very dog friendly located across from the late staff was wonderful nice pool

the location was good and staff was accommodating with early check in

comfortable bed with a spa in the room and fireplace

the room was spacious and very comfortable with a big spa bath loved it

spa in the room . nice staff. location

the cold water on the spa tub was hard to get it turned on

hot water for showers and washing dishes, fill kitchenette, beautiful area for kids to play in the snow, and very clean

comfortable mattresses , nice kitchen, good heater and fireplace.

there is a fireplace, two couches, a very nice kitchen with an apartment sized refrigerator

booked the spa room, and it was very clean

location. plus we got the room with the spa tub which was nice.

directly next to the village, large room with a spa tub big enough for two tall adults, large bathroom, balcony, large bed

early check-in and late check out

has a restaurant, and bar on property and a liquor store across the street

walking distance for everything down town, ample parking, the restaurant and bar were great

$20 resort fee not disclosed on the web site and the spa was broken

great location, easy parking

ample parking

ol spa etc)

plenty of parking with easy access

was maybe during this time a larger trash can in the room or a place to have put the boxes from breakfast away would have been

beds were very comfortable. loved the early check in.

pool had not more clean towels

wish pool was larger

their full on breakfast is outstanding, actually they have a menu to choose how the eggs are served

my two kids can't sleep well two night

if your neighbors have kids, good luck with sleeping

it included complimentary hot cocoa and popcorn with towels and a lot of kitchenware

place, very spacious & comfortable, right in the middle of big bear

they had everything from cooking utensils to dish soap and kitchen

best services, most friendly staff, quiet, safe, big pool, big tv.

the pool was quite cold

indoor pool and hot spa wasn't available for use!. besides that great experience!

the other thing was the thin walls because i heard kids who were yelling and running up and down the stairs

it has inside pool too

to do everything myself - i also had to take out trash from the room myself because there was no room service even when i was away from the room

extremely clean and location was great..clean spa and heated pool..friendly staff

no room service for anything and pool closed. not cool

to be able to order dinner for room service

like the spa being hot and readily available

location was nice and was available for early check in

early check in - free parking - location - cabin atmosphere - interior mural - very nice and

early check in with text messages as soon as cabins were ready

sadly, the pool was not in operation.

the pool was not on service

we were notified when the room was available for early check in

breakfast was good, however there wasn’t any options to choose from

the breakfast was wonderful

the staff was amazing, room & facility was charming and breakfast was delicious

the breakfast was disappointing and could be reconsidered, particularly regarding the quantity, which

the breakfast was very good. location is easy to find.

no pool yet.

breakfast could be improved - scrambled eggs are microwaved they should stop providing single use

very clean, convenient location nice pool and patio.

pool wasnt open yet as hotel is new and they were waiting for some permit.

also, gym is better than most and the location is excellent, with food and shopping within walking

it was loud by the pool past 9 pm.

there was ample parking available as well as a pool and jacuzzi, which we also didn't use

i loved the spa tub room!

pool and quite

was always there when needed, the designated smoking area, the spa room is my favorite