swimming pool was clean & welcoming after a long day’s hike

the pool was in awful shape

pool and patio was under construction , waterfall on the other pool was off must of the time .

we were in the treehouse love nest, which has a wonderful infinity pool and adjacent jetted spa tub

top notch place! the breakfast was excellent!

everything from spacious room, gardens and pool, gorgeous view, great staff and delicious food

views fantastic heated pool with stunning views generous amount of space with lots of different areas to chill out in

we were in the treehouse love nest, which has a wonderful infinity pool and adjacent jetted spa tub

the rooms were big gad kitchen bathroom has front and rear entrances to the

our room was huge and included a little kitchen and a private bathroom

the kitchen supplies are basic, the oxxo close by is overpriced, so bring your stuff

i was upgraded for a room with a kitchen and i was very comfortable

she upgraded us to a king room with an extra bed on the top floor with a balcony and a kitchen

pool for kids

there was a few kids for a soccer tournament here so a little noisy but the place is quiet

we are family of 5 with 3 little kids

from kids running wild until late into the night was pretty bad

loved this hotel- w our kids

instructors were amazing breakfast buffet was great, choice and juice of the day yummy lovely

is magical, ambience relaxed, staff attentive, yoga studio & resident teachers superbe, spa therapists very talented

spa options are available too, we had massages luz who knows how to knead those knots to a state of

there is a small pool that was just enough to cool off during the day and have a warm swim in the evenings

the accommodations are steps away from a swimming beach, and there is a clean blue swimming pool on site

spotty wifi, almost no cellular connection

room service was a plus

the breakfast was really good and i love the location

super friendly, and the equinox pool and bar just for adults was a mega plus, since we don't have kids and we were able to enjoy in a relaxed space

top bar and pool diana the bar tender was amazing friendly and curious javier the manger was very helpful and

there were lots of kids

we loved everything about the hotel the food, environment, pools, customer service, etc

view from the pool is amazinggggg

is top notch, the setting is stunning high up in mountains, very secluded and obviously the pool is phenomenal

service, beautiful hotel and roof top pool

it is all you eat between breakfast abd dinner

just wasn’t expecting kids /crying etc on this trip

breakfast was really good every morning

ricardo made our days at the pool that much specialer with his constant attention to us and all the guests

just wasn t expecting kids /crying etc on this trip

first come first serve is great if you’re there right when the restaurant opens but with young kids not ideal to

right on the ocean. lovely pool. seven minutes by bus into town.

- interesting activities during the day (water gymnastics and yoga, volleyball in pool, bingo, music trivia, etc)

service around the pool was friendly, as always

- bar service is good and friendly

not enough lounge chairs by the pool

no laundry onsite

every resort these days, people get up at 4:00 in the morning and save chairs around the pool

comfortable, the staff were friendly and helpful, and the beach was private and protected so the kids could safely play in the water

everything was excellent except the waitress and breakfast he was a little rough can’t remember his

and the hotel had its own beach, restaurant, bar and store

my kids loved jessica and irlanda at kidz zone

the ability to sit in a lounge chair and view the beautiful scenery or quickly cool off in the pool)

did not use it but the gym looks very nice and well equipped

room service cake and spaghetti did not hit

kids club was okay but could have had more activities and entertainment for elementary kids

an elevator? not wild about the pool location, but it was cold anyway

the pool was clean but cold

the view, the climate pool, the staff very professional

along the beach but you would probably want to take transport if you were traveling with small kids as it wouldn't be ideal for a stroller

pool was in the shade

incredible views from any room and the infinity pool is beautiful

the rooms are nice, and pool area is divine

they had to empty and make repairs to the pool while we were staying there…

had the hotel for ourselves, we could enjoy the pool and jacuzzi to the fullest and had the staff's full attention

the stairs! i wish the pool had been heated.

great pool, massive private terrace from our room

seemed odd to me, was also given a room without a spa tub when one of the reasons we chose said spot was for the spa

room service was very friendly

n t even have a look) and the gym is also not a gym

nice beach club with pool. excelente food in the beach club.

den) concierge - cynthia they

the view from the gym and the terrace, the beautiful pool, and so many things

ssacc and eden ) and bar staff

the amenities included different pools / bar areas

shows on the rooftop bar were great

the roof top bar and pool and shows were amazing

we got a room overlooking the courtyard pool

if they added newer things, like a paint job or a newer pool, this place would constantly be sold out

no coffee pot in room but could get it early at the bar at the beach

no remotes provided the first night including a/c, tv or safety deposit no instructions on where pool or any other amenities no water or dish soap or paper towels in kitchen just had a really

