too many kids in the jacuzzi area. i hate it

laundry facilities, good gym, bright and modern rooms looking straight onto the ocean

hotel offered a free wifi hotspot that worked all over the island

need to include mini bar in the room and milk and crockery for coffee and

not much food choices and price for breakfast was too much

we stayed in a condo on maui which had a much thicker and more comfortable sofa bed that the kids enjoyed

the pool is very small

exercise equipment not working. small pool

wife and kids (11 & 8) found the room extremely clean, spacious bedroom, big bathroom and a separate

they granted us early check in and late check out since the room was available so that made the stay even more

property has wifi

onsite laundry

great location . close to shops , beaches and cafes . friendly staff , nice rooftop pool

no microwave or laundry

the room service folks were communicative and were able to switch out towels when we requested

breakfast need to add some more variety

t happen all the time but when we went down to the pool, somebody was sitting there with the car running in the car exhaust came over the wall and

breakfast is so delicious,staff is friendly.the hotel is worthy.

early check in with an upgrade; later check out, free luggage storage, shower available for late check

laundry not expensive area smoking fruits in breakfast localisation

the rooms were great very clean staff was so friendly pool was great just very busy so only had one chance to use it

location was exceptional, the pool while small, was enjoyable

the gym was very small with very little work out options and it was very hot.

laundry room was an added bonus

room service was top notch

the laundry was ideally placed and a great bonus with hertz in the same building to rent a car

there is also a great laundry

loved it! we will be back, highly recommend for families with older kids/teens.

the spa sauna and rooftop pool were just perfect staff are so friendly and right next door to the

laundry facilities were new and worked very

pool view from the lanai makes it look like a mini resort

able to get early check in for an additional $35.

kitchenette and lots of luggage space

the pool was clean

it has a small kitchen but no cups or anything

pool is a little small but not a huge issue considering you have the whole ocean a short walk away

and very knowledgeable anything i needed they got or helped us get, very friendly with with my kids, always went the extra mile with cleaning the room

spa and kids pool, free pass on the pink line

laundry is out in the parking deck and costs around $12 for wash & dry

yes the pool is small, but we knew this and our plans were never to sit by the pool

location, breakfast, reception. a great place for famalies on vacation.

was advice that children's floats were not allowed in the pool yet this wasn't monitored

buffet style breakfast with made to order omelets, very clean, friendly staff, roomy suites, nice bar and pool area on the 4th floor

wifi was really slow at some points

should have a evening time set for just adults in the jacuzzi, hard to enjoy when kids are jumping, splashing and using floating devices

f&b, the restaurant and bar are sensational

would like a bigger gym. waitresses at the bar were not as friendly.

wonderful bar with delicious cocktails downstairs

deadening: ie double glazing; cooling hard to control (fan speeds) breakfast option

pool is on the small side, but there was always plenty of seating both in the shade and in the sun

very obliging with early check in and late check

the drinks at the pool bar and the breakfasts and views, as well as the public spaces, and the beautiful pool itself, are

spa was average. not good value for money

pool and great attendants

lanai overlooking the beach and pool, the exceptionally clean, well maintained and nicely updated rooms and the staff/ service

the room has a small kitchen area which could have been an advantage and there was a coffee machine and a microwave

the bar closing so early and the valet being $48 a day was steep

6 days with kids accumulates lots of trash

the staff is terrific including the baristas in the coffee and breakfast cafe

pool was overcrowded no place to sit and it was extremely loud with over 50 screaming kids in the pool

against using the day spa here

i liked that there were laundry facilities

kick you off lower pool/sun deck in the afternoon so they can expand there outdoor offering for dukes

laundry machines were convenient

beach and pool area get crowded, but all of waikiki area is that way

be perfect if there is laundry line in the bathroom for hand washed items, and one more desk and chair in the room

friendly staff, spacious room, full kitchen.

it was in a nice location had a balcony facing a main street and it had a kitchen

the suite had two full bathrooms and a small kitchen

great staff, great pool

the pool area is beautiful and we enjoyed our swim there

the toiletry amenities are really lovely in the rooms and the pool side bar is a great touch

restaurant closes early so no room service after 20 pm

the pool area and store/coffee shop are awesome

i stayed here for 11 nights and the staff were friendly, the pool was a lovely spot to chill out and the hotel just had a great vibe

clean every day, change everything for toilets, me daughter receive a gift from front desk, from pools team, and from restaurants team for our birthdays dinner

bali or phuket, within this price range, you can get a very nice ocean view villa with a private pool and 24 hours of butler services

laundry machine and kitchen . good sea view from lanai

laundry and toilet

their filters periodically as well - convenient island market downstairs and dean & deluca cafe -pool was clean and we love how there is a separate pool for kids and adults so it wasn t as

the hotel was nice but no laundry services and everything was extremely overpriced

but actually the pool area was kind of crowded it's a small pool and not a lot of chairs by the pool that aren't

the pool bar served good food, cocktails, and had live hawaiian music every night

fantastic room service

did not like that the gym was closed

gym was so-so

dining nearby with two kids might be inconvenient, making the advantage of enjoying a relaxed meal with a sea view

lobby area under construction during our visit and too many kids at the pool

the breakfast buffet was a bit average, for the price.

