pool and whirlpool are nice with fire pit outside

the gentlemen at the bar that night was kind

in fact went to the embassy hotel to get a better bar and restaurant service

the first night we arrived the check in person also told us she would mix us a drink at the bar because they didnt have a bartender towels--- we had one set in the bathroom and when i

snack bar not available

pool and basketball court great for the kids

better directions to find the breakfast area.

the kitchen /dinning area was a bonus for me

breakfast can be better

it was very clean and spacious for all the kids we had with us

and i went for christmas and the decor was just so gorgeous,, the pool was nice and clean, the gym was nice, spa was excellent, and there was even a starbucks/gift store with everything you

had my grandson birthday there and a pool party it was a little over crowded

the kids enjoyed the pool and running around outside

i didn't have any have breakfast.

great gym and pool

the swimming pool is outdoor and so small

reason we chose to stay was the pool

pool was closed. no notice of such online or told at check in

were teens in the parking lot with cops around 1ish in the morning

room was clean, breakfast decent, all was painless

arrived too late to use pool facilities but

very clean room and facilities gym is tiny but has machines

breakfast was just right. the hotel was very comfortable, and quiet. parking was convenient.

breakfast was great.all the staffs was amazing.

convenient location, not far from highway. plenty of free parking.

overall the breakfast was good with the exception of not being enough biscuits on saturday morning

the breakfast bar was empty food was cold and biscuits was hard ..

traveling with two teenage boys, room was spacious and they loved the breakfast

breakfast could have been better, key kept not working

the breakfast area was always clean and someone was there if you needed help

kids running in the hallway on the last night and the people next door was loud

breakfast was good , but the waffle house was amazing.

breakfast was fast, tasty and plentiful though limited. good value!!!

saturday breakfast was not available at 7am. should have been

my kids liked the waffles the best

parking

it was very clean and parking was a breeze.

to recognize the bar tender also but ran out of room

very clean in the inside and outside and parking was spacious

the bar and kitchen were very nice. i liked the pool and hot tub too!

sausage for breakfast every morning. would be nice to have bacon also.

very clean. easy check in and out. great breakfast. nice gym. easily accessible.

bed was hard and the room was next to the laundry room, noisy!!

the pool was a little dirty. it didn't keep me out of it.

great gym

we didn't use the exercise room or the pool, but if this'd been a longer trips we would've done so

only thing i didn't like that was i forgot to pack a bathing suit to go for a swim in the pool.

no pool

the location is great, room was clean, comfortable bed, very good breakfast included and the staff is exceptional

they have the little extras like breakfast items, but at a great value

love the gym, the pool the bar the room, everything was excellent

add a hot tub to pool area

the staff is very friendly and helpful the decor is stylish. i love the gym and pool.

pool area, fitness center, and the restaurant were nice amenities to have access too

the bar was nice with good bartenders

was not told there would be no room service, spent 45 calling until finally i went to the cafe and found out there

my kids were so excited when we walked in the lobby

to covid there was no room service which we prefer

the front desk staff, house keeping, and breakfast bar staff were amazing.

great location kids enjoyed boardwalk paddle board food was great

reservation on here included breakfast and we paid for that but when we got there their kitchen has been closed for quite some time and they don't have breakfast

just wish it had breakfast

it didn't have a kitchen to give you a good breakfast only food like you get off a lunch truck and you said

breakfast and dinner offered with happy hour they are followng the covid protocol wonderfully

the balconies could be bigger & the breakfast selection was very minimal

breakfast, location

the rooms are comfortable, staff is helpful and friendly, the hotel is clean and the breakfast is lovely

nice pool

breakfast was good also

didn't like the fact that there was no breakfast served on the weekends

laundry not working well, as well the clothes come out smelling really bad

did not know where the laundry room was

the property this was my second time staying and my kids love the pool and the breakfast in the morning

fitness machines onsite did not work well. however gym offsite

the free breakfast and coffee was a plus

the breakfast was always ready and it was a clean area

fruit at continental breakfast.

also the gym

guests may also consider included contienental breakfast and a little gym

breakfast area was crowded with 6 people in there

pool and hot tub a little crowded.

