we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

free monkey boat tour in the morning, there are free kayaks to use on the beautiful lake and the breakfast is just delicious

noise of kitchen fan heard at the pool. included breakfast should be richer

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

service is good, we enjoyed room service

very friendly staff; nice little paths around, great pool and restaurant

atch out for crocodiles) staff helpful and friendly ( and spoke good english which helped) the kids loved the

expensive laundry service.

the rooms are of a high standard and the restaurant and bar are excellent

i personally didn’t like that there was no self service laundry

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

expectations across the board, great pool area, really good location, super comfortable and best of all the staff are wonderful

the laundry service next door delivered our laundry to the hotel reception

room was great, pool was great , staff very friendly and super helpful

the swimming pool and surrounding area is immaculate

and well maintained hotel structure, courtyard and pool

i like the facilities, they were awesome, the pool and the amenities are nice.

they do have a small gym which isn t by the restaurant but by the rooms

staff went above and beyond and allowed early check in which was very helpful and amazing

location was good, nice pool and view of lake

the pool is too small

water in the swimming pool should be warmer

location is central, clean, the beds were comfortable, the pool the kids loved, good air

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the close for me for an

the pool and food

pool is great, with restaurant and bar

the pool was great. location was good. the room was pretty tight but comfortable beds

with view on the pool, very clean and good furniture, - including a fridge in the room

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

swimming pool

the pool was out of action for over two days

great breakfast

location, clean, nicely decorated, great breakfast

great breakfast, and especially the fresh fruits! wonderful staff!

breakfast

breakfast is included and delicious

staff, very clean rooms (cleaned daily), good shower (with hot water), very nice breakfast (not included in the room price), offer a lunch box for 40q (good to have for a trip to (+) next day, we got a breakfast box to take along, vegetarian wasn't any problem (+) the breakfast was yummy and the restaurant right infront of the water (+) the airport transport was always punctual, breakfast a pleasure and the communication was very proactive and helpful (+) great breakfast options (+) breakfast was included and was delicious, with plenty of choice, and although there was no bar you (+)beautiful views, clean rooms, and delicious breakfast. (+)gorgeous view, exceptional staff, delicious breakfast, and awesome location! (+)super friendly and reliable staff. great breakfast (+) the breakfast on the terrace was delicious

t plenty of others nearby) and there were a

they made us a take away breakfast in the morning as we had such an early shuttle

they offered laundry and it smelled really good

they also did our laundry for a reasonable price

the complimentary breakfast menu should have one more option. not only what was offered.

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

suggest that in the page should be indicated that all the social areas are not working but the pool

crummy pool

pricey for guatemala and the breakfast was not very appetizing

the wifi worked well. i thought the price is good. but now i know it was too high.

very weak, intermittent wifi, no hot shower

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

good wifi in the room

air conditioning, wifi and location

service in the side bar

wifi didn t work well at the rooms, there wasn t a safe in the room, there was no place to hang

wifi was strong

we did not try the pool, it was small and we got in late

wifi could be better for that room.

the wifi didn't work in the room and the tv channels were fuzzy and one english channel only.

om, pool, restaurant, quiet location) were really great, the staff were definitely the best thing about

wifi and hot water didn t work

the wifi didn't work in our room

location is fine and wifi works well

was a bar that played quite loud music nearby which you could hear in the room

i really liked the late check out which allowed us to spend the morning in a kayak on the lake before grabbing a

amelia was in good walking distance of shops, the community center (watched kids play basketball in the evenings after dinner) and the bakery for early morning coffee

the position and the shuttle to the airport

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

location, water refill, laundry, friendliness of the staff though no english....

great wifi and a jetty across the road so you can just jump in a cool off

while the wifi was good in the room, it didn't seem to reach the roof top terrace

first 2 nights we were in a room that had very poor wifi connection

the wifi signal was fine and internet was ok

arrived early had arranged for early check in

the food was less than desirable but the bar tenders were amazing and fun and always making wonderful drinks

the hotel is right by the water and has a bar and resto on the top floor

the staff were friendly & helpful, they have a laundry service which was same day & good value

great views from room, close to evening food market and early check in was very appreciated

the upstairs bar has a great view and a great vibe

i cancelled another booking on the island of flores because i compared the reviews about wifi, and this one did not have any negative reviews about the wifi

unfortunately the staff lost a bag handed over with the laundry

laundry service is very expensive

wifi was good

q per loads vs 15q in antigua) and they used the dryer

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

wifi and ac 10/10 working really well

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of in flores itself where the heat was quite oppressive

swimming pool was small but luckily we enjoyed swimming in the lake

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good condition

pool poor

special saludos to bolontiku managers percy & mariela and bar staff nelson & shirley

great food and cocktails, amazing lake for swimming of kayaking, swimming pool at night, great villas in the trees, free luxury boat to go to flores

have been more helpful, all were great but yaneli was particularly friendly with our questions at breakfast

the pool was the perfect temperature to cool off and big enough to do a few lengths, or there s

good wifi complimentary water attentive staff quiet cabins very good reception staff