we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

we arrived pretty early from guatemala city

wifi didn't work on first night but given that you are in the middle of the forrest, it is

on the lake was magical, the room fantastic, the staff were lovely, the food great, especially breakfast

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

the room first of all, the staff at the reception and at the restaurant, the pool surrounded by the jungle (do

swimming pool room very clean great food

no tea/coffee facilities in room (but there is room service until 8

i visited the hotel for work, but i had many problems with the wifi

the kids enjoyed the

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

wifi was very bad and the location is not in flores but it s only 10 minutes by foot so not too

the pool was great as well for cooling down

the swimming pool and surrounding area is immaculate

wifi did not work in the rooms and only worked sporadically in the courtyard

great quiet room. good size, nice bathroom. amazing quiet pool. lovely staff.

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

they do have a small gym which isn t by the restaurant but by the rooms

pool and lake view

wifi was either not working or very slow rooms are outdated and need some work

i like the facilities, they were awesome, the pool and the amenities are nice.

was ok the first day no parking, the nob from the shower was broken, the air conditioner only work very little

kids liked the pool and the room was spacious enough for the 5 of us

location is central, clean, the beds were comfortable, the pool the kids loved, good air

staff were helpful, wifi worked well, it was extremely clean

kitchen was not clean when we got in

are awkward and small, floor was dirty, everything smelled humid, parking lot not taken care off, check in staff

the location and the view with parking available

with view on the pool, very clean and good furniture, - including a fridge in the room

pool

staff helpful to get us parking for our car

hotel is extremely nice and breakfast was exceptional (several options to choose from)

the pool time end at 9 pm

service a bit sloppy- laundry not done on time, slow service

have wifi but it was quite glitchy (especially in our room)

there are good laundry services

everything was really good! but the wifi was a little unstable some times

location, clean, nicely decorated, great breakfast

strong wifi and air-conditioning

was very nice and welcoming, let us do an early check in

breakfast

the a/c and wifi

staff was amazing, early check in, we could leave our luggages at their hotel, hot water, fast internet, comfy

location. access to many small markets. nice staff. decent wifi. good hot shower.

manuel organised our shuttle to tikal and our bus back to belize city

great breakfast options

wifi didn't work in the room.

there is a secure parking lot next to the hotel

the parking is weird

pool stagnant and the internet was slow.

they only serve breakfast. but it's super easy to find restaurants nearby.

this is it the reasonable price, the balcony with lakeview and the free breakfast

they prepared breakfast for take away because we had to leave very early. thank you!

wifi in the room is advertised

old amenities, the shower head was broken and no hot water. very loud bar in front of the hotel.

the wifi sucks,we barely had internet access while in our room,we had to stay in the waiting area

the wifi worked well. i thought the price is good. but now i know it was too high.

the hotel did not have a kitchenette as advertised (desk guy said,

good wifi in the room

the room was large and offered lots of space. the location was great. wifi worked well.

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

great breakfast, good wifi and lovely rooms.

the common spaces, pool, bar and terrace with lake view are beautiful and comfortable

breakfast - expensive shuttle service (the shuttle is needed but too expensive for the distance in question,

our room had a bedroom with a huge bed as well as an entry room with kitchen facilities and seating area

sit you down for breakfast and serve you your choice from a small breakfast menu

the position of where our room was but late at night and early in the morning we could hear the kitchen staff

clean and comfortable - pool was a plus

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

303 is very noisy , its just below the rooftop bar and there is an extractor from the kitchen that runs until

the shuttle still picked us up

we booked our airport shuttle at the reception and all went smoothly

location of this hotel was suburb - it s close to where the shuttles drop you off, and ideally located on the

central location pool by the lake free shuttle to airport

beds, location, pool was a saviour from the heat, breakfast included and shuttle to/from the airport

an excellent hotel right in the center shops and bar and restaurants all in walking distance and overlooking

but it was fine in the lobby, at the pool and in a small sitting area on my floor

wifi does not works everywhere

the swimming pool was a plus

loved our stay here, the food, and facilities (room, pool, restaurant, quiet location) were really great, the

the wifi didn't work in our room

excellent room service that always included some artistic towel arrangement (swans, flowers, etc) which was

everything but the wifi

wifi worked great during my entire stay

laundry is priced by item not by load, so be aware of that

very clean. very central. great views. desk for working!!! fast wifi. best hot showers.

wifi, clean and light rooms, friendly staff, good location

i really liked the late check out which allowed us to spend the morning in a kayak on the lake before grabbing

the position and the shuttle to the airport

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

there is also a nice restaurant and bar down below which serves really nice food, and again, is perfect for

the wifi signal was fine and internet was ok

the staff was very helpful and sympathetic when we had an issue and offered laundry

wifi not so

while the wifi was good in the room, it didn't seem to reach the roof top terrace

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

big room with pretty good wifi and our had a small cute balcony, bed comfy, good location.

- wifi could have been stronger

nice couches to sit on outside room where wifi signal stronger

marcella is amazing ud83dude09 good value and wifi

cheap, comfortable and safe place, nice and clean rooms and good wifi.

staff don t speak english but this wasn t a problem. very slow wifi.

wifi, staff involvement, tour prices

bar on the rooftop

had some problems with wifi and water, but the personal there help me to solve them.

wifi is not great

the place had a huge room with a great view and great wifi!

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

laundry service is very expensive

unfortunately the staff lost a bag handed over with the laundry

i cancelled another booking on the island of flores because i compared the reviews about wifi, and this one

better wifi conection and warm watter in the bath room

wifi worked good, the room was clean, the owner replied to my whatsapp messages almost immediately

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so

the wifi was sporadic at best

can swim in the lake and use the onsite restaurant or pool facilities

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of

wifi and ac 10/10 working really well

no gym. the pool was freezing and underwhelming.

swimming pool was small but luckily we enjoyed swimming in the lake

the included breakfast was absolutely delicious and gave us the perfect start to our day

breakfast is very good and we had 2 delicious dinners as well

the spa is also excellent- the chocolate massage was one of the best massages i have had

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores

late check out, clean rooms