breakfast was good

small gym (did not use), good internet connection

gym needs some more equipment restaurant was too much crowded

breakfast was changed to room service

good breakfast!

i like it but i was booked here because of the pool

awesome beds - great options for free breakfast - super clean - great staff

was a bad smell sometimes in our kitchen

room was great with the kitchen (that had everything we could need) and the balcony

long wait for room service

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

the pool/ gym area were super nice and clean

excellent gym and pool

location, pool and breakfast

as if he wanted to charge a breakfast that is already included:d the first day i couldn't use the pool because

the pool/ gym area were super nice and clean

spacious rooms, greet amenities, amazing breakfast, friendly staff

breakfast was delicious and at a very good price.

the gym is well equipped and the outdoor pool is a nice touch - it is heated too

however, the service at the reception, room service, wi-fi, restaurant, they are all amazing employees

the staff, location, breakfast, gym size of the rooms.

the breakfast was excellent

very bad for wifi , in room , no any signal for wifi , cannot connect internet

best place, but bad wifi.

wifi never works

we like people work here but breakfast is not good enough. location is good and hotel is clean.

the breakfast was amazing

property with well-equipped kitchen

kitchen facilities are great and the lounge is a comfortable space

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

the breakfast in the morning was nothing short of amazing

kitchen utensils they should put more stuff

the microwave was dirty no utensils in the kitchen

ii liked the space and cleanliness. it is recommended to put vents/fans in the gym downstairs.

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

parking is awful, the worse i ve been to: extremely narrow access and spaces, dirty

excellent restaurant - breakfast: a wide variety of entres offered for 3 hours daily

the 2 times i ordered room service both times i was not able to eat the meal

room service was also good

the water pressure and wifi were lacking.

liked the bar downstairs, room arrangement and kitchen supolis

love the breakfast, location at the roof top and the great service

the room was clean but if you have luggage, you will have a difficult time as the room can barely accommodate

central location, nice tarrace, very good breakfast

excellent breakfast, within walking distance to the embassy

the bar in the rooftop play live music until 3 am on a weekday:

kitchen not well stocked at all and breakfast was really just tea and coffee and a few cookies.

usable kitchen but nothing in it to cook with

also, there are no air conditioner, boiler, tv, and enough kitchen utilities in the room

room was huge and clean. included kitchen, bathroom with shower and balcony.

the wifi was not working and or was weak when it was working

room service available , room decoration could improve

the continental breakfast was limited, and the treadmills in the gym did not function.

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

also on the website it stated that the hotel had spa facilities however there was no sauna

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

the rooms were fantastic. the pool was great and always quiet and chilled.

spa and swimming pool are always open and we enjoyed the gym

amenities: there was no soap, shower cap in the bathroom, sleepers, or dishwashing liquid in the kitchen

the breakfast, which was included in my reservation, i received a bill with $0 to pay

room service food is okay, steak not as good, but cheese fingers tasted

breakfast is very simple but yogurt, cereals, bread and coffee so good to start the day and served

easy check in with access code, property is in a beautiful area of polanco really safe and pet friendly

breakfast was a little disappointing

hairs left in all bathrooms and kitchen. terrible!

place, well-equipped kitchen

wifi was strong and water pressure was good

pet friendly, wonderful staff and great views.

restaurant/room service is good, and the bed was super comfortable

poor breakfast spread. no room service. bad location

i arrived on a friday room service trays that had been left outside rooms were still in the corridors when i

everything! the staff, the breakfast, the room, afternoon mezcal, the location.

clean, functional gym

maybe a more diverse breakfast

the complimentary breakfast had a great variety of items

the breakfast provided in the court yard was beautiful

they need to be more transparent about laundry services and fees

very expensive laundry service

of bedding, towels, location and included breakfast without limits as to what you can order

a bonus was the use of cell phone that the hotel provides for customers to have free wifi at all times and

it could be noisy if other guests are with young kids

a hole in the walk-in closet in order to fit a refrigerator that didn't fit in what they called a kitchen, which

the room spacious the kitchen terrible

our room was located right next to the kitchen and the patio so it was pretty noisy

warm, engaging service; lovely leisurely breakfast; proximity to manicured neighborhood park.

breakfast included, superb service, drinks included, minibar snacks and drinks included, gorgeous

very good gym

design, the rooms , the location, the staff, the coziness, the breakfast and the attention to

breakfast was great, location was very good in the diplomatic area.

