one of the reasons why we chose this hotel is because of the hot pool with a view but sadly we weren’t able to use it because it was dirty and my bad because i

loved the upstairs bar with amazing views of the mountains, happy hour and two heated spas

be sure to head up to the roof to check out the spa and bar

be sure to head up to the roof to check out the spa and bar

removed and cleaned which to me meant that someone could still get hurt, especially if there were kids in the room

it was only when we made our way to the gym that we saw it

central location. parking available on premises. huge room with a spa bath.

be nice to have a restaurant/ room service. minor inconvenience

hottub/pool could have made this hotel even better especially after a day in tge mountains

no pool for kids to swim , fitness room was terrible

have someone enforce the rule as we did not love being splashed in the face by obnoxious little kids

were 2 sinks and a bath tub/shower but only 1 bar of soap in the bathroom

the kids loved the pool, and hottubs, and we enjoyed the

shops and restaurants in banff, the lodge suite was a great set up to accommodate 2 adults and 3 kids

should let kids use the pool until 10 pm as it didn't leave a lot of time for me and my son to enjoy the pool

and helpful, parking is easy and underground (warm) and location is perfect to town and ski shuttles

awesome facilities and rooms. close to town and shuttle bus stops at hotel.

i love the light bar behind the beds, gave the room lots of light

disappointed that pool and hot tub were not running.?

location, there's a free shuttle to the gondola station which is great

a lovely spa area with hot pool

gym, not enough space even for one person no laundry service

and the fact that you can use the facilities like a laundry room in sister hotel moose right next door was a nice bonus

outdated, no room service, no amenities in the room, overpriced.

the spa room was a little small and dated for the size and quantity of the hotel.

gym time was only 25 mins time limits.

great gym to unwind

the hot spa at the rooftop is lovely

hot tub in town,great gym ,comfy beds and a great restaurant for breakfast in the same building

droom, lr, large bathroom), on

the hot pool and jacuzzi were great

doors separating the two sleeping sections), however, enough separation that we could put our kids to sleep in their part of the suite and still have the lights on in our side

great breakfast spread too

terrific hot pool after a day's skiing and the coffee in the whitebark cafe is brilliant

loved the bed arrangement (1 queen + 2 twins), which was perfect for our family of 2 adults and 2 kids

lovely swimming pool & hot tubs

a small u-haul trailer filled with my belongings and was concerned about parking

the swimming pool was great and the kids loved staying here

was a little loud on friday/saturday night as kids/adults were quite loud in the hallways even at 11pm-midnight

defenetly the aquatics ara fantadtic spa stile with all tempetratures of water and wine choices

laundry room & fitness room

nothing...to speak of. laundry machines seemed abit pricey. 3 dollars per load.

pool and hot tub close at 9 pm

staff was cordial although i had requested early check in and was bluntly told i had asked for no feathers but there was no record of early

the kids had fun in the jaccuzi and sauna

the call for an early check in was great and very appreciated for a non-skiier trying to find things to do while in

appears to be inadequate room for the hard-working housekeeping teams to keep their carts of laundry and cleaning supplies out of the way when not in use

the staff were perfectly lovely & we got room service for dinner from the chilis

the wifi is poor - i basically had to use data in order to

property, excellent stuff very friendly, clean, the hot pool with the cave is very special, is a must if you stay at the property

family friendly. great pool for the kids.

the bar was nice and the staff were friendly and helpful stanley was great in the bar.

fireplace, pool

told we couldnt have our drinks in the bar as a group was due in within an hour

i could not get hold of reception the first evening and when i phoned to get some milk they said room service closed

hot tub, laundry, free parking

great location great value. great bar & restaurant. great buffet breakfast

a little small for the money the fitness room was a 1 on a scale of 1-10, it was terrible

the hot pool was fantastic! my daughter loved playing in the pool.

spa facilities were being regenerated so out of use.

