pool and room customer service

parking was small

it's a remote area, but 15 miles from the airport and free parking

pool and the fact that included a parking space

parking wasn't the best

nice clean room and facility, breakfast

coffee shop around did not open for breakfast until 8 am

breakfast options are limited, just muffins or croissants

the breakfast buffet was awesome

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

very clean, convenient, lots of amenities, breakfast provided, bar and restaurant, outdoor patio

they have an excellent gym which was surprising, like better than the gym i pay for

the room was clean and comfortable and they have free laundry facilities, you just have to ask for detergent at the lobby

kind and friendly female receptionist very kind and friendly restaurant and bar female

that it didn t have a pool.

adult only. staff was great. pool was nice.

had a bar on site

continental breakfast was good

level of traffic slippery marble floors and pool steps with no railing no elevators continental breakfast lacked variety and muffins were dry,

breakfast options are limited but certainly better than nothing

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

he was so friendly and was able to get us an early check in which was extremely appreciated

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

it was just enough space to feel comfortable but still social distancing and the pool at night is very romantic

the pool was a nice bonus - it was very cool and refreshing

facilities were wonderful (pool, rooftop)

ps the pool was the main reason we stayed there for the kids

traveled during spring break and there were too many college kids in the hotel area, drinking and smoking

wifi isn t great so the tv doesn t work often and the water pressure is weak and doesn t get

i arrived in the middle of the night late with two kids in tow and the night attendant wasn't so helpful, just merely did his job

wifi did not

room service was non existent

the pool is heated

there's a cool little restaurant and bar inside on the first floor too

our room had a good shower , always hot water , wifi was working okey, large balcony with ocean view

the hotel bar is permanently closed

tv had the option to sign into several streaming platforms, but the wifi connection/signal was never strong enough to actually stream anything during our stay, so that

cluding the mattress, pretty large stain).

room service/housekeeping, walls are paper thin so of course we heard literally everything down to

small pool that wasn t warm enough.

the staff is great, the room is comfortable and clean, also the bed is very comfortable, the breakfast is fresh and the facilities are perfect

the pool was clean, has a decent size, is located on rooftop so view is great, and is open until 11pm

we enjoyed the rooftop pool and bar in the evening

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

great location in condado laundry area and rooftop pool

location is great. gym is a plus.

they have really cute courtyard and a communal kitchen with a water cooler

also the communal kitchen was open for travelers to use

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

the hotel has a cosy little garden and a shared kitchen

the kitchen is equipped with basic essentials

the pool is great too

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

the terrace and pool were nice also

the pool and the pool table were really fun and there's also a piano in case you want to use it

great location. easy access to room and pool.

the guy at the bar chayanne

also the gym is located outside from the hotel and to have access to the gym you need someone to walk with

location, private chairs and umbrellas for hotel guests, great bar and brunch, rooms are small but beds are comfortable

located on the beach. awesome restaurant and bar with ocean view.

beach the bar bartender awesome can’t wait go back

the free breakfast was amazing

when we arrived my kids didn’t want to leave the room

), and there was a condensation drip that continuously landed on the sofa bed/blanket, which my kids kept informing me of every time it dripped

breakfast brought up to your room every morning and the housekeepers are exceptional came back to a

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of the main reasons for booking this suite over other choices) included breakfast came

liked the availability to have complimentary breakfast and have the beach and restaurants close by to the

that the laundry dryer cost was high

breakfast extremely good

working one elevator of two, laundry room closed, don’t have a parking, breakfast is to go

didn’t like the expensive laundry room

beautiful interior and pool. extremely nice and helpful staff had an amazing stay

poor breakfast

the jacuzzi and pool

breakfast was a scam

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better quality food on every type of bread and

the breakfast was good

n/a - everything was great, loved the decor, breakfast, art work etc.

love the rooftop pool, wow what a view, and great lighting at night

put that in the website so you don t book your room on those days also i did not like how the pool closed at 7 pm

appreciated being able to have breakfast outdoors in their beautiful courtyard every morning

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the plunge pool was small but great to cool off after walking around all day

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the casino was being remodeled and no one informed us before we booked our vaction

wasn t told until i booked and was about to leave the week of the trip that the casino was under construction until june

gym is unacceptable

pristine beach; big waves; plenty of beach lounge chairs and umbrellas; beautiful golf courses; delicious breakfast buffet; friendly staff; variety of restaurants on the property

breakfast bar and staff was excellent

the only thing was the pool. i was expecting a little bit more but it was nice..

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

the pool is small

the pool and the gym were underwhelming

great pool