakfast

love the roof top bar and restaurant great

the rooftop terrace is amazing but the breakfast could have been a little better

-accommodated me on my early check in

very nice indoor pool and jacuzzi

location, cleanliness, free private parking and room's size.

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

location, price, very warm pool with small pool for children

staff, location, rooms, gym, breakfast

breakfast swimming pool great helpful staff

we had room service for breakfast which was easy and tasty

the staff were all around great, from front desk check-in and out, restaurant bar service, and parking attendants

breakfast was reasonably priced but the portions were very small

a few times for early breakfast, no staff could be found and had to wait 15 min

the breakfast was really nice. the location is excellent.

the gym is very nice and well equipped

the free, delicious breakfast is huge, beginning with pastries made in the hotel, followed by fruit, and enchiladas or

spacious room, gym, pool, complimentary chocolates every

food is very basic, just breakfast

the breakfast is functional and a plus

breakfast was so bad

breakfast buffet style was great. always warm

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

housekeeping, helpful english speaking front desk, great outdoor pool, excellent restaurant

excellent staff. fair pricing on room and food, included room service.

rooms are huge, spa is lovely and restaurant serves delicious food - all in all a perfect stay

neighbour was yelling at her kids with their room door open for the days that they were

wifi is not working correctly so it s difficult for remote working or just navigation

wifi is not consistent throughout

wifi was decent

wifi does not work well in room but if your on a holiday this can be a plus perhaps.

staff super friendly and helpful, there was closed parking which we needed due to our cars

the room was spacious and comfortable

poor wifi

spa was not open while we were there, but the pool was nice and the rooms were very comfortable

g bonus)

the gym is okay

for free parking and not to charge for 1 hrs late check out

staff is amazing. rooms are well kept and clean. breakfast is good. good location

good breakfast for the price...

very good continental breakfast, within close walking distance of several restaurants and a grocery store

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

clean, air conditioning, smart tv with wifi, balcony and comfy bed what more you want?

also no wifi and we called down, and they didn t show

the staff were super helpful and allowed for an early check in as our room was ready

th facilities are beautiful, and the room service food is excellent

wifi was spotty

great location ! very good breakfast!

room service food mediocre

expensive

wasn't clear on the website what you received so we thought we were ordering the breakfast in the morning but actually were only getting a light breakfast on a different floor

breakfast buffet is really good with a lots of choices

the parking guy went out of his way to find us a parking

breakfast and cleanness

the breakfast was good, hot and varied (not included)

the complementary breakfast was delicious

the food was not that great, just a regular breakfast

the roof bar was a nice place to send time at night with great views over the city

excellent, breakfast delicious, mezcal bar awesome, staff super friendly and helpful

the terraza bar has been a fun place to hang out

no information in room or mini bar and no apparent room service

the bar on the terrazza was fantastic! great views!

internet is slow and discontinuous 2) the breakfast that is included in the hotel rate is just ok

loved the coffee and tea bar with nespresso machine, which meant you could get good quality coffee at any time

welcome cocktail was a nice touch as is the free coffee and tea bar on the

not enough choice for breakfast.

wonderful gem of a hotel! staff, hotel, and breakfast are exceptional!

some times the bar upstair its close

the roof terrace with pool was not well kept unfortunately

design, the carefulness, the products in the room, the jacuzzi and the pool in the rooftop, the breakfast, and most of all the sheets of the bed

the swimming pool on the top floor was brilliant

pool isn t working and price

i did however get room service and you re really nice about room service

room service was quick

rooms, restaurant, breakfast and room service were great, food was amazing!

you will have to order from room service, which is expensive

are slow, and while the staff is very friendly service at the bar and the restaurant is too slow

the evenings, the noise from the bar was a bit strong

the room smelt very damp and did not have a balcony or mini bar as per my booking

the lobby dining and bar are beautiful and inviting

few missing details like no soap bar for hand washing

the sky bar has a fabulous view

breakfast was

the staff was helpful and breakfast was excellent

breakfast was a buffet with option for all tastes, abundant and with quality products

location, beautiful architecture, very helpful staff, excellent breakfast, great view from quiet, comfortable modern room on 6th

breakfast and location were great

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

close to the zocalo and safe to walk around with kids

wifi is terrible inside the room.

close to the zocalo and safe to walk around with kids

wifi was not

the gym is really good on the top floor and i had it to myself each morning

fantastic hotel in the middle of puebla! very comfy beds, great shower. great gym.

you can take breakfast (or room service) from the restaurant on the ground floor though (+) very well located in the historic center of puebla the food for room service are of good portion (+) they have a restaurant with room service, the decoration with plants and trees, and the view from the terrace

there is a rooftop bar where you can sit and enjoy the view

there is a great restaurant / bar on the rooftop terrace with a spectacular view of the cathedral

were working from the hotel)

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

although each room had its own wifi connection, the one in our room was sporadic, so we had to use a different connection which

the wifi is not very stable

poor wifi

the kids loved the pool and the overall feel of the hotel.

nice touch of having complimentary iced fruit-infused water and popcorn for kids

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

the pool was great

pool not clean as it could be

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the travelers having a

very clean, nice ambiente, kind staff, super wifi, great location

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

on the menu was omelet and egg benedict, and room service was outstanding

wifi was a little slow.

breakfast was great, good variety of food, restaurant staff was super friendly and attentive

breakfast with different types of food

breakfast is average but otherwise all good.

the breakfast was very average to be in mexico.

the breakfast

good dining, no bar or comfy area for a pre-dinner drink

affiliated restaurant and spa are very convenient

gym and spa were under renovation, so i couldn't use them

the room had no windows outside, only intothe inner corridor. no gym, no pool.

gym could be attached but nothing drastic. i enjoyed it regardless.

the rooftop pool is gorgeous, and the evenings we spent swimming, eating, and enjoying the sunset were

name (definitely started with an r) but on our last night we enjoyed a couple of drinks at the bar (also gorgeous

we also loved the rooftop deck with a lovely pool

breakfast was amazing (enchiladas poblanas

) , the pool area was gorgeous and we enjoyed a nice drink up on the terrace as well

too much noise from the bar upstairs. it needs more electricity outlets

the rooftop bar and

and great prices in food and drinks, super nice view of the cathedral up in the terrace and nice bar

rooftop terrace and bar overlooking the cathedral

doesn't have its own parking lot, although there is a pay parking lot next to the hotel, wich kind of solves that

we chose this hotel in part because of good reviews about the wifi, anticipating we may need to do some work during our stay, and the wifi was strong when

there is no physical laundry

ordered room service: great chalupas and house salad

we had dinner and drinks the first night at the rooftop bar of this place

to offer decaff coffee & to close their bar later

we also liked the little bar they had

we had a suite so kids in separate rooms

we had a suite so kids in separate rooms

capsule we loved our stay and recommend also bar with the excellent

laundry service

breakfast there was only some slices of bread and some pieces of watermelon, which wasn't enough

on in the lobby/reception on the floor below, as well as the karaoke/sing-along happening in a bar somewhere in the hotel or very close to it

breakfast was pretty meagre

location, comfortable room, breakfast.

clean, has a pool, has everything we need, front desk staff and bell service was great

i think is a really bedroom bench) had visible stains on them

pool area, no bar on roof top as advertised

having to pay cash at the bar and restaurant dumb

pool was too cold to use

the beds are very good and the room service is a bliss

the breakfast was excellent the people were friendly clean

wifi was bad and could not connect on our side of

breakfast was a little bit of a disappointment but not bad

breakfast was basic, wifi weak and slow in the rooms.