breakfast was excellent every day, staff and service was amazing, location was perfect!

gym and no english tv channels

the breakfast was delicious, and there's a great variety of restaurants and museums nearby

the wifi is not so stable that i'll suggest you use mesh or signal amplifier.

wifi in my room was terrible

are very comfortable, the staff is amazing, specially the breakfast team

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

they told me breakfast wasn t included, i showed them it was as that s what i selected when booking, when

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

the only minor issue we encountered was with breakfast

service at breakfast was extremely slow and the food was unremarkable / below average

the spa and gym was very small.

breakfast was ok, not amazing.

the spa and gym was very small.

unique building (church), great location, security guard 24 hours a day, free breakfast.

no air conditioning in the rooms. a bit poor breakfast.

we arrived and there was no power in the room, no tv, no wifi, no fan (we knew there was no ac)

comfortable bed nice kitchenette

didn't really affect my stay but it would have been nice to improve the coffee selection at breakfast and to

room service took more minutes than we expect, but nothing was wrong

no swimming pool only jacuzzi available

everything was best! location, staff, facilities, room service

the pool is not a pool but a jacuzzi

good bar downstairs

nice kitchen in the suite, accommodating staff

the gymnasium was basic, but sufficient for the size of hotel.

wifi was wonky at times. didn t like that checkout time is at 11am and check-in at 3pm.

the wifi did not work, there was no hot water, i got locked into my room the first day because the lock

we wished there were more offerings on the room service / pool menu

additional services such as the pool and the laundry are very efficient

i also really liked that the pool and spa were on the 7th floor so you didn t have to walk through the lobby

additional services such as the pool and the laundry are very efficient

gym was a bit cramped and the men's locker room connected to the gym not as well kept as one might

comfortable bed, great location and good wifi

wifi perfect

wifi, drinks, breakfast it has become one of my favorites hotels

and funky design elements, the stately oversized room and shower, the amazing chef-prepared breakfast, and most

during my stay, i had to meet up with a co-worker to prep for our meeting, we both enjoyed the breakfast and

great breakfast

the breakfast is amazing - lots of choice and very tasty and high quality

attention was amazing, included breakfast was filling, i will be coming here again

kitchen took long

small requests for breakfast (butter, salsa) had to go back to the kitchen, and delivery was much delayed

classic british-style hotel at the heart of mexico city, exceptional staff, in-room dining, and breakfast

the restaurant and bar were delicious

rooms were beautiful, super clean and the all access, well stocked fridge and snack bar were awesome and included

breakfast was disappointing

would wish for more items in the kitchen such as a baking pan inside the eletric oven (to heat little things,

wished to find cleaning supplies in the kitchen, like paper towels, napkins, dish soap, etc

100 for 13 days for a 2 bedroom) i expect more decent furniture, complete inventory in the kitchen and decent

the gym is awful

had a well-equipped kitchen but no detergent/sponge or dish washer for dirty dishes so we had to buy everything

wifi was also

even though it was a deluxe double, poor lighting in the room, minimal drinks in the mini bar, room service

gym opened at 8am. if you are traveling for work 8am is too late to go to the gym.

they have an amazing nice sized gym for your use

concept idea behind and everything revolves around that concept and name - very nice rooms - good wifi - nice

wish pool hours were longer

expected, and the staff incredibly helpful, i was not informed of a private event that closed the pool and the

love the breakfast

location staff breakfast

the location was great, the pool excellent, nice size room with enough space to unpack.

the breakfast was frankly disappointing

the boutique gym on the rooftop was a great bonus, and everything was spotless and thoughtfully curated

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

moreover, the gym advertised by the hotel simply did not exist

also not even coffee is free for breakfast

breakfast and friendly staff!

the coffee was better in the restaurant than the one for room service

clean comfortable rooms and friendly staff with a good breakfast served.

in our case, we were active all day after breakfast, had our dinner at various locations around town, and took

mistakes with room service and booking g services due to poor english from reception and room service staff

the gym was great

breakfast hot dishes could be better looked after

the breakfast is mexican style and the coffee is amazing

been nice to have a fridge in the room or an ice machine, but it wasn't promised or expected and room service

as well, there were times when i had difficulty with my wifi connection

fact that i searched for a place where my pet was available and when coming out of hotel they charged me extra