the kitchen is equipped with everything necessary

gym is very poor not even the basics you can find there, so if you like doing some sport you´ve

the kitchen was well equipped with every detail considered--dishwashing detergent, laundry detergent, dryer sheets, etc

unit has a coffee maker and laundry, but no coffee or detergent

perfect for shopping, sightseeing, subway, restaurants, etc… the building also has a nice small gym with everything you need from weights to cardio, and an outside courtyard

from eaton centre, nice resturant around the corner in the same building , not to far from sick kids either

finally, a renovated room; however, no kitchenette or laundry.

got a free upgrade, early check in and late check out all at no cost

none of the benefits of the hotel were open, pool, restaurant, bar, gym, etc....

would have liked a place for breakfast, like a little cafe, but not a big deal.

wifi is bad, cannot watch videos

the room service was among the best i've experienced, considering i stay in hotels 5-6 times a year

very convenient, particularly with the in-house restaurant and room service

and the kids were hoping for a pool

the room was silent, the gym was good, and the bad was like a cloud.

seven year old daughter loved the kid sized couch and the little bar fridge

my grand kids enjoyed the pool and we enjoyed the hot tub

affordable, friendly staff, brilliant gym, didn t try the bar/lounges but they looked super inviting

amazing when we needed our car they were there within the time we got to the lobby i purchase the breakfast buffet for us and i was so surprised of everything that was available unlimited drinks

the gym was excellent, much better than you would expect from a hotel

room service was very fast and the bar on the 31st floor had great cocktails

experience staff amazing bar and pool exceptional they want the extra mile to celebrate our wedding

room service was very fast and the bar on the 31st floor had great cocktails

on the corner made it difficult to go in, and their aren't a lot of recreational places to go for kids in the building but definitely a nice romantic place to go for adults though

everything was clean and room service was just great

pool is awesome the gym is really good

loved the club lounge, the kids really enjoyed that experience

hotel is really huge and it was kind of hard to find some things, like the gym or the pool or which street will i be exiting on depending on which exit i take

it was described as a pool view room, but we were on the same level as the pool

our kids really enjoyed the well-equipped playroom

a uniquely decorated, spacious room with a comfy king sized bed and an oversized chair and ottoman to relax and watch tv

i love the spa like atmosphere. it’s very relaxing and the staff were friendly.

we had to find out way throu the spa

women only spa is lovely, went swimming in the evening in the pool

friendly staff, loved the large room and the bar design at the georges.

fridge ans microwave room didnt smell good and wasnt clean nor was the concourse with the laundry room

self service laundry facilities was a good bonus

very well located breakfast included laundry facilities

close to everything. free breakfast and laundry. i liked the gym

we were given a laundry card we just topped it off

the pool is warm and big

hotel was very good, comfortable, breakfast good with plenty of choice and the people working in guest services were brilliant

this didn't happen which meant we had to give the king room to our sons, and we had the kids room with our daughter

gym was modern and well equipped

a bonus was having a guest laundry

gym and sauna and view

the rooms are very spacious with a nice size kitchen

was not stocked the best - needed more cutlery, a kitchen towel, some paper towel, laundry soap, etc

though a laundry service is also available)

the pool was cold

having to pay for the spa , saunas

i ordered late night room service and the food made me quite ill.

afe, bar, dining room, spa, gym, etc

we ate food in both the breakfast cafe and bar area, both were exceptional

the gym is excellent, just amazing for a hotel

a gym without a sauna and steam room for the price would exceed the expectations.

the gym was well equipped with good spaces to exercise the roof terrace was a pleasant and much needed

glitch with the computer system ending up waiting for more than an hour for breakfast to be served, 1st day of the stay wait was about 1+ wait for bf

friendly helpful staff. very clean and very comfortable bed. great gym and outside roof patio.

