customer service from check-in to check-out

eat) my room

ean and great) restaurant & bar

inhouse restaurant was a bar setting, we were carded at the door just to eat dinner and it was way to loud for the space

the breakfast and dinner was great. the bar was beautiful and the bartenders were amazing.

the bar closed too early and the check in person was the one who made the drinks not very good

cheap bar drinks and lower price

next time i will def try out the bar selection in the lobby

we did not use the pool or the workout area, or the bar and food service

limited bar service

rooms are not the cleanest bar was closed

arrived at 10pm , after driving 12 hours in a box truck , only to find that the restaurant/ bar was not open

guest received tickets for drinks at the bar and also a hot breakfast in the morning

the food room was very small, for such a large size hotel there was only a small bar eating area

the bar service is excellent too

breakfast buffet was really good the lounge and bar was also very nice very welcoming the gym was open 24/7 and they have a pool that is open on

can’t wait for the new bar and all the arrangements to come so that we can enjoy the bar at the hotel instead of traveling

that the bar was closed & you couldn’t get a meal in the restaurant , very disappointed

i enjoyed the food aswell and having the bar there was great too

bar closed early for a friday night so it was not possible to buy late night food unless you

the eatery & bar were nice

had mistakenly thought breakfast bar was included

for example, i wanted to go down to the bar after a shower, and i wanted to wear slippers, but i didn’t find any in the room

the lady who took our order at the bistro bar was very accommodating to my daughter; finding a kid-friendly menu option

the staff from the desk to the bar great and our room was very comfortable and clean

we did enjoy a snack at the bar one evening, and the bartender was a lovely guy

bar in the lobby restaurant on site

kevin at the bar was phenomenal

the room was super clean and spacious, staff was terrific and helped us with early check-in and late check out, and there's lots of restaurants, movies, etc within walking distance

the gym was ok, the rest didn't have anything special

the breakfast was excited and enjoy drinks at the bar as well

residence inn had a full bar and the restaurant applebees is next door but they also offer roomservice

breakfast amazing. betsy at breakfast bar is super helpful

the only thing i was not happy about, was the bar was not open

bar tender and bar were not stocked at all

location restaurant and on-site bar were excellent clean comfortable room staff was

also i had heard from other travelers when i was sitting at the bar that their food at restaurant was overpriced and not well prepared or tasty

enjoyed having a light dinner and drink at the bar with nice service and friendly staff

a comfortable hotel with nice rooms, excellent staff, good restaurant, and a lively lobby bar with skilled bartenders

nice little lounge/ bar area with nightly happy hour specials served by friendly bartender

which they had omelet bar on sat and sun! bathtub needs to be resurfaced!

food is available from the bar on site, but they close relatively early if you want to have dinner later

excellent accommodations! breakfast bar was delish! everyone was very friendly.

used bar of soap left in shower from previous guest

they only provided one bar for hands and body

the bar opens at 5. i wish it opened a bit earlier and had a happy hour. maybe 3 instead?

many restaurants within walking distance, a mall next door, a nice lobby for lounging , a full bar and convenient

the bar staff who gave me milk for my coffee in the room, thanks

fordable ) breakfast area

i'm only still typing until the bar below here gets to green

room was ready when we got there, nice bar area, nicely decorated for christmas

well appointed room nice bar area convenient location

was disappointed the bar and restaurant were closed

a little bit old hotel and have to be renewed. fitness centre a bit old as well.

room service staff didn t recognize that we are four in the room even we informed them several

the bar is great and loved the house special cucumber gin infused drink

visited the bar twice

beautiful property. front desk staff wonderful. bar in hotel lovely and fire pits amazing

cozy bar and restaurant in historic building

hotel was separate from the fantastic bar and eatery which is next door

breakfast and drinks at the bar were wildly

nice hotel with good facilities. bar in the hotel is good. staff very friendly and helpful.

the bar was over priced and the restaurant worse for the quality in either.

rooms, staff, and the crossings bar and lounge made for a delightful experience

room was spotless enjoyed bar area

the bar wasn't taking cash and the atm was broken

the bar is fun and has games which isn't totally a selling point

bar and restaurant are on the third floor attic space with no elevator and limited choices for

pool hours are from 9-5 on the weekends, and it have a bar and the restaurant

breakfast buffet was great, the property is a beautiful old mansion.

the customer service was great from sign in to the bar i greatly appreciated it

there's in house bar and restaurants

quiet! starbucks. room service. small bar and restaurant onsite.

bar tender was awesome - remembered me and my brother from 2 years ago

no bar no pool

the breakfast was nice and there were great options, they had a coffee bar open for almost 24 hours which i love, especially being a coffee person, which was a plus for

the cleanliness,the breakfast, the bar

reopening of the bar area

nice bar ok the evening and really enjoyed the layout of the room

clean the bar lady was super nice the front desk staff were incredible the housekeeping staff was awesome ten

the ours the bar was open (no coffee after 9:30?)

clean comfortable rooms, bar area, friendly staff

clean, comfortable, quiet. nice bar in lobby area.

the bar and lounge and breakfast. the staff was awesome.

that it was a big issue, i would have had a couple of drinks but the bar was out of grey goose and tito's vodka

the bar staff was amazing along with the food and drinks

website said they had a bar and restaurant but they did not have these

t get to die d much time there since it was just one night but the bar and restaurant looked nice and the grounds were pretty

lol i walk up to the bar and got one

don't believe the bar was open when i arrived or the restaurant and that was disappointing since i was expecting it

rooms clean. desk service excellent. the food at the bar hot,fresh and delicious.

staff was great and bar was awesome. breakfast was always good as well.

