the hotel rate included a wonderful buffet breakfast

breakfast maybe started yearly or another option for help people had yearly checkout.

very good breakfast also, the coffee was better then in may 4 stars

easy to find. staff was really polite and helpful. good breakfast provided.

beautiful rooms, delicious breakfast, and outstanding staff

the restaurant and gym

breakfast wasent a lot of options

hotel has a bar and restaurant which were reasonably priced and nice food

got early check in which helped

very clean, great breakfast, availability for late check out

friendly staff -pools, sauna, jacuzzi -garden -view -bicycle -gym -breakfast -snacks -roomservice -kitchen

the laundry machine in the room was unexpected and so great to have

thank you to all & particularly the reception team & female bar manager

beautiful views and the big pool.

spa was exellent when weather was rainy

was winter and our kids enjoyed the heated indoor pool

breakfast foods were plentiful and varied to accommodate most tastes

breakfast was excellent every morning with fresh pastries, fruits, proper bacon, pancakes, and

love the heated rooftop pool

breakfast spread was very good. lots of choices for bread.

breakfast is very basic

staff, clean, good breakfast if you go early, parking available, ina service station, with supermarkets, pharmacy, gas

breakfast was good

breakfast was ok. location also good.

no elevator, the breakfast is simple, the location.

i commented last time that coffee at breakfast was not good and now they serve it fresh to the table

wifi connection is not good.

very few vegetarian options regarding room service.

gym was really good for a hotel at this price and food was fantastic

team (showed me the room, facilities and made sure i am fine - also during breakfast), very nice gym, very rich breakfast

early check in - very clean rooms and friendly cleaner.

room was clean comfortable for what i needed. i didn't have breakfast due to early flight.

group of kids were staying there so few minutes it got noisy and long lines for elevators for a short time

the place and the people of the bar a great to help and serve good food, all of them help

they were able to accommodate an early check in which made it so enjoyable for my elderly in-laws to be able to rest after a long

while it had a gym it was lacking a sauna/steam room

unique romantic charming games room for both adults and kids

we were with two small kids and we’re happy with our choice

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

bed extremely comfortable. quick room service and food was delicious.

breakfast, great clean room, snow-white bed linen, polite staff

fan in bathroom could be a little more powerful the bar could be mannered with better staff, poor staffing a wider selection on morning

arrived at midnight and despite reception telling us that sofa based for kids was ready, we had to prepare sofa bed ourselves and wait until 2am for the sofa bed beddings

wantedxto grab something to eat at around 11 ( the bar was open till midnight) but only had a choose of

groups of kids being noisy through the night beds feel old breakfast area gets dirty very easily

pool access is not included in the price and this information is not clearly shown when booking

very accommodating. loved amenities options with breakfast and gym.

the sauna and gym always available and not to crowded i did enjoy my time here

availability of the pool was a nice option for the kids

a swimming pool and sauna, the location is just across the street from a park that is great for kids

very nice terrace and very good gym

team, amazing breakfast, and this pool+ pool bar is just perfekt

the available bar and gym was a plus

rooms and property were clean, pool and a gym on the roof and i think the spa was open too breakfast is buffet through a glass screen and of a good

it's really more of a business hotel so no kids and the pool was a wonderful relief

the location is perfect with kids (playground, botanical garden with animals, bakery, are in walking distance)

wifi speed could be improved

we arrived very late for our one night stay and the hotel offered a late check out the next day

machine in suite but no tea facilities so had to get tea via room service

location but that was a given . good wifi and breakfast .

wifi networks

were on the 13th floor so was a bit worried opening the windows to let fresh air in with little kids in the room

when we got to the room there was a room service tray near our entrance on the floor.

area also specious and useful for additional storage of luggages and play area for my young grand kids to run around

there is no pantry in the room which makes uncomfortable situation with little kids.

continous room charges for room service.

good location, big and nice room, the best breakfast

they also provided a great room service and a gluten-free breakfast every morning

the wifi was slow.

the wifi signal could be improved.

restaurant,bars , coffee shops and a mall a walking distance

they accommodated early check in on the day.

the hostel has a lovely kitchen,so nice to make some tea or some simple meals

no closet. no kitchen in room

room was cozy and clean with small new kitchen

o lights) did not asked me how i was or how was my staying then she just locked herself in the kitchen i had to call her very loudly so she could help me to get a cab to the aiport as my uber

the laundry service was very good and cheap

noises all the night, wash room get flooded as soon take shower and it doesn’t dry up until room service come and clean next day

laundry

would put a small fridge with a mini bar under the desk, instead of that bench (i think

reception services n room service

liked the hotel to have its own restaurant but they offer a, i think its a delivery service or room service but i think its from an outside company

room service

there isn’t a restaurant in the hotel to have diner at. there is only room service.

