it was nice and clean and the breakfast bar was good

breakfast bar was really awesome!!! really!!!

the gym also had a stench and old , not working well equipment

location is good and nearby restaurant, bars. gym is ok as seems only few people use it.

the carpets were not very clean and the gym carpets were terrible

breakfast was a nice treat in the morning

staff was very friendly and helpful. breakfast was delicious and convenient.

the pool was great for my family

excellent hotel. clean and comfy. breakfast was had a nice variety of choices.

hot tub was not working and the fitness room was under construction

think that the breakfast was lovely, fresh, and had a good variety

like the idea of having a fitness center available

kids loved it

the fitness room has exactly what i need

staff.very functional variety selection breakfast. location....!!!!.

i would love to go back but, i won't because of the pet fee

adjacent restaurant and bar was pretty good and had good deals almost every night of the week

old and bland, but with an amazing family-based staff, and a bar to die for

nice have an restaurant, bar and outside deck attached

arrived for a 1 night stay with my 2 little kids (4 & 2) and we had a great night

was a very nice, clean place and the pool was also nice

room was great, pool was warm, breakfast was very good

we didn't use the pool or gym so we cannot comment on that

breakfast was great. lots of options. kids loved the pool. staff are excellent good location.

i could hear kids, phone calls, alarms from nearby rooms

has a casino & racetrack close by

the kids didn't mind the other bed

the bed' the hot shower the breakfast the employees very curious n helpful

breakfast was great

kids running up an d down the hallway, constantly

great breakfast. check in and checkout was fast.

pool wasn’t open half our stay

bed was very comfortable, breakfast was good and staff was friendly

the breakfast has a lot of choices and were good

pool was down for maintenance and cleaning person was outside my door cleaning room across the way

easier to watch my kids but that’s the only thing they complained about lol

friendly staff pool cinnabon for breakfast

breakfast was better than most.

night time clerk was extremely rude and the large group of soccer kids and parents using it as a gymnasium until 11pm ruined any chance for a good night's rest

nothing like cleaning a room in a hotel before you and your kids can sleep

and guest laundry, which were features i purposely chose this hotel for, we're not operational and this was

nothing like cleaning a room in a hotel before you and your kids can sleep

had people living in the second floor and kids where running all night until 4am in the morning

then there were screaming kids and adults running up and down the hallways

everything pool

free breakfast was good with many choices

outdoor pool was closed because they didn't have a lifeguard

large room. good breakfast. comfy bed.

booked this trip because it says it has a water park

free, well lit, parking across the street from the hotel

issue was parking due to road construction

didn't stay long enough. no pool. no late night room service

casino has a huge number of different types of machines

breakfast was good

they had mooring provisions for out boat, and the bar was just a few steps from our room

the food at the restaurant was excellent and the live music at the tiki bar was fantastic, would definitely come back

there is also a bar for those who likes to drinks next door next to the restaurants

bar and restaurant both very nice

we love the charm and the outside bar and restaurant

ambience and breakfast are awesome

staff, clean rooms, smelled nice, extra attention to detail, kids loved the pool and breakfast

burned the eyes and kids couldn’t stand it for very long

this hotel room was clean and spacious breakfast was great pool was nice staff was very

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

location!! great pool great breakfast! really great linens!!

was at a corner of a hallway where every person staying in the hotel had to pass by to get to the gym, pool, front desk and breakfast

the hotel is having free breakfast. the fitness area and swimming pool are also available.

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

a group of kids was staying there and i'm willing to bet one of them pulled the fire alarm

the beds are very uncomfortable. the gym had broken equipment. breakfast was cold food only.

loved breakfast

coffee was hot and delicious and my kids loved the make your own waffles

gym equipment was broken and no disinfectant available

there was also a free, yes free, washer and dryer in the hotel lobby gym

location was easy in and out, and i liked that you had ev chargers

liked the location, the gym, the room size, the well equipped kitchenette.

would have liked more hot food available for breakfast

was neat and clean, staff were friendly, liked that it had mini kitchen, but it had a full size refrigerator and a dishwasher

absolutely loved the bar staff

convenient location . like the fact that it has a restaurant and bar on the property

the bar staff. we ate there. didnt have good customer service experience

great location, nice atrium, pool, and fitness center.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

in disrepair, maid never came, charlie bar closed while on balcony and were locked out

pool was clean, hot tub was very nice, pillows on the bed, awesome

the lobby, bar, rooms, starbucks coffee, the pool

jason at the bistro and bar was especially nice

clean, comfortable room and bed. warm pool for the kids. cute courtyard to hangout in.

