bar and activities are a great plus

indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn’t

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms had enough plates and microwave and

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far away from it

the hotel has an indoor pool

good ac, large gym, comfortable bed

included an excellent full breakfast, a gymnasium

only thing we did not like a bit was how poor the breakfast was

breakfast

location, free parking

they have a climatized pool

great room, comfortable bed, very nice gym and pool.

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

the view, cleanest and great service at pool and front desk

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

not enough parking on weekend

pool wasn't clean

- hot water for shower: be patient, sometimes takes 3 minutes - parking

cold swimming pool

- there is a pool, but the water water very cold

pool water temp - in the bathroom, nothing to but your stuff

the bar with the blue velvet comfy chairs

bar area is quite nice, and the barman was very friendly

despite breakfast for volley event was ready, they did not offer to other clients despite egg bar people was available, management staff at breakfast place was not friendly

hacienda-style hotel with a stunning covered pool

the parking lot is on the back of the hotel and no one helps you with your baggage

the staff is friendly and the hotel has its own parking space.

location parking

staff was friendly dinner area was good to work indoor parking was good

- breakfast is pretty good - big, comfortable bed - overall the room was spacious and neat - the bar is good though they didn't have a drink list

wifi cut out frequently.

the gym was not functional at all and should not be advertised as an amenity.

they also had a decent selection of food and alcoholic drinks for room service for lunch or dinner, we did not try

comfortable bed, great wi-fi, sensational shower, quiet even though it was on a main road, warm pool, lovely breakfast, easy walk to see the fort & park, the tunnels & into the old city

hugo on the bar took excellent care of us

the pool was not clean. the tiles joints were dirty.

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

and the swimming pool outside, they make warm which it very nice

facility was excellent, friendly staff and fitness studio

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

name (definitely started with an r) but on our last night we enjoyed a couple of drinks at the bar (also gorgeous

staff were fabulous, views from bar spectacular.

the pool is on the roof and the roof deck has a gorgeous sitting area, bar and view of downtown and the church domes

main bar in hotel closed for the 3 days we stayed.

the service is terrific and the american breakfast is nice and neat

and upgraded our breakfast to a cooked one

beautiful building, clean, good service, breakfast very good

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

left at 6 am so we never had breakfast ,but we have stayed here a number of times as it is a great location to visit family, the

were not clear about breakfast for kids under 2 years old

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise ordinance in mexico

there were no people at the hotel---very depressing---at least the young lady who tended the bar was charming and efficient

a bar that appeared closed, no music and no people

the items in the mini bar seemed to be really old already

breakfast was poor - noise from bar in front on saturday night - it was cold at night in the

good dining, no bar or comfy area for a pre-dinner drink

bathroom very slippery. no safety bar to grab and prevent a fall.

the room had no windows outside, only intothe inner corridor. no gym, no pool.

affiliated restaurant and spa are very convenient

gym and spa were under renovation, so i couldn't use them

there is a lively local bar, an unusual coffee shop/restaurant, a circle k convenience store, and a bakery steps away

cool hipster bar down the road and really close to the artesan

gym and bar too small

there’s a really nice roof deck but no bar or restaurant up there

room, great location, rooftop bar for a simple breakfast

there is a really good breakfast service and they have a good entertainer at the terrace bar on fridays

resturaunt food and service was excellent; and the quaint bar upstairs a bonus

everything. the staff, the rooms, and the incredible breakfast.

was excellent, breakfast which was made to order was outstanding

spa tub in the junior suite was great, but power of jets rather low

nice touch of having complimentary iced fruit-infused water and popcorn for kids

great location, comfortable courtyard with pool

the kids loved the pool and the overall feel of the hotel.

pool was filthy, they had just redone the finish on the tile work filling the pool with debris

about beforehand (also reflected in the price) so the usual facilities weren't available (gym, pool), so i can't comment on those facilities

bad wifi, much noise since you hear almost everything from the corridor

laundry service available at a reasonable price

wifi was terrible, bed was not suited for two adults

wifi was way too slow

bathroom was not clean and the wifi was really bad

welcome cocktail was a nice touch as is the free coffee and tea bar on the

loved the coffee and tea bar with nespresso machine, which meant you could get good quality coffee at any time

not enough choice for breakfast.

we did have breakfast there and it was very good

great location, breakfast and the front desk staff, they were very friendly and helpful