the bar served great drinks, we didn't wait long and prices were reasonable

easy and fast checking in and out room service was great, easy to order, fast and very tasty food overall a great

wifi in the afternoon and night

hotel, beautiful room with daily room service and bottled water

staff, clean, modern with great breakfast and very quiet room with really comfy beds nice bar area with reasonable prices, restaurants nearby great location for city and airport with metro

the breakfast buffet was the best i've ever had, even compared to 5 star hotels

sense: the location, the quality of the rooms, the high level of cleanliness, the top quality breakfast selection, the wonderful staff

the breakfast was amazing with plenty of options to choose from

breakfast was great

the breakfast was at the next level

loved the access to the gym which was huge and a great perk

bright, comfortable, great breakfast, great service, friendly staff, room was upgraded, gym club was good, near the

also, there is a great gulbenkian art museum and wonderland park for kids within walking distance

room service forgot to leave shampoo and shower gel had to ask myself for them

also, there is a great gulbenkian art museum and wonderland park for kids within walking distance

front desk and room service female attendant were uncomfortably nosy and unkind, respectively

awful hair in our bed before we had even slept in it and hair in the shower was told there was room service but there

the beds were super comfortable and the breakfast was excellent

was great - great location, no need for check in as all information is sent by message, varied breakfast

the breakfast served is superbly delicious, and the quiet ambiance and well-maintained rooms make it a

the breakfast.

breakfast was amazing

i haven't had breakfast

breakfast was good and almost the same evey day, but for 3-4 days, for us, it wasn't a problem

breakfast not good the bulding is beeing remodeled and that should be informed some hours was

very good breakfast with lot of choice of dishes

breakfast was not good

i didn’t get to use the gym no spa area because it is closed very early on a mid week evening but i felt secure and the

great staff, very accommodating to my kids and generally super helpful.

customer service, offering late check out nearly by initiative

hotel spa was old and dated

the staff is nice to kids

neat little kitchen, and good breakfast

next-door is jupiter lisboa hotel, used spa and rooftop bar there

the kitchen is, but without plates, spoons and etc.

the shared kitchen is also a plus

no tea towels for kitchen to dry plates or hands

the wifi was not consistent and kept dropping/disconnecting

wifi works well

room service understood just basic english

staff is very friendly and promptly available, the welcome pastéis de nata are lovely and the bar is very cool

prices of the room service need to be updated

great breakfast too :) i strongly

bar was not open for the evening on arrival due, we discovered to staff problems

arrived on a monday restaurant and bar were closed but we understand everybody needs a day off

wifi not great. bed a bit hard

it s also a pity that there s no mini bar in the rooms

breakfast was alright but not excellent needs more variety just cold meats , hot drinks machine

good breakfast. easy transportation attentive staff

when i requested an iron, the laundry staff came and picked up my clothes to press it themselves

outstanding staff, great continental breakfast, very nice central location and a ten over all.

an unpleasant smell in the room, maybe because it was on the eighth floor, the same one where the laundry is located

the owners are great and the place is really nice, perfectly clean, the kitchen has everything (including washing machine and dish washer) and the shower is great

the kitchen was complete and all was extremely cleaned

the kitchen was very well equipped!

also we called for room service around 6pm but was told the kitchen was closed despite saying in the book in the room

staff were super helpful, room was so clean, bed was really comfortable, bar downstairs was really nice, and location was great

staff and room service

bar staff friendly and made excellent cocktails

have been nice to have coffee in my room but couldn’t get room service until they were done breakfast service and they charge 5 euros to bring it to your

he helped me arrange early check in although official check in time is 14:00pm

laundry service was very efficient

the laundry and towels were new and clean. the room was clean.

lots of restaurants close by, as well as laundry and convenience stores

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

you could only order room service and eat in at the room but not allowed to eat at the rooftop bar

even got to the rooftop pool to chill for a few hours, good little sun trap

comfortable room. staff were friendly and helpful. the pool area is kept very clean.

the view from the rooftop bar was excellent

only poor wifi was bad - unstable connection and low data speed.

a quality hotel in service, friendly and good breakfast

upgraded room and the breakfast choice was the best i have ever seen staff were lovely throughout the whole

we especially enjoyed the peaceful outdoor pool area and bar which the hotel offered

in a good location & the lobby smells divine they were kind enough to allow early check

pool and spa were excellent ! bar staff very friendly

the staff were super friendly and a very good vibe at the bar as well.

friendly and professional staff, great bar with happy hour and fabulous breakfast

room service forgot to add towels once and water twice.

wifi didn’t work well in the room. worked great in the lobby.

its windowless, small room with some mats and weights, so not really interesting, cause there s a gym 100 meters away breakfast is ok - but

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

the staff is super friendly and helpful especially the woman meeting guests at breakfast

helpful staff & superb breakfast

were really helpful from check-in, through room service and breakfast was very good

hotel's bar was out of sight, which seemed strange

in the room, no shelves, no wardrobe, no balconies, no glasses, kettle, i would expect a kitchenette for something called appartments, it was more like a

the breakfast is satisfactory. there is no mini bar in the room.

i had to join a local gym just so i could have a hot shower

kids beds not that comfortable.

people need to be aware that those windows are dangerous for kids since the uppermost floor is on 8th

restaurant was closed and nobody informed us at time of booking extremely limited f&b menu and room

staff very helpful, reasonable price, gym and outdoor swimming pool

was nothing we could fault, all staff were friendly/ do anything to help, great breakfast choice, hotel was spotlessly clean

room service

wifi wasn't working the whole stay

busy hotel don’t expect early check in or late check out

i would just upgrade a little bit in the breakfast.

there was a mini bar in the room

rato metro station is 2:station away from downtown), great facilities, friendly staff, very good breakfast,well worth money paid

good breakfast included the price