-a holiday and only security guy to give me key but didn’t know about anything else-no remotes, pool towels, internet info

the pool was so tiny and similar to a baby pool

no amenities at hotel but pool

there s a good mix of both but i too many kids

room service but phone didn t work, plug in for extension cord was only 2 , they gave us an

abandoned beach bar covered by fence from your room above it was very unsightly

we were encouraged to get ice from the bar but we were often treated like it was a hassle

it was noisy when kids were there and it did spoil our enjoyment for a bit

little rooftop pool was a peaceful sanctuary

great location close to the beach and restaurants. rooftop pool with a view of banderas bay.

location, huge room with full kitchen and laundry

though we were only there a night, it would be perfect for extended stays as there is a complete kitchen available

was close to the beach had a great roof top with the pool

food and drink from the bar excellent

loved having a kitchen available

the facilities of the pool and the lush greenery is particularly lovely

the bar service was great as well

the pool area bar & restaurant had excellent food and service

small yet relaxing pool

great pool and comfortable room with a good location in the zona romantica

hotel room was a suite: living room, kitchen, and bedroom

i also had a pool view from the living room side and the two balcony spaces were off the bedroom and kitchen

nice roof patio with ocian view, great small swimming pool to cool off on the hot days

the rooftop spa and area and view is very nice

hotel stayed a family of five with three kids very safe and comfortable

i loved the upstairs pool area

the pool and the rooftop bar were incredible

the rooftop was amazing and george the bar tender is an amazing mixologist and a wonderful person

- everything from checking in, to the morning coffee, to the maid service, to the rooftop bar was pleasant

a great little rooftop pool and bar with a wonderful breeze and great view

super clean, maid is wonderful - even did my laundry, in a pinch

no do not disturb signs and wifi extremely slow.

only used sapphire spa for beach towels - preferred la caretta

however the wifi is lacking at points with no reception at the nice computer desk or tv

wifi sucks, off most of the time

rooms, sea view, service, close to beach, nice location, every day room cleaning, nice repair, kids friendly (even though they don't provide kids beds)

best location. friendly staff and on the beach. great for families and kids.

loved the live music every morning for breakfast

the only issue was the wifi was not very strong in our room. the kids were a bit sad about that.

the pool exclusive for adults temperature is perfect

the included breakfast was adequate although pastries are available at minimal cost

we loved the pool and patio

and they make pastries for breakfast

the bartender and manager were nice. early check in was appreciated.

there was always a chair available at the pool

it was loud - could hear music from restaurant, buzzer on door, room upstairs, fountain from pool

the room under the pool area

24 hour gym access, several pools, nice on-site restaurant

a great view of the coastline, especially from the pool

mbbells and machines), albeit old

extremely overpriced. no view. nothing included in the price, like breakfast.

breakfast buffet at larger hotel lots of choices overall pretty good , location was great couple

was fine its old hotels more for people older than kids

loved the pool, a lot of noise and people at the beach so loved the quiet and comfort at the pool

the breakfast buffet was excellent with a variety of different choices each day.

there was a bar that served great drinks and staff was very nice and friendly

about 30 rooms in the casa dona susana, and a lovely pool deck and covered patio on the roof - adults only

love the location, the staff is awesome and being able to utilize 3 properties for pool time is tremendous

great location, wifi and air conditioning, and the roof top pool was really nice

great rooftop pool

it was a comfortable hotel with pool access

staff is super helpful & able to assist if you need to book a tour of day trip activities pool & courtyard bring guests together & it's a great value as

beautiful patio for morning coffee and nice pool area

the swimming pool not being heated.

the pool is shallow but nice in the heat

full kitchen, nice sitting area with dipping pool, central location. super clean, good value

i couldn't get a wifi signal on the second floor.

at the back of the facilities and could hear the music from the strip club next to us and the bar at the front

tons of fresh plants everywhere and a clean pool

it included a kitchenette, an enclosed outdoor area as well as tv, and wifi

pool, courteous staff, price,

pool area and staff

perfect location, great facilities specially the swimming pool

wish the pool got more sun, but its a refreshing spot to cool down after being out in the hot sun

coffee in the morning, full kitchenette, ac, clean pool.

