the onsen/warm pool is absolutely lovely

it is bright, cool, and the restaurant, bar and pool are lovely

the bar tender ir very amicable creative

that most staff members were being trained - that explained some iffy service concerning the bar and housekeeping

hotel, lovely staff, good restaurant, they have extra activities, rooftop bar area and pool, great rooms with excellent amenities e

we also enjoyed cooling off in the pool

was nice to have a swimming pool, and it was super close to the bus station

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

the pool looked good but we didn't have time to try it out

the bed is not comfortable and the swimming pool is dirty so you can not swim in it

the staff is very friendly and the hotel is clean. the hotel has a pool and you can relax.

no english language or cable tv, no separate bar or restaurant

lovely pool, small bar and evening snack items, safe, nice breakfast

the area wasn’t very nice. no restaurant as such. no bar at all ,only a vending machine.

east side location. more walking! breakfast lacked in quality. limited bar service after 9pm.

coukd of been better, there was no fresh veggies or fruit and a coffee machine and a bar fridge would of been nice

great design, soothing space, super pool area

in the structure there s a bar restaurant with a local offer both for price and food

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

the wifi connectivity was spotty, so it was hard to keep in touch with family and friends

the wifi signal is

wifi was a little slow.

good wifi, nice pool, big rooms, good shower and good location.

clean, quiet ,attractive pool/lobby

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get out of it

liked that a pool was available especially for the children.

located, the atmosphere around the pool area was phenomenal for a couple in love

the patio bar and restaurant area is beautiful with lovely views over the high hedges

ors are old and not

the rooms all face the central courtyard which is a bar and music was playing loudly until almost midnight and kept us awake

hotel is nice, have a beautifull lobby, rooms are confortable and bar is good for a meeting.

the breakfast menu is varied enough to satisfy many

grab bar in the shower would be a nice addition to the room

enjoyed the live music outside sat night in the bar next-door and the biciruta on sun morning

there is very little to dislike but a small bar for guests would be a good addition.

bar not available in the evening

great location, charming hotel, lovely bar / restaurant area and kind staff

visits passing through, so there wasn't a great deal of atmosphere - we were the only ones in the bar whenever we called in for a cocktail

snack bar by the pool doesn t have the best options, except for the guacamole that was delicious

there was no bar to have an evening drink.

there is a bar but no restaurant, however there are many excellent restaurants nearby

during breakfast and bar was outstanding excellent

location near the center and the possibility of free parking

nice hotel, clean, great pool

werent told about

there was no wifi in our room

they have a very cheap laundry service (1 dollar) and you will get your clothes the same day (+) i loved the laundry option which served me well at the time (+)cleaned and central but not noisy. laundry facility very quick. (+)good climate in hotel + quiet but close to city center + good service (room service, laundry, parking) + english speaking + good breakfast selection (with room service) - a lot of (+)really friendly and helpful staff, cheap laundry service, good value for money (+) we also left laundry to be done whilst we were away and it was there waiting for us when we got back (+)the position was close to the city center. great the laundry service. (+)beds had problems getting hot water to work, but once it did, it really worked well 2 kilos of laundry washed for $60 (+)from the ado terminal, friendly staff, beds were ok, room size was good,, lots of tv channels, laundry service good and available within 24hours (-)laundry service used bleach on a few of our clothes, which ruined them.

service in the bar/bistro

the restaurant in the hotel serves excellent food in the courtyard, the bar and a patio area right outside the main entrance

you going through the day, until you get back to have there 2 for 1 cocktail offer in the jaguar bar after a long hot day on the tourist trail

needed was done in a moment, room was nice and really clean, pool after hot day was refreshing, bar and restaurant perfect

recently refurbished in historic style by the grandson of the original owners, who sets a high bar for welcoming guests to this place of comfort

the reception staff, bar staff and valet all went above and beyond, and the welcome cocktail was very… welcome

has a bar and good drinks

internet was a bit patchy and the bar and restaurant shut at 9pm (though this could be a covid related thing)

did wish the bar had longer hours, as we would have stopped for a drink before heading out for supper

hotel's bar offers excellent breakfast and margaritas

a bit loud at night as people party at the pool and bar into the late hours

lovely pool and bar area

the choice of drinks at the bar was a bit limited

room was clean, spacious, and very comfortable, the pool was simply lovely, the bar and bar maid was

pecially during the happy

there is a small bar and you can get cold beer, wine or a margarita

lovely breakfast and the bar at reception was great for a few drinks in the evening.

the bar has no beers or wine

staff, great recommendations for things to do and events happening in merida and a lovely bar area downstairs for a drink in the evening

hotel itself is really great, bar well equipped and the staff super friendly and knowledgeable

great staff and beautiful open sky tables inside with bar and restaurant

the hotel really is an oasis from the busy hustle of merida, the bar and great restaurant offer great cocktails and breakfast was fab

could have a few more breakfast options for those that don't like eggs

the chef even surprised us with a new dish on our last breakfast

poor advertising availability of parking meant that hotel was initially not considered

there is an independent restaurant/ bar attached which is quite good

service from bar staff, where you get breakfast, is really slow. waiting takes forever.