very friendly/helpful employees, very good free breakfast, dinner, drinks, great location near uncc and metro, frig and microwave in room

the indoor pool area was great and the kids enjoyed it

room was close to ice machine, elevator and laundry room

the total package deal - clean room, courteous staff, awesome pool and delicious food!

would have been a nice to have for a carb choice like waffles or pancakes at the breakfast bar and the juice and milk pitchers were not labeled so i wasn't 100% sure what i was pouring but

i base my hotel choices solely on this feature when traveling with kids for convenience purposes so i don’t think i will be staying here again

the room they gave us was secluded and away from foot traffic and kids

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

i loved the laundry room on the 7th floor

was able to have a 1 hour late check out

the gym is very small and no machines

is clean exceeding its star level, gym equipment are new, location is convenient that shopping center is next

hotel was super clean, smelled fresh and the pool was really clean and clear

think the price should have been cheaper because there was no breakfast, pool or gym

beds were comfortable and the gym was

breakfast buffet!! ðŸ ?ž

indoor pool and gym and late hrs access

rooms, guest laundry on site indoor pool,spa, and exercise room

breakfast times

i traveled with three kids and needed tissues often

didn’t like the kids screaming and running up and down the hallway at 1 in the morning

the pool was good for the kids and the room was spacious for the kids as well and beds were comfy

we heard kids jumping and running and laughing until after midnight above us

the kids got very used to having a big old breakfast everyday

breakfast is not all that, but the refrigerator and microwave in your room more than makes up for

the friendliness of staff great location breakfast.

spoke to manager sunitha who would not give refund however would refund early check in fee of $20 & $100 hold fee

the dining area is also super nice and clean with a wide variety of breakfast items to

nice scrambled eggs for breakfast

just breakfast. but everything is excellent!!

i did use the pool & had to swim with the bugs.

the pool was also very clean and properly maintained, which was a nice bonus

everything was excellent. the room was clean. staff friendly. breakfast was okay.

nice bed, quiet, good breakfast

stay , and enjoyed the pool area

there were so many options for breakfast and it was great

pool facilities looked adequate but pool was under repair

breakfast was incredible. best i've ever had at a hotel.

location was great. breakfast was ok

pool to cold

breakfast was delicious, rooms were clean, air conditioning worked perfectly, bathrooms had plenty

breakfast was amazing, wifi included, nice clean pool

comfortable bed and pillows were comfortable also. breakfast was wonderful

oh and love the pool

very clean, good wifi, good location to highways, malls, restaurants, and friendly staff.

stalled vehicles no parking

did not receive room service

the size of the pool area / gym could be bigger

weekend bar hours. but, i understand it s a slow time of year for pleasure traveling.

nice beds pool and front desk is extremely sweet and got me in my room immediately

the commode did not flush and the pool was out.

i love the facility, the room and the pool

it was in a good spot and clean, nice fire pit and pool

weekend to come the weather wasn’t what i thought it would be i really wanted to get in the pool

we loved the pool area! the staff was wonderful! thank you !

we wished the pool was a little warmer but that’s it!

the beds were super comfortable. the breakfast was great.

the location is very quiet. they have an indoor pool and a great breakfast option.

breakfast and indoor pool

first two nights were horrible due to kids running and screaming in the hallways after midnight and some jerk doing burnouts in the

also, the lady that was working the kitchen during the breakfast hours was very nice and did a good job trying to be accommodating

was also a wire with exposed wires on the air conditioning unit, as someone traveling with small kids it made me nervous

nothing really..pool could have been open

the pool area was closed,they also advertised they had hot breakfast,they had some but the food was

have fruit or something besides toast, oatmeal, and bread for breakfast

breakfast bar

the breakfast was cereal and/or toast with jam

didn't eat breakfast but turned in my door cards and everything looked clean and nice.

could do much better for breakfast

water pressure in sink very low. loud kids running up and down the hall

breakfast was kinda blah-but it was free!

