cell phone service, wifi lousy, worst of all the coffee in the lobby was weak and downright horrible

zac the bartender was great

was old, broke table by bed, tv did not work, wifi was also down, outside room area very old, boards needed replaced

the toilet didn't flush , tv didn't work and also wifi didn't work

the pool

great bar tender

they told us we cld just hand out on the property or in the pool until the room was ready

there weren’t enough seats at the bar (which is where we had reserved our seating) so they just stating walking up and down butting

the rooms across the hall face the pool and the property and would be quieter and have a nicer view

although the pool was closed for the season and we didn't have much time to use any of the other facilities, it

the indoor pool was awesome a great way to spend time with the family

kids enjoyed indoor swimming pool, unfortunately hot tub was down

did not go to breakfast

had an outdoor pool but it wasn't as warm up there as it had been where we are from

hot tub wasn't working and they didn't have breakfast but not an issue

only thing i can think of that could have been better was if the continental breakfast opened a little bit earlier

facility was beautifully landscaped, pool was inviting

the parking and internet were free

the kids and i enjoyed the breakfast

the bible opened to psalms and the wifi password psalms 100

was nothing i did not like except maybe the breakfast

would have preferred sunday breakfast to start at 6:30am instead of 7am.

it was very clean, the breakfast was very good, and it sat beside a beautiful creek

staff, pool

didn’t stay long enough to check out pool

air conditioning took forever to cool off the room and i wish breakfast was served longer than two hours

omg. 2 bedroom suite. spa tub. private balcony. fireplace everything was wonderful

the front desk staff, to the breakfast staff, and even house keeping, everyone was nice and super friendly

i thought i rented a king room with a spa tub and couch but ended up with a small room with only the king bed

the pool area good location

laundry not working.

the guest laundry was out of order

hotel is right on the river so the kids could swim in it as well

i came with my kids

pleasantly surprised with the stream in the back as well which added extra entertainment for the kids

it's close to the race track for the kids to go to

was less expensive than surrounding hotels, because it's small and older the pool was never crowded

to the go kart track which stayed pretty loud until late in the night which is tricky with young kids

no breakfast, and go kart next door till 8pm. no elevators. pet fee 20dollars a night

spa tub was wonderful!@!...staff was helpful.

the decor, the wall between the beds, the two tvs, the breakfast

was supossed to be a river view but we had a view of a trailer/rv park on the other side of the river with people sitting out on their

saw a small roach in kitchen

pool was clean and free hot breakfast offered many options

room was large, really enjoyed having a kitchenette

indoor/outdoor pools, hot tubs, and location were awesome

the laundry and trash was being thrown off the balcony by housekeeping right i

very clean, good location, helpful staff, and very nice breakfast included

area and very clean room and pool

enough water in it, it made a loud gurgling noise the whole time we were outside but the indoor pool closes at 1030 so if you don't get back to the hotel and over to the indoor pool by then to

staff at front desk was very helpful and nice anything u need they was there to help breakfast, was good pool was nice, at first hot tub was not working but they was on it

breakfast was one of the best i have in my adult life away far home fitness room and pool was well

our room was next to laundry room so lots of noise and there is no sound proofing from room to hallway so you are

easy access and great breakfast

laundry facilities in a different building

the elevator was a questionable experience and the gym had 2 out of 3 working machines with no weights

the indoor pool, free breakfast, and laundry facilities were great

was location beside the laundry/housekeeping room

very appealing, pool was very nice, room was awesome, breakfast was great

very thankful for the laundry room on site as well

the kids really loved the pool also,it was close to the creek also,so while the kids were swimming,we

just be very cautious and don t let your kids anywhere near this otherwise it was great

just be very cautious and don’t let your kids anywhere near this otherwise it was great

breakfast good. everything good

was no laundry facility on the premise and i had to drive to another location to wash clothes

bath towels, pool towels, laundry soap, kitchen basic utensils

the laundry room and floors looked really clean too

towels to laundry and pick ip clean ones

the staff takes special care to provide visitors with everything they need in the kitchen and elsewhere

pool water could have been cleaner

good water pressure, spa tub is big enough for 2 and worked great, a/c worked great

pool was dirty and too hot for the summer weather , don’t need a pool heater on in the summer

wish they had an outdoor pool since its so hot in the summer months but the indoor pool was the perfect size

the spa tub was relaxing after a long day

jill was so friendly during check-in, the indoor pool is nice and clean, the property is well lit and my daughter and i felt very safe

i was able to do early check in and the room was comfortable and clean

and drinks from the bar and staff was excellent

loved the activities available for kids as well as the pool area that had a slide and was shallow for safety purposes

also hannah at the bar downstairs then also upstairs was awesome

everything. the pool, lazy river, restaurant on site, the big rooms!

we love that they have a nice gym with enough equipment

my kids loved the warm pool and playground

i did not purchase additional towels because i would have been charged so i ended up doing laundry on my vacation that i spent a lot of money on

loved having the laundry facilities available

great location, cozy and well furnished — we even did a load of laundry during our stay — and beautiful views

pool and spa area very nice

i do not like when parents let their kids play in the

they actually accommodated our early check in which was amazing!

