is pet friendly

they were nothing fancy but the kids liked to use them

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

they were nothing fancy but the kids liked to use them

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

the spa was closed which was a primary reason for choosing the hotel

the bed and the breakfast were excellent. the swimming pool too.

that require a few more washes before they are given to clients as they do not dry you had to use pool towels

toilet and shower are sub-optimal and less convenient. the spa was not operating.

also, room service is only available during their restaurant hours

great pool area, a good restaurant, and comfortable rooms. wifi and free parking.

desk had horrible attitude and room service took so long even though in room it s says in less than 30 min

the wait staff at breakfast could not have been more pleasant

i would have liked to include breakfast

they have a huge pool with a slide. the breakfast and dinner was good.

pool

machine wasn't very clean, we liked the beds and pillows, the location, parking spot, the buffet breakfast was

clean, comfortable and good breakfast

friendly staff. great breakfast..comfy bed

pool and the gym

strong wifi

the room include the parking and in 10 min walking you are in the city center

1. strong sewer smell when lounging at pool. 2. inconsistent restaurant schedule.

the pool was nice and clean but doesn't have the view of the valley

there's free parking

air conditioning was not working. location and room service not good.

pool is heated, lots of public space, parking is valet on street

quiet and beautifull hotel. very nice and relaxing spa area and pool

bar and restaurant prices were exorbitant

is a wonderful spa and sauna and outdoor pool

we ordered room service once and the food arrived without any cutlery

just not tv on the room, and wifi not to great in times

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

parking situation is difficult sometimes

only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and

the wifi was the best amongst all the hotels i have been to in mexico

free and easy parking, nice hotel, good stuff and nice decoration.

so clean, nice staff, spa was superb

good ac, good wifi, very comfy beds and pillows

free parking

the wifi was slow at times, but when it rains in mexico sometimes this seems to always slow down

weak wifi: it never worked for us

a little failures in the wifi

the free onsite parking was a blessing in a city where parking is difficult and expensive

wifi was only sometimes in the room and hallway was noisy at times

facilities, comfortable bed and bedsheets, excellent quality breakfast, friendly staff, secure parking, good

wifi terrible communication with employees to leave our baggage at the front desk and made us loose

location was good base on the fact that the hotel provided free parking

view was great, the staff exceptional, clean room and hotel, parking good too

no wifi signal in the room. only has it in the lobby.

the view was amazing and there was plenty of parking even though it was hard to access!

the breakfast was very plentiful and satisfying

the two times we had breakfast, service was very slow, taking us close to two hours for the meal, as the staff

and in the sink so that was pretty unpleasant, at the checked in we were told by the staff that breakfast started

the booking came with a free breakfast but i had to ask for it and my request was met with some skepticism

when we went down to the bar/restaurant, no one was there

parking is secure, they lock the gate at night

wifi was extremely bad

breakfast ok,better do not choose continental one

charming. had a restaurant on of few places with parking.

the wifi is not good.

no wifi at all even though it was promised

wifi and the breakfast was cooked well but the accompanying buffet items were not very appealing

wifi was a bit sketchy.

good, varied breakfasts, water bottles supplied, and great cleaning service (laundry on site)

no wifi whatsoever. they couldn t give us the right password.

will be great if they can include at least the breakfast, they working on that

place was great, the breakfast was awesome, and the staff was super helpful

the roof is fantastic, but no breakfast was concluded

the parking lot is a bit chaotic, but not bad, it serves its purpose

we enjoyed very good traditional breakfast

wifi did work in our room - that was a bonus

limited parking

the hotel has no parking and street parking can be hard to find.

parking isn t at the residence, it s at the mall across the park and parking is additional cost

- a couple min to centro by funicular, which runs until 10pm at night - plentiful breakfast room service - taste

wifi signal really weak.

bathroom was nice (excellent shower) and wifi was fast

forever to fill and is cold by the time it does), the balcony not being private, and the weak wifi signal that

wifi is really bad

i booked this location as i needed parking

wifi was slow, broke down and pretty much non-existent

parking spot entrance a bit uncomfortable but

our room was next to recption and parking lot so it was a bit noisy.