ocean view and access to the beach for kids to play

love the pool and bar areas

asked for an early check in as we were arriving at 7am

pool, spa and bar with swings were great

the pool was always open for the hot days and how perfect the location was of the hotel because it’s

also had no bath which was tricky as we were travelling with kids

location excellent very central to everything. did not eat breakfast there.

only one towel bar and 2 hooks

outdoor pool area and bar are great to unwind and relax

dj at night so the bar is crowded and the music is awesome

also loved having the bar and happy hour, really appreciated the night cap drinks vouchers too

the large rooms, comfy beds and the ammenities in the room. a guest laundry was a bonus.

i couldn’t use laundry by credit card

excellent view of the golf course and mountains across the canal

money room was good size for myself and my two daughters staff friendly and helpful coin operated laundry on site was

great location. staff very nice. good to have pool and kitchen facilities. comfortable studio.

it was a pleasant surprise to have laundry facilities too

the pool was being repaired.

small swimming pool

laundry machines

nice little heated pool and gym

there was a jacuzzi tho, and seating in deep area of pool so could relax in pool cause too many kids on shallow side but still deep for little ones

pool area was great, but the pool itself a little small. gym was large with a good view.

area got very crowded in the afternoon and it was hard to separate the general swimming from the kids

i made on critique i would have loved more options for breakfast/dining/room-service

room service very good

the laundry facilities were easy and accessible

large room with multiple beds & tvs and full kitchen

had laundry

the room had everything we needed, including kitchen amenities for cooking or microwaving food comfortably in the room

friendly, helpful and went the extra mile by advising on specific requirements and organising a late check out with the next shift at no extra charge

free early check in without any drama. staff were friendly and business like.

food trucks, walk to zoo and aquarium, friendly helpful staff with a smile, coin operated laundry onsite, the hotel is great value, may not be brand new but is clean and

gym and pool times maybe should be extended

the gym could do with an update :-)

gym could do with an upgrade, shower was small

swimming pool area quite small, but we didn't really come for the pool anyway

small gym, not many breakfast buffet options

penthouse was great with an incredible view, the pool and gym are nice, and the staff went out of their way to accommodate our needs

it is small but also not crowded so kids enjoyed swimming in it

laundry machines were broken for the entire month i stayed there

laundry on site

restaurant and bar on site

our room had a kitchenette, so that was very handy for breakfast each morning

as soon as we walked in the lobby the ceiling was falling apart , had a big laundry basket under it to catch pieces from the ceiling

the next morning, i approached the front desk to ask for laundry detergent so we could wash all our clothes and avoid bringing bed bugs home with us

nice gym, nice pool area, 3 x/week cheese & wine, a beautiful experience to offer its guests

for a person taller than 160cm, the ac machine sounds quite loud even at the weakest level, the laundry is not

laundry facility

pool area well-kept and clean

the hotel smells so pretty and the studios are equipped with everything you need in the kitchen

receptionists were very friendly and helpful, laundry onsite was a plus

the rooms are clean, have everything you need, laundry facilities, free beach gear to use the staff are amazing, we were checked in at 8am as we

there is laundry on the premises

laundry was outside and there were a lot of homeless.

on site laundry

the gym was nice

are very kind and helpful, they allowed us an early check in

wouldn’t give us early check in

to begin they charge almost $50 for a early check in fee

it was also very pleasant that the pool was open until 10:00 pm and lit up with garden torches

the breakfast room service meal was not as good as the dinner room service meal.

special mention to pool staff- dado, danny, robert , melvin, the waiter and waitresses at the pool, steven - bell boy

the pool bar is the only bar available. it rained on our last day and the roof leaked.

a little outdated, tv options limited - you have to pay $20 us to watch a movie or even a kids ‘package’

the spa and pool

walking distance to beach. friendly staff. pool on ground floor. late check out given.

pool was smaller than expected

- only 5 minutes to the beach view - of the canal and golf course concierge - caroline was very helpful with information and organising trips beach

rooms have plates, knives, kettle, laundry downstairs

cute little kitchen island with some dishware and cutlery, fridge and microwave

allowed an early check in

gym was a bit disappointing, however, there was a bit of construction work going on, so perhaps,

we enjoyed the cafe and the pool

and the pool area was lovely as well

wish there was laundry service!