they need a different way to do the breakfast bar and need more than one waffle maker

busy day in pigeon forge & gatlinburg and finished our day at the island… but, there was three kids in the hot-tub and kids running around the pool & jumped in & splashing around… it was

the spa tub was so relaxing, it was absolutley perfect

the spa tub was perfect for after exploring and walking all day

view was great we got a river view, and we loved having the balcony and the 2 rooms so our kids could have thier own space

the private in-room hot tub/spa and you just can't beat the breakfast deal across the street with full hot all-you-can eat

the pool was small but so are our kids so it worked for us

like that the rooms had a separate bedroom from the living room and kitchen i also like that the property was easy in and easy out with a red light off of the main

everything was clean and the room was in a perfect location between parking and front desk.

pool was closed for season and it was 85 degrees out no tables outside to sit out

laundry facilities were broken

machine was at the other end where we were, confusing how to get there it was long walk, no laundry basket, not many outlets

exactly what my kids wanted with the pool and hot tub

breakfast bar was pretty minimal to say the least

place but the bar wasn't even full no business much in the bar at all

to covid regulations breakfast wasn't normal buffet and there were no options everyone got the same thing

the breakfast was just a box because covid, but it was ok

the room service was excellent

very clean great location love the spa tub definitely will be back room 100 is great

wifi was weak the steps to get to the river needs redone

is just behind a go cart track and mini golf

be aware the pool is not on site, but this was not an issue for us

can t wait for the indoor water park option

pool- the pool was great

room service kept our bathroom very well stocked each day

excellent parking great views

activities for kids- my daughter had an amazing birthday trip

the only problem i had was the laundry room

the room was large and clean. bed super comfy and breakfast was great!! great customer service!!

good location, breakfast was awesome.

has a wonderful breakfast, game, indoor lazy river ride and laundry room

great room, big and spacious. awesome full hot breakfast choices.

beds were amazing and the pool was amazing for the kids

very friendly, helpful staff. great bar and breakfast. clean, comfortable rooms.

have a laundry facility not listed in amenities

was so friendly and accomodating, chefs at breakfast greeted us every morning and kept food bar fully stocked

fitness room laundry room perfect location different places to set and read or chat

do not have any ice machines on the floors and we were told we had to wait until 5:30 for the kitchen to open to get ice

would have liked the breakfast time to go slightly later

i didn’t like that there was no indoor pool or spa

the pool is a bit small for the size of the hotel but the kids really enjoyed it

clean, friendly helpful staff, nice pool, family social hour was a nice unexpected treat

it was close to the rides so the kids could have something to enjoy it in the

pool and nice area and staff and the room was very clean and walking distance to stores and

location and wonderful breakfast and super clean !

really enjoyed the free breakfast at the pancake house next door provided by hotel

pool was always overcrowded at night

we loved the pool and hot tub

had advertised online that the restaurant connected to them had free kids meals with every adult meal purchase, but when we got there it was actually a free kids meal

very clean establishment and the bar downstairs was a plus

the indoor pool was very clean our kids also enjoyed the hot tub

me and my family really enjoyed our stay, and the kids liked the pool and jacuzzi

location to patriot park and pottery house and the plaza next door. the breakfast

a very nice breakfast

the location was great, and the breakfast was good, plenty of options.

also we had a room facing the pool and the children out there were very loud

along the river next to the hotel convenient location in pigeon forge great room layout liked the kitchenette plenty of towels comfy bed pricing was excellent

of the equipment in the fitness center didn't work

fitness room a plus

and the room service and the breakfast is great and the evening they service a little snack with drinks and

clean rooms, good breakfast and laundry facilities.

so very clean) as well as the outdoor hot tub was wonderful

breakfast was awesome

$20 per night for pet fee is too high; you could at least have a cap of maybe $50 per stay

dirty, carpet dirty

was no hot tub like was in the listing and the indoor pool was a lil cold and dirty

this was a pet friendly hotel, so expectations were a bit low. there is a $20 / day pet fee for

they had something for the kids & adults to eat

had to complain about anything it would be the facility didn't have smaller bicycles for younger kids

the gym, indoor pool, and hot tub were open for use during our stay

just could hear kids running and screaming above us

the pool and hot tub were amazing

the balcony facing the ferris wheel and the cross up on the hill. the pools for my grand kids.

easy access from highway friendly and helpful staff good breakfast

different types of food on the breakfast bar

couldn't you serve some scrambled eggs for breakfast

the breakfast was also a plus

i enjoyed the friendliness of the staff, the heated pools, modern gym and laundry room

kids loved the lazy river

we were really happy that the facilities like the gym and pools were open 24/7

i loved the balcony and pool , spa and fire pit area

pool fresh water in lobby

pool top roof!!!!

kids loved the location

the rooftop pool was nice too

nice private pool/bar area for guests on second floor

liked our room was near the pool and bar on the roof and that it was clean and all the staff were very helpful and

we liked that it had a pool we didn t use it on this trip but we will definitely be back

breakfast was available, however, i did not have time to enjoy the meal that was provided

the rooms were clean. the staff was great! parking was very good.

there were very few options for salt breakfast, most was sugar or sweet

i didn't need the breakfast but it looked good!

the place was big and very clean, staff were very professional, and patient with my kids.

usually can’t get checked into a cabin until 3-4 pm asked if we could have a late check out and they said not problem

laundry worked very good and did the job perfect

fairly new facility. easy access. nice amenities. pool, outside grills, laundry, gym.

kids playing on gym equipment and running up and down the halls