pool was ok it was clean

stable wifi (40mb down, 30mb up, <10 ping) + big room with sufficient furniture and a big desk with a

i had difficulties trying to connect wifi the first day

wifi also is very weak and nonexistent at times in the majority of the room

spotty wifi, only close to window

the wifi or hot water were not so good.

cable service, wifi, it's clean

the wifi coverage is poor,

the pool is nice and very comfortable big rooms if you get the

didn t have a restaurant or room service

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the

stuff didn t tell that the restaurant next to the swimming pool is not working, water in the swimming pool

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

the wifi was patchy at times

please increase kitchen amenities :)

wifi was sporadic, too slow at times

wifi in the rooms is very bad

wifi signal was weak on the 3rd floor where i stayed

extremely warm rooms, very limited breakfast options. an ok option

breakfast should be better

the staff at the breakfast was very unfriendly and breakfast was limited to what they had to offer

decent breakfast

breakfast had to be asked 1/2 hour before i wanted to, and didn't like that very much, although it

they let us check-in early and check-out late with no charge. nice pool.

the pool

the room was very clean, and pool area was nice. it could use a hot tub

gym bathrooms did not have working lights

room services prices are excessive

free valet parking for our rental car

also, i ordered a soup for room service and was told it would be delivered to me in 15 minutes

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

breakfast was included in the price of the room, and we loved the dining room, and returned for a

very small rooms, breakfast staff doesnt speak english at all, only spanish. no gym and pool.

wifi was excellent, breakfast was too

the staff went out of their way to make it a fantastic experience with extra fans, laundry and beautiful rooms

bar is simply awesome

parking is a bit offsite, though it is secure

super accommodating to our needs, her bar was closed for the night but upon our request she opened it for us

receptionists was really bad because they did not know a lot about the extra services like the laundry and in

wifi pretty slow. bed mattress seemed a little saggy, like kinda old.

very cute and clean, staff were amazing. wifi was good.

pet friendly hotel in the heart of the city

the hotel is on a corner of a busy street so it is noisy. wifi connection was patchy.

the rooftop terrace is amazing but the breakfast could have been a little better

breakfast

continental breakfast could be better like adding boiled eggs, yogurt and oatmeal

love the roof top bar and restaurant great

the building and the room was beautiful with a lovely rooftop bar / restaurant with a great view

breakfast

speed, room a little noisy (close to the main street) and the breakfast is extremelly

breakfast was good.

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to

location, cleanliness, free private parking and room's size.

pool, the room, the bathroom (great shower), location, staff, spaciousness, quietness, nice architecture

stairs in the facilities look quite dangerous and have no barriers, so if travelling with kids - hold them tight

music at the bar (dj) was pretty bad and cocktails were average

i had a massage in the spa that was wonderful

the staff was helpful and allowed us both early check in and late check out

pool was was not warm enough.

pool is on the roof and pretty

the city center), really nice view from the rooftop swimming pool on the vulcano la malinche, gym perfectly

loved the luxurious bedroom and bathroom, the excellent location, and the delicious breakfast

the free, delicious breakfast is huge, beginning with pastries made in the hotel, followed by fruit, and

breakfast was great

the breakfast was

they also directed me to a laundry 2 blocks away

breakfast was very good and there were multiple options to choose from

breakfast was good

wifi was excellent

wifi was weak, good for emails but not strong enough for videocalls

great location and excellent wifi network

the wifi was fantastic and the shower was super hot

the wifi was strong and available even on the roof terrace

rooftop pool area overlooking a beautiful street area was

parking es extra y se paga en efectivo, el desayuno es extra, el spa en realidad es masaje en la habitacion, y

we loved the rooftop pool and bar too

spa tub on roof not close to hot, but staff did respond to my concern, and at least got it warm

only thing that concerned me was the pool/hot tub, their were no hand rails to get into and out of these pools

for another 20 mins as they said they were going to have to charge us for an additional day of parking

no room service, no spa, no gym, no tea bags

bar is closed on tuesdays

also, when booking, keep in mind that thursday through monday the terrace bar blasts the music until after

and, of course, the roof terrace bar provided unparalleled views of the city

wifi didn't work in the room

walking distance to main places parking decor

location, breakfast, parking

valet parking - nice on busy street

thank you for heating the pool just for me

also has secure free parking opposite the hotel

the check out the receptionist accused us of eating beer and cookies from the mini bar we didn't even know

for free parking and not to charge for 1 hrs late check out

the wifi was mediocre and i could not use it on my ipad

room service

wifi was really bad especially in the room

everything! very good wifi, good location, nice and clean room, kitchen with filtered water..

the accomandation was very cheap, cleann, good wifi and the location was great.

wifi was a bit slow upstairs, but perfect downstairs.

wifi was barely usable from room

wifi was good too

i also saw a flyer in the elevator advertising spa services, but was super unclear as to who would be performing

in the most spectacular suite. the wifi was non-existent.

large(ish) flat screen tv, excellent wifi

pet friendly

the wifi doesn t work in the room we stayed in which was disappointing as it was the suite

the wifi is great but there are no other services

parking was secure, free and convenient

location, staff, beautiful building, parking.