and breakfast but the lobby is great place to relax outside of your room very clean and quiet the bar is a full bar and very nice my overall stay here was 20 out of 10 will stay here everytime i

the night staff at the bar were very friendly and very accommodating

ease of check in and out. restaurant bar on premises. friendly staff.

no bar in the lobby!!!

limited dining and bar options in hotel, but that's to be expected at this price point.

kitchen and bar hours are limited due to covid but we really enjoyed it

prices of drinks in the bar was expensive for what was made the bartender at night was not nice or friendly he was not the

got the restaurant and bar is not open on the weekends. i need to fix that.

the full bar tv and breakfast buffets was amazing

is not in line with a 4 stars hotel, the man who serves in the bar is so rude, we ask for towels that they didn t give us and they never came

i wish the bar at the hotel would of opened earlier.

my family didn t seem to mind but it bothered me and i asked for room service to clean the room the next day while we were out

there is free onsite parking and close enough to nyc, they are right in fort lee which is right over the george

both beds had stains sheets, the clean bathroom had pubic hair on the new soap bar and on the toilet

went for a drink in the hotel bar and found the bar to be part of a restaurant which was amazing

parking and the restaurant bar was horrible

gerald who ran the breakfast bar was terrific. a very good man indeed.

no decent sitting in the room. no safety bar in the tub. bed creaks. no tea in the room.

safety bar needed on the shower wall, not just in the tub

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

loved the lobby and bar area, had lots of options

hotel includes a very nice bar and restaurant is a fantastic plus

the hotel's restaurant hosts a lively bar with djing on weekend evenings, which is a welcome addition

front desk staff amazing very friendly friday nite bar tender ok saturday nite bar tender

only thing the bar area should stay open until 12 am on the weekends giving guest who booked a room more time to

would definitely recommend a snack bar but there was a convenient store a block away so it wasn’t that bad

the hotel bar and food is excellent and there's also a really good sushi restaurant just 600m up the road

perfect bar scene at l'escale

and they have a nice bar outside

average, toilet paper is the cheapest available and roll fell off almost every time pulled, mini bar half empty and never refilled in three days, overcharged on final bill with a double charge on

breakfast, no coffee machine and mini bar in the room, room service menu

the bar closed at 10 pm on new years eve!!

man who worked the bar/ coffee water station made us feel uncomfortable

the kitchenette with the breakfast bar is very convenient!

i asked if i could purchase a glass of wine from the bar and was told i could only buy a bottle

that the restaurant and bar weren’t allowed to be open. not their fault.

restaurant and bar on site

the atmosphere looked incredible. i loved the bar restaurant set up, and the room was so nice.

bar in the lobby

minor, but there was also no silverware at our table and we had to seek out a waiter at the bar area to find some

the bar area was closed during the day on weekends

surprise: as many other reviews mention, you receive a $25 daily credit to use at the hotel s bar or restaurant

it was new and the bar area was very nice. i could see the city from my room.

it s fantastic to have such a great bar and gathering spot on site to invite friends to at the end of long days out in the city

decor is stunning, the food was addictively good, staff was great, bar vibes on point i mean, this spot made me not want to go home

the room and the bar had a harlem renaissance vibe to

also the snack bar in the lobby comes very in handy parking as well

to the bar to have a bourbon, price was fine

room was very clean up to date the shower was great the bar down stairs was nice the morning breakfast was amazing hot breakfast everything was fresh the

and the breakfast bar is above average, the staff member tried hard to keep things fresh and clean

my room and parking bar was a nice touch

they gave me a bottle of water and granola bar for my trouble

also, after wkg hard all day, bar didn’t have any decent food snacks other than

dirty bathroom with rusted shower bar no assistance with luggage

parking and ev charger

is clean, nice customer service and very helpful the water pool is interesting and clean with worm water the free breakfast is great the parking is very

bed so comfortable. glen bar excellent service and food

love the water bar downstairs the property is just beautiful

the room is spacious and comfortable the gym is well

not much. gym was filthy. no towels. two cocktail lounges. none open all weekend v

terrific gym, nice breakfast

bar was a nice touch to our morning wakeup routine

absence of a bar and seems under staffed

restaurant leaves a lot to be deserved; what bar does not have gin

stopped into the bar, the gentleman jumped up from eating to welcome us

no bar or food!!!!

love the bar and feel of community in harlem

staff, location, room, the breakfast bar all exceeded expectations.

the downstairs bar had good drinks and a nice vibe

no room service . the bar only had one bartender so she didn't get to us she stayed in one spot

mandated vaccine passports to enter bar area

they have a rooftop bar and you can order food as well

noise from the rooftop bar on 1 night was a pain.

clean quit the moon bar on the 8 fl and the one on the roof top i always stays there every time i go to

the 8 fl bar music was too loud in 6 and 7 fl area

the rooftop bar was closed but the oo lounge was great.

fun to have a bar and pool table to relax at and the food was good too

bar & restaurant on lower level which was very

i appreciated the quality of the furnishings and convenience of the bar and grill

liked that they had a bar and restaurant on site

the lobby, great bar and eating area

the larger tv in the bar area needs updating big time

staff was great as was the lobby bar and free breakfast also very convenient walking distance to roslyn village

nice hotel, staff, great little bar area with fireplace.

restaurant and bar closes at sharp 9pm , this time should be extended

lower level rooms view to a wall. bar closes way too early.

no restaurant or bar except coffee bar until 10

terrace bar as promised, no place to eat breakfast, even saturday a party goes on under highway bridge til

the elevator was super slow tho and the body wash in main bathroom was empty, we used the bar soap instead

restaurant and bar facility closed on a sunday

they should not advertise a bar because you could only get beer or wine