enjoyed the ease of getting to transportation and the heated pool

room was pretty and clean, free gym

ran out of breakfast items fairly early

also having an attached restaurant for breakfast (also good food) was great

location and facilities like the pool and gymn

no parking and no breakfast

room small, and no amenities like gym, pool or spa

and although there was a lovely restaurant, they didn't offer room service

did not know about breakfast

there wasn t really a breakfast option, but there was coffee in the morning downstairs.

pool was across the street at another hotel, so didn't feel convenient to use.

walking distance to many downtown attractions, union square and beyond depending on fitness

central location large room for a family access to pool in hotel opposite

comfy beds, clean, quirky and roomy. nice baths. nice pool

also, they offer a continental breakfast to go - a

staff very friendly and helpful. laundry faculties very useful. roomy good size.

tasks, also they have high fees for anything extra and the staff is trying to sell you something (laundry, drinks, early checkin/late checkout there should be more bathrooms - currently 2 per floor

the staff allowed me to do early check in which was very helpful

have a laundry room

they helped me with an early check in and keep my luggage until the night, when i departed

i think breakfast its necesary

breakfast was so poor

the breakfast is simple, just pastries, fruit and coffee, but it was enough for me

the staffs are very nice, they give me early check in.

bedroom was pretty good, close to bart station and civic centre, friendly staff, use of the pool at the hotel across the street and bonus we got a light breakfast included

the staff is nice and allow for early check in

lgreen just downstairs, short walk to convention center), having laundry facility, free wifi

the room was clean and big enough for us and we were happy to use laundry only for 2 dollars great value

it would help if there was a fridge in the laundry/coffee room to keep some items.

basic room but with all necessary facilities laundry facilities available helpful

i complained and asked for a late check out so i could have a doze before i left later that day but was told no due to them

early check in and late check out (one hour łatwe) possibile

for a late check-out it was the same spiel: we were told to ask again in the morning of the check-out

staff allowed early check in and late check out

early check in and late check out (one hour łatwe) possibile

the reception areas room service the so called breakfast narrow bathroooms0

community bathrooms community showers breakfast: it's a nice gesture but stick to the coffee

nice tv and free wifi

plus, the complimentary breakfast was always fresh and kept neat

breakfast could be better but good for the price

late check out

room service was solid

large modern room, great view, good room service food, friendly staff

they have been so accommodating in all our requests including changing layout for our kids sleeping, holding our packages for us in between our two stays, printing our paperwork and

the hotel is lovely, it should have been disclosed that the spa, gym and roof deck bar were all closed for remodeling

staff were extremely polite, helpful, and accommodating when we requested late check out

- no ac, no heater, no cafe, no lounge, no room service, no sound insulation, very slow internet

room service delivered free from pub on sutter was quick, reasonable

super pleased that we managed to get an early check in around 12pm

the wifi signal was poor in my room.

mediocre room service

the roof top bar and restaurant charmaines loved it

great rooftop bar, lovely room service food, especially breakfast

little tablets to order room service or cleaning services are brilliant, aesop toiletries outstanding

loved being able to order room service

appreciated the late check out

the gym had great equipment

loved the location, i loved the gym, and i loved the bed, and i loved the hot shower, and i loved the boxed water

the gym is not huge but has everything i need it

outside, the hotel has everything you need to make your life comfortable, a nice gym, meeting rooms, etc

staff were really nice and allowed me into the breakfast room after hours to reheat my food and check-out an hour later without an additional fee

wish i could access the breakfast room after hours with my key swipe just to use the microwave without bothering the front

breakfast

was able to accommodate us for an early check in

sympathetic with us in this regard for offering extending the stay for next night and offering late check out in order to wait our luggage delivered from the airline company

large fridge+freezer in the room, clean and well-equipped common kitchen, full-blinding curtains (they're sliding wooden blinds), the whole place is kept really

upon arriving and checking in the person at the desk gave us vouchers for a free breakfast sandwich at the restaurant located under the hotel (which we ate at every day)

clean shared bathrooms, friendly staff and a nice place to have breakfast in the same building

staff, breakfast, amenities.

staff were very friendly and we received a voucher for breakfast at the cafe on the ground floor of the building