bby where you check in), our original room wasn’t ready upon arrival—even asked for an early check in, had to keep requesting a receipt, the first room they gave us was filthy and smelt

the manager was ignorant. my visitors has to pay for a room to visit and be by the pool.

didn't have breakfast however very quiet here definitely will continue to stay

staff the room the beds the parking area the building the area period breakfast the prices everything definitely the best hotel ever with outstanding service from staff

breakfast is the bare minimum (bagel, toast, juice, yogart, oatmeal, muffins, cereal, coffee) but

no coffee available after breakfast, and none in the rooms

convenient breakfast

we did not eat breakfast. location was great.

the hot breakfast

hot breakfast in the morning was all that we needed

the hospitality was amazing. complimentary breakfast was a hit with everyone in our family.

breakfast was good

breakfast was good

like that spanish worker who was in charge at breakfast, she did her job happily and greeted everyone who came in for breakfast with a smile

place was very clean, comfortable and breakfast was good.

staff breakfast

the pool and gym are closed due to covid

and breakfast were the highlight outside of the spa pool open till 10 pm my partner and i frequent here whenever i visit him

gym parking lot

the pool was perfect for my kids as well

the laundry facilty was a blessing

breakfast wast of time

it was clean and comfortable. passed on breakfast, it was pathetic

not much to offer for breakfast, but adequate.

we missed the breakfast.

the location was scenic, and the surprise breakfast-bag-to-go was great!

the hot breakfast was so good real bacon and eggs toast oatmeal grits

continental breakfast choice, n the facts that i had to change room after a night becuz our tv stop working

good breakfast

didn't eat breakfast being that i woke up late

great free breakfast

free laundry, lean well appointed kitchenette and amazing staff

free coffee and laundry free also- soap available for a buck

only thing i wasn't happy about which was minor, the breakfast was only till 8:30 during the week

pool not heated

room didn’t have a kitchen in it but other than that i loved the property and how close it was to

i would love to see some whole grain bread or something at breakfast, but oatmeal did the trick, thanks

everything was fine we can try the pool because it was raining besides that everything was good

pool was closed no breakfast

amenities description made it seem like there was an indoor pool, which was why i had chosen the location

pool's floor, my bathroom didnt have a lock, the pond had a bit of trash visible from my bedroom,

very clean, staff was so helpful and friendly breakfast very good, many choices

fresh and plentiful breakfast in the morning

the breakfast was great too

continental breakfast ever

the cleanliness of the overall facility, fitness center had new equipment.

was great, the accommodations were good, the staff was very pleasant, the room was clean, and breakfast was good

super clean. staff super nice, nice breakfast. love the room.

breakfast was amazing

spacious rooms, nice breakfast, nice staff

very clean , nice breakfast assortment

we did not have breakfast at your property.

everything and the breakfast

sunday. no restaurant service. did get bar snacks and drinks.

the rooftop bar has an amazing

ceecee at the bar was so sweet and personable, giving us a history of the hotel

geri at the front desk and ceecee at the bar were tops

marble staircase, huge doors, brass elevator and a well curated bar and lobby

breakfast was delicious and the woman who served us was very nice

nice breakfast and pool

the massages were the best. our bed was really comfortable and we loved the deep spa tub.

continual breakfast was fabulous as well as each person who works in the restaurant

nice breakfast.

full breakfast was excellent. location was walking distance to restaurants and attrt

great breakfast to start your day

our room was cute and comfortable, and our breakfast each morning was visually appealing and delicious

friendly staff and owner, spacious room, early check in, excellent location, tasteful breakfast

delicious breakfast

no inside transport. i didn’t have a car. golf carts for hire would work for me.

amazing amount of space for our family of 6. enough tvs to keep arguments between kids at bay.

with a beautiful dining room table that would seat 6, a spa tub, a working gas fireplace, laundry, balcony, two bedrooms, two bathrooms, and a small balcony that overlooked well kept

the property had trash on the ground and the attendants rode in there golf carts and sis not pick it up

laundry appliances were used

pools were nice and the fitness center was amazing since that is important to me

the houses are private but we could sit with other guests at the fire pit , mini golf, or pool

apartments looking over a swimming pool), i became wary

loved the kitchen island and the jacuzzi tub

the amenities were very nice with a heated pool, hot tub, mini golf and more

the breakfast was one of the best i have ever had and it was included

the room was clean and comfortable, and the room service and front desk service were good

breakfast was excellent with many healthy choices

the pool is really nice

fitness room did not have much.

breakfast had enough options to keep the kids happy

gym was poor no hand cleaning machines

gym was small and breakfast was okay

this hotel were great,the room, breakfast,and staff were excellent.