i basically had to conduct my own room service and clean the entire room with my own cleaning supplies to spend the night since i

the front desk, the breakfast ladies, the housekeepers and basically anybody who worked there was fantastic

my kids and i stayed for about 2 weeks due to us moving and the staff was not inviting at all

pool rooms

the staff was welcoming, everything was clean, breakfast was good in the morning, overall a great stay

wish that the room that the pool was in was a little bit warmer

location was great nice hotel, loved the indoor pool and gym area. rooms were spacious.

room was amazing! breakfast delicious! staff super friendly!

room is very spacious and very clean

that i was accommodated early check in

my kids enjoyed themselves so much in the pool

the kitchen staff didn't clean the tables in the eating area

friendly, great breakfast and dinners included, speedy wifi, fun indoor/outdoor pool

the breakfast was lacking they were always out of something and there weren't many options.

exhorbitant pet fee

pricing, pet fee very high

clean room, awesome breakfast with many options, great location and exceptional customer service throughout the hotel

the gym was very nice

only one chair for two people in both the kitchen and sleeping area

efficient, clean, well located, well stocked kitchen

the breakfast was nice

really nice breakfast with a view of the car park

did notice a few cheerios that had been left under one of our beds, and many breakfast choices had run out by 8:30am

the gym not being open because of covid

the staff was very friendly and helpful! it was clean and my kids loved the gym!

room, gym was ok, and breakfast was great and everything clean.

room that my mother and kids stayed in smelled like smoke(cigarettes)

comfort, cleanliness, free breakfast buffet, free internet, weight room/gym

the bar in the hotel closes at 10pm as does room service.

the hotel offer us a ride to the train station in their fancy shuttle, which is a replica of an old london cab

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real list of things to do or places to go nearby; simple things that other hotels have

shuttle was not available, had to pay for parking at the hotel and drive to the convention center

a young lady

room is very comfortable, free wifi working good and the structure has a parking, on payment

we ordered room service 3 times and it was always delicious and delivered in a timely fashion

kids friendly , room was very nice

free wifi is available in the room if you sign up to hilton honors - again, it's free but no one tells

the gym needs upgrade, no lounge chairs available on the roof

did not check out the lounge due to covid, nor used room service

tub faucet leaked and room service left a dirty drink mixer on the wet bar

i had to choose something i'd say the cost of the bar inside the room a bit pricey for the product itself from chips to wine nevertheless enjoyed

and visit the gorgeous bar and parlor after checking in with their lovely, friendly staff in the entry

the room was incredibly clean, wonderful mini bar selection, bathroom was one i would like to take home with me

we did not get a chance to eat breakfast but everything else was excellent

i liked the space in the room and the fact that there was a full kitchen.

the hotel is lovely, especially the rooms which come with a small kitchen area featuring a fridge, dishes, and pans

it had a rooftop pool

room and staff were awesome! breakfast was perfect. daughter loved the fitness center.

breakfast

the restaurant and bar area was very nice and breakfast had a lot of selections the rooms were very clean and the beds

perfect location, nice staff, very clean ,comfy bed and the breakfast was delicious! ud83dude0a

food was excelent. beautiful pool area

carpets could use a good cleaning, had to walk through the lobby to get to the pool area

the service, view from the pool area, fitness center and food

better bar menu.

if the pool and fitness center was open

the pool was open however when my family entered the pool, 15 minutes later a staff member shouted at

nice pool facilities; clean; great staff

service was great check in was quick amenities and location was key bar was a treat

i extended my stay an additional day and the room service was clean and weren't disruptive which i could appreciate

com false advertised, it said it had a restaurant with dining menu and room service

we stayed two days and never received room service, even when we called to get towels or to ask someone to take the trash we still had to

the lady at the bar was extra nice

we went to a concert and got back a little late, but the bartender was very kind to serve us just as the bar was closing

all people were exceptional,bell men,vallet and resturants, gym was a hit can't wait to go

room service was slow the bartender disappeared for almost 15 minutes while we were trying to pay

the room service

great location. the gym was the best hotel gym i have ever seen

room service food

the lobby and gym were very impressive

gym was amazing disappointing there was no pool

the money i paid for this room and could not get a cup of coffee but yet they offern24 hour room service the room had no carpet and the floors were

gym here is incredible

i loved the convenience to the belk theater, and the rooftop bar was lovely.

