evening kick back was great/pool good/staff very helpful/price for value

even a little business center where i can catch up on work and workout at the gym

the breakfast and evening food options are varied and make it such a great value when traveling

breakfast had healthy food options

& gym 24/7

clean rooms that were comfortable and homey. two pools . central location to everything

some noise from the pool pump.

drinks in the bar were too expensive

was clean good customer service laundry room was working restaurant was good plan on staying again

there is a decent gym, small but it has the basics, there is a pool which i saw cleaned every day

kind of hidden and pool closed early people will be getting in late it should stay open a little later i think would

into the elevator without having to wait long and we could also quickly grab something to eat for breakfast

laundry was dirty

staff reiterate what services are provided as well as commodities such as workout rooms, pools, laundry rooms would be an amazing help to feel more at home

staff and amenities were wonderful. need another dryer and a/c in laundry room

need to fix their children's plates at breakfast and not let the children fix their plates

although room service was right on point and what i ordered was exquisite but i was looking for something

com - parking was not included and wifi limited old 1970 decor in urgent need of renovation

breakfast buffet was amazing

location, location, location!! breakfast was awesome!! staff was amazing!!!

gym and pool were also great and always clean

breakfast, tv area, clean gym, clean room, great beds

super fast early check in

the laundry machines were in disrepai

cleanliness, fast check in process, early check in available.

friendly staff, golf course

dated rooms spa nothing worked

the spa experience was lovely and my husband loved the

all of the options available at the pool, plus suzy the aqua instructor was great

tv did not work and not walking distance to pool and spa

fter showering my feet were literally black after walking across floor)

to rev up their cars and drag race along international drive until 2 am even on weekdays), broken laundry facilities, dirty

friendly and helpful staff. edwin on reception and our room service lady were most efficient.

was clean the staff were very friendly and helpful it had a pool ud83dudc4dud83dudc4d it had complimentary

cleanliness, welcoming atmosphere, pool, breakfast lounge, my room was perfectly set up!

bar / restaurant in the evening was great for food, chicken wings and pizza were fab

free shuttle to disney parks-the timing has to suit though

parking in the back, no security

the pool

tried to get early check in, unsuccessful. staff could have been more friendly

kitchen

the pool area is great

room is a bit cramp, the small kitchen does not have plumbing, and the ac needs a bit of work

facilities are good, including pool and laundry room

plenty of space. clean. laundry facilities are convenient

access, room was conveniently located near the credit card operated laundry

smelled great and love the ymca gym also the area and restaurants around it

there is no gym even though it is advertised on booking

the pool was big and clean... in the middle of all fun activities...

the pool has no heater

the pools, water park and activities.

hotel to stay with the kids,it was all great water parks are awesome everything was clean,the location one of the best if

resort was excellent, my kids really loved it

next time i stay over a rental car isn t necessary, they offer shuttle service to the parks

the hotel had its own laundromat where we managed to get our laundry done after a busy week at disney

gym restaurant was only open for breakfast

we stayed in a ground floor room next to the pool with an outside seating area, which was great

needs bathroom near the gym

ask for a room facing the pool with a balcony

do wish they had more for kids

great for a family, with younger kids to teens, who want a place to relax not just sitting and eating on the bed

free shuttle service is just once in the morning and night, not super convenient

previous residents stayed the pool was small, which it is, but i wasn’t planning on setting any olympic

laundry facility

location everything nearby, well equipped apartment, good size bedrooms, onside gym and pool, friendly

the kids having their way at the waffle station. lack of curtesy and also at cereal station.

the kids loved everything about the hotel and the staff was amazing!

the kids loved everything about the hotel and the staff was amazing!

the pools and fitness area, and the comp happy hour drinks.

as my family had a red eye flight into orlando the hotel granted us an early check in which meant the world to my family since we were flying with a very young tried girl

had a few wifi problems but that wasnt there fault. overall a great place to stay

room service team are lazy and they don't clean well

wifi

the one rude man that was working by the pool. he need to learn how to talk to kids.

could be cleaned more during room service over the course of our stay

the pool was perfect for the kids.

the pool was amazing for the kids and the breakfast was better than other hotels

bad think is the wifi, it didnt work good enough in our room on the 14th floor

the kids really loved the pool and i enjoyed that they had a cafe and bar right there and the cafe

wifi took about 10 minutes to be active after reaching my room.

