stunning customer service, infinite upper swimming pool

the property was very cute and the pool area was nicely put together

nice room, good wifi, in room safe etc

were good, but the chef needs to clean the pans better, as the taste of fried fish affects the breakfast eggs,

location right on the beach with cozy rooms, delicious breakfast, fantastic pool/bar, chill cats and very friendly

staff was very nice and helpful pool was very nice

breakfast, personal, location, too poor by thia price.

breakfast every day was the same, people need variation

the hotel was clean, the pool was good.

they did not meet the expectations for the price, no elevator, lazy staff, difficult access to parking lot, it

the breakfast was great, the ac was cool, the bed was comfortable and we couldn't have asked for more

breakfast, rooms, bed, and room service

we order room service and got the wrong food, took them forever to come and pick it up and we thought they

there is not enough parking space so we had to leave the car in a different spot

room was really nice and the staff service impeccable, i asked for a laundry service and it was done on record

we used the service of laundry - it was expensive

room service was phenomenal, lots of choices

the gym was flooded and no access when we arrived

modern, clean, good service, good breakfast

mini bar water is twice the price of room service

view from the hotel room i was in was of another locations pool which you cannot access

the staff, breakfast, spa area, bar, cleaning service in general all the hotel.

2) the glasses brought in room service smelled like they were dried with a dirty cloth

room service was quick and efficient

the staff, breakfast, spa area, bar, cleaning service in general all the hotel.

breakfast with cool veberages

service pool

several pools, great spaces for kids to enjoy, including a water park

several pools, great spaces for kids to enjoy, including a water park

we like staying in torre del mar as it is closer to the gym and rooftop pools

don t use plastic material to wrap or protect clothes sent to laundry.

great gym and swimming pools

and my daughter always enjoy the pool for kids so it s one of the reasons to back there

also a few restaurants closed and there was nowhere to go for after dinner drinks as the bar only had few

plenty of things to do for kids, a great selection of swimming pools and restaurants.

the wifi is absolutely not high speed

the rooftop pool is a a nice place to relax

hotel, huge comfy bed, good tv & wifi, very modern rooms and both room with a great view of the sea and city

also you couldn't ask for room service to eat at the room

wifi

other people's complaints: bad wifi, ac that doesn't work, those things were fine

breakfast and supper are good and plentiful

breakfast was good, the hosts were absolutely amazing and couldn t have done any more if they

the hotel is not luxurious, but the location by the sea and big swimming pool is wonderful ud83dude0a for me

the room, the pool and the beach were all fantastic

next to the sea, shower by pool, lovely pool, views of sunset from roof terrace

the pool was dirty dirty dirty

it was inexpensive. there was a pool. the breakfast was good. ac worked well.

breakfast portions were a little small and staff couldn t speak any english which made

the breakfast was lovely and the ladies working were very pleasant

the pool is a plus

and wifi is not clear

breakfast, dinner was good

of sewage at the pool some cocktails were made wrong gym lacked equipment i was told the 30 mins massage was

the staff were great, very polite and efficient. the breakfast was very good.

bar was good

not the perfect place when you looking for a relaxing and quiet spa hotel

do not have beach front, it s actually a parking lot in the beach and you ll have to stand an amount of cars

few things are closed due to the pandemic, only one bar was open, but as the hotel was at a low capacity, it

they have a great buffet breakfast, the bar moved quickly and made great drinks, the restaurants where you had

place for a couple getaway, the hotel has a private pool just for adults which give you a silence place to stay

food was great! massage at spa was excellent.

food and spa services

smallish room but a good bed and airconditon and wifi worked well

the wifi didn't work well at all. the pillows were horrible.

nice and quiet, in a safe residential neighborhood, walking distance to airport, superb wifi

the easyness breakfast ...the check-in..super simple

the location, not a lot of places close by , no pool, the breakfast to little

the wifi in the room didn t really work.

oh and they have secured parking too

the wifi connection could be better

reality is very different from the pictures, and the pool we were supposed to have outside was empty

swiming pool in the room was not available

should not be advertised as pool view as i thought that meant there was a swimming pool, there was a rectangular

breakfast was included throughout our stay the entire week & was made by a very kind hearted chef

the breakfast was light and exactly what we needed

perfect to have a quiet short stay with kids nearby cartagena historic centro where you can get by cab/uber in

spacious rooms, nice little pool, friendly and caring staff

there is a small pool at the center of the hotel yard, perfect for chilling after a hot day

wifi internet did not work properly, i recommend hotel to change this sign in method.

parking space are

guests in the night, no suitcase rack in the room, no table to have a room service meal in the

good breakfast and the rooms were spacious

we needed laundry

who upgraded us into a corner suite so we could have an interior door to connect with our kids' room

my kids had lots of fun

pool and breakfast. also the hotel was very close to all the interest places and the airport.

room service

we really like the pool for the kids !

