the staff would pay closer attention to the towels in the pool area

the halloween dance was very fun for kids and adults.

too many parents letting their kids act like crazy people while they stood outside and smoked.

liked that there is more activities other than just the waterpark for the kids to do

great facilities with a lot to do for kids

great location, nice staff, good restaurant, easy parking, pet friendly

no room service either

location was awesome. they accommodated an early check in. staff extra helpful and friendly.

property advertised free shuttle to airport, which was the main reason we chose this hotel and paid much more

also, not being nickel-and-dined for a parking fee was refreshing

breakfast was included in our stay as well and it was very delicious

i have no kids; so, this hotel was great for me and my husband

good food from room service

hotel is beautiful and the view from the bar and our room of the bay was absolutely gorgeous

if you are trying to keep hotel costs down and have kids, then definitely go with sugar beach

room was not finished with its renovations, bathroom inside door frame was not there at all, with kids not safe

excellent shuttle service took us to and from dinner

pool and spa area was clearly missed in the renovation

kids throwing them non-stop

pools/hot tub/gym/sauna

there's a small arcade area, a laundry room, and a small gym

shuttle service down town for new year’s eve event was unexpected but exceptional, easy to

great food , clean and pool

glad a reasonable equipped gym -- weights, bikes, treadmill

we needed an early check in and they were very accommodating and gave

indoor pool, if you're interested

the all-day coffee is great and we loved the gym

pool and hot tub area were big and clean

pool area can't be beat - biggest we have ever seen which was a hit with the kids while also very clean and well maintained

we were doing the sleeping bear marathon and needed to clean up afterwards, we had asked for a late check out

nice breakfast, nice pool and other public areas

the free shuttle to restaurants and shopping was an added bonus !

all the breakfast items are loaded in carbohydrates.

there was even a free shuttle to the airport and anywhere within a 5mile radius

the breakfast was amazing and the free shuttle never took more than 10 min even on a busy weekend

to walk through the restaurant where people are seated and eating to get to the gym or pool area from our room

resturant, bar, pool, hot tub, snack station, vending machines, ice machines

was fast, had great selctions, portions sizes, and the room service was exceptionally nice as it allowed an easy and convienentt start for the day for the

great pool with hot tub open 24 hours

for not being on the water and a view overlooking the parking lot, the price was a little high.

the pool and jacuzzi were very clean, actually the whole facility including the beach was above

also, very cold for kids to run outside from the pool to the room

this will always be our go to when we go one little getaways with our kids

kids on 3rd floor woke us up each morning even with our noise machine, no sound barrier at all

did have a few kids running through the halls and knocking on the door at 3am

right on the bay. close to downtown and the casino.

continental breakfast could have a little more selection

pool hot tub and game room for the kids and wife

the breakfast could have been better they only had a couple options

breakfast was brought to the room in a timely manner and angelina was very sweet and accommodating

parents drinking and not paying attention to their kids

people from front desk to lori in the kitchen breakfast was outstanding and house staff just wonderful thank

mirror and very nice shower with no curtain but instead a textured glass wall and beautiful tile, spa showerhead, very comfortable beds with extra pillows and upgraded linens, kitchenette was nice

very nice breakfast experience overlooking the bay

24 hour pool

clean. we were on the first floor close to the pool, which was nice. staff was great!!

24hr pool, hot tub, and coffee bar.

breakfast was nice. friendly people. kids liked getting a cookie. kids loved the pool.

we were also placed next to the laundry room and the washer/ dryer was loud and made the wall & bed vibrate when it was being used

kids running around during quiet times.. i blame the parents mostly though

newer hotel. room very clean and breakfast was great.

included breakfast

ffee, very good breakfast, clean pool/hot tub, etc

fast, friendly check in and out. breakfast was good too!

continental breakfast in the room was a nice feature

our 16th floor bar tender, incredibly friendly and helpful

spa and golf exceeded expectations

little annoying that the elevator is right across from the bar so that it is necessary to wait for elevator in an area that is near noisy drunk people

front desk and shuttle staff were super helpful

loved the variety of shops, restaurants and spa options. room was very clean and comfortable.

water tap for making coffee

ooking

the outdoor pool was a lot of fun and appreciated the very attentive life guards

frig/freezer, stove, microwave, dishwaher, utensils, dishes, gas fireplace, coffee pot, tv, dvd, wifi connect, ironing board and

the spa was booked and due to covid the hot tub and sauna were closed