hardware around hand bar in shower was falling off

hate how the bar and restaurant don t fell to be part of the hotel

the bar of soap was poor quality, fell apart into pieces while showering

shame no bar attached.

overpriced. bar soap was ridiculously small and quickly broke apart. tv didn't always work.

reastaurent and the bar is close by

you get 15% off at the bar that’s attached to the hotel

the attached bar has excellent food, service, live music , big screen tvs and even monday karaoke

we didn't mind the slight music from the bar downstairs, but we were the furthest room so i could understand why others might complain about

myself out of room after reception hours but helpful bar staff were able to assist me in getting back into room

the lounge area and bar were great to hang out - they have happy hour

convenient location, free parking, good bar food and drinks, comfortable room

beautiful property with on site bar and restaurant

everything from the warm welcome to the crackling wood fire, to the friendly bar staff at the amazing restaurant, to even the aesthetic and room decor

nice staff, restaurant and bar was a very nice convenience and i used the hot tub extensively

we asked for wine glasses from the bar ,and they were more than happy to oblige

was amazing, the bar has lots of options, great decor and atmosphere

there is a great restaurant and bar with a fantastic barman and the food was lovely and very plentiful

the bar staff was very friendly, attentive and accommodating

cutest british inspired hotel room which had a soaking tub. restaurant was ok, typical bar food.

i would get a suite with full kitchen and bar b que on the deck next time.

bathroom lock was pushed in, bar stool broke as soon as a child sat on it, dishwasher was broken

the kitchen and bar table

that the bar was closed for the season

lobby bar is not open until 5pm

the hotel has a nice restaurant, where we had very good breakfast and dinner, as well as a cool bar with good food and drinks

we also really enjoyed the sport bar with the oyster night special

price was a little high, and bar closed at 2100hrs

the sterling bar & restaurant is also one of the highlights of the hotel

) but we didn t feel we missed out as we could sit out at the pool, terrace bar or on our balcony

good location. restaurant and bar onsite. clean rooms, friendly staff.

friendly staff ,great bar and restaurant ,close to everything . very clean and comfortable

surprisingly good bar food and one of the best breakfasts i've had in a long time

perhaps we could have been invited to sit in the bar or in the lovely terrace area

the bar closed at 9pm and the service was very slow.

drinks in the bar were excellent. very quiet in the villas with only 12 rooms.

yummy homemade cookies, a communal microwave, and small coffee bar to purchase your espresso in the morning

wish the front room was utilized for grab and go meals and a bar in the evening just to top off an already amazing place, but that’s only if i had to write

wish the kitchen or bar was open

very quiet, coffee bar in the morning, very clean, comfortable beds.

a lovely gift of champagne, chocolate covered strawberries, a small chocolate cake for two and a bar of chocolate shaped like the rocky mountains

while admiring the stunning view from the room the restaurants were all enjoyable and the bar staff thankfully had the latest sports game on

one guy at the larkspur bar in particular was awesome

ink he was new - tall, dark hair, english accent)

the bar on the main floor has an incredible view, and the craftsmanship of the woodwork is outstanding

the afternoon tea service at rundle bar was lovely, and we had an amazing dinner experience on the patio at the waldhaus restaurant -

in the rundle bar were not friendly

concierge was incredibly helpful and the bar and patio were the nicest we have ever eperienced

also, i would carve space in the rundle bar at night where there the music is not so raging

the bars, restaurants and offerings are quite special

restaurant and bar excellent for a relaxed meal or drink

the lodge bar and dining was exceptional - staff were friendly and food was 10/10

there was no bar fridge in our room.

the reception and bar was only a short walk to the room which was easy to find and well directed

burning fireplace in the room with unlimited wood, hot tub, bar signature cocktails, proximity to

has a bar and restaurant in the lobby building

we were happily surprised with the microwave, kettle, bar fridge, sink, glasses, cups, utensils that were in the room

staff excellent excellent bar for drinks

no onsite bar or resteraunt

*should have a bar mounted on the wall to assist climbing in and out of the shower/tub enclosure *lights above the

reservation staff and bar staff were unreal

the coffee bar in the room was great - sink, fridge, microwave, electric kettle and french press

love the room and the japanese sushi bar on site

happy hour, breakfast, bar were all great!

