only complaint i would have was the pool

every person we encountered - from the valet, to the bellman, to the bartender, to the room service - was super

breakfast in room (on terrace) 2x

gym

everywhere: in the library, at the bar (even in the evening)

the pool was closed.

wifi was terrible in our room

pool wasn't available to use

swimming pool was closed a very big disappointment

loved the location, it was clean and cute. comfortable and the pool was beautiful

hotel was under renovation so the fitness center and laundry were both closed off.

very slow wifi laundry not available due to ongoing renovation

pool area for kids was nice

being on the first floor meant i wasn t worried about my kids jumping or walking too loudly

we went to the bar on saturday night and had some drinks and the bartender was very nice

menu offerings listed for breakfast and lunch the way written it was such you thought only for room service

somewhat limited room service menu selection overnight.

the pet fee. way out of line. 150.00 a night

of the additional charges that would be applied to my card for the extras, which were for the room service we

excellent bar and restaurant great customer service

i enjoyed the breakfast time, too

excellent stay. will, the concierge, upgraded our room to have river walk views and the pool.

no guest laundry room

the pool was fun for the kids

breakfast was great with variety of choices. freshly made waffles that kids enjoyed making it.

room has its own kitchen which is very useful for a family

i liked the room size. the kitchen was amazing to have with little ones.

gym and location

customer services, location, breakfast, everything was just great ud83dudc4d.

beautiful hotel and the pool area was dreamy

pool was a little small and location on property

no breakfast, no cocktails

the only place he remembers using it was at the bar

was our first time traveling anywhere with the kids

the wifi was terrible on the 11th floor. i had to use my personal hot spot to send emails.

liked the location and they had breakfast and dinner for guests we where traveling with are kids so made it very

they offered complimentary dinner/breakfast and 2 drink per guest

i also think they should heat the pool at night but other than that everything was amazing

breakfast & the 530 dinner is excellent

enjoyed the free breakfast but would have liked some different choices instead of the same hot food everyday t

great location, great staff. nice restaurant and breakfast! hotel is nice pet friendly

movies by the pool for the kids, complimentary ice pops, complimentary activity bags for the kids & very very

was a bit difficult to help kids with the shower b/c it needed an area to hang or place loofa and necessities

no room service

breakfast, no laundry

it so instead of eating out on river front we were relegated to a small table in the back next to kitchen

wasn't explained to us how to set up the wifi

bar was closing early but it was a monday so no big deal

also, when asking for a late check out, they were happy to accommodate and did inform me it would be complementary

room design, amenities, cleanliness. gym equipments, location.

stocked kitchen was useful

cesar thank you for fixing our wifi in a timely manner and speaking with us for a while about the area , you

tv did not work and the wifi did not either

didn t use the kitchen, but it was a nice layout and had everything we needed

staff were very friendly and the gym and laundry were handy

view was awesome the pool top roof was great the room was huge and had a full kitchen sink microwave and

like the free breakfast, the oversized large room #1810 ( on the 18'th floor ), i liked the kitchen for snacks

the gym is basic but enough for most travelers

right on the river walk. pool and sitting area at top of hotel was amazing.

only negative thing i can say is that the rooftop pool has more of a grownup vibe and kids should not be allowed

but being able to be away and enjoying it with your kids - without work demands - it was a plus

no coffee bar or snack store

excellent spa experience. rooms and hotel are beautiful.

we absolutely loved the rooftop pool and hot tub

location was perfect! very quiet, relaxing! loved the pool, spa and gym

hotel was changing cable companies and we were unable to access the wifi and could not rest a

free wifi and room

they need to work on room service. and also parking should be part of the hotel

no gym, price of overnight parking is high

kids running in the hallway in the middle of the night

no room service

getting my spa treatment i could here all the noise and activity from pool area

spa, lost our reservation

the restaurants and spa are crazy expensive compared to similar experiences available just minutes away in

room service was good

the water in the pool was cold and not at all inviting

amazing bed, i love the swimming pool and the gym

looking for, the location may be too far from the central san antonio and also the swimming pool was constantly

amazing bed, i love the swimming pool and the gym

bar wasn't good at all

room service only changed out trash

great location and friendly people, bed were so comfy and very clean my kids enjoyed it and we felt safe

our room had a door to the bedroom which was nice so we had some privacy from the kids who slept on the sofa

nice pillows and clean pool

gym, pool, location, room

the architecture is just amazing and great pool

there is a full service restaurant and bar on site

wifi was unreliable and often unavailable. on one night the room was really cold.

room service and hotel breakfast are pricey

no luggage scales, weights missing in the gym - minor details.

wifi access very easy

spa tub

in staff were super lovely, the bed was comfortable, amazing location, cute building, wifi works

location is near the river walk, staffing was very polite, room was extremely clean, the spa bath tub was

wifi logs out automatically and consistently

sad no breakfast free and to expensses for kids

at least a continental breakfast would have been ok, since we traveled with kids for a

(if you have kids or are trying to sleep before midnight) you may not be able to

size if the room and ameties such as a tiny pool and gym plus the cost for parking

due to covid the restaurants all closed at 9 pm. and there was no room service either.

for hotel was excellent and plenty of parking near restaurants and entertainment

very clean, great breakfast and happy hour in the evening with food and drinks, really nice pool and hot tub,

pool and hot tub were down

pool was great as well kids enjoyed it, they also have a nice size gym area

or breakfast will be provided depend on your booking - indoor/outdoor pools and fitness centers - pet-friendly

rooftop bar had a beautiful view

pros -nonna-on site italian restaurant-yum -lobby bar front and center when you walk in lobby -friendly staff

love the rooftop bar and staff was very attentive - the best ever

there are two excellent restaurants onsite, and a great lobby bar and rooftop bar

we returned from a concert at the alamodome asking for one drink at the bar for 4 ladies