some gym equipment required a peleton login to use

pool, sauna etc

the kitchenette and in room laundry was a bonus

spacious room , kitchen is convenient, gym is small but adequate. did not try the spa

having a washer/dryer in the room with the option of getting single use laundry detergent was great for us as we had been traveling for a few days prior with a small

comfy bed, great shower, very handy to have laundry and

the pool is nice, there was a small bar with some cocktails

gym is average - but okay for some cardio i guess

the bar was convenient and had a good ambiance

loved the room service, supper was great

the pool was amazing and had great view

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

it had a great pool with a slide and a playroom for little kids

the location, restaurant and bar options, all work perfectly for me whether solo or

only thing not in kitchen was baking sheet

these things happen but we weren’t offered anything to improve our experience such as a late check out so she could enjoy the pool for a bit longer in the morning, a movie, anything at

good location. good sized room, helpful staff facilitating early check in due to flights

staffcwere amazing especially kristina in the bar and the directir of security.

great service and responsiveness from staff, fabulous spa treatments

i had lunch in the bar which was very good and the menu while small had a very varied choice

nice tvs, nice ipad in the room, great wifi

around the pool were a really great feature, and the moroccan-inspired relaxation area in the spa struck a luxurious yet serene vibe

room service is super fast and good priced

great hotel. very good location. nice breakfast - good value.

gym and the room

a little expensive for just the room - wifi and breakfast not included

super shower room and good wifi

everything was great except for the room service

pool area was only shallow water, outdated looking and you can see so much rust/corrosion in the

18th floor lounge and pool

breakfast was excellent, the room was beautiful, quiet and clean and the library restaurant was

the maintenance guy came to fix it when we were reciving our room service for dinner

the gym and pool are first rate

also, the food was great and hotel employee in room service, was so very thoughtful

room service was quick and the food excellent

had to pay for wifi

we got upgraded to a suite and my kids thought we were royalty

spacious and welcoming gym was very good we walked to all main attractions with ease.

a couple of restaurants and a bar directly across the street

they also don t have room service for meals, but they do allow to order takeout from restaurant

not offer room service for food, some rude employees in the reception, cleaning in the bathroom

the pool was too small for exercising but very good for relaxing along with the spa next to it

location is very convenient for the main tourist areas & facilities such as pool and gym access available

the price for breakfast was a little too much so we walked to tim horton

didn t have breakfast

laundry room which was useful for us

spa available and some nice stores to check out as well

friendly and helpful staff, v clean and comfortable room, superb breakfast, good gym facilities, and v convenient location

they upgraded our room for free and gavce us a late check out time upon rq

the gym was difficult to get to and one of the worst i’ve seen

early check in was greatly appreciated

the room was clean and the breakfast was nice

another big plus is the complimentary guest laundry

stayed there 2 times this summer with kids

didn't see any facilities for kids

the breakfast was really good in quality and i loved how laundry was free

are all disposables, instead of glass and mugs the pool is very small, only room for a handful of kids to splash around in there is no extractor fan in the bathroom so it gets very steamy after a

we also enjoyed the sauna, steam room, and the gym facilities

room service to enter due to my privacy sign being on the door -comfy bed - large terrace -great gym -we were able to still order food from the restaurant despite being in the bar/lounge area;

it was exactly what was needed walking distance to attractions, excellent spa accommodations, excellent decor, city views included cn tower/rodgers stadium/lake ontario,

epoch bar food

the spa is to die for

delicious breakfast buffet

and nothing was a problem for the staff - early check in, left luggage, quick check in and out

lots of families with kids there

breakfast not impressive, same food every day and not many choices.

excellent breakfast

beautiful, modern rooms, great wifi, fantastic staff and a great included breakfast in the mornings

the bar staff was also very friendly and very efficient and knowledgeable about the area

location is incredible. so comfortable! room service was lovely. gorgeous amenities .

breakfast, very accommodating staff, allowed for early check in and held luggage after we checked out

another chair or eating area might be helpful, especially when eating room service meals

wifi was terrible. hvac hit and miss. lack of water in rooms is annoying

wifi strength excellent in some areas of hotel, absent in others...

there wasn't any dinning options other than room service.

more variety on room service menu

i was not able to use gym due to lock malfunction

head where the water station was and the internat/wifi was spotty at times

wifi was so slow.

near restaurants and shops, parking on site, updated and super clean room, friendly staff, coffee bar on site

the location and the gym were great. so close to everything.