location is incredible. rooftop restaurant and pool is an additional bonus.

the rooftop pool and sitting area is beautiful and the restaurant near the pool serves excellent food at a

wifi isn t the worst, but each room will have a variation of wifi strength

poor wifi signal in the rooms old ac units operate very loudly

pool location staff mexican culture

we loved everything about this hotel. great art. great breakfast. sweet pool. perfect cat.

staff, location, beautiful rooms, comfy beds, cool pool, honesty bar, netflix in the room, continental breakfast

one more thing, the pool was fantastic

the tile around the pool could use some tlc.

staff was exceptional. breakfast was great and the pool area was clean and quiet

e pictures showed one) and when we got there there was no room with a kitchen available

cleanliness of the bathroom and kitchenette could have been a bit better

reserved a room with a kitchen

wifi is spotty since it's shared one per floor. the pool area isn't as great as the photos.

tv and wifi

guests weren’t allowed to bring friends up to your kitchen apartment for a meal

enough to get the most awesome type of room that didn't just have a balcony but it had a outdoor kitchen dining table lounging area all on this patio

for room with a kitchenette been charged 3000 pessos for 10 days and then 1800 for the last 6 days

like that there were no general kitchen facilities and that rooms in the upper floor had either sporadic or no wifi

the food we enjoyed

the continental breakfast that was included with the package was not that exciting.

breakfast was good especially on our terrace and location was fine

our stay also included a wonderful continental breakfast the next day

excellent shower fabulous pool wonderful staff great views and location

amenities the hotel offered, multiple swimming pools, good breakfast, comfortable rooms, chocolates every night, the location, the restaurant, during your

breakfast served on our balcony

beautiful gardens, swimming pools and antiques to admire

better pastries for breakfast . pastries were warm but soggy. brighter light at bed for reading.

guests would drink in the pool with loud conversation and music playing

the pools were great, the staff was so fun and helpful, the bed was so comfy, and there were cats

the breakfast room was gorgeous, with river views and a spa pool

i liked the decor, furnishings, location, infinity pool and bar on top floor

laundry around the corner did a load cleaned and pressed for about $2

wish we'd had time for the pool(s)

grab bar in the shower and the tiles are very slippery when wet

the property had gorgeous views, a fantastic pool and we loved the bell

pool closed at 4 no bar

the small pool was heated if would have been perfect

all the team

common areas - while the main draw is the fabulous rooftop terrace/sun deck with near-infinity pool with spectacular views of all of puerto vallarta and the bay, there is another deck one level

the roof top pool, hot tub and entertaining area was unreal

they have shared kitchen and pool areas

the pool overlooks the water and you can stay all day, helping yourself to drinks from the cooler

watching the sunset from the rooftop swiming pool was like a dream

i used the pool throughout my stay because i really love the view from the rooftop

gem in old town puerto vallarta, fantastic place to spend a couple of days, the view from the pool it’s fabulous, this is our second time that we stayed there and definitely it’s not going

fabulous rooftop deck where a nice simple breakfast is offered

breakfast was basic, but it did the job if you wanted it

continental style breakfast is offered every morning on the rooftop

the pool was filled with algae and then closed

pool looked awful

noise, unsanitary green algae pool wigh crumbling concrete walls and floor,,

there is a nice terrace with a small pool

the listing also shows a pool, which hasn’t even been built

lovely pool and breakfast area, good breakfast

breakfast was basically nothing

we’d love a bar at the pool! and just more items at breakfast

my bathroom sink was a bit clogged. they should really serve eggs with breakfast.

breakfast was fine, but the staff, fabiola and the girl at night were very accomodating

2) was spotty

the wifi does not work in the rooms only the lobby. hot water is rare.

wifi never worked

despite, just about everyone at the hotel complaining about it, they never managed to get the wifi to work

however the wifi in our room

breakfast was simple but nice upstairs with a little view of the ocean complimented with fresh

unit (2 bedrooms with 2 baths and kitchen)

breakfast was offered, however, i didn't partake in it as i had brought my own breakfast

friendly staff that helped us store our bags until our next rental was available; nice breakfast and beautiful terrace in the morning

the kitchen was very nice, clean and well equipped

great spot for having breakfast while hearing and seeing waves crash

we like the option to change the free breakfast for a paid buffet within the hotel.

location, pool area

the pool could be bigger but you can also use the sister hotel, el pescadero, pool up the road.

