nice sized room, pool just outside the door

liked the room , tv, air fan, kitchenette, bathroom and pool

: the bed should be near the window & the table & chairs for eating should be next to the kitchenette

the kitchen was a little small, but did the job!

the tap on the kitchenette sink dripped

hot tub, sauna and gym

the kitchen was clean

clean and spacious, also had breakfast coupon

room was air conditioning witch was nice and the complimentary breakfast was a plus

excellent room with comfy beds. kitchenette attached and comfort was first class.

the room was clean, the continental breakfast had varieties of food, kids enjoyed the swimming pool

room was beside the laundry room , which was making some noise vibrations and shaking when washing machine was going

large clean rooms, one had a small kitchenette which was well equipped, other room had microwave/mini fridge

the pool , gym and facilities were clean

the kitchen wasn’t open yet. the location was great close to the marina and all amenities.

parking on site

free car parking

great breakfast and friendly owner

very good hot breakfast.

parking was a bit tricky due to how busy the street is. once you know what you do it's fine.

it was quite great—maybe just a few more items in the villa kitchen, like glasses or mugs?

would be nice to have a toaster in the kitchenette

missing instructions on burner use no garbage bag for kitchen very very noisy

proximity to the beach, large room with kitchen and the illuminated mirror in the bathroom, i would have loved to have taken it with me

no laundry facilities and no toaster in the kitchenette villa

bed was comfortable and staff was accommodating for an early check in

like the bar and restaurant on the property was nice

had to ask twice for bar soap and didn't change towels.

great location and only one block away from a great bar / restaurant

joe’s on the beach bar and restaurant for dinner

the fully stocked kitchenette was a nice surprise-though not mentioned on the website

it was half fat & half meat and the chief shouldn't of even let it out of the kitchen

kitchen equipment was good but stacked on top of each other

no elevators, no complimentary breakfast, kitchen suite outdated, restaurant not open everyday

pillows were directly resting on brick wall it was a nice large room but the table located in the kitchen was far too small to be

simple but great kitchen, and top laundry facility

simple but great kitchen, and top laundry facility

elevator was under repair and laundry facilities were confusing to use

helpful staff and nice big rooms with big beds, kitchen and plenty of space

expensive. damp air from laundry room.

staff is incredible - always happy to help, wonderful with kids, patient and kind

noisy street and dumb kids yelling around all night on the street

english bay with very easy access to buses all over the city, views of the bay, $15 discount in bar when you 'go green' for a 3 nights stay and don't have your sheets and towels changed,

clean room. they had coin laundry on premises.

maybe smaller portion options for the little kids

facilities and the gym are defined lacking

i requested early check in, quite far in advance, but the staff at the front desk advised that they couldn't

fantastic views room 1102 1 bedroom apartment full kitchen bacilli tor s

a proper gym

ultra comfy bed and sofa too along with a full kitchen

the spa was closed and the sauna. home service plates left in the hallways all day

linens had that fresh laundry smell

gym and pool need updating

i used the swimming pool and the gym and they also have a steaming room

i requested early check in and ended up being the last person to check in

pool and room size exceeded expectations. also late check out options were excellent.

guest wifi network did not function. otherwise nothing

fast free wifi was so useful during my stay

spa bath

wifi really wasn't up to current standards.

wifi didn t work, ac didn t work so the room was very warm

wish we could have stayed longer to take advantage of the kitchen

clean, excellent location, lovely large rooms, laundry service, friendly helpful staff

however, it was disappointing that the card for laundry cost $10 and then another minimum $10 payment to be able to top it up and use it on the

spacious suite with a full kitchen was perfect

we have not used either the gym nor the parking

entrance was confusing, more vegetarian options for room service

breakfast was well done, and the staff was friendly

wifi was good, pool and gym were great

pool and spa were a bit tired. need inside solution.

coffee machine, gym, motorized curtains, toiletries, great towels, fast elevators, location

we could walk with the kids to a great malaysian restaurant or eat at a high end restaurant on the premises

from the doorman to the front desk to room service and housekeeping everyone is friendly, helpful and professional

nice big rm for the kids to run around in & the full size fridge was s bonus:)

we enjoyed the swimming pool and steam bath and used the guest laundry facilities

covid-19 had an impact, we were disappointed that the swimming pool and gym were not available for use as they are opened all over the country we did not know why it was

staff are very friendly. the spa is excellent.