room service for dinner delivery was fast and hot and cesar salad and chick fingers delicious.

noisy bar near the lobby.

service , great employees wonderful service , got the early check in like i wanted

we enjoyed the view from the spa bath tub

noisy spa and the swimming pool was extremely noisy from children diving and screaming constantly

the bed was very comfortable. and the spa tub was amazing.

clean, comfortable and convenient. great kitchen

location, free-wifi, self laundry

staff, room, facilities including laundry room, pool, gym, convenience by location, etc.

the room was very spacious and the facilities including guest laundry was so useful

staff were very friendly and accommodating with early check in and additional towels and bedding

room service was easy, speedy and delicious

great location, very clean hotel, good gym and staff very friendly and very helpful

the gym can be upgraded.

good, easy-access, wifi

was under the gym and could hear the thumping from people on treadmills making it difficult to concentrate on

the pool manager mike was extremely attentive as well as jonathan at the front desk

at the front desk was very helpful and did his best at explaining where the gym and pool were located

the room was clean and very nice, stocked bar and all

overall super nice hotel, and fantastic staff with a great rooftop bar and view

top pool, restaurant and lobby bar were epic

restaurant and bar was great -only wished that they served a breakfast/brunch menu and opened earlier

friendly staff and loved that they had a bar and restaurant at the bottom of the hotel

well stocked bar and food really good after a days travel

bar in the lobby was convenient and bartenders were super friendly

amenities were complete and there’s a great restaurant and bar downstairs (i didn’t get a chance to try it

clean room, location, and well-maintained facilities, including a surprisingly well organized gym, exceeded my expectations

was nice to give me 2 hours more for the late check out

wanted to use the gym but was always packed and it wasn't 24h, so we decided not to go

we spend some time at the gym and pool and we really like both

garage was excellent, gym was very well equipped, cafe brilliant for breakfast/lunch, room was very comfortable, the

lots of things to do for the kids including the pool, pickleball, games room, and movie nights

room next to us had 6 little kids that spent hours running and screaming and playing with the door handles, and the parents

offered an early check in

and lake view on the 32nd floor was great -birthday card and chocolates -friendly staff -free breakfast -late check

pool and gym facilities were

the gym was under construction so unavailable. other than that it was a great stay.

room service was a disaster. burned nachos and a very dry meal.

great facilities, gym, bed super comfy, nice service overall !

room was huge and quiet, the pool facilities were great, all the staff were very friendly, the starbucks in the lobby is

wifi was terrible

shout out to marc at the rooftop bar who gave exceptional service and patience at the front desk

gym was a little small but perfectly fine for an overnight stay.

the lobby bar was lovely to enjoy during the evenings

the gym us very small and not very functional

nice park and future food hall right across the street… hip bar scene and new rooftop bar

cannot wait to return to this hotel in the future, they ve certainly set the bar very high indeed

no indoor pool.

we had booked it close to the rogers centre as wanted a short walk for kids after the game

wifi was working well

small the water actually was hot , they advertise this hotel as 21+ (adults only) nope a lots of kids

limited guest services:

wifi was fast and dependable

wifi spotty and needs better sound proofing

the kitchen closes by 10. there was no late night snaking or desert available

only downside was their dinner room service wasn t running the day i arrived after a long-haul flight so i had to go elsewhere

clean and comfortable no gym /fitness center or swimming pool

very friendly staff, decent continental breakfast and top marks for cleanliness and service.

excellent room service .clean rooms. best suit ever i had.

hotel accommodated me with early check in and late check out at no extra charge

seems to be no daily room service but fresh towels were delivered to our door without delay when we asked one evening

amazing staff! made it really easy and even arranged a late check out for us.

