gym and washing machines on site very good

cons: the first floor is being renovated, so no pool or sauna, no gym, no breakfast

the previous comment the add stated gym and hot tub, the open hour is very odd

nothing to really complain about, although the spa and pool are not desirable.

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

infrastructure is breaking with holes through the floor and walls, need coin changer in laundry room or receptions should carry enough change for laundry

misleading about the free shuttle to canada place, we assumed you could return (it is only one way), luckily we had a car and

the breakfast is workable and decent variety, kids were happy

staff are always lovely and accommodating, no problems with late check out or asking to keep my car parked for the afternoon (after checkout) while we attended

they have a dry sauna and a fitness as well as laundry available to do yourself

walls, was very loud in other rooms/in the hallways - kids running and yelling, someone playing the same song on guitar 50 times in a row at 8am

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not checked

martina was exceptional and accommodated our early check in request

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant experience

same day laundry excellent

we loved that complimentary laundry room

the pool was a big hit with the kids

this as a lovely hotel in a great location. pool and gym were amazing. staff so helpful.

the rooms were beautiful and clean and we loved the sauna and pool space

all facilities were open to us (swimming pool, sauna, etc

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

rooms are spacious and amazing with a kitchen and many utensils

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

has washer and dryer and well equipped kitchen

excellent kitchen facilities with high quality fittings and crockery

needed another towel bar in gorgeous bathroom

after burning calories in the gym, eating sweet pastries is not ideal

i also really enjoyed the gym

they even had ev charging stations we could use

breakfast— fine for me but kids wanted bagels or toast

the bar was like a club. not relaxing to sit in at the end of a long day.

location was excellent. it was very clean. good restaurants. nice pool and gym.

only room for improvement would be the wifi service

we did the couples massage at the xylia spa in the hotel and have never felt more pampered

laundry service was well priced & efficient

laundry in the basement was cold down there

had the manager looked at the shower and suggested us to take a shower in the gym they had

my kids are too young for an attached room as the staff suggested, and in the end we were surprised at

central location helpful staff- allowed early check in.

customer service was very good, the staff was understanding and gave us an early check in and late checkout which was very helpful since we came very early from via rail and