incredible property, rooms, pool and beach all fantastic

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

spa facilities and restaurants are the best i've seen

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

the pool area got quite crowded and overrun with kids.

from front desk to room service to facilities personnel

another thing was the fact that room service was not good plus when they did come they left the door unlocked and the bathroom

this blatant dishonesty ruined our plans, upset my kids, and left us feeling completely disrespected

the restaurant was not open for breakfast which is inconvenient for a luxury hotel

water cooler for your use in backroom with laundry facilities and very dirty

is no laundry service, bike rental

no coffee provided but did have filtered water in the laundry room

near the laundry room noisy

careful using the laundry

roof top bar was excellent. staff was great!

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair of pants in our

location with a cool rooftop bar that serves excellent mojitos

super friendly staff, clean and on site bar and restaurant.

first night was a bit noisy, just some drunk people from a bar few building away, but all together it was

resort fee was a little high considering what it covered; bottled water, gym, wifi and a fruit at the front desk

the gym was relatively well equipped for a hotel

the only amenities the hotel offers is a very small gym & a rooftop pool that was underwhelming

pool

the only amenities the hotel offers is a very small gym & a rooftop pool that was underwhelming

hotel, very cute rooms, clean, fun rooftop atmosphere with great city views a pool and lots of spots to lounge

pool too small. was a little bit disappointed compare to the pictures i saw on booking!

the main king size bed was incredibly comfortable (sofa bed only suitable for kids)

the set up of the room for a family with older kids.

fa bed only suitable for kids)

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

decent breakfast with a reasonable choice of food

nice clean room and facility, breakfast

breakfast options are limited, just muffins or croissants

the plunge pool was small but great to cool off after walking around all day

the pool is clean and not too warm, even in the summer

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

they even allowed us to park early since they didn't have early check in

when we arrived my kids didn’t want to leave the room

the room was nice and big, we had the ph, so there were 2 rooms and 2 baths with a kitchen.

breakfast was very delicious and very accurate on the time given

nice pool, kind staff, great room

good selection of breakfast food. excellent location.

i expected to see better breakfast included

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use out of

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in area

) also, it would have been nice to have espresso-based coffee at breakfast

the kitchen is equipped with basic essentials

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

we only ate breakfast once but it was delicious

rooftop pool was extremely nice the staff was kind and very upbeat i will definitely visit

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better quality food on every type of bread and

food , amenities, the pool area . rooms are perfect ‘

the breakfast is good but the prince is much

musty room, small king room, nasty breakfast l, no laundry onsite

breakfast extremely good

breakfast was great!

surrounded with different restaurants, the beach was literally walking distance, casino near by

gym

the pool and the pool table were really fun and there's also a piano in case you want to use it

great location. easy access to room and pool.

the pool looked nice but i never used it

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

close to the beach, easy check in, good location, friendly staff, pool

the staff is great, the room is comfortable and clean, also the bed is very comfortable, the breakfast is fresh and the facilities are perfect

well maintained, has a lovely flair and loads of little details which make it a prefect bed and breakfast

no room service, and the bedding had stains

pool area and few nooks to gather

small pool but it s nice and also clean

, sofia, all the front desk and bar staff were very nice and accommodating

close proximity to the beach, a good beach bar/restaurant and access to a gym.

the bar for the hotel was practically on the beach

is very hard to find and the gym is located next to the hotel

beach the bar bartender awesome can’t wait go back

also the communal kitchen was open for travelers to use

public kitchen with microwave oven ice beautiful plants and tree shaded areas

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

and we had access to the kitchen with fridge and microwave

the hotel has a cosy little garden and a shared kitchen

of the staff was very attentive needed a late check out mad no hassle amazing location great for instagram photos all over the hotel food

liked that everything was clean, gym, pool, computer area, room, etc

used the gym and loved it also the pool to die for

we enjoyed the rooftop pool and bar in the evening

it was a terrible experience with my kids waking up and not getting to sleep again easily (specially my 2-year-old)

no wifi for cable but we used our phones to stream and were just fine.

the pool was not heated, but it was wonderfully refreshing after a day of sightseeing

at all room service put a do not disturb sign on our door and didn't make up the room

no room service

room service was only completed 1 time on a 5 day stay

room service was not very pleasant

it comes to room service and hygiene and cleanliness, they don t offer a turnover service daily

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay at will not provide you with clean

advertise a beautiful restaurant and bar but when you get there they inform you that it is closed permanently

the hotel bar is permanently closed