place was dirty the owner was not helpful at all actually this place act as a bar and a restaurant and all the smells from down stairs are in the rooms there are no air

location, room size, very good bathroom, excellent parking, very comfortable beds.

the view! and location was superb with parking.

off road parking

riverside hotel in the centre of town, excellent breakfast and friendly helpful staff with free parking

even at the streetside

staff very friendly and helpful, good bar at the hotel, evening meal and breakfast was great

bar playing loud music until 23:00

personnel is super nice and always willing to help, the restaurant/ bar is a really good option if you don't want to move from the hotel

ere the hotel bar is), the noise level is very managable and around 23h it's all quiet

owner was very accommodating and kept the bar open for us

it was over the bar so hard to tell if the smell of smoke was old or from the below

restaurant and bar closed during our stay. room temperature not changeable

my only criticism was that the water they sell in the bar was very expensive

check in, absent staff, restaurant and bar not open, tired decor in rooms

ok as away from main madness of lourdes but next to very noisy bar do hard to sleep ar night

air conditioning next to a very noisy bar so hard to sleep ar night

we slept with open windows but you get distured with the noise from the customers in bar resto downstairs

poor wifi

issue was the wifi and room heater, wifi did not not work

the selection for drinks menu at the bar is small. balconies are very small.

were all lovely, reception, bar and breakfast staff

stop bus to airport next to but i think in the room should be a small fridge as you say a frigo bar although it is not essential

lack of a frigo bar in the room.

also could do we tea facilities in the room, you can go to the bar and get pots of boiling water etc to make if you have your own teabags but have to carry up in

nice, friendly staff, bar open until late in the evening

s you would expect, dogs not allowed in any of the area)

perfect location on the riverside, 5 mins walk to shops and bars, 7-8 mins to busy pilgrimage site

dinner at the hotel was very tasty and restaurant and bar service was excellent

to massive free car parking facility -arrouza carpark - rooms spacious and nice restaurant and bar area downstairs

room does not have a mini bar so we asked

bar wasn t open & wouldn t open as lack of staff & there is no ac in the rooms - it was 38 &

breakfast

sometimes at night the bar area wasn't covered.

noise with the bar round the corner

late night drinkers have a habit of occasionally sticking around outside a bar next to the hotel and their laughing and talking sometimes kept me up at night

we also came in a big group and they allowed us to stay in the bar until it was time for us to get to the airport and was very accommodating

from nearly by bar - beside our hotel

also have a dining room and small bar area which i did not use, but seemed a nice enough place to eat or meet

the lift was out of order for tje first two fays. there was no bar after evening dinner

was not cleaned either i'm not sure it was cleaned before i even arrived cause i saw a soap bar which someone else had used there

very, very poor wifi

hard to find phone signal and wifi is not quite good.

the bar in the entrance foyer was also a nice addition, and the staff were helpful and friendly - even

no proper wifi

everything was excellent except the wifi is slow.

little dated but no complaints. wifi could do with a boost sometimes but perfectly adequate

wifi

nice quiet reception, helpful staff if you need anything. lovely bar area.

the bar facilities came back at night and no one at the bar to get a drink

the benefit of a good restaurant bar and cafe if desired

in hotel communal areas was non existent bar was woeful and no restaurant

hotel was advertised as having a bar and restaurant , the restaurant was closed

hotel only serves breakfast and the bar stock is somewhat limited but there are plenty of options nearby

are amazing ud83eudd29 also there is an option to taste a delicious local wines at the reception bar and make a purchase afterwards

safety deposit didn t work and the spa was average.

bar took 30 min to open the bottle of wine as wine opener was missplaced - assuming there is only

no kettle, fridge, drinking water in the room and hot water in the bar is not hot at all. sorry.

they have a restaurant, a bar and a terrace outside where you can have a drink or just relax

the bar furnished in a pretty cool way

would have liked a small bar fridge in our room as we were carrying medication that needed to be kept cold

or little french speaking staff

r and reception)

there is a bar on the street, i don t know if it s the hotel s, that plays music on and on and on and

the coffee at the buffet was not very good but he brought us coffee from the bar which was great

double bed bar available good large window

breakfast was good. the location was good and convenient.

great value, nice staff and decent breakfast for 5 euros

an inconvenience we encountered was the distance of the parking area, particularly challenging due to our late arrival

my room smelt of damp, it was not cleaned for two days, and the wifi did not work in the rooms.

shared private parking.

the parking spot close to the place of stay

spent a half hour finding the hotel before parking the car and walking to it

private parking

hotel bar and foyer was pleasant and manned 24hr

lovely staff. very clean. reception and bar first class

staff great location allowed us to have a late check out black out shutters for good nights sleep quiet street air conditioning which was

safe parking close to the hotel

the free parking is also a plus

excellent staff, kind, friendly, helpful, allowed us a late check out as well.

parking available, very helpful employees.

helpful staff and parking included.

the free parking was a brilliant added extra too

parking was tricky but staff did everything to help

parking was available but was up the hill and required a walk up and down each time you needed

comfortable room with good air conditioning (essential during the hot spell when i visited) and wifi (-) the wifi connection was really poor too (-) wifi only works in one specific area

best location in lourdes. car park at the hotel is limited. clean rooms and nice breakfast

the buffet breakfast had many options including cereals, breads, rolls, fruits, eggs, meats and cheeses

friendly helpful staff comfortable bed room service available

breakfast, view from room balcony, comfortable bed, room service.

breakfast, view from room balcony, comfortable bed, room service.

were very helpful offering advice on everything from best place to park to helping set up wifi

wifi is not working also very very slow hot water.