it had a full kitchen

laundry facilities dirty and expensive

the kitchen and room layout was excellent and comfortable .

pool is litle

hotel is comfortable has a table, small kitchen, actual fridge, and comfy beds

my kids love this hotel so much - it feels like their home away from home

staff was extremely friendly, the breakfast was excellent and the pool was relaxing

pool closed to early

i liked the, early check in as i was tired and ready to rest after my plane got in

my kids enjoyed the pool

breakfast

the pool was clean and pretty

stay; comfortable and affordable; walking distance to icon park and restaurants and a nice size pool

location, kindness of the staff and that it has a full kitchen

breakfast was amazing, the filtered water in the rooms was a huge plus

the room does not have microwave when you travel with kids the microwave it is important.

wifi wasn t working, neither was the cable

no breakfast service due to covid.

room service prices are a bit inflated, as are the wine and water in room

less suited for kids

breakfast short of protein

the big clean room that amply housed me and my 20 year old twins, breakfast, the lovely big pool and hot tub, the club level with all the amenities, including plenty of sun round the clock

the staff have to give more information about the pool,gym and breakfast location

like the parking, had to pay to use the gym, pool closed at 8pm in florida

complete amenities in the room except the gym is not functional

breakfast options could be made better.

they do free shuttle to the park in advance

nice and comfortable rooms. love the kitchen area

great location. room was great and breakfast was good too. great place to stay.

the pool and the staff the location too

exceptional check in staff! great hot breakfast!!!!

location, breakfast, the kitchen rooms

probably i prefer if the pool was with heated water and in better shape.

the kitchen area came in handy also for when we ordered delivery

the breakfast

also, the hotel was quiet - no screaming kids running unsupervised about the property

comfy exceptionally clean areas and staff were really helpful we stayed 13 nights had to ask for room service 24hrs in advance but that was fine no issues

highly recommend for family with young kids

i stay 6 days and room service never clean my room

living room with sofa, chair, tv with eat in kitchen, full size refrigerator, microwave, dishwasher, cook top and sink

after a day of volleyball in a very hot gym, it would have been a nice thing for the pool to be

the pool closes 2 early

my kids love the pool but it was small for them. as for me it was refreshing.

and the kitchen staff are very professional

flattening pillows. i prefer firmer pillows. no microwave in room. pool closes too early.

they also served free breakfast, which was the icing on the cake

appreciated on-site laundry

wouldn't say i didn't like it but the breakfast options could be better

they have a gym and pool which was a super nice bonus to our stay

loved that i could bring pets and the pet fee is pretty cheap 25$

employees at service desk we ask for a early check in they told us okey when we got there the lady just looked at me when i told her she

there are pools and a small gym

friendly and clean everything rooms pools properly was well kept

great location and amenities! early check in was amazing for us. friendly staff too!

they gave us a late check out after we had to change rooms 3 times.

the breakfast was good and the gym is perfect

just not enough staff and bar outside by the pool he was a bit not attentive to us

very nice hotel and staff. beautiful gym, restaurant and pool area.

the bar had a nice atmosphere, shout out to junior who always served me my ice cold blue moon with a

hotel advertised shuttle service, but did not elaborate

also was surprised to see two different families bring their kids into the fitness center to let them blow off steam

leak in gym caused awful smell and nothing was done to address it after reporting; a month later, i still

the pool, the breakfast, etc

amazing breakfast! amazing room! amazing staff! amazing price! allowed late check out!

breakfast to small and little options to eat, everything else was fine.

tv remote control on check in and did check out and did not get batteries hotel has coin operated laundry room but never has

the gym was not very diverse.

location, breakfast, shuttle service, proximity to theme parks, etc, was greatly appreciated.

there was a shuttle to the universal studios

it had a laundry facility, the gym, and in walking distance to so many places

cabinets and bathrooms need work but efficient kitchen

pool area kind of small

good and sumptuous breakfast

room layout, kitchen, comfortable beds.

the room service

grab-and-go breakfast is not as good as the continental breakfast; however, this is to be expected with

room service took a while longer than expected.

great place if travel with kids or alone

ideal location and lovely pool, perfect for kids.

not too many options for kids to eat other then cereal and oatmeal

like the deck in the back very nice view, the bar that leads to the back jacuzzi and pool area and large chess game

our kids had their own bathroom

pool was nice and pool bar was good

friendly staff, beautiful view, great hours on the pool and other activities

hotel is great to go with kids

pool area was beautiful

food was just okay at pool and cafe. pricier restaurants better

relaxing, great gym and pool.