pool area basic, but has a shallow area which is good for kids

the pool and spa were quite disappointing. spending time at the beach is much better.

also, the mini-kitchen was very helpful to have and the laundry was useful, plus the cleaning staff was really friendly

was very helpful with helping us extend our stay she also was the same staff that checked us in early check in she was very thorough with explaining parking and other amenities

great location two blocks from the duke statue. love the roof top pool.

they treated me like a long time customer and know me and my kids' names

beach towels and donated beach toys for kids good ac can access netflix on

parking issue and no laundry room

as a parent, i personally wouldn’t stay here with kids

also, the ability to do a load or two of laundry at the hotel as the closest laundry mat didn't wash the clothes well and ended up with soap

no gym

it has a laundry (bonus) and a bar with great staff

nice lobby, water refill station, having breakfast provided, breakfast staff were very responsive, nice staff overall, very clean hotel,

location is perfect central of delicious restaurants, convient store, bar and literally a block from the beach

wish the pool area had more to it, a hot tub would've been nice.

location, gym, room view and cleanliness

renovated to the highest standard, everything was modern and new, and the 2 pool areas ( one for kids) great idea

the guest laundry service. dirty and unkept. many dryers out of service.

i definitely think there should be rules on how late kids under 12 can be in the pool areas

the food at swell bar

the pool was not crowded and easily accessible.

we are family if 4 (2 adult 2 kids- 4 and 1 years) and our accomodation was spot on

pools nice but lots of kids would be nice to have an adults only section

the facilities in the kitchen was first class

room nice laundry in room plus

my two teenage sons loved the gym, mini-golf courses, and swimming pool

laundry facilities, location, pool and surrounds, games room near lobby.

my two teenage sons loved the gym, mini-golf courses, and swimming pool

friendly staff, good pool / spa area

lobby bar opens too late and pool bar closes to early

beach access, room size, comfortable beds, kitchen, laundry on same floor, partial ocean view

loved the pools for the kids and staff were all great

we had paid for full room service but what we got was hallways littered with rubbish and dirty towels

we have a 16 year old and the set up was more for young kids, would like to see a kid free area

the bathrooms at the pool were so nasty.

property has a full gym, movie rentals for free, and a salt water pool that provides plenty of sun and shade

i loved the guys at the valet parking and the guy at the bar on friday and monday

the pool was just ok, shades early and there wasn't a hot tub.

property has a full gym, movie rentals for free, and a salt water pool that provides plenty of sun and shade

are extra costs for using: pool, gym, wifi, towels

the spa staff and massage therapists were fantastic.

+ the wifi was so slow like as if it didnt exist+ it took almost 5mins for front desk to pick up my

nice place for 4 stars way better then hayatt. kids loved swimming pool and fire show.

beach and especially if you have younger children like ourselves the beach is the best spot for kids swimming as it has the rock wall and water has no waves and is 4ft deep

and only the small pool was open- wish i would have known all of this before i booked there

pool with the slides was a little packed everyday

the kids could be entertained and safe within walking distance to all amenities, we requested an early check in which was honored as well as them offering an upgrade to an ocean view room on the

no laundrymat/washer dryer on property which is inconcenient for beach resort

dedicated concierge, many perks such as free water etc, a dedicated level 2 area that contains a gym, a swimming pool with deck chairs, and a bar with tables and chairs

the hotel itself is very large to maneuver and at times was alil overwhelming just to go to the gym

location, the atmosphere is great, the pool and the tiki bar nice, and the best is the ocean view along with the kalakaua ave with people walking, shopping

besides the gym being too small, everything else was great!

the location and beach club for accessories are unbeatable imo, the umbrella, beach chair and kids water toys make the difference between a good day at the beach and a great one

the pool isn't huge and lots of kids enjoying it, so left it to them as the beach is just across road with warm ocean water, and

pool, gym, free beach towels, free beach chairs/umbrellas/paddle boards etc

staff was very welcoming , i loved the free breakfast, i also loved how there’s laundry mat on site

proximity to beach, offered early check in for free which was a huge relief after a long flight.

very good gym

ivy in the bar makes the best mai tai, not too sweet, just right

breakfast wasn’t the best, but it was fine

the gym was not working. they charged extra for amenities.

enjoyed the room amenities and the pool. the fitness center could stand some improvements.

the air-conditioning in the gym was not working, but there were fans to have some air.