breakfast was great the kids enjoyed

big pool

the pool water is warm and they have pool toys for the kids

nice clean and breakfast gym swimming pool

the pool is heated but it was freezing my kids didn't even wanna get in it

free guest laundry was clean and incredibly handy

extras, no crazy kids, no pool smell, quiet, professional staff, breakfast like no other, there's a happy hour

me in was really short with me and rude when i asked if i could take take couple masks for my kids that were put out for the public to use

the towels were obviously washed — but they need to do something to reduce static cling in the laundry, or something

all of the staff from front desk, housekeeping, and kitchen attendants were very kind, courteous, and professional

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads done by mom), flexibility- they

pool was stocked with plenty of towels. gym actually had weights! front desk was super friendly

also offer shuttle service

staff and helpful shuttle service to university of rochester athletic facilities - gym

the pool was nice, the rooms clean and bed was comfortable.

the gym was closed. there was hair on my towel(s) and wash rags.

for her services i also want to thank the older gentleman who helped me in the morning with late check out

breakfast had hot items, not just cereal and toast

little gym was cute and it’s next door to a gas station- they have many car charging

also gym is quite outdated and there is a weird smell in the whole

i like it have a full equipped kitchen.

full suite with a small kitchen

hotel doesn't provide breakfast but it has a kitchen in the room to cook

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

breakfast! and laundry services.

breakfast was great. i also used the fitness center.

my kids enjoyed the

not a real space for a dining restaurant. a very low key gym. no spa.

another question about an ingredient she started yelling to the point we had to take our young kids and leave

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

great staff - very friendly and helpful. pool and gym facilities outstanding.

great gym. room was good sized. hotel in walking distance to some good restaurants.

the bar was very nice as well

pool water was chilly

great staff - very friendly and helpful. pool and gym facilities outstanding.

breakfast was great. healthy options and enough syrup for the kids to be happy!

they had a laundry room which we need

hotel was very nice and the free breakfast was great

the hotel had a washer if you wanted to wash some clothes and a gym

there was like a connecting tunnel so we did not have to go from building to building to use the gym, front seat or the breakfast bar

food, gaming locations) -positive customer experience with all staff interactions -delicious room service -spacious, clean, comfortable

really love the aesthetics embodied culture and history, what a pleasant surprise to find a jazz bar in the basement

only think i could even think to suggest would be having instructions and menus for room service in the rooms - we had to do a little hunting/asking around

the front desk person was very nice and got me a cup of coffee from the pot they have in the kitchen for the staff

also, the complementary breakfast items were scarce and when i asked if there were any granola bars he looked and said all

it was clean and beautiful and the staff were amazing! loved the bar area!

there is a bar downstairs

free shuttle to our event

fast easy early check in.

it would be nice if airport shuttle service available.

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

beautiful bar on the roof and great restaurant in the lobby

great gym with well maintained equipment and rowing machine.

top bar beautuful with great outdoor fire pit and best views of the city but small

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

no room service no pool no gym as was advertised

and canadian bacon breakfast was delicious

everything. good location. friendly helpful staff. good breakfast. quiet. nice shower and bed.

kids were really excited about the pool but it was tiny and didn’t look very clean

the front desk staff was very cordial and efficient. wish we had more time for the pool and gym.

the person in the next room had kids and they were loud but i have kids so i know that s hard.

clean, modern, safe, plenty of parking even when busy

not enough handicap parking

went swimming after supper and kids were in there one of the moms was a little rude to us

location to highway and shopping. free parking on-site. pleasant staff.

courteous staff, clean, and great breakfast.

pool water was very cloudy, taken in the consideration there were lots of people in and out and a

kitchen was well appointed with a full-size fridge and freezer

cleanliness, space, pool, available gym equipment and work out tool and breakfast.

staff was pleasant and friendly, the breakfast was wonderful and room was roomy.

i paid $160 for a night away from my kids that i had been saving for months and thought i found the perfect place but i wasnt able to

wish more kitchen items were available like dish rags/sponges, drying rack, papee towels, etc

was a little bit hard to find the parking lot and main entrance

the room i stayed in was great! just wish it had a small kitchenette, with at least a microwave.

breakfast was not provided - full kitchen and nearby restaurants.

my kids and i loved the front desk lady

our kiddos loved the pool! it was clean and heated!

they serve an actual hot breakfast; and every staff member genuinely enjoys their job and will trip over themselves to make

hidden pet fee

(despite being right beside the pool) amenities were acceptable

the room and the pool

pool was great for the kids and the fire pit

pool more than compensated for this missing piece of exercise equipment

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

clean, pool, outdoor seating area! mini bar at front desk

the pool was okay i just prefer being outdoors.

breakfast bar limited

breakfast was great, they have a waffle maker which is amazing

breakfast amazing. omelets sausage waffles and fruit smoothies.

pool was good