i enjoyed the two bar and restaurant accessibility.

the brunch was great. roof top bar is awesome. location was great and spa was great.

at the bar the separation between customers could be better, did not follow the 6 feet rule

great bar and dinner area at night

very nice area for breakfast

nice gym with a beautiful view

room service

was told weekday hours for breakfast instead of weekend which starts an hour later.

gym - lacking proper machines breakfast options - more healthy options

everything, the bar was my favorite

you get a card key to access the hotel elevators, pool, laundry and your room

also had to wait to be served in the bar because the bartender was chatting with another employee in the restaurant area

you get a card key to access the hotel elevators, pool, laundry and your room

message from hotel via third party noted pool and gym closed

we have two small kids and this upgrade made their trip extra special

from the valet to the room service

ds blown away by how fancy it

the location was great. the restaurant was really good. the gym was amazing.

gym

the breakfast was amazing ! staff was super nice & professional.

all amenities are up and operating again including the pool, a full gym and restaurant

room was spacious clean staff was wonderful breakfast was good pool was open and clean great

i like all the accomodations, including valet parking and breakfast.

the gym had a lot of broken machines and really no equipment

everyone we encountered (including valet, front desk, room service & housekeeping) seemed genuinely pleased to make our stay special (+)loved ordering room service at 1 am. friendly and helpful staff!! (+) i was given wine upon arrival, a bellhop carried my bags for me, and my room service was fantastic (-)was piloting a new brunch program and food wasn t available at the times listed on the room service menu (-)kimpton does not serve food or even room service until 8am. parking is expensive. (-) we ordered room service because we missed our dinner reservations (+)hotrl was clean and beautiful and room service was (-) also there was not a microwave in the room, it room service brought one right up (-)didn't like that they don't offer room service (+)we liked the rooftop bar, room service, & location. all the staff were most helpful. (-)no room service menus or drinks in room

one slight complaint was breakfast in the hotel restaurant

we enjoyed social hour and working out in the gym

a pool or jacuzzi or spa imenities would put this hotel over the top.

breakfast server was the only unfriendly staff member. else was great.

staff at the bar were definitely top notch

equipment in the fitness center, no dumbbells etc

and the bar area is good and bar tender is nice

fitness center inadequate. tiny indoor pool.

the restaurant and bar were closed for the entire day! the pool was also closed

this was the only reason i booked for my kids to play in pool

the pool was closed and i wanted to twin that morning

the fitness room is a space smaller than one would have in their garage which is the only downside but

any windows, the echo and the noise were almost unbearable when there were even just a few kids swimming

needed an early check in and marie at the front desk was so kind and helpful

we loved having a full kitchen and the location was absolutely perfect

breakfast ended 9

only thing we missed was room service

we ate at the bar for dinner

the staff were awesome and made sure the breakfast bar stayed stocked

sure do miss the hot breakfast out in the lounge

great staff. clean. breakfast was outstanding. location next to novant hospital was ideal for us

room, comfortable bed, nice variety of food choices at the breakfast bar

greeting on our tv were extra little touches that put this hotel over the top, especially for our kids

the breakfast was the best i've had at any hotel in the last several years

they worked with me for early check in and late check out

kids enjoyed the pool

when i got there my kids and i were kicked out of the pool because they stated it was closed due to coronavirus

problem was the sofa bed was way to small for both kids

if you don't have a 4th floor room you can hear people walking above you and kids running up and down the

the pool was cold

cleanliness, quiet, good breakfast

the pool could be bigger

the pool needs to be updated

breakfast could be a lot better. everything was over the top carbohydrates.

staff was amazing and very accommodating, from the front desk to breakfast staff

the staff, the room, the breakfast, everything far exceeded our expectations

location n kitchen

kitchen staff was amazing, items were readily available and i love that there was turkey sausage

it was in walking distance to where we were going, and it had a good breakfast