pool was closed

the pool deck seemed a bit dirty

everything was great except the freezing cold pool

a bit difficult to find the rooms, and the laundry room; especially if you pick the wrong elevator

very friendly staff nice pool and hot tub

the outdoor pool, sauna and hot top were all fantastic

funky and cool place, great bar and ‘food truck’ small touches like extra towels at the end of the corridor

comfy beds. able to use laundry. staff pleasant. bus service went right past.

very geared toward the traveller who appreciates a nice lobby bar and social setting

the hot pool was my favorite and also they have a bar in the hotel to enjoy at night

no hot pools yet and room service

didn't like that they have a good amount of ev chargers but they don't have any signs, so all those spots were taken by gas cars

should put up a polite sign at ev charging stations asking people to try to leave them for evs

nice to have a covered parking garage

parking is very convenient, offering both underground and outside parking

the afternoon tea service at rundle bar was lovely, and we had an amazing dinner experience on the patio at the waldhaus restaurant -

example: you can t use the pool, the gym, can t eat in restaurants

beds were not very comfortable and the suite was small for two adults and three kids

the pools were awesome, they have in house bowling, movie theatre, winter sport rentals

they also have a wading pool, great for toddler aged kids

loved the dining room, bar and lounging area

though i was there with family, i didn t find it appropriate to be asking my kids names

spa was slightly disappointing as there wasn t much in the way of a spa other than the

we really enjoyed the outdoor spa and the real wooden fireplace in the room

the reception and bar was only a short walk to the room which was easy to find and well directed

loved the bartender and the wonderful fireplace in the bar and the front desk staff

being able to request a shuttle from and to downtown was pretty convenient

hour shuttle service to downtown are not enough

no elevator, no swimming pool 2

frank loyd wright style stone building with a fireplace bar that features the best view of the valley

also, when we stepped out onto the outside deck by the pool we found ourselves locked out

i love kids but should be completely separate hot tubs within spa for female/male and no children

wifi connection wasnt great but i was not there for that. kids complained a bit.

hour room service helps with jetlagged children, indoor pool open until 10pm for kids and 11pm for adults and a 24 hour gym

breakfast with the view!!!! sooo nice!!!

no onsite bar or resteraunt

i enjoyed the pool and hot tubs in the morning before breakfast

the kitchen was nice and well stocked

pool and jacuzzi were great fun for the kids

has a bar and restaurant in the lobby building

breakfast!

the pool was amazing and gym

breakfast till 11am was so perfect because we could then

excellent stay , comfy beds i love the fire place in our room and the pool was amazing

get to use the pool, but not the properties fault, new covid policies make getting an appointment nearly

the parking lot so thight or has a small space

our daughter's family was with us with three small kids and they all enjoyed the stay as well

easy to find, free parking and an overall wonderful stay

to downtown and the facilities were great with a small indoor swimming pool and an outdoor spa pool

many people tripped on it when heading back into the pool area

the bathroom fan was noisy. hot pool had no locker.

liked the kitchen in the room - large fridge, stove, very clean

laundry onsite to use very cheap and machines worked well

the laundry was large

we had a room with a kitchen

significant potholes in the parking area. go slow. water pressure in shower was low

even walked to the laundry

quiet, easy parking, ambiance of the fireplace, utilizing a pass code and not a key/card, very comfortable beds

missed that room service is only on request and there was a note in the room from the hotel to tip the room

wifi is bad, cannot watch vedios

comfortable beds, normal bathroom, good kitchen facilities

accommodated a late check out

i like the location. the kitchen is very convenient for family with kids.

