indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn’t

bar and activities are a great plus

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms had enough plates and microwave and

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far away from it

the hotel has an indoor pool

location, secure parking

nice staff and secure parking. good location close to the main square.

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

wifi password didn t work

the amenities in the room are good, bed comfortable, wifi, fast and reliable

wifi not so good.

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

it would suddenly spit water out, it was quite frightening for the kids

the pool water was freezing cold!

the swimming pool is also grim, and doesn t look at all appealing in person

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

staff ,service, breakfast

delicious breakfast, spacious room with extra bed / crib for free

excellent breakfast with plenty of hot and cold choices

compact white very clean shining new rain shower walki in great breakfast - and wonderful staff

the wifi is fast, and the beds are comfortable

location parking

staff was friendly dinner area was good to work indoor parking was good

the staff is friendly and the hotel has its own parking space.

the room was great, with a kitchen and very clean and spacious.

kitchen was very well equipped, including with stainless steel cookware

breakfast was very complete, good quality and delicious

breakfast was excellent friendly staff, quiet rooms

the breakfast was amazing, the room was perfect!

- nice to have gym, but some equipment hadn't been serviced for ages

bed, great wi-fi, sensational shower, quiet even though it was on a main road, warm pool, lovely breakfast, easy walk to see the fort & park, the tunnels & into the old city

chiladas) -buy some dumbbells for the gym

free covered parking

managed to use the gym only once

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool area was not clean and overcrowded

the pool had longer hours so i could site see during the day and swim at night/early morning

parking for my motorcycle

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

fresh coffee in the morning, and a speedy laundry service

they took our laundry at 2pm and had it returned to us the same day for a great price

the wifi coverage is poor,

the wifi or hot water were not so good.

wifi also is very weak and nonexistent at times in the majority of the room

the wifi isn't the best

cable service, wifi, it's clean

the parking space is not at the hotel

great location, parking is included, staff was helpful and friendly.

we were really stressed we then came back to the hotel and the guy tells us they have a second wifi connection we can try

the parking and the romm is small

is no wifi, no window, no a thick blanket

cool hipster bar down the road and really close to the artesan

the terrace and the gym are also a very nice addition

gym and bar too small

the gym is almost without equipment

gym and bar too small

the gym is okay

for free parking and not to charge for 1 hrs late check out

kids were very happy to explore the hotel and look around for the art pieces

restaurant took over an hr for room service a d when it arrived it was cold and we had black guacamole on the plate

rooms have a lot of space and the beds are very comfortable

only thing was that there were noisy kids at the rooftop pool sometimes but this just depends on your luck

wifi is not working correctly so it s difficult for remote working or just navigation

staff helped me get express laundry service

liked - location, the apartment, the breakfast, the architecture of the hotel dislike - the gym

limited breakfast options, the ‘swimming’ pool is a plunge pool at best

the staff was helpful and breakfast was excellent

breakfast was great

gym and pool actually non existing

we had an excellent breakfast the next morning

breakfast was very good and offered a nice selection of mexican food

spa tub in the junior suite was great, but power of jets rather low

is a wonderful hotel,the breakfast was out of this world

junior suite was excellent with a big, comfy bed and spa bath

on the menu was omelet and egg benedict, and room service was outstanding

wifi was a little slow.

thedral, restaurants)

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

comfortable bed, great wifi, and the shower was huge

dn t needed it, but beds were changed every day) delicious bakery just across the street, laundry around the corner

bit hard was to understand where is parking

wifi patchy at best in room

) wifi can be very bad

location and free parking

no frills. clean. kind staff. early check in. close to the historic center.