wifi was terrible

able to clean my dishes in the kitchenette, out of soap and water turned off

rooftop terrace is super nice, room was clean and comfy, wifi worked well, great value, outstanding

the kitchenette in the twin room is a microwave and small fridge - no supplies provided

there's kitchen, with large fridge and microwave, which was helpful

it was nice to have access to the kitchen

the parking situation should be explained on the booking site.

the parking is far out at the sister hotel

views from room and breakfast balcony

very nice staff and terrace! they helped with the parking and communication was great!

i didn t enjoy the breakfast

limited parking when you

the construction is not attractive at all and the garden, common areas, corridors, stairs, parking lot are awful

uphill parking but was totally ok

they provide parking, which is important if you are driving

i have a two bedroom one and a half bath with a private terrace and parking

there were a small number of ants in the kitchenette and by the main doorway upon arrival, but nothing that

kitchen with cutlery

our room (1) was spacious with a little kitchen area, with small fridge and coffee maker

to find the way to the parking option, because it was below in the tunnel system

the staff is very helpful, shout out to the lady who helped us with our laundry

great location good wifi staff were nice, didn t speak any english but managed fine

wifi most of the time

the great staff, and diana, worked with me to secure a quieter, wifi friendly room!

the wifi didn t work in our room either

wifi in room was useless, extremely slow and often couldn't connect

wifi didn t work neither did the televisions

despite having multiple wifi names, not a one of them worked, even after using the passwords over and over

lastly the wifi was basically non-existent

poor wifi connection

is limited options for breakfast but you can get as much as you wish in the mini buffet

the staff were wonderful and a nice breakfast in the morning. ample space in room! super value.

no wifi

is small for the number of guests, but there are so many places close by for a more substancial breakfast that

that and the wifi connection was occasionally throttled, but that's probably the internet providers fault

the room is situated in the back near one of the noisiest bars in town

good wifi

room was close to laundry smelt laundry oder till evening

great location near the jardin de la union very good wifi. nice staff

its lack of frigo bar in the room or in the whole hotel.

my wife and sister-in-law could not stop raving about the basement pool and hot tub

need to improve service little bit since they didn t have pool towels and we only had one towel in our room

excellent hotel , brand new , the pool was great with the hot tub

wifi in the room was not really good, rather small beds

breakfast was delicious every day. i love the location of this hotel.

breakfast was at another location not this hotel but walk was short

the beds, breakfast, and location are great!!

wifi signal very good

wifi bit slow time to time

to park close to the property, you need to find an outside parking and pull the luggages up a steep street to

there is a rooftop terrace overlooking the city, and the wifi was strong and consistent

parking situation

the kitchenette was very useful for saving some snacks and preparing a meal to take with us on our

very clean friendly staff great breakfast at restaurant in town

the hotel however has plenty of parking space to turn around

the breakfast was delicious too

the hotel is well presented with a modern clean look and features a kitchen, which can be used by guests

breakfast was awesome

wifi code provided and the fan already installed, room was cleaned and comfortable.

spend 8 days on the hotel and we never had wifi we had to go to the lobby to get a very weak connection

the wifi was not good and there was no ac

wifi is not super stable and kind of slow but is acceptable

wifi didn't work, no hot water, extremely hard bed and pillows, tiny outdated television.

rooftop bar with stunning vistas

it would have been nice to have a bar available in the hotel before 6:00pm.

special thanks to lorena, mariana, berenice, angel, gabriel, oscar, and gabriel at bar one

the rooftop bar was closed

wifi doesn t work

but i didn't miss it since the bar staff downstairs was happy to provide me ice

location breakfast room with balcony

the location was perfect, great breakfast was included and customer service was on point!

wifi didn't work except in the indoor part of the restaurant

the room was perfect, free breakfast delicious and the location of the hotel was the best

had some laundry to do

the breakfast buffet is delicious and filling

service (house keeping and kitchen staff) were friendly and respectful

water fountains on site for fresh filtered drinking water and the wifi is fast

the only bad part was the spotty wifi.