very good breakfast buffet

indoor pool was occupied by kids and they were very noisy

the jacuzzi and the gym

excellent large room. good breakfast decent pool spa decor, lobby & staff

ol, gym, etc

the location of the hotel was also excellent and the breakfast buffet was very good

with the bar and restaurant, (alittle over priced but had a good selection) in the north tower (+) the live music in bar one is excellent (+)modern, fantastic feel to it. great bar & restaurant too. (+)the staff were so friendly especially chloe and pauline in bar one and julia in restaurant (-)comfortable seating in the bar area (-)bar in the lobby wasn't that great of experience with the price you pay

i fortunately had a print out of my booking showing it was for 4(my kids husband and myself)

woke up a few times due to screaming kids and jumping

location, nice staff and nice, clean rooms and the kids enjoyed the pool

pool and jacuzzi looked great but we didn't have time to enjoy

great bar and restaurant

i asked for late check out so i could take a few meetings and housekeeping banged on the door repeatedly for 3

also enjoyed using the gym

more chairs around the pool. only 4 lounge chairs were available and they were always in use.

the room also has a full kitchen

would be great if the pool area had adults-only times

full kitchen was better than expected and pool and hot tub were great

the gym and pool

gym is fantastic

nice hotel with great amenities including kitchen and laundry

laundry on site and full kitchen

staff, allowed early check in, washing machine and large shared kitchen

the view and early check in

friendly staff; beautiful pool and great gym

breakfast waitress was very friendly. great that kids are free.

my kids went to the receptionist and informed about the rat

pool was great for older kids, there is not a real

many facilities not available

the staff were wonderful and especially restaurant, reception and spa staff were welcome and very

bed is so comfortable and the spa is

huge bath tub in the middle room and room service for breakfast! amazing staff.

everyone was extra kind to my kids, even letting them feed treats to the dogs walking outside

everyone was extra kind to my kids, even letting them feed treats to the dogs walking outside

our room is pretty good size too with 2 small kids (we got the deluxe one with 2 full beds) breakfast is just right

from check-in they made sure that we had a room that we would be comfortable in with 2 kids

room, staff and location was excellent! pool and hot tub were great for the family!

to tight beds for 2 kids and 2 adults

hotel for business, the room was clean, great wi-fi, excellent working area, and a fantastic gym

the gym was great and the equipments new

wifi was great

free wifi,location,staff.

we were sent an extra roll out bed so my kids wouldn t have to share a bed

since we were still in the tourist mode we were not able to connect with the off site laundry

wifi was easy to access with a strong signal

spa - sauna

has a small but old gym

my kids had to plug their noses to walk the hallway and one gagged the entire time

the facilities offered a spacious room, with a comfortable bed, as well as a gym with a hot tub and sauna

wifi was quite weak and made it difficult with no cell phone access with being international guests

bed is comfy, wifi

garden with tall trees and a heated pool 7 floors up in the centre of the hotel was a delightful surprise

room was very clean and comfortable pool was absolutely nice and warm to swim in food from room service and restaurant was delicious

room service food was overpriced for the quality

the gym was a bonus

should cleaning / room service be requested since in two cases where the room has not been cleaned at all we are told

lpful for us foreigners) and to describe that there was a gym

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out time

the gym was clean and had quite a few machines to use which was wonderful for us

pool, bar, food and location

no room service but the iga next door more than filled the bill and likely for less as well

2 huge tvs, bar fridge and microwave coffee maker and kettle loved our stay

location, cleanliness, gym & outdoor pool!

my kids love the rooftop pool (kind of chilly in the winter though) and the rooms are separated from

has washer and dryer and well equipped kitchen

excellent kitchen facilities with high quality fittings and crockery

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

comfortable bed and quality kitchen facilities

the kitchen and washing/drying machines

24 hour business centre, gym and free self serve laundry, and snack machines

pool was perfect for the kids to relax in after a long day

the pool temperature at a lovely body temperature so we’re not freezing while playing with the kids in the pool

the hotel's impressive facilities, including the pool and gym, provided a delightful and relaxing stay

the hotel is also great in terms of amenities, the gym, sauna, pool, laundry service are all amazing

we would have liked at least one kids channel (disney/nickelodeon/cartoon network)

jam packs on the tables are touched by those before us, kids touching them, coughing over them(proprioter learned nothing from covid

had the time to use more facilities eg pool and breakfast

room service

can't use pool or gym

the breakfast

gym left a little to be desired, but if that's the only flaw, its quite a minor one

it was clean and loves the self laundry on site

the company let’s you down by not being clear about the airport shuttle service only being offered too the airport not from

close to the venue i went. the hotel allowed an early check in, which was really nice.