they ve charged us 800 pesos for laundry service which is kinda insane for a normal amount of laundry

wifi

wifi in my room was terrible

th facilities are beautiful, and the room service food is excellent

wifi signal was very frustrating for us

you tried to hang up whit your friends in the hotel bar they don t want to be available after 11

the staff were super helpful and allowed for an early check in as our room was ready

no information in room or mini bar and no apparent room service

the terraza bar has been a fun place to hang out

the roof bar was a nice place to send time at night with great views over the city

no information in room or mini bar and no apparent room service

there is a bar atop the hotel and at night the view of the cathedral lights is spectacular

happy they have parking and the attendant is the best

is not a hotel, it is an airbnb: no reception, wifi is not working well, the space looks like as if they hadn

space in bedroom, bathroom, and living room, high ceilings, excellent service, smart tvs, free parking, coffee

good wifi

machines were broken in gym

and i was not communicated in advance that the pool was out of service (and will be for at least 3 more

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise

pet friendly! incredible service! super location!

for example they say they have 24 hours room service and

the lobby dining and bar are beautiful and inviting

the evenings, the noise from the bar was a bit strong

the sky bar has a fabulous view

the room smelt very damp and did not have a balcony or mini bar as per my booking

few missing details like no soap bar for hand washing

close to the zocalo and safe to walk around with kids

close to the zocalo and safe to walk around with kids

wifi is terrible inside the room.

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

wifi was not

parking was free and only a block and a half away

rooms were comfortable, clean and with all the amenities - air condition, tv, wifi etc

need improvement in room service

the wifi was very slow.

lobby available to hang out, no valley either, parking is a block and one half away on your own

there is a rooftop bar where you can sit and enjoy the view

bar has no capacity to serve mixed drinks

open the gym earlier.

you had to try every floor to find the gym as a result

there is a rooftop bar with beautiful view to the cathedral

pool not clean as it could be

the kids loved the pool and the overall feel of the hotel.

the room's immediate floor access to the pool and dining area

restaurant inside, pool ; the only thing it wasn t ready that first day which i wish i would of known before

not enough parking if you are

the wifi was not the best

-excellent position in the city center -save parking in a parking house nearby included -good wifi

a little issue with the parking lot guys that wanted a mandatory tip

good hot water and wifi

parking was two blocks around the corner

wifi was terrible, no air scape, no windows in the room or bathroom

they renewed the internet infrastructure, they still gave a paper that wrote the old wifi broadcast

wifi was not very strong in our room (perhaps depends on room location)

the bed was quite small for two people (which we have seen more often in mexico) and the wifi wasn t great

no tiene wifi, falta una lampara de noche con luz tenue.

the breakfast buffet or a la carte options are delicious with options to ver y ser vista on the zocalo

breakfast was great

top restaurant and bar were excellent however the wine cost was a bit expensive per the bottle vs us cost

large room free breakfast in the morning

we almost had a luxury feeling, if there wasn t the downsides regarding staff and low quality of breakfast

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

very clean, nice ambiente, kind staff, super wifi, great location (cathedral, restaurants)

the staff was very friendly and helpful and we loved that it was pet

wifi was a little slow.

breakfast was good

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

wifi was not working for my phone, and we tried everything

not so friendly at the breakfast, breakfast also very small, the included one

clean comfortable beds good breakfast

wifi didn't work, the bed sheet and towels had some stains

we asked to connect to the wifi to show her our email and she refused

sraff bed bathroom wifi cleanliness location

wifi was very strong,

at the time of checking, zoila denied access to our free parking amenity that was included in the hotel when

we could not even order room service with out major inconveince

new gym equipment

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

breakfast was unremarkable and very overpriced

the rooftop pool is gorgeous, and the evenings we spent swimming, eating, and enjoying the sunset were

weak wifi kept fading in and out

free parking for us, but in a different location

location is amazing, and good wifi

isn't parking space front of the hotel, so we have to park irregular on the street about 5 min

note that they do have valet parking as well

the wifi connection is a disaster

no warm water at all wifi wasn't working

were given an upgrade as the tv and wifi weren t working in the room we booked

no in-house laundry

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

they allowed me a 1 hour early check

clean, nice staff, tv, wifi, ac

there is parking close by, round the corner

free valet parking

the only thing that needs to be worked on is the parking.

a bit noisy at night from the bar upstairs

the parking is free

2) there was no room service

enter and exit to the parking is a ramp it makes it a little dangerous to come in and out because there s nothing

parking

very kind staff, super clean, strong wifi, convenient location in the center

location and wifi. 24hs reception.

strong wifi, location, cleanliness.

wifi didn't work well and smell of bathroom

wifi didn't reach the room at all, although it was good downstairs- they need another network or

wifi was not working quite well room was located in the inner of the hotel - very noise by guests

parking far

only parking andbright street lights

the wifi was a little inconsistent

those looking to work remotely the wifi gets spotty in the evening (presumably from heavier demand) and as with

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

mostly the wifi did not work in the bedroom

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

terrible smell in the bathroom and wifi was very bad

great location, parking is included, staff was helpful and friendly.

finally the wifi is very strong in this hotel as each room has it's own router

there is a cafe next to the hotel, part of our stay included breakfast there and food was top notch, we actually

great breakfast and location

the location and breakfast was fabulous

we also took advantage of the nice spa and the cafe, which had good food