cannot connect with the wifi

good wifi

to the sanctuary, many restaurants and bars open until late night, the hotel amenities and wifi connection with excellent speed, super friendly staff, our triple room was spacious

central, private parking (rare for lourdes), friendly reception and bar staff, wide range of breakfast food, swimming pool (+)location was perfect, and i loved the cleanliness of the hotel, and the bar and restaurant were amazing (+) loved the chandeliers, decor, bar and the gym is well equipped (+) the lady in reception was so lovely and the two men in the bar were friendly, make amazing cocktails and have exceptional customer service, they made our stay (-) i finally went over to the bar and asked one of the men to tell our waiter we would like our check (+) white walls showcase the high ceilings and fantastic features such as the large chandelier and bar in the reception (-)restaurant closed on sunday evening and bar not always open (+)and bar appear 5 star but the rooms are ikea style furnished and you will be disappointed if you are

great day spa facilities

i would say the gym & spa facilities are ultra basic

gym equipment could be improved. there are no freeweights, bands etc

no room service

we made the most of the outdoor bar in the wonderful courtyard where it was

bar is only open in high season but restaurant serves alcohol and wine is very cheap

there was a bar but it wasn't open to have a drink

good breakfast and value dinner options. close to sanctuary.

relaxing stay, very comfortable beds, really delicious italian food, nice buffet breakfast and very pleasant staff and

there was no mini bar in the room.

food and drink sevice at the downstairs bar wast great

bar was badly stocked. bar person has no people skills. i'd sack him in an instant.

it s not a dislike, but there isn t a full bar that i saw.

not inviting if seated near the bar waiting area

all the staff from reception to restaurant to bar was very nice and friendly...

good location. very friendly staff nice resturant and bar area

beautiful hotel in a great location, i was especially impressed with the bar and restaurant downstairs

things: - no kettle in the room but the hotel provides hot water upon request and there is also a bar opposite reception

the wifi does not work.

hear noise from next door/corridor intermittently) i really enjoyed the ambience of the hotel - bar area downstairs & being with other pilgrims in the group

location, very close to the restaurants, bars, shops and attractions

no bar food either

a well managed hotel with excellent bar service

room service staff is very prompt

location was excellent and the staff at the reception , the bar and the restaurant were very friendly and helpful

the bar providing for free water at the lobby is very refreshing

location, cleanliness, efficient staff, lovely bar area, good value for money

location was perfect, plenty of space in the bar / foyer for wheelchairs breakfast was standard & dinner was reasonable price & good

the hotel's dining room and bar were great

balcony off the bar is on the river and has a fabulous view of the fort especially lit up at night

we can hear the late night singing and laughters from the bar below.

housekeeping staff, staff in the bar, reception , dining room, and shop,

and no mini bar in my small room

bar soap, shampoo, conditioner not provided

on a very minor point, toilets on the same floor as the bar would have good

bar was nice and service real good

location beautiful lounge and bar area very helpful staff great breakfast facilities added bonus of 2 roof

the food in the restaurant was delicious and the cozy atmosphere of the bar was just what we needed after a day of driving and sightseeing

and they upgraded us to a suite which was very comfortable and new- we didn t even ask the bar area is lovely

the room was cramped and musty. there was no bar service which made the lounge un welcoming

bar service poor

lobby area with the bar is unwelcoming, and very dark, didn't feel like i could sit for a drink and ended up just going

important that they write the city sleeps early as all restaurants bar in the location closes early

an advertised bar with no beer, no parking

comfy beds and nice bar area downstairs

nuxe products, location, breakfast, personnel

hotel also offers a spa facility and a bar lounge

super convenient and has a great restaurant and bar at the lobby and the reception staff was also excellent especially camilo who gave us a

very well breakfast well excellent : esperance ,the service in the bar , friendly and busy and polite and very

nessa), bar waiters, room attendants provided us with excellent service

could have explained politely)i got them from the bar where the lady happily helped

and welcoming gestures of the staff from reception

very noisy at night on account of the bar adjacent to the hotel

the bar and restaurant are exceptional

the bar area is disappointingly small

the bar area and restaurant is beautifully decorated our room,

this year as it was so poor last year but to be honest i did not even look at the breakfast bar but it was very busy & full of people as i left at 7

bar area small and not adequately staffed

the grandad met us at the airport and, despite the language barrier, his warm welcome was beautiful

antoine on the other hand was very good indicating activities for kids and of general interest

antoine on the other hand was very good indicating activities for kids and of general interest

thanks hassan! closest to train station.. restaurants bar etc . will be back!

no bar or restaurant. not enough staff to cope with breakfast and reception.

wifi is not very fast, difficult to connect

the wifi is extremely poor. we were oft out of internet.

i found no bed bugs and the wifi was working very well during my stay

enjoyed getting together with friends in the bar in the evening

basic but clean, with a bar and secure garage for the motorcycle

great welcome. nice little bar with large flat screen tv.

bar in the main lobby

nice bar excellent service comfortable room staff very helpful

grab bar in shower,in my opinion its a must knowing that people of certain age will need one ,it only

10, he couldn t do enough for us,he always had a smile on his face,it was also great to have a bar in the hotel for a night cap

were very helpful and our small dog was allowed to sit with us in the bar area while we ate our evening meal

shower wall has a strong grab bar to prevent falls 3

good breakfast

breakfast yum. location great for station and shrine

location and breakfast

convenient bar in the ground floor

i was advised to ask for hot water for my tea at the bar, but the communication with bar staff who had no smiles at all gave me a feeling that i were

perfect location with a bar and very helpful staff

reception and bar staff

very nice, friendly and accommodating, minor language barriers were overcome successfully

a little bar fridge would be most welcome

there is an informal bar that opened for us, and the station is very close by

can t think of anything but perhaps the bar might have been a bit larger.

wifi was not strong in our room

the wifi wasn t great

safe free parking on own premises