great property, very quiet, cozy design, great staff, good breakfast

it was so loud in our room as the kids proceeded to empty bags and bags of marbles on the floor wood floor and race around dragging

their parents had a separate room but it was distant enough that they could not hear their kids

their parents had a separate room but it was distant enough that they could not hear their kids

it was so loud in our room as the kids proceeded to empty bags and bags of marbles on the floor wood floor and race around dragging

great location great staff excellent breakfast

the pool and steam/sauna a lovely treat

the breakfast is so good with lots of choices

great location, friendly staff, spa and pool were great

breakfast was outstanding as usual

staff were super helpful and the breakfast

there is live music during the evenings which makes the bar even better

street and bar noise could be an issue until 10pm.

bed and quiet environment, bar and facilities are beautiful

hotel in the center of candelaria beautiful decoration of the hotel and room nice bar , coffee shop and

there s no room service or in-room tea and coffee, but the staff are more than happy to make hot drinks on

i got in late a couple nights and they made me hot chocolate and didn t charge for room service

1 dat no hot water, second day no electricity and no wifi... so also no breakfast

wonderful personal service and an excellent home cooked breakfast

breakfast was good, location excellent. what really excels is the museum like property

breakfast was a little basic. perhaps some more options?

the breakfast was great

the woman on duty was sweet but didn t give me the wifi details and i had to go hunting for them myself

breakfast is next door at a cafe, and they didn t have many any options for vegans, and weren t

it was clean, the staff was very friendly and welcoming and the breakfast was really tasty, including a fresh fruit every morning

room the lack of facilities the non existent spa the lack of early check in requested the rudeness of female concierge who waved away my printed

free breakfast was a bonus! location was great and room was very clean

located, near monserrate, breakfast simple but good, staff friendly and helpful, room was clean, secure area, center within

welcome, friendly staff cheerful and helpful breakfast lady jennifer at reception was delightful and took care of any problems, and had good

english speaking staff,breakfast always the same

night on thursday it was very loud music from a bar or club from outside but this wasn t the fault of the hotel

found a menu in my room but they did not really offer food on the premises except at breakfast

susana helped with some great recommendations since we were traveling with kids

included, good wifi and close to old town and airport

they even have their own bar and restaurant to order food and drinks from

the breakfast was small yet enough

the air freshener was quite excessive, nothing disliked us from enjoying the facilities and the breakfast

room, nice helpful and friendly staff, interesting artistic decorations, tasty breakfast

the breakfast was exactly what we needed to start the day: nothing complicated, but sturdy enough

breakfast is good and freshly made

hotel bar was a little sparse

the early check in worked very well (and was much needed after a long flight

tasty breakfast, really beautiful patio and nice, big rooms

the breakfast they offered was excellent

bar and spa were closed due to staff vacations

location and breakfast

clean hotel within easy walking distance from the centre. great breakfast and great staff

high performance-price rate central location pretty good and fresh breakfast!

excellent location, excellent room given the price, decent breakfast.

laundry was suuuuper expensive

clean rooms. very nice attitude from the stuff. fast room service.

also the breakfast was very good

people too friendly. excellent breakfast. the security lady was outstanding.

breakfast great. place has everything close restaurant y bars walking distance to mall

perfect location, free parking, good breakfast, great value

location i request for late check out and fine

room, good shower, helpful staff, included breakfast

hotel was very good, wifi,hot water, breakfast,and the location is near to everything,for the price was very good

breakfast,location,cleanliness,kindness of staff members.

breakfast buffet was amazing

was the only guest for some days, the staff had to cook breakfast only for me

having kids they weren't able to eat breakfast since the selection have few choices for them

swimming pool, gym, friendly staff and breakfast with fresh fruits (pineapple, mango and papaya)

the pool was perfect for the kids

the staff were very friendly kids enjoyed the pool

maybe the pool for the kids

i was able to do laundry and even had free breakfast each morning in a well appointed restaurant on the second floor

after 10 pm no room service is possibel

don't do you laundry here- extortionate prices

excellent service, good breakfast, nice clean room. available parking spot. just what was needed

room was big and confortable, the bed pretty comfy, good breakfast and free parking, pretty good location near to city centre

good wifi

i didn't like the enterance. no parking to drop off guests. needs to feel safer.