issue with the hotel were the prices in the restaurants - way too high for families travelling 2+ kids

pool area

the bar and grill is connected to a game room and bowling alley

dinner in the sports bar was good, our waitress very friendly

however, it would have been nice & convenient for the child's pool at flamingo bay pool area to be in working order

downside is the busses that take you to the pool or front or wherever you need to go take a while and will sometimes pass you without

food at their sports bar was good

so with kids, you might want to think again

very close to universal. swimming pool good enough to entertain your kids.

towel service, laundry facilities... needs some updating.

the laundry is convenient

swimimg pool, rooms

the front desk to the housekeeping were very friendly and helpful the fact the had a snack bar laundry

laundry & gym located on the premises

the pool was nice, free breakfast for the kids, & the staff was nice.

although a bit pricey, there was a restaurant and snack bar onsite

just wish the pool was open laterud83dude02

internet was not working the weekend we were there, made it difficlut to stream movies for the kids since we had to rely on what was on tv for them

the club bar was not open !

very clean, spacious rooms, comfy beds, all the amenities you need. beautiful pool and bar area

clean rooms, friendly staff, amazing pool, great food

the pool was perfectly lovely to swim in, gym adequate for getting cardio and weight workouts

the parking lot wasn't as well lit and strange men in dark clothing were coming the parking lot t 3 am

the staff location especially the water park the tiki bar and staff harmony and inside mrs denise was friendly

water park arcade bowling starbucks grocery store right on property

and there is no shuttle you have to walk or drive up would really like to see shuttles or golf cart

love the pools, love the jacuzzis, love the hot tubs in the rooms

good location near universal studio. full kitchen equipment. laundry in suite.

no room

i could need was avaiable, good space in the room, good kitchen and laundry

the spa bath in my room did not work besides that everything was amazing.

was extremely convenient to have a washer with dryer and full sized kitchen in the room

wifi was absolutely terrible

they were friendly and nice to my kids

our room was perfect and the pool there is amazing!!

nothing to change. everything was great! my kids want to stay there next year.

clean, very big room and bathroom, and the tv in the mirror was a big hit with the kids and husband

the bar was outside which was a little disappointing (we were there when it was 30 degrees)

the pool was very nice and the view from the room

they had a happy hour at the pool bar and were walking distance to 7/11 and some restaurants

the kids spend their time watching out the window

enjoyed gym and lunch sandwich

excellent room service, friendly reception staff

location was the best thing about this hotel. the gym was great too.

gorgeous hotel, great for universal stay great room service

room service was excellent, all staff were polite

breakfast wee bit pricey and disappointed kids menu only to 9 years old

was nasty dirty with roaches cigarette buds prostitution pimps drug dealers no room service room never clean sheets never changed it smells from all the filth going on people are

the second day we didn t get room service

second day none ever came to offer room service i had the same towels for 2 days

place to stay , no room service we stayed 4 days ,the room was dirty under the beds havent been cleaned for months, no

room service, did not clean room while we where out saturday morning, had to asked for towels for

i didn't like is that the gym door wouldn't open for some reason

swimming pool, comfy bed, great breakfast

the tiki bar was amazing, and the drinks were even more amazing

staff was very friendly, rooms were clean and the pool/tiki bar was awesome

the tiki bar was a nice place to relax and have a drink after the long day at the amusement park

they had 3 waffle makers and 2 made mickey mouse shapes. very cute for the kids!

the staff was great, the breakfast was good and the shuttle to universal was very handy

pool and location and they had a good breakfast!!

didn’t like and wasn’t satisfied with the shuttle bus schedule to universal studios — i think it left too late in the morning and returned

gym was closed

they also had a convenient laundry room, a gym, and a pool area

the laundry was 3-4 dollars per wash and easy to use in the app so you can keep an eye on when the

great facilities including well-equipped fitness room and a laundry room

very clean , modern and sleek. lovely cafe area and lobby. the gym was also very nice.

more kitchen help… had to cancel the breakfast we ordered because it was talking too long…

gym was basic

had a one-bedroom + kitchen, living room, etc

the pool and activities for the kids

clean rooms, swimming pool, fitness center- all are above expectations

no room service. .

