pool was ok it was clean

wifi also is very weak and nonexistent at times in the majority of the room

spotty wifi, only close to window

the wifi or hot water were not so good.

cable service, wifi, it's clean

the wifi coverage is poor,

the pool is nice and very comfortable big rooms if you get the

pool was unusable

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

breakfast should be better

extremely warm rooms, very limited breakfast options. an ok option

the staff at the breakfast was very unfriendly and breakfast was limited to what they had to offer

breakfast was ok

breakfast had to be asked 1/2 hour before i wanted to, and didn't like that very much, although it

the balcony and the pool

the room was very clean, and pool area was nice. it could use a hot tub

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

breakfast was excellent, also the pool was very nice, and all the staff friendly and

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

is a wonderful hotel,the breakfast was out of this world

breakfast was included in the price of the room, and we loved the dining room, and returned for a

spa tub in the junior suite was great, but power of jets rather low

everything. the staff, the rooms, and the incredible breakfast.

there is a really good breakfast service and they have a good entertainer at the terrace bar on fridays

the room was clean, nice beds, comfortable shower, free parking, at the border of the historical center

the wifi

the breakfast was wonderful, parking was nearby and very easy

also have a secured free parking

it has bar and restaurant inside

wifi was for the most part reliable and fast

very cute and clean, staff were amazing. wifi was good.

the hotel is on a corner of a busy street so it is noisy. wifi connection was patchy.

wifi pretty slow. bed mattress seemed a little saggy, like kinda old.

the wifi worked great

the rooftop terrace is amazing but the breakfast could have been a little better

amazing beds, roof top bar & great staff

breakfast was very basic

was very boutique and lovely views at breakfast

breakfast

location, price, very warm pool with small pool for children

location, cleanliness, free private parking and room's size.

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

-accommodated me on my early check in

very nice indoor pool and jacuzzi

there’s a beautiful view at night from the patio bar (shout out to oswaldo who is the bartender

- breakfast menu was rather limited - pool staff could have been more attentive

we had room service for breakfast which was easy and tasty

pool, the room, the bathroom (great shower), location, staff, spaciousness, quietness, nice architecture

breakfast is excellent

the free, delicious breakfast is huge, beginning with pastries made in the hotel, followed by fruit, and enchiladas or

the city center), really nice view from the rooftop swimming pool on the vulcano la malinche, gym perfectly equiped

we enjoyed the pool and the hotel's central location near the zocalo

location for this place too

nothing. even the parking was free and easy and safe.

breakfast was great

good location, great breakfast and the room staff are awesome.

there’s also a lovely café right inside the hotel — perfect for breakfast or a relaxed afternoon coffee

breakfast was good

breakfast was very good and there were multiple options to choose from

fabulous rooftop pool with beautiful 360 views of the city

lights, temperature etc on the tablet, high-tech toilet, huge tv, nice rooftop with little pool and whirlpool and restaurant, amazing staff - everyone was so friendly and helpful

my room was spacious and the bed was so cozy

ditto a rooftop bar and snacks at the pool

disappointed that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch a sunset with a

also, when booking, keep in mind that thursday through monday the terrace bar blasts the music until after midnight

and, of course, the roof terrace bar provided unparalleled views of the city

bar is closed on tuesdays

the bathtub was a little dirty, cold water in the pool and television and bureau lamp are old

enjoyed our spa time, food pretty good,

they did have wifi but at that time it was having some issues, but otherwise it would be perfect

wifi was weak and none existent lots of the time

totally spoil yourself here with their spa packages

the gym is okay

for free parking and not to charge for 1 hrs late check out

location, staff, beautiful building, parking.

parking was secure, free and convenient

also no wifi and we called down, and they didn t show

wifi signal was very frustrating for us

clean, air conditioning, smart tv with wifi, balcony and comfy bed what more you want?

our room had awful wifi connection. it didn't work on tv or our phones.

