excellent breakfast, location, pools, fuentes waitstaff

the kids pool and the bar pool..... are the same...

the adult pool was beautiful and it was nice not having kids around being loud or splashing

so with kids) as there were no waves; rooms were spacious and clean, good wifi animators did a good job

hotel has a beach nearby which is very comfortable for swimming (also with kids) as there were no waves; rooms were spacious and clean, good wifi animators did a good job

pool for kids

great breakfast is included. room has workable kitchen.

the kids in the hot tub

they don't have enough parking and it was outside the hotel.

close to beach and short uber ride to boat launch for los arcos national park

instructors were amazing breakfast buffet was great, choice and juice of the day yummy lovely

is magical, ambience relaxed, staff attentive, yoga studio & resident teachers superbe, spa therapists very talented

breakfast was great, even champagne was offered.

weddings and shows are noisy if you go to bed early with young kids

the breakfast was really good and i love the location

room service was a plus

the gym is beautiful, gustavo and lu were very attentive and recommended a workout routine

in any case, good rooms, beautiful scenery and good breakfast

the breakfast buffet delivers

even the hotel staff is trying to make you go to a “free breakfast meeting” where they try to get you to buy time share at their residence properties, for

but the breakfast buffe was lovely

spa was excellent

rooftop pool was heavenly, the views out the room were stunning and the service was top notch

the suite with jacuzzi was so relaxing, great size room everything was pretty perfect, gym is also amazing i've never enjoyed going a gym so much

breakfast was excellent, staff was beyond amazing

the roof top pool is spectacular

the infinity pool views are unmatched and you get access to so many different pools/facilities

very polite, friendly and helpful especially julio

there was a martini bar, a mojito bar, a lobby bar, pool bar, wine bar, grand club bar- i think i got them all

food served via room service was delivered cold and over cooked.

the breakfast buffet

and we were super impressed with the room service food, really good

there are 2 pools which are heated and numerous lounge chairs available for relaxation

smell near the quiet pool, and if they could stock the kitchenette with some salt/pepper and sugar and some better

it was very affordable. nice for kids cause not too big.

the ladies at the spa are very good and professional

again, the next day at 7:00a, laundry service knocked and handed my fiancé a paper without saying anything

the facilities, we each got a package with a facial and a massage, they let us use the private pool, jacuzzi, steam and sauna, after they provide you with the service, it was a great way to end

i would have to say something it would probably be to have fresh fruit at the bar

they also stocked our mini bar every day for free and there was this room with food for the tower guests that was a hidden gem

great gym, a variety of restaurants and good selection of drinks of high quality

i went with my wife and my adult kids to celebrate my son's birthday

i did not eat breakfast.

we were told one pool was adults only but there were kids on both pools all the time, the beach is super crowded with locals that

the food is good but i found a hair in my breakfast

we ate at the restaurant buffet for breakfast and dinner

i liked that mostly it was families that were there with kids and not too loud

kids were allowed in the hot tub (as per the sign), which became an issue a number of times with my

adults pool looked right out onto the beach/ocean when we got tired of the sand and vendors

kids were allowed in the hot tub

location; wifi amazing!! rooftop restaurant awesome!!!

wifi and fridge in the room did not work

d not use the pool)

pool area, very good staff, exceptional house porter

extremely overpriced. no view. nothing included in the price, like breakfast.

i would not expose kids to the mold

great pool

about 30 rooms in the casa dona susana, and a lovely pool deck and covered patio on the roof - adults only

great architecture and decor. the pool was the best!

would not again spend the money for the inclusive breakfast, nice selection but unable to eat enough to make it worthwhile, plus you still have tips

breakfast was also very good, would definitely stay again

i have little time to enjoy the pool and the beach, but in the swimming pool there where kids playing with a ball and a crocrodrille and they where careless so that

great value for money: this place has a gym, jacuzzi, desks to work, a spa and barbershop

it woukd be fabulous if there was a small bar fridge in the room

the price, the tiny room, unfinished hotel, no swimming pool

friendly staff, nice room and good wifi. river view was a plus.

they allowed early check in

floor was convenient to grab food with good menu delicious authentic mexican menu and nice full bar

great location next to the beautiful boardwalk. pool & bar on the property.

per other reviews, wifi was weak, however choosing the right repeater helps and is not explained in checkin

no wifi

have to walk down the stairs and into the bar to get any water or ice

however the wifi in our room

the wifi does not work in the rooms only the lobby. hot water is rare.

despite, just about everyone at the hotel complaining about it, they never managed to get the wifi to work

wifi never worked

wifi in our room was sketchy but apparently by mid march extenders will placed at the end of the

very large lobby, restaurant, sitting area adjacent to the pool and right on the ocean

staff at front counter and bar were amazing

location, pool area

the open air restaurant was nice for breakfast

we like the option to change the free breakfast for a paid buffet within the hotel.

breakfast was great,and that there was no noise at all coming from the hallway nor other rooms.

pool was not nice.

location, cleanliness, and the free breakfast were great

breakfast was excellent location was excellent k

breakfast was the only downside

breakfast was lacking. hard as rock toast every day

if you like kids running around screaming and slamming doors it's wonderful

restaurant onsite had very good food and a beautiful clean pool with ample loungers available on most days

wifi in my room is terrible and i have to leave the room to have internet access

wifi was intermittent everywhere. it needs to be upgraded.

wifi was 100%, full bars even on the beach

sometimes pool service took a while

was not good room service took long time breakfast food orders also took a long time , juice was not kept cold

the new spa area is beautiful

could use more pool loungers

very much appreciated the early check in and late check out

very much appreciated the early check in and late check out

lovely pool

to upgrade at dinner or a drink in other stays all inclusive is all inclusive there a fee for room service for delivery could do better with times restaurants are available to dine at along

go at easter there are tons of screaming kids

the breakfast, and drinks where very good

great view comfortable to sit out and drink tea in the morning looking out over the ocean in the pool

large pool areas

excellent pools and pool animation

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms coffee maker was broken part of shower didn't work

we reported it to the hotel immediately on monday when we came back from the pool in the afternoon

room is quite spacious, amazing view, great pool service.

breakfast was average, location is good but the rest nasty

excellent breakfast. nice pool. nice restaurant. good meals.

a good place to stay i would recommend they give your dinner and lunch and breakfast and i like the

breakfast was the best, cocktails on point but other than that nothing too great

at the bar at night, rigo and sergio were amazing

enough food options , snack bar only had 3 options , the beach access is not great , the rooms were dirty and old , the first 2

the pools were sufficient

he went above and beyond and brought our drinks upstairs to us at the pool (he had noticed my recent knee surgery) and my difficulty with stairs

ordering room service was easy breezy

breakfast at market cafe was very good

great location, views, staff, accommodations. room service was extremely slow but acceptable

we ate at bordeaux, hitsune, cocos cafe, oceana, and ordered room service

no kids

the specialty restaurants were good. gym was good. beds were comfortable..

a lot of kids checked in on our third day there....that was only downside.

breakfast buffet was great.

excellent bar service

kids club also excellent