i enjoyed the food, the television, and the casino downstairs

i valued being able to have access to laundry service too

- lot of things are improving; large suites, friendly and helpful staff, excellent location, good laundry

business suite, spa and jacuzzi

they close gym spa on monday s - fyi

usb charging ports didn't work. wifi in the room didn't work also

efficient, clean, helpful - taxis and airport transfers at the door, room service, spa, gym and pool and plenty of hot water all day and all night

service is both restaurants is mediocre at best, and the bar is not very well stocked

room service and staff were excellent, 5 stars and the cleaning staff as well--a supervisor would

beds, jacuzzi, breakfast, gym, staff

very good hotel, very clean. the swimming pool is definitely a plus.

ol, gym, breakfast) and staff 10/10

shuttle service

ol, gym, breakfast) and staff 10/10

good staff good wifi

wifi

we spent a bit of time to figure out the wifi, as the guy at the check inn didnt knew the correct code by himself and was a bit annoyed by

wifi on room was ok

toilet, wifi

breakfast and wifi is average but it s included in the good price for a stay or two

lady making breakfast is not very friendly and could not accommodate to give a vegetarian breakfast

breakfast was lovely and a nice bonus

breakfast and wifi is average but it s included in the good price for a stay or two

poor breakfast

wifi worked really nice, breakfast included, hot water

breakfast could be a little more varied, but it was good enough.

great room, great service, great breakfast, great location

from national museum the room was spacious, spotless clean, modern furniture staff was fantastic breakfast with fresh fruit, juices, omlette or other variations of

nice breakfast and lovely staff

spacious hotel, wonderful pool and spa, great gym, rooms super comfortable, incredible breakfast, very helpful and lovely

if you re learning spanish this is the place to go, if you re not they all speak english at a decent clip

the pool & jacuzzi area was so nicely designed and felt very luxurious

hot as is never on, sauna the same over priced and under utilised, got given wrong bill for room service and had malfunctioning elevators

le) was sleeping in the ladies steam room when my wife went to use the bathroom

cool shops, cable tv, internet is not very bad, local colombian vegetables, economic supermarket, laundry and pastry shop, overall cleanest of the hotel is above average compared rooms in same

excellent location great staff good breakfast

staff were very helpful, simple but good quality breakfast, overall good value for money

the breakfast was delicious and excellent!

location and breakfast

clean, comfortable, and a good breakfast included. staff were very nice and helpfull.

the room service was bad.

the dishes of the room service food that i ordered, were still there

i had to order water from room service because they didn t have any at the front desk

ordered room service and after 1 hour of not having my food i texted so the call me in my room and waited

although breakfast was good some of the areas were not properly clean and most of the options for room service were not available

staff were friendly and very professional, from the front desk, the lovely lady who served breakfast to the cleaning staff, congratulations to you all for making our stay incredible

the breakfast was good

the breakfast locate across the street was great, and the staff there were awesome

- good breakfast, which had a bit bigger selection of options than i encountered in other colombian hotels

breakfast is great

breakfast. it was an unfilling lottery.

my key didn't work after breakfast

however breakfast left alot to be desired

-the elevator -a good breakfast -very friendly staff -excellent cleaning staff -comfy beds -excellent value -really nice

of breakfast schedule

the breakfast is a buffet with cooked eggs on demand; we liked it

not brilliant, breakfast more than sufficient but the same every day so no variety

the room clean and i love the breakfast.

the breakfast is good, and the customer service for the front desk is phenomenal

breakfast was basic, but ok. hot water was difficult to maintain at times.

internet hot water tv breakfast included very kind service

breakfast service a little slow and the room could be cleaner.

it was clean and in a nice quiet area breakfast was good

good breakfast, clean facilities.

the breakfast and the location

costumer service is 10/10. location 10/10. breakfast 10/10

excellent customer service and delicious breakfast.

property was clean and in an excellent location. breakfast was really good.

quality of the hotel was very high but the room was exceptional -- double bed and balcony, kitchenette with fridge, and a fantastic bathroom and shower

thye do not offer us the utensils for the kitchen they are no shampoo or decent soap

breakfast is ok

breakfast was simple but perfect to start the day

also, the bed was very comfortable and the breakfast good and lady taking orders provided an outstanding customer service

location pretty rooms good breakfast

staff is really nice and the breakfast was good, for this price it's a really good ratio