they should have a ticket queuing system at busy times and then guests could wait in the lobby or bar area until their turn is called

renovated rooftop pool and lounge area with a small breakfast and lunch service restaurant

did not eat breakfast there. the complimentary coffee was good.

you get a suite with a kitchen, cooking utensils and a refrigerator with a freezer

no cooktop what we expected, no swimming pool,construction

room was clean, spacious and it has everything you need from comforters to a fully equipped kitchen to make you feel at home

it was far better than i thought, but did not like pool area.

breakfast,location,room was exceptional.the lady who cleaned my room done an exceptional job.

breakfast was great,and that there was no noise at all coming from the hallway nor other rooms.

breakfast was excellent location was excellent k

the hotel is extremely well situated, clean and the rooftop pool is amazing, i really recommend this hotel, it was a great quality for the price

everything was great staff hospitality location,swimming pool great all around

wifi makes me login several times a day

wifi was extremely spotty

adults are free but kids you will have to pay for their breakfast

if you like kids running around screaming and slamming doors it's wonderful

the rooftop pool and lounging areas are amazing

amazing staff, location and views of the beach. great pool and restaurant on top for brunch!

the view from the rooftop pool was lovely

rooftop hot tub and infinity pool

to sights, proximity to beach (basically right on top of it from roof deck/breakfast/pool), central jump off point to grocery (ley), malecon, shops and great restaurants

rooftop pool was amazing, great views and great staff as we're all the staff in the hotelud83dude0a would

also the pool have great view

so eat at one of the other restaurants and enjoy the rooftop pool and the amazing sunsets

relaxing pool area

breakfast freshly cooked to order

i check into my room and there was a bad smell coming from the bathroom drain also there was a kitchen sink,, when you open up the door under the kitchen sink the smell was nasty there was a

wifi doesn't work in the room

parking lot outside the property

value for the price considering the small kitchen

we had rooms suited for longer stay with a kitchen

sometimes pool service took a while

my favorite was the hot tub on the balcony, 24 hour room service and the bar tender arielo and enrique

to make matters worse, one of the days we were there we ordered room service and specified that i wanted the meat on the burger well done, the burger meat came in

bit rocky, so swimming can be a challenge at times when the waves are larger but there are two pools, one of which is an infinity pool overlooking the beach

service of all the staff, all the restaurants have amazing food, shotout to paul in the pool that make our stay very pleasant, also the concierge that help me to plan all my marriage

very much appreciated the early check in and late check out

very much appreciated the early check in and late check out

incredible apartment and rooftop pool

is no lift so room was on 4th floor and pool on 5th so a long walk up with suitcases

the pool was nice too and great way to enjoy the sunset

the roof top pool was great to cool off during the daily heat

pool are is beautiful

great view comfortable to sit out and drink tea in the morning looking out over the ocean in the pool

little neighborhood across the street for some local eats, laundry, etc

go at easter there are tons of screaming kids

the included breakfast was superb

noise, staff picking up room service

excellent pools and pool animation

we reported it to the hotel immediately on monday when we came back from the pool in the afternoon

pros: rooms are service were exceptional; beach access; beautiful 2 pools; great restaurants and food; walking access to downtown and local restaurants cons: i've

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms coffee maker was broken part of shower didn't work

pool service was excellent. service personal in the restaurant were super friendly and helpful.

a good place to stay i would recommend they give your dinner and lunch and breakfast and i like the

breakfast was average, location is good but the rest nasty

excellent breakfast. nice pool. nice restaurant. good meals.

staff only thing good - no decent bar or lounge - no decent lounge cots -

many kids were grabbing food with bare hands instead of using utensils-needless to say we didn’t eat

much families and lot of noise (luckily the had pool for adults)

pablo was our waiter for breakfast and lunch

pool cold

the pool wasn’t picturesque, we enjoyed reading and relaxing on the terrace

pool was drained

hotel, very hip and modern design with a great pool area

pool is nice rooms are clean and hotel has lots of character

love the area by the pool.

room service on the app did not work.

i loved the fresh fruit at the breakfast buffet

no kids

used the spa and it was great

beautiful room beautiful beach spa was spectacular pools were beautiful

the breakfast was okay, not much of a breakfast eater.

breakfast buffet was good with lots of options beach access was easy pools were nice

i was a little hesitant with it not being adults only, but the kids have their own pool and play area

kids club also excellent

pools are nice, some staff are nice and some are not. taco bar was superb.