the room was quiet and the pool was nice

menu given for room service but room really not conducive for eating unless you rent a condo

the coffee bar at the mill was a pleasant surprise and the lazy river pool kept everyone entertained as we

understaffing showed. late getting checked in. one bar was closed. the other poorly staffed.

close to the pool and spa was also nice

no room service which is crazy for a high end resort

breakfast was very big and snack hour was a great touch

like the space in the room, the complementary breakfast and snacks

they offer breakfast, gym, hot tub and pool

they allowed children in the gym who were playing around on the equipment and blocking adults from actually using the facilities

the kids was excited about the free treats during the time of 5pm-8pm

i also liked the size of our room and the breakfast was good

clean room and facility including pool and gym

breakfast was great, nice clean room

so hot inside pool section

clean room and facility including pool and gym

hotel room is spacious and clean. hot breakfast is delicious. will definitely stay next time.

design of hotel, amenities pool, game room and gym none of which i got the chance to use as i checked out before the end of the first day

great breakfast and the only hotel i've stayed where they still provide daily room service

they loved the pool and the game room

pool, gym, free coffee

also the guest laundry didn't have a change machine or a machine to buy a small box of laundry soap

the facility is aged and outdated however the pool was nice for a cool down and the laundry room was appreciated

can walk to the movies, put put next door, laundry matt close by, and right many places to eat within walking distance

just waffles you make which takes time so the breakfast bar is always crowded and cramped

breakfast had no variety, juice machine didn't work one of the days

have a bench near the shuttle pick up

the shuttle dropped us off and picked us up at a famous restaurant nearby and the driver gave us lots

the comfort and location rooms, pool, spa, restaurants & staff were personable & very polite.

nice to have a spa right across the street, (the wife used it albeit a little pricey)

their were any festivities planned for saturday 10/29/22 as we saw pumpkins around the town and kids in costume, staff said there were no halloween events except for the haunted tours

pool was relaxing

good breakfast and the cocktails was excellent the staff was very good as well very helpful

continental breakfast, the absolute best!! the bar area

there was no restaurant open and no room service

the pool area is too cold

the pool was open 24 hours! the hotel was very clean and well lit!

the room service was phenomenal!

bathroom could have used a grab bar in the shower.

no room service the second night, no clean towels, when i called down and ask, the kid replyed

breakfast was great. early check in was nice of the staff

the pool was also clean and water temp was perfect

gym wasn't the best only before they need to have weights in the gym

the pool and activities for kids

groups, 6 couples, travelled for golf outings

hot tub not working correctly. (half of the jets not functional.) pool towels very old, ratty.

disappointed in the breakfast. no hot items. just oatmeal, cold cereal, bagels and fruit.

com changed it after conversation with manager the next day they changed room the breakfast was only cold food and muffins which on the last last the only had have the amount out as

breakfast could have had a better selection

the breakfast would have more then just cereal and bagels

there were not hot breakfast options like most hiltin hotels

felt at home - gym is pretty good too which is so nice as most hotel chimps out on the gym

steam and sauna were only available to golf members and not included in inn fees.

this place is huge, beautiful gardens with massive trees, golf coarse right outside the back patio

comfort and space of the bedroom, excellent foods, pool to relax in, friendly front door

great location, spa, dining, and fitness were top notch. outdoor pool is fantastic.

had the weather been more sunny than cloudy when i was there i would have wanted an outdoor pool, but i thought the accommodations were just fine

breakfast, bed slept very well, liked it had fridge and microwave

pool area perfect

they also a gym with several free weights and treadmills

gym equipment didn’t work!

the hotel was very clean and modern. brand new gym. very nice and spacious rooms.

friendly staff and complimentary breakfast

see above. business center no printer, no gym

so the indoor pool was closed and it looked like maybe doing some renovation stuff

there’s no gym either

breakfast was very good with good variety of food and appreciated that someone wastheremakingsure

beds are very comfy. the laundry service

gym a bit neglected.

didn't get to use pool/gym but they looked great

breakfast was good and constantly refilled

the bar and exercise room was a plus

lady was also very personable and great towards our kids

ice creams every night made my kids super happy

the pool and hot tub was awesome

great breakfast buffet! excellent dinner at the bistro 515!

we all enjoyed the clean pool

wish the pool was

pool was a little dirty but not bad

that lived there sat at the pool 20 hours a day smoking weed so we did not feel comfortable going down there

everything was easy to find. pool looked nice. rooms were clean

we also were able to use the pool and spa at adjoining property which was

the location is fantastic and the fact that the spa, pool, and fitness center is at the williamsburg in and available to grifin guests at the same rate

pool a short walk or drive and no amenities at location. wasn’t an issue but might be for some

the surrounding area was beautiful, salon, golf, hiking, staff and size of our room were great.