i was also looking forward to using the gym however its extremely small with a treadmill, bike and a few free weights

i had been planning to do laundry (i didn't actually get around to it) at the coin-operated laundry on the premises, and i

the beds weren't as large as we were used to, so it was a little squishy for 2 adults and 2 kids to share

i liked the late check out time also as we have another hotel to check in to later today, so it means we have

also very close from the zoo if you have kids

staff were extra accommodating with early check in (at noon) and with super early check out (5am)

was superb, kids swam and rode waves right across the street at walls

pool was clean and kids enjoyed it

a well equipped kitchen , recreation deck with grills, tables and a freshwater swimming pool

great location and views. great for a family, we have two teenage boys. pool is great too.

was a good size, room large enough with separate bedroom and comfortable bed, and well equipped kitchen

away from the noise, kitchen pool walking distance from the beach, stores parking

it was so helpful to be in the tower with condo-like amenities such as a kitchen

were able to do early check in, after a long day of travel we needed time to shower and settle in and get rest

the lagoon was such a great thing to have access to because it made it so easy to entertain the kids with a beach-like experience without having the same

having a laundry room with a washer and dryer was a nice amenity for the suite

the kids loved camp penguin and the pools especially paradise pool

is such a great hotel - right in the middle of waikiki so my teen kids could walk to ala moana or waikiki center

every day was fresh coffee in the lobby and the pool was nice too

the pool and gym area was fantastic and just enough for us

good pool

the mini kitchen area with plates and utensils was useful

room and clothing smelled of food and constant noise and traffic from kids did not allow for rest

it was a one bedroom apartment with a kitchen ,refrigerator and microwave

was really old, smelled bad and the kabel was to short to connect it to the kitchen

comfy bed, good ac, huge room, small pantry kitchen with dishes and cutlery in the room, great location, just a short walk to waikiki beach,

a/c, a clean and comfy bed, a good shower, a kitchenette, refrigerator, iron, vending machines, laundry (coin operated)

to everything convenient abc stores for your everyday needs , starbucks, lulu’s bar & grill , beach is right across the street and so is the zoo

early check in at 12pm

the kids were always trying to escape so the doors opened and closed loudly all day and evening

a bar in the shower would be nice and some kind of comfortable chair

location, ocean view, yoga classes, friendly staff, hotel gym, beach towels, water and sunscreen in lobby, coffee maker in the room

the hotel is family friendly, full kitchen with all the suplies, great great great

staff at the bar were a little rude.

i liked the rooms and the pool area!!

the bar at cinnamon's is very untidy.

kitchen was loaded with lots of utencils for you to use

location, clean room, beautiful lobby to hang out, friendly staff, nice pool/bar area in the 3rd floor, nice open area on the 2nd floor, beautiful decor

beautiful pool, and the beach access was really good for kids

great location for the kids to go to the zoo, beach,and aquarium close by

views, concierge staff fantastic, good value, wifi good, fun pool, happy hour and location and end of the strip

we literally walked up from the beach to grab some snorkels really fast while our teen kids were still hanging at the beach

a little annoying that they didn't have their own laundry room but we walked over to the ilikai for laundry

the pool area and gym was nice

clean, a nice pool and very friendly staff

staff are incredible and had early check in, so thankful

one particular bar tender by the pool was amazing, super friendly and was always checking if we wanted anything

early check in, staff very helpful, room reasonable.

the pool is hidden and no seats around it

requested an early check in time- booking was confirmed but check in wasn’t available until later in the

is not far from the beach, shopping mall is walking distance, rooms are clean and there is a bar as you’re walking into the lobby

time i stayed at this hotel, had a very nice room, was allowed an early check in

speak easy bar and restaurant on site

beautiful views, nice bathroom, starbucks in the lobby, plenty of elevators in the building, laundry facilities, nice

a laundry service would be nice.

we arrived early but were told check in was strictly 3

after waking for that, we heard kids and babies making a lot of noise

there gym was also nice

pool staff are nice

the pool was great, so were the bell hops, locations was as expected if not a little better

the bed was comfortable and the pool was good.

my favorite part about this hotel has to be hotel gym and hotel gyms are not my favorite but this one has the necessities

no room service.

the view from my kids was not

booked two rooms - a superior room for my husband and i, and a standard for our two kids

kaimana's beach is perfect for kids

no answer so we went down at 5 and were told they had a large party and we had to sit in bar area

they have bikes, free laundry rooms, nice gym, free wine in evenings, and beach chairs

near quiet beach, golf simulator, views

they also have a really great gym, which overlooks the park opposite

the games room with the golf simulator was terrific, although when it overheats it wipes all the info

obstructed but who cares get your butt outside, also as some other people have said no pool or gym but once again your a 4 minute walk from the ocean and hikes and a nice park to jog in, so go

also y all ain t got no bubble bath essentials, but a whole spa store i am confusion

the bar was not open late

we used a very hot, small, dirty jacuzzi that was shared with peeing kids

quest and stayed in a room with a view to dolphin lagoon- was such a unique experience for the kids (and adults)

room service was overpriced.