th facilities are beautiful, and the room service food is excellent

wonderful rooftop terrazzo; very cool bar (though not operating); attractive rooms

no information in room or mini bar and no apparent room service

excellent, breakfast delicious, mezcal bar awesome, staff super friendly and helpful

the terraza bar has been a fun place to hang out

the roof bar was a nice place to send time at night with great views over the city

happy they have parking and the attendant is the best

is not a hotel, it is an airbnb: no reception, wifi is not working well, the space looks like as if they hadn't changed the linens and the

space in bedroom, bathroom, and living room, high ceilings, excellent service, smart tvs, free parking, coffee shop at entrance, quiet and comfortable

good wifi

wifi service

breakfast, room, architecture, hanger in the room

excellent breakfast service.

good location, pool on the roof well done design of the lobby area. rooms with lots of space.

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise ordinance in mexico

few missing details like no soap bar for hand washing

the evenings, the noise from the bar was a bit strong

the lobby dining and bar are beautiful and inviting

the room smelt very damp and did not have a balcony or mini bar as per my booking

the sky bar has a fabulous view

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

wifi was not

close to the zocalo and safe to walk around with kids

close to the zocalo and safe to walk around with kids

wifi is terrible inside the room.

clean room location attico restaurant bar no bugs

i love the staff, the bar in the rooftop, everything was amazing ud83dudc4f

no fridge/ mini bar in room

great location - great restaurant and bar upstairs.

fantastic hotel in the middle of puebla! very comfy beds, great shower. great gym.

clean, spacious rooms, i liked design, rooftop bar, small gym, patio

you had to try every floor to find the gym as a result

gym was pretty nice. room was clean and comfortable.

there is a rooftop bar with beautiful view to the cathedral

the room's immediate floor access to the pool and dining area

location is an unbeatable nice feel in the pool and lobby area . staff are friendly

nice touch of having complimentary iced fruit-infused water and popcorn for kids

the pool was great

pool inside the patio is very warm and clean with tables around to enjoy some drinks or food

comfortable bed, great wifi, and the shower was huge

very clean, nice ambiente, kind staff, super wifi, great location

on the menu was omelet and egg benedict, and room service was outstanding

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

wifi was a little slow.

staff helped me get express laundry service

free parking for us, but in a different location

and great prices in food and drinks, super nice view of the cathedral up in the terrace and nice bar

rooftop terrace and bar overlooking the cathedral

too much noise from the bar upstairs. it needs more electricity outlets

the rooftop bar and

they allowed me a 1 hour early check

we chose this hotel in part because of good reviews about the wifi, anticipating we may need to do some work during our stay, and the wifi was strong when

there is parking close by, round the corner

only bar hand soap was available in the bathroom, so very limited compared to other places in the area

ordered room service: great chalupas and house salad

doesn't have its own parking lot, although there is a pay parking lot next to the hotel, wich kind of solves that

very kind staff, super clean, strong wifi, convenient location in the center

location and wifi. 24hs reception.

we could hear someone snoring in another room throughout the night, and the wifi was intermittent

and the wifi in the room was very

wifi didn't reach the room at all, although it was good downstairs- they need another network or

wifi was not working quite well room was located in the inner of the hotel - very noise by guests

excellent location bright room strong shower strong and stable wifi

esumably from heavier demand) and as with many of these types of

parking in an enclosed multi-story lot half a block from the hotel had fantastic valet service

affordable, good free parking and good location

great location, parking is included, staff was helpful and friendly.

is no wifi, no window, no a thick blanket

the receptionist did offer an alternative wifi connection, but this didn t work at all

was very clean and nice, nice speed on the wifi connection, very friendly and helpful personal it was a very good experience this hotel is

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

for guest with an extended stay, it would be nice to have the option to use your breakfast voucher as credit towards the regular menu and allow guest to pay the difference

very welcoming staff, nice room in a good location to explore puebla. good breakfast.

the attached restaurant served a good breakfast (included)

there is a cafe next to the hotel, part of our stay included breakfast there and food was top notch, we actually also decided to have lunch there a few times

it’s a breakfast & lunch place