did not like that as a guess i had to pay a 15 dollar fee to use the gym and for parking

they need golf carts to escort people to long of walk

well the only thing i would change is enforcing supervision at the pool with the kids .

location, location! th pools and we loved the room.

room design, cleanliness and the early check in available

lots of options on the tv, specially for kids

property is amazing, very clean and comfortable, breakfast is good (coffee amazing ud83dude09) all family have fun in the property

the hotel had areas to hang out and play games, if you have kids i’m sure they would love it

breakfast bar was clean and

gym is nice and pool

breakfast was horrible the breakfast was horrible you can not be happy with the brothers they feed

pool, laundry, fitness room and staff were all excellent

love the kitchen and couch

room smelled like wet gym socks

gym, quite

bar helios drinks are good but food massively overpriced for what it is $22 for 2 bite size

the pool and pool bar were very nice also

pool is amazing restaurant also great

hotel exceeded our expectations and we had 2 of the best meals of our 3 week stay at the hotel in bar helios and flora

the location with the park, the food, the room and the pool

staff was excellent, i asked for room service and malouy was a very very professional, the boys at valet parking are very

great location with an amazing pool

the staff was also super friendly and they were able to secure us an early check in for our room

room service was fine

friendly staff, comfortable bed, amazing pool & lazy river!!

the best hotel breakfast i’ve ever had

small pool. kitchen area not opened.

comfortable bed, clean, spacious room, the outdoor lounge area and the breakfast and breakfast staff who were especially pleasant

the buffet breakfast was excellent

swimming pool could have been bigger

pool was nice as well

the pool

their pool is nice but i wish they had a hot tub.

loved it. great family vacation, nice room and pool facilities.

it was too cold to visit the pool, but it looked really nice

mear's shuttle to the hotel

the room and room service was incredible.

pool , location , dining and bar amazing !!

kids loved it

food and drinks at the beach club, snack bar and room service delicious

breakfast was delicious, and kids said it was the best hotel food they had ever had

the outside pool and gym are quite upset us

bar at the hyatt house had great drinks and apps

no jacuzzi outback by the pool

free shuttle to citiwalk

clean beautiful pool awesome staff

the walk was about 15 to 20 minutes but way more enjoyable than waiting for a shuttle

they gave me early check in at 11 am that’s so nice of them

overall great hotel, but has not shuttle service as advertised

no shuttle

the location, the express pass option, the boat to universal, the pool everything

ither did we)

we had a wonderful stay until the room next door had a family with several kids who were just being fun-loving kids

restaurants, front desk, room service, shuttle to volcano bay

lovely pool for the kids

location was great. heated pool was awesome as well. kids stayed in the pool the whole time.

wish the bar closed later 12am is early for me but, plenty in the area so no big deal

game room for the kids and pool area was nice

poor wifi

and clean room, good location, easy parking, free wifi, great pool, nice restaurant, friendly

breakfast choices were somewhat limited due to covid-19, but the staff were great and it felt safe

loved the bunk beds and sofa bed for the kids and separate king room for us

love that the property had a variety breakfast and the friendly staff

full breakfast bar with many tasty options daily

i enjoyed the outdoor fire place and the friendly bar

walking distance to sea world and free shuttle to all the major theme parks

it had nice bar by the pool and it's close to the parks.

nice pools even had on site guest laundry.

it had a gym and pool

very nice resort for kids activity

the restaurant there was a waiter who kind of followed me after i left the restaurant towards the fitness area and proceeded to know

in the guest laundry put some brighter lights in there so you can see it's very dark

laundry room on 2nd floor was so handy to not bring dirty washing home

a fridge in your room and a microwave are available by the fitness center

hot tub and pool area

enjoyed the pool area and the views of the lake

the outdoor pool was nice, especially with the availability of a bar to buy alcholic drinks

the rooms were spacious the kids were so happy to have space

was great for local attractions, pool was enjoyable and there were activities for the kids to do

we were treated with smiles and open arms really enjoyed adams zest while tending bar we will recommend it to friends and

room service and presence of a bar and restaurant and easy laundry

special offerings to make up for the lack of restaurant and bar areas during the pandemic restrictions

pool got a little crowded at times

pool, location to good food, location to seaworld

wifi was poor.

we stayed and really enjoy everything, great breakfast, great dinner and great pool bar area

they did offer a shuttle to sea world aswell

the pools are great for kids with little and big slides

great view from the room. enjoyed the time around the pool.

gym