was misled to think there was a pool on the premises but there was only the hot tub

the breakfast was ok

value, the location and the staff were amazing so friendly and accommodating, even with an early check in

we really enjoyed the pool and although we didn't use the gym or the games room they looked great

the staff call us 11:30 if we are ready to check out,we require early check in also but not allowed

husband hit the gym and was happy too

comfortable beds and excellent spa tub in our room

reastaurent and the bar is close by

we were fortunate in getting a spot near our room away from the bar entrance which we were told can get loud

we didn't mind the slight music from the bar downstairs, but we were the furthest room so i could understand why others might complain about

myself out of room after reception hours but helpful bar staff were able to assist me in getting back into room

you get 15% off at the bar that’s attached to the hotel

very cozy , clean and spacious

room, service and breakfast was far better than expected with lots of options

excellent location. comfortable bed. super clean bathroom/shower. awesome breakfast.

provided flip/flops, but it would be more appropriate to provide new spa slippers to guests

clean and well decorated bed & breakfast inn

freshen up the back of the hotel parking area, doesn t affect the quality of the stay but would be more appealing due to that s

there was parking in site

we asked for wine glasses from the bar ,and they were more than happy to oblige

wifi was non existent

the parking lot and front entrance very slippery but they were out sanding it

pool, people need to swim using the appropriate swimwear, not a polo shirt and pants and long

a mom traveling with kids, it was really hard to put them to sleep as it was still light out at around 10pm

were prompt and cleaned each day we were out, the rules of the suite were very easy to follow, pool area was so fun

also the pool complexe was amazing

i liked having a laundry room with washer and dryer

was really comfortable, room was spotless, loved the layout with the full kitchen

parking was super tight.

ybe too many people connecting at once

there was no water for the coffee. no attendant at the kitchen

location was perfect, lots of parking

parking under the double rooms is very tight, any larger vehicle you will have to ask to park under

great pool and spa the rooms were

kitchen, laundry, two bedrooms, two tvs

underground parking was a

pool was great for the kids, resort is nice looking, price was right also

price was a little high, and bar closed at 2100hrs

basic) that is unstable and keeps dropping

under construction so no pool or fitness room on site

it would be nice to have a bar service close to the pool

also, we could hear kids screaming outside while playing at the pool late in the evening

expensive for a 3-star hotel, no laundry facilities on-site, self- parking was not complimentary

the staff were great. they allowed an early check in which was nice.

sposable

we didn't have enough time to use the pool or gym, so i have no idea how it was

also, the wifi worked was very good

the rooms were spacious for the kids to hang out as well as the adults

the gym size was small but usable and clean

pool, spa and gym areas were all clean and inviting

gym was small and crowded when busy but still great little gym for workouts ice machine only on

pool, spa and gym areas were all clean and inviting

pool was not as beautiful as others but we really can’t complain

spa services were great with exceptional customer service and professionalism

kids were looking forward to the movie theatre which was closed

our little one, who loved all the space to run around in our suite, the small wading pool, and kids play area

pool was a little small with lots of people on there enjoying it

kitchenette and laundry in our room was a great convenience for us

liked all the amenities including full kitchen including silverware and plates, plus full laundry room

the pool, jacuzzi and laundry in the facility

we all enjoyed our own space and the complete kitchen, the laundry facilities and access to outdoors

pool and hot tub were perfect

good to have jet spa innour room after a hiking

breakfast was excellent, and we really liked having it delivered to our room

breakfast was great, the view was exceptional, and the spa tub in the room was very relaxing

breakfast was fantastic, a highlight of every morning

limited area for dedicated parking

wish the kitchen or bar was open

wish the front room was utilized for grab and go meals and a bar in the evening just to top off an already amazing place, but that’s only if i had to write

yummy homemade cookies, a communal microwave, and small coffee bar to purchase your espresso in the morning

also a great bar next door

very quiet, coffee bar in the morning, very clean, comfortable beds.

the restaurant was exquisite dinner was excellent and breakfast bar included well stocked with a good variety

wifi, cramped room considering the location of the bed

small primitive cabin, no fridge, no wifi ,no kettle,over used towels which were not changed, no house keeping and above all very costly

all in all, a lovely experience especially if you can take a break from wifi which we welcomed

350+ cad/night, wifi and a microwave should be included