the only place in the center with on site parking which is huge plus

it was raining so hard and not knowing the area could not find the parking garage there wasn t enough

back bar was comfortable and excellent staff and drinks

location was perfect in centro histórico,delicious breakfast included! clean, comfortable bed

i did not like it and they gave a corner room with a bad view because the room service took more than 3pm to

free parking was nice

only location and parking

breakfast, the staff were helpful and friendly, hot water, excellent wifi and the location was the best

swimming pool not in service and very dirty

great location good size room and parking

a/c and wifi worked well

great location, spacious rooms, wifi and ac worked great.

staff, very clean rooms, nice hot shower, window opening to small balcony, great breakfast at affiliated hotel

the breakfast was decent. the sweet bread was not fresh. the location was great!

great location, friendly staff, clean, comfortable bed, strong wifi, nice hot shower and more.

the house we stayed is a yellow house with kitchen and terrace

having a kitchen was great

couldn't get wifi to work. light bulbs burned out.

we used the kitchen downstairs to make a simple breakfast

we did find the double bed a bit small for two adults, so switched with our son for the two twin bed bedroom

lovely outdoor space, adequate parking, animals allowed, good wifi, etc

lovely outdoor space, adequate parking, animals allowed, good wifi, etc

but the trade-off is great parking availability and that was well worth it

parking incl and a big private garden

location , the home, the appearance, the details, furniture, library, kitchen was beautiful

location adjacent to plaza de la paz, excellent wifi throughout the property, helpful & friendly staff, great

breakfast was a plus

breakfast served in a sister hotel

very nice and helpful staff comfortable and large room great breakfast provided we liked that instead of plastic

great location and really clean! breakfast included!

the location the service and attention the room was gorgeous hot water and wifi worked great

the pool was tiny and should bot be called swimming pool

i had a massage in the spa - it was absolutely first class, far better than

lovely quite indoor pool area

next door bar played loud music till after 4am

wifi was horrible, i could only connect to the hotel wifi while standing next to the door of my

steep stairs and no elevator to upper floors or rooftop deck. wifi connection didn t work.

rooms are very small, had no wifi

no wifi, no ac. everywhere in centro you will hear cars and church bells.

the wifi signal is poor

personel, rooms, breakfast, good location and parking available

unfriendly staff, poor breakfast , no wifi in rooms , largely overpriced

but on that side the music from the bar across the street and the troubadours on the street under the balcony

1. wifi 2. wifi 3. wifi poor access was frustrating.

near city center nice view from certain rooms private parking

the pool and seating area is beautiful with a great view and the bar was also amazing

the sky bar and the pool . super ! rooms are big , comfortable and clean

drinks at the rooftop bar always on point

there was an issue with the hot water and you can no longer have drinks at the pool

really loved everything, the room service phone didn't work, so i had to walk down to the restaurant to order

wifi was free but sometimes the signal is bad, and it lost its connection

no phone, poor wifi and tv cable service almost non-existent

no airconditioning was ok, tiny thin lumpy pillows, thin walls, had to go to roof to get wifi none in room even

wifi not working and flat pillows

wifi is slow that sometimes it connected to your phone and sometimes it not

wifi didn t work in my room, the front of the room is all window looking into the next person s

everything was clean, but i would be uncomfortable storing food in the room, especially since the kitchenette

room with a small kitchen area centrally located, taxi accessible from front door (some central hotels in

loud ringing noise coming from the bar downstairs all night long

breakfast was wonderful

breakfast can be overpriced

treatment i received from the massage therapist as well as the steam bath and relaxation pool

the spa was a plus

i had an excellent experience in this hotel; my only small complaint is about the breakfast

comfortable bed and good wifi, central location, nice staff

location close to everything, picturesque view, really big room, comfortable bed, nice shared kitchen, helpful

communal kitchen

wifi did not work for us for 3 consecutive days

only thing we think could be improved would be kitchen utensils for cooking and cooking pans

very stylish and center location, clean and private parking

private parking

close to downtown, and you don t need to worry about parking

they do have private parking little tight lucky us it was kinda empty

nice hotel, comfortable room, privite parking, reception h24.

my room had a large bathroom and a balcony and wifi worked well

our room was cleaned daily, and the wifi signal was excellent the entire stay

the wifi is reliable and speedy

i like the customer service also the big parking lot

i was there for a special event and the breakfast was excellent.

breakfast was awesome, and the attention from chef was perfect, good taste.