look hotel, very clean, spacious room, liked the coffee bar downstairs, the front desk employees were very pleasant and helpful

the english man working at the bar was not friendly and we ended up going elsewhere for drinks

breakfast was ok. fire in the bar was nice

the restaurant and bar was not open either

very geared toward the traveller who appreciates a nice lobby bar and social setting

funky and cool place, great bar and ‘food truck’ small touches like extra towels at the end of the corridor

the bar of soap

lounge area and bar really nice also

having a snack bar open late in the day was wonderful too

the s’mores bar is an excellent touch

we were also happy to find a little coffee shop and bar on the premises, it was nice to sip a hot chocolate around the fire on a crisp winter day

location not too far from all that banff has to offer - onsite bar and keg restaurant a bonus

friendly staff at check in, cleaners and bar staff at the keg steakhouse

the rooms and bed are great and the onsite bar / restaurant is good if you don t want to head out

the bar service was so slow we left otherwise we have no complaints it was amazing

checking in was easy and we were allowed to check in early, the restaurant and bar staff were

breakfast. minimal options. and the bar was often closed between 5-7 which was disappointing.

there is an on site restaurant and bar

waited a long while at the empty bar to be served, and then others guests arrived and were served before us

the restaurant was below standards, not good vibes. messy bar and lots of cluttter.

downside is the lack of bar and dining

centrally located, nice bar and restaurant, clean and comfortable rooms, friendly staff.

lovely hotel staff very friendly in the reception and the bar area very helpful

exceptional service and definitely set the bar for accomodations

the parking was convenient and the hotel having a restaurant and bar made it easy to eat when arriving late or leaving early

excellent sized rooms. great bar serving good food.

that the bar was closed at 9pm as we had just arrived off the rocky mountaineer train and would have

told we couldnt have our drinks in the bar as a group was due in within an hour

the bar was nice and the staff were friendly and helpful stanley was great in the bar.

bar and restaurant food exceptionally good

room was every nice staff was nice as well the bar staff every good at their job no only problem was my room wasn t ready

loved the upstairs bar with amazing views of the mountains, happy hour and two heated spas

stay in banff walked everywhere, bar and restaurant were great room clean renovated and reasonable

be sure to head up to the roof to check out the spa and bar

thought the cascade lounge would be more of an actual bar but that’s ok, a rooftop bar would be cool though

rooftop bar pretty basic. room and location awesome. appreciated the free parking also!

the location, rooftop hot pools and sauna are phenomenal and the bar staff were the best

hotel is beautiful, the staff are amazing, the restaurant and bar were awesome

the bar is a great convivial spot, and although we ate in the restaurant one night the best places to

the restaurant on site great breakfast, good coffee and nice bar set up with lots of tv&#

the bar and a restaurant on ground floor looked nice although we didn't have a chance to visit

location perfect and the omelette bar in the morning made to order was ideal

superb location, good breakfast, nice choice, friendly bar staff

restaurant bar on site- lots of other options on banff

bar staff and front desk staff were excellent

location was brilliant and the lobby bar is very cozy for a beer or two after skiing

also ricky's bar and grill was

restaurant and bar amazing choices especially because one of my friends is vegan

the restaurant, bar and coffee shop are all good value and served excellent food

no bar after 9 pm

i love the light bar behind the beds, gave the room lots of light

minimal kitchen facilities in room

employees at desk by ski storage room & at the bar in the lounge were very friendly & serviceful

no lunch there , bar close at 10

were 2 sinks and a bath tub/shower but only 1 bar of soap in the bathroom

went to the bar to have a drink to unwind from a long day of driving

had to request second bar of soap and more toilet paper.

bar fridge was not working well

staff were all so friendly and welcoming. the brand of bar soap provided.

one bar of soap

one bar handrail height separated room sections

the bar and restaurant closed pretty early

my favorite is the bar and restaurant, the views from there are unbeatable

received complimentary non-alcoholic drinks and spectacular mountain views at the bar for the inconvenience

loved the bartender and the wonderful fireplace in the bar and the front desk staff

they need an ice machine. you can get it from the bar but it’s not 24 hours.

the restaurant was exquisite dinner was excellent and breakfast bar included well stocked with a good variety

small primitive cabin, no fridge, no wifi ,no kettle,over used towels which were not changed, no house keeping and above all very costly

all in all, a lovely experience especially if you can take a break from wifi which we welcomed

no wifi

no wifi which we actually quite like but there was no mini fridge or kettle which would have been