it has a bar and restaurant attached with lovely staff and good food

location, spanish colonial style, friendly staff, pool, attached restaurant, bar fridge in room, quiet, very

the restaurant bar was also great and very attentive and friendly staff and tasty good value food and drinks

sential in merida), a broad range of options for breakfast, an in-house bar for the guests, excellent environmental controls - this is the best buy in merida

very good breakfast and bar with a large selection and reasonable

parking available

excellent cocktail bar and charming staff

the restaurant bar was in the courtyard and has a retractable roof

not particularly well maintained (shower handle fell off, hot water availability variable, towel bar fell off the wall)

sitting area/kitchenette was really goofy with useless furniture like a cabinet and bar counter that took up space instead of a table and chairs that could be useful

great jazz bar serving food called bird across the road and it’s a nice short stroll to the

the bar inside the is good, but very expensive

the bar staff were excellent and should be promoted to improve hotel customer service

even tended bar for my wife and i

clean and modern with a neat entrance and bar downstairs

went only last month in the middle of the covid pandemic so the bar was closed thus no “ambiance”

also, it would be great to have some healthy and balanced vegan options for breakfast (this is in general for merida but the hotel could stand out if it offered tofu, and cow

would be great if the bar/restaurant area near the pool is finished

wonderful pool area with the new el nido pool bar (2pm to 7pm)

did not have a restaurant on property. they did have a bar by the pool which opened at 200 pm.

and filling breakfast, daily housekeeping, clean facilities, the self-service tea and coffee bar in the hallway, spacious room, comfortable bed, excellent location in the city center close to

staff was so hospitable, i loved the pool and bar area, and the breakfast was amazing

the pool is warm and very clean and they have a small pool bar which we didnt get to experience (because we came during the lowest tourist season)

mini bar prices not crazy if you don't fancy the trip to the shops

it was because there weren’t many guests at the time, but the bar closed a little too early, as we tried to have a night cap and were unable

we felt like they were unprepared for us in bar and restaurant

- we went to the bar on our first night but the bartender told us that ingredients were not available when we asked

the architecture and design, pool, shower, rooms all great

the breakfast was poor and served in a rather dull bar area attached to the hotel.

room felt a bit stuffy and you could hear music from a downstairs bar until quite late at night

cluded) needs improvement noisy bar wall to wall with the hotel until late hours of the night

intermittent or weak wifi

the wifi connection could have been better, there was a shortcoming at least for half a day

great restaurant & bar

olside bar not open)

rear of the building has weaker wifi and some bar music reaches from calle 62

great location. clean room. nice pool area with great bar service.

very well located in the old town, with some great bars and restaurants nearby

saturday night, there was music from a nearby bar until late

nice bar in the hotel and generally a pleasing place to wander around

restored hacienda with those cool arched walkways and a bar open to the gardens and pool

great location, close to lots of restaurants and bars

caught in hurricane milton but the hotel staff made arrangements to assure all guests and the bar making sure we had drinks in hand so we still had an amazing time

the only thing i would mention is the loud music from the bar next door, which kept on playing music well after midnight

turday), they played extremely loud, fast

breakfast and bar was a little limited

is a hostel/ bar right next door, and on one of our three days

check out bacchas wine bar next door

the location is great, rooms are very comfortable, restaurant and bar are convenient

clean, active kitchen and bar considering it’s a boutique hotel, friendly welcome with delicious drink, spacious room with

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting in the beautiful patio

a complimentary drink and canapé early every evening brings everyone together in the bar

the pool was great, the margaritas were delicious, the breakfasts were very good

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

which was very good

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

also, i loved that the self-serve coffee and beverage bar is available 24x7 (breakfast starts at 8, but i am always ready for coffee before that

great area, friendly staff, excellent breakfast, quiet, comfortable

the breakfast was delicious -- fresh fruit every day and a wonderful hot breakfast option

breakfast was good and the ladies very helpful trying to problem solve for a special diet (wheat

friendly and helpful staff and delicious, satisfying breakfast

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

the place is stunning, the pool, rooms, staff, breakfast, location were all perfect and well exceeded our expectations

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

my room had both an indoor & outdoor shower, the pool was beautiful and with only 7 rooms it was always quiet and accessible

there was loud music coming from a bar next door

they advertised a bar but it was closed for renovations

i liked the bar staff.

american breakfast was the worst! location is great.

parking lot is too small, not enough for all guests or rooms

bar none

small little details like the complimentary tequila bar by the pool, the amazing breakfasts

-we would have liked a fridge in the room to keep our water cool even though we could go to the bar and collect a cold bottle, it soon warmed up

and yes: the complimentary tequila/mescal bar is a real thing

there were brilliant personal touches, such as the arrival drinks, the tequila/mezcal bar and homemade food, and neil and sara made every effort to give us great local tips

breakfast is decent.