great location. nice staff. gorgeous views of the golf course

it's nice to have a pool and a warm spa jacuzzi for this price

no breakfast available because of the covid

moth, cockroaches, no air conditioning in the common hallways, laundry room a

also add a atm machine and coin machine for the laundry

there was mold almost everywhere, our room, the pool and the laundry room was especially disgusting, mold was all over the walls and ceiling

indoor/outdoor pools, hot tub. breakfast was great!

very clean, comfortable, and we loved the inside pool

breakfast was excellent

kudos to the kitchen staff

beautiful room , very clean and quiet. great breakfast! highly recommend!!!

the pool was very clean and stocked with clean towels

pet friendly room smelled good despite being in ratty condition. bar and laundry on premises.

my kids wanted to go swimming in the pool but i would not let them because they were open wires

the pool was clean and plenty of towels to dry off

my room was on the fourth floor, and almost all night kids and other intoxicated guests were up and down our halls all night

definitely need more lounge chairs at the pool

it was very beautiful, loved the pool and smoking area

greeat front desk great room excellent breakfast! people cared

best variety of hot breakfast included in your stay, at any hotel i've ever experienced

place, very nice location, easy to go anywhere in williamsburg, very good breakfast bar, staff very

the pool & adjacent water park for kids was best feature of the resort;

laundry room! after a week traveling it was great to have the possibility to do do laundry!

breakfast including hot breakfast was great

they gym was pretty good for a hotel gym

enjoyed pool, kids splash area, mini golf, and table tennis

no waffle maker at this best western location. indoor pool closes early for me.

dated, not all amenities listed were available (no gym)

the room, the staff, breakfast was good. it was close to the things we wanted to do.

the gym had no water or towels

kids enjoyed the pool

pool

the pool was very refreshing on hot days after sightseeing

it was comfortable! they had a pool

the seasonal pool is wonderful, too

only complaint was the pool was closed

the front desk, housekeeping and the breakfast ladies

coffe wasn’t great but breakfast was good

the 4th floor hall smelled of mildew, either coming from the damp ac unit or the laundry room.

large rooms, clean and excellent service. also a free breakfast.

the breakfast was delicious. the hotel was in a great central location.

room service came late

the pool, the location, and the room service!!

excellent heated indoor/outdoor pool. the entire hotel is very well maintained and clean.

i typically only hope that the hotel has a decent gym, which they also did

i loved the amenities the pool and gym was awesome

great location to busch gardens. friendly staff. awesome pool for the kids.

great location to busch gardens. friendly staff. awesome pool for the kids.

water was cold however that did not stop my son or the other kids there from playing in it

was missing several things (only had a bar of soap for toiletries), bath faucet was leaking non stop, chair in room did not stay up

in the room beside me the family keep yelling at there kids

hotel seems brand new and the pancake machine was a big hit with the grand-kids

was clean staff was friendly good location except for the kids running the hallway i really enjoyed my stay

communication when certain stuff opened back up because online it says pool and gym was closed but when i went up there they said it was just opened up, so i didn’t get a chance

staff, felt safe with door lock, convenient with pool and breakfast available, clean, up to date furnishings

great breakfast, very clean and comfortable rooms

good value and location. staff and room service were excellent.

parking is a little tight.

the only thing i had a issue with was wifi. it was horrid.

rubber burning smell in the elevator, no hot water in the sink, and no room service also english speaking staff

wifi keeps kicking me off i have to constantly reconnect

hot water and room service

it was the lack of room service and how's keeping for me

pool is open for kids the had a blast!

the pool. lack of room service.

was cold the whole time and kept composing and then got no room service when i asked for

everything was good. breakfast excellent

and the pool was heated well

pool was small

the pool and breakfast was amazing and it was just icing on the cake

very clean. breakfast was good. friendly staff. good location.

great room, excellent breakfast, upbeat lobby, friendly staff

the hot breakfast was free and had the best selection

the breakfast was excellent and the kids loved the swimming pool

indoor pool is a nice size

the breakfast was excellent and the kids loved the swimming pool

pool restrictions due to covid but nothing they can help

the walls are absolutely paper thin as we could hear others moving around and doing laundry in the middle of the night

the pools were great for kids, and there was a lot of space overall,

fun amenities available which include indoor pool, arcade, bowling, mini golf, basketball and soccer,

rooms were nice, close to everything, nice view of pool and other activities