do not like the main pool closing so dang early

- the kids pool was out of

for those who play golf the course is the only viable option

i got a spa treatment and the room i was in was hot as well

outside of that, i didn t enjoy the food, especially breakfast

- the kitchen lacked enough facilities to cook amd eat your own food

wasn t exactly what i booked - it said that each room had a private balcony, bathroom and a kitchen

the kitchen was unequipped, the window in the room faced the wall

kitchen and towels are available free of charge

balcony and kitchen were shared with another room

wifi was excellent

the wifi is excellent

they have the option for laundry, but

additionally, the wifi connection was very poor and unreliable, making it difficult to use even basic internet

wifi and ac worked well

good kitchen

or getsemani but of course you could grab a cab to be faster :) simple apartment, you can use the kitchen as

dangerous area, saw a drunk/homeless man sleeping on the street in front of the property, and the wifi didn't

breakfast was perfect location and food

wifi too slow

the rooms and bathrooms are big and comfortable, the staff are so pleasant and helpful and breakfast was nice

maybe a better variety of breakfast. bathroom fan a little on the noisy side.

the breakfast was pretty good

location, breakfast included, daily room service, free wifi, pool, beachfront

breakfast is nice, standard no much variation and the breakfast closes at 9 am, personaly find dat

the hotel has a swimming pool and is straight in front of the beach

the breakfast was always amazing and the servers were always nice and helpful!

location, breakfast included, daily room service, free wifi, pool, beachfront

amazing and one more time - amazing :) really good location, extremely friendly staff, good wifi, very comfortable

nice little pool to cool off, comfortable sunbeds and sunshade, inviting furniture in the patio

the pool and breakfast are top notch along with the room

wifi a little weak and for me personally the mattress too hard

the small pool was very frequently used but not always maintained.

to get a room far away from the outdoor pool/bar area on the 3rd floor

the roof top pool and bar is amazing

one of the best breakfast i had in colombia- a lot of fresh fruit

from the front desk to the breakfast the service is amazing if you dont mind walking 10 minutes along the beach

the pool deck ran out of towels

pool in nearby hotel could also be used

you can use the santa clara facilities where you have a swimming pool, spa, gym, jacuzzi, bar and more

the best part was the buffet breakfast(across the street at the sofitel santa clara hotel)

breakfast at legends santa clara (which was included) it s top tier and more like a brunch, totally

kitchen doesn't have any appliances so it's useless.

* the swimming pool is quite small and located right at the entrance of the hotel, so it doesn t really feel

pool seems hard to use wish it was on the roof wish room had a window and a credenza

believe this is a new hotel and as a result, they don't yet have a breakfast service

is a recently renovated hotel that doesn t have breakfast or dining available yet, but i can t wait to come

breakfast was excellent

very small gym

they even block tripadvisor on their wifi and didn t give any points on the accor avards if the reservation

is fenomenal and delicious, rooms are very comfortable and the swimming pool is ideal for your

had two spacious rooms overlooking pool in newer part of hotel

everything from the entrance, the pool, the two restaurants, the staff, the services (spa and gym) are great

good wifi

at breakfast, i was thrilled to drink delicious coffee with hot milk because good coffee was

helpful staff - clean - large and quiet room - great breakfast - great location - lovely rooftop pool

weak and intermittent wifi in room plus tricky and intermittent hot water and too much trouble flushing toilet

(but again if you want service; this team will deliver, they are so nice) i was there with the kids and they

the wifi was slow and weak.

the pool is really lovely and private

nice historical building with an awesome pool to cool down in the heat

comfortable room and nice breakfast to start the day

the room was great with a nice balcony to the street. the pool was great and breaks as well.

the pool is nice to dip into on a hot day

pool on the roof is an added

sometimes the wifi-connection wasn't very reliable. at the weekend it can be a bit loud

the staff were very friendly and helpful and the breakfast was lovely, everything fresh

the wifi needs work in the rooms

the terrace and the bar lacked some comfort and sophistication.

wifi was fine and the location was good, but so would anything be inside the city walls

great location and great breakfast as well

the hotel advertised a pool/hot tub which was not in working order

beautiful breakfast location with view over cartagena

pool

hotel breakfast is also incredible

2 luggage racks, laundry line in the shower, stocked mini fridge

lap pool is to crowded to swim

poor wifi service

breakfast included

the pool terrace is a wonderful addition, providing a calm and inviting space to relax

the included breakfast with the stay is delicious and very complete

we were able to relax at the pool area on our last day, after we had checked out, though it is a little small

the staff is very friendly and the breakfast is great

there was no pool or real outdoor area. beds were very firm.

also, a good breakfast, and we really appreciate all the bonuses

nothing having breakfast on the premises

in the hallway can be a bit irritating however it stops at 9pm, rooms not very soundproofed, wifi did not work

the wifi no good signal

the wifi is very poor

the person, if you re a simple person who is just needing a bed for a few nights, bathroom, and kitchen use

no kitchen for a hostel

bad wifi.it doesn't work properly.

there s usually only one person in the kitchen to prepare breakfast, so better bring some patience

wish there was a pool but everything else here and the price point totally made up for the fact that there was

surprised by the pool area, finishes and location

the wifi connection didn't reach my room unfortunately.

wifi was really fast and the staff is incredibly friendly

wifi connection was working very well only in the reception area

excellent laundry service (by the kilo)

there's a juan valdez cafe round the corner and a tostao bakery and laundry 10 minutes walk away

laundry service is very good and not expensive

the check-in process went smoothly, the staff was nice & friendly, the free breakfast was delicious (toast w

good wifi

we felt at home, breakfast was great

breakfast/desayuno

we had a beautiful terrace where breakfast was served to us in the morning

they went above and beyond the breakfast every morning was brought to our rooms

a very nice breakfast was included in the stay