oh, and laundry facilities

there is a pool table, laundry and pingpong on the second floor

location was great, close to the street tram lines, staff answered all the questions we had, laundry was great and plenty of little eating places near by and a very good supermarket

need to make guests able to pay for the laundry card with a credit card or added into the hotel's bill rather than having to change the

the room service food was not great

ordered room service breakfast, paid for a pot a coffee and did not receive it

great spa and amenities

everything, a wonderful relaxing time. the bar staff just superb

every room service order we had was messed up and did not match what the menu said

loved the bar and other communal areas

the bathroom had a plastic shower curtain and looked like school gym facilities

rooftop bar closed which was a reason for booking

terrible breakfast and overpriced

room service breakfast menu was very limited

design, atmoshere, breakfast, comfortable beds, fitness center, location

would have preferred buffet style breakfast

can always count on park hyatt's restaurant joni for an excellent meal - whether it's breakfast or dinner

breakfast should be improved

the concierge (vanessa & erica) and breakfast server ewa deserve a special mention

wonderful pool and overall hotel decor!

the room, pool, and valet parking was exceptional!

i wish the bar stayed open longer

the pool was not warm. it was a hot day but the pool was so cold.

drinks at the bar were good

breakfast included would have been nice.

my kids loved it

location was excellent & excellent, helpful staff. and breakfast was also varied & excellent.

most beautiful room with a huge window overlooking the rom and philospher's walk, fantastic pool and fitness facilities and prime location for yorkville

gym and pool were well used by our family

the pool restrictions.

the pool on the roof!

hip location, great bars, great gym...

the rooftop lounge and pool area was spectacular

gym is good

breakfast was excellent

enjoyed pool and spa facilities

the kids were treated with toys on the day we arrived and when we got to the room there were cute

com that kids cannot use pool outside 9-12 or 4-7, this is so stupid, why would i book a hotel with pool,

one small recommendation is to think about building a finish sauna in the large spa area.

central location, luxurious decor, nice boutique gym.

room service was prompt and polite

food at room service was mediocre.

the gym equipment was not as expected.

the spa, pool and steam room were extremely enjoyable. very private and quiet.

was always willing to help with anything' from the moment we arrived carrying bags opening doors, room services

kids wished for a pool.

only thing i would possibly recommend is upgrading the food quality at the attached bar and grill albeit the staff there were also amazing

horrible peice of artwork and completely insensitive to children and anyone visually impaired—kids will have nightmares and is it making fun of the blind

ordered room service and the nachos arrived warm so the cheese had coagulated and chips were soggy

is no mini bar, no breakfast and no room service

that they need to add soda/ iced tea prices to their room service menus.

loved the rooftop bar as well

there the same day i was informed by customer service that the hotel was fully booked and no early check in which was fine until i arrived in my room and noticed it wasn t cleaned properly

and we were grateful for an unexpectedly early check in so we could dress in the room for an afternoon event

great staycation with the kids. clean and lots of fun activities.

kids didn't get to use the games/hangout room that was advertised on your internal tv channel

should keep kids away from the danger of water's temperature

the pool was shut while we were there

location, clean, beautiful lake area; free shuttle car service with reservations for going out like

aware this hotel has busy bar areas and some rooms overlook a busy queen street west expect low noice due to both

hip and cool place, with a nice rooftop bar and a restaurant

in-room bar fridge and tea & coffee making facilities no cupboard: fine for one night, but room constantly

drake hotel is in an awesome location, surrounded by great bars, restaurants shops, and it's so easy to walk the whole neighborhood

nice atmosphere, friendly staff, cool bar & room. will come back.

elevator television in gym not working so could bot project workout video

great gym

we had a self serve, easy, coffee bar on our floor, fourth floor, much enjoyed in the morning

the hotel is very historical but modern renovations. the restaurant/ bar is also amazing

- very comfortable bed - great bar downstairs - great tv channels

comfy beds, pool, sauna/steam room, gym, laundry, restaurant and it s in a decent neighborhood with access to many business plazas and

wifi no so great and indoor pool in winter could be bigger

fitness equipment was dated and made a lot of loud noises

the pool was just what we needed after having days out and about

great pool great location

beautiful location, stately rooms, free parking

the rooms are great, love the tubs-for-two. home smith bar had great nibbles and cocktails too.

the staff was amazing and welcoming as well as the room service

provided a parking spot close to the building for my comfort

place was clean and the bar staff was excellent

gym could have more facilities.

they are improving service with a brunch and renovating the gym very overdue

i thought there would at least be room

there s no spa or inside pool

wifi signal in the rooms

i like the early check in upon request

late check out extended free parking