staff, great location, nice beach and swimming pool area

bar near the beach closed too early

breakfast was good, and the customer service was excellent

breakfast is extensive and well done, the rooms and facilities are spotless but best of all is the

good gym as well

the spa was very nice

we took full advantage of the continental breakfast each morning that was delicious

two breakfast area manage were rude ,longer wait for breakfast table and coffee.

loved the facilities, the gym, the reef, and the amount of pool/beach seating.

if i had to make a small suggestion it would be to have the pool bar staffed with 2 people along with waitstaff

beautiful beach, good service, friendly staff, updated rooms with nice balcony, large pool with swim up bar, free shuttle service to sister properties, talented entertainment group,

food and service we found the breakfast buffet was a great start to the day, my two kids enjoyed the continental pastries and fruit, whilst i got very familiar with the omelettes and

bar could be slow at busy times

everything was beautiful from the room to the pool to the beach it was amazing

the beach and beach bar and food was amazing the jerk chicken so damn good

hotel, beach, pool, restaurants

beach, clean spacious pool area

pool was nice with swim-up bar

imarily at breakfast and in the plunge bar) have an attitude unbecoming of the palms and quite apart from the

spa overbooked and we had to cancel our couples aromatic bath because only one bath was available

the resort was beautiful, and it included a great breakfast each morning

it was nice to start the day with a tummy breakfast that was included in the price of the room

the kitchen appliances were premium brands

breakfast is the same every day

staff were very friendly. rooms were amazing. breakfast was tasty. overall, great trip!

- create activities at night around the pool area for guest to socialize

desk was helpful and they let us do a late check out, which was very helpful with 2 small children

spa is a make shift room where a plastic tub is used for a pedicure

all but spa and hospitality area

staff is excellent. rooms are apartments and have plenty of room, nice kitchen. very nice.

lorraine welcomed us on our arrival with a complimentary cocktail and said goodbye to us with a late check out

an acceptable trade off for the tranquility of a mid-sized luxury villa with full kitchen (breakfast and lunch in the suite and dinner at a local restaurant provided the perfect

the kids loved the infinity pool and grownups loved the evening swimming because the pool was heated

the grounds, pool area and property was always looking beautiful and inviting

biggest complaint was that there was no bar or restaurant at this facility and very sporadic water supply to drink while at the beach or

pool and beach were awesome

beautiful resort, great service, amazing beach and pool, many amenities

the staff was awesome and the breakfast buffet was outstanding

one area of improvement would be breakfast service at seven

breakfast buffet was fabulous - i especially liked the way the staff greeted us every day by name

things for the kids to do

breakfast was ok....but who cares!

staff -helped to navigate with regard to a potential covid test -owner presence was felt -good gym -walking distance to fantastic grocery and restaurants at

continental breakfast was wonderful

friendly intimate space centralized around pool with amazing vegetation and landscaping

swim up bar for adults pool.

the infinity bar and restaurant are on the water and offer breathtaking views of the sunset

very quiet-not a lot of action for kids

my daughter (aged 10) loved going to the kids club, first time ever for a kids club on all the holidays we have been

best breakfast buffet ever!

we rented 2 bedroom villa with balcony and private swimming pool

only stayed one night but the villa was beautiful, absolutely great for the kids

would update one of the bedrooms so you don’t have 2 bedrooms that are decorated for little kids

we were close to sapodilla beach (walking distance), which the kids enjoyed more than grace bay

villa was spacious with an excellent equipped kitchen

st bartender in the caribbean)

l pool attendants and restaurant servers were amazing)

facilities of the hotel are nice including lounge chairs, pool, bars and gym

the staff is truly remarkable-especially jermaine at the pool bar

would like to see more of better trained bar tenders on duty.

location - not on grace bay beach, and we had to take a shuttle to get to the beach every day.

we chose to rent a car rather than take the shuttle and glad that we did

the shuttle that allows you to go to the sister resort mitigated that, but we felt that all the

dreadful at times waiting for food & drinks on the beach or at the pool

you can take the shuttle to their sister property for a more lively atmosphere