poor breakfast service

the buffet breakfast was good

the wifi poor, the breakfast included very bad,

breakfast was poor, plate of fruit and 1 small piece of sweet bread each - we left hungry

breakfast was great. the location was perfect. facilities were very clean

location for my stay, helpful and friendly staff, very clean, smart tv you can cast to, hotel gym

late entry to my room and no complimentary breakfast

breakfast was good

breakfast not so good

breakfast wonderful, staff is pretty nice, building beautiful, rooms beautiful as well, clean, air

pools , bar , restaurant

use the spa because i am a therapist with 45 years experience, and their treatments with young kids who have barely studied are higher priced than mine

gave us an late check out so we could enjoy one more dip in the very nice hot springs

i did the reservation for two adults and two kids including breakfast

they gave us an late check out so we could enjoy one more dip in the very nice hot springs pool

really enjoyed the bar in the lobby

location is very good and fitness centre is amazing but a/c was not working.

clean, quiet, comfortable and fulfilled all my expectations very nice staff nice gym and

cleanliness of swimming pool.

pool a little cleaner and

clean, quiet, comfortable and fulfilled all my expectations very nice staff nice gym and pool

really like all the design concept, the bed was soo comfortable and the summing pool water was good

the gym was not well ventilated.

gym needs more equipment. ice machine needs to be in a floor available for everyone.

the clenest of the hotel-room- gym, the staff attention and amability

really good, but no towels on the site, we have to ask for the towels to the staff, and the big parking

clean room, good bar and restaurant services.

the terrace with bar & swimming pool is a real highlight

really nice was the gym which is on the upper floor with a view over the entire city

gym was closed and the rate i was charged was different from what it was shown on booking

there was parking included in the accommodations we paid for along with breakfast

breakfast was good. the bar service was ok. the staff was pleasant.

staff is really kind and helpful and every year i see the same people at the restaurant and the bar and they are really, really kind

such of restaurat hours, parking needs, room service, a little bit of social and friendly kind

couldn't use the swimming pool but looked very nice

like the location cleanliness, very comfortable beds room service was always so friendly when delivering our food

i don t think anyone has ever asked for room service there

also pretty decent buffet for adults and kids eat for free

room service was good and well served

also pretty decent buffet for adults and kids eat for free

the pool was amazing and clean

location, value for money; underground parking; comfortable beds and spacious room

location, facilities, check in/out and free parking.

when you go from parking to the lobby take care when you step at the staircase

no elevator from parking lot to lobby

of the poliforum, facilities in top conditions, helpful and service-oriented personnel, free parking for guests and very good breakfast

was perfect except the bar and well drinks “soda” weren’t stocked yet do to a busy weekend

loud music videos a constantly playing in the bar area.

i would have given a 10 but the bar and well drinks weren’t stocked because of busy weekend.

i waited hours to order an espresso from the bar to try and get my coffee fix and still there was no real caffeine

bar seemed fine

gentleman in the breakfast bar were very very nice and helpful

that i got charged twice for my sons breakfast and both reception and cashier at the breakfast bar weren't able to resolved the problem because they didn't wan to be short with their money and

it would be nice to also have a small bar in lobby area

the band in the bar was pretty loud!!!

place especially if you love football leon team next door and a casino next to it nice buffet and swimming

location, great food, great bar at the hotel

did not try the pool but it looked cool

clean and modern. the pool was great also.

location, price of room, breakfast and easy access to staff.

breakfast was impressive, well done, items made to order delivered as if the staff member cared.

the breakfast is so good and the staff is great and super friendly

and breakfast was delicious both morning, along with free coffee

nice clean rooms and wonderful customer service and full breakfast that is included in the price

awesome cotton sheets, great patio on the rood, very close to either centro or zona piel, the wifi is awesome, very nicedesk to work on, or to use as luggage area if you don t need to use a

a very thorough and filling breakfast was available in the morning

when we arrived we were looking forward to using the pool, but when we saw it it was very dirty and it didn’t look like the water was being circulated

was able to get a nice little workout in the gym

dirty pool

friendly staff and huge rooms with friendly valet parkers. swimming pool and gym available.

friendly staff and huge rooms with friendly valet parkers. swimming pool and gym available.

beautiful building, grounds, pool & restaurant

beautiful bar in the terrace with delicious food options

the food in the bar was dreadful.

bar is great and bar staff too, food was

they have a very nice bar with terrace and beautiful gardens

was expecting some kind of entertaining show at the bar on friday/saturday night

is in very good condition, the staff was extra friendly and courteous and the fact that is also a water park is genius

rate included use of water park facilities/shows. right off the highway. easy access.

the hotel, restaurant and bar looks verry luxurys

for the price and location, and great staff at the bar i can't complain

within all shops and eateries. great location in downtown. we appreciated the free parking.

rooms are large, clean and comfortable with great wifi

not enough outlets and weak wifi

breakfast not ready at time of departure. it was offered on our return. staff very helpful.

average breakfast - but i am british

hotel was very clean, friendly staff and great breakfast that was included.

breakfast is very good and good variety of foods. personnel is attentive.

restaurant and bar exlecent

great bar and restaurants

is is an ecxellent place to stay but you will need a car to move around. big parking lot

room was very clean, spacious and the breakfast has not only local food but also international

gym

location, breakfast and gym

at my check out i was told i could get a free breakfast for my next visit which i do not plan on booking for a next stay

restaurant , room service and pool on the

breakfast wasn't included

was great, close to stores and everything, food was decent, rooftop and gym nice if your using it

the best stay in leon for years, awesome staff , great location, great food, always clean and the bar has the best screen around for

the bar and the restaurant was pretty good too

the only hotel in the world that i know that offers so excellent breakfast during 6 hrs (6-12)

breakfast was very good, room was large, very clean, very nice beds, large tv

beautiful modern hotel with large rooms and all amenities. excellent breakfast buffette!

swimming pool is tiny w/o any places to sit. all very cramped.

the concert ended at 1:50am and kids entered the pool just before 8 am

there is a wonderful spa on site, which you must pay extra for, but we have used it many times before and is well worth

pool seemed a bit dirty

spa is super but jacuzzi didn t work properly