the pool was nice but should be heated

i think the rooms could use more lighting and the pool area could use a good update.

the rooms was clean and the pool was as well and my kids had fun

the hotel had a gym. the staff was friendly.

the room service was very quick and breakfast was fine

is just the pool that s a lot of clorox on that pool

restaurant/ no room service fees,taxes and parking charges exorbitant charged $50 for a late checkout request

a little wait for check in , but i was complimented with a drink at the bar .

the wings at the bar during happy hour were delicious

room was kind of small. wish the pool stayed open later.

the kids enjoyed the living area

really enjoy our stay , the rooms are wonderful, loved the kitchen area, we will definitely be back

high cost for parking and lack of parking on the street all the little kids hogging the hot

woke up to late to eat breakfast, but the location was lovely, clean and comfortable

i loved having a full sized refrigerator in the kitchen with plenty of dinnerware

concierge & breakfast restaurant fresh home-made oatmeal everyday at breakfast & buffet omelette bar comfortable bed spacious room efficient service in replacing

we felt safe walking to and from the center, and we had a good lunch at the bar downstairs

the common areas are quite nice - a library where you can sit for drinks or just chill, a cool bar and a large vestibule for waiting for quests or simply to rest

comfortable and clean. nice fitness center.

the hotel bar closed at 10:30pm

good variety of workout equipment in hotel gym

location was great . small want to my kids schools, drexel and upenn

close to the train station, beautiful view from my room, great room service, so kind receptionist ladies

the gym had a surprisingly

1) they did not offer room service. 2) the breakfast that was offered was awful.

had to ask for wifi password

gym facility is awesome

room, breakfast, location, gym

since wifi was good, the ipad in the lobby just didn't do the work enough

i liked it all. prices at coffe bar were very good.

was a bit dusty, kids were both were sneezing and coughing before bedtime

was a bit dusty, kids were both were sneezing and coughing before bedtime

pool in spa area allows kids

it had an indoor pool, outdoor afternoon acoustic music in a courtyard with waterfall, rooftop lounge/bar with dj

we checked in there was old room service dishes and food on the floor right outside of our door

thing i didn't like, was it was too many young kids stay their that night

pool was disgusting, after 5 mins of letting my kids swim i told them we had to leave because i kept feeling slime on feet it was like a dirty fish

came up to march in the mummers parade ,i needed early check in on a brutally cold day and was taken care of,,,i marched , froze , and got back to a

kids n adults running n staff did nothing

food in hotel bar was very good

spa

top draw large crowds on friday and saturday nights leading to lines for the elevators and the bar being completely full

not have breakfast, but the gratis coffee was delicious

the swimming pool and car seevice

no sour dough bread for breakfast

location, rooftop pool. thoughtful details (roomservice, laundry room). very friendly staff.

it has a rooftop pool, the rooms are huge and great

king 1br, with sofa bed worked great with 2 kids

kids smoking weed in the room next to us was a bit much

great for our family of four with 2 young kids

the room, the staff, the gym and the location

friendly counter staff who offered me an early check in

there's a fun bar in the lobby and the gym had a lot of equipment

loved the bar downstairs

the early check in and the decor and the restaurant downstairs

loved the bar and the location was perfect

have to wait a little bit for the towels at the pool but otherwise it was great.

they had a swimming pool, a laundry room, and a gym

great staff . beautiful swimming pool. so clean.

gym and pool area was excellent , and the location was right in the middle of everywhere i needed

atmosphere and service at the library bar, the bar outside lavroix, and, of course, lacroix itself

weren't very helpful, gym hard to find, limited minibar, bed was not comfortable, room service food was

gym and spa and spool were an amazing way to wind down after a long day

heated pool adjacent to a great gym complete with a reformer and other workout accoutrements for

we stayed on a sunday so the hotels restaurants and library bar were closed

room service for breakfast was fantastic

need more options on the late night room service menu

the bathroom wasn t clean, a bar of soap was left in the bathroom that didn t belong to us.

entire lobby and bar are under construction

we were asked to schedule an fixed time at check in for everyday room service but they never kept the time and one day they even come and didn t make the room at

i was able to do a late check out at 6 pm which allowed me to enjoy my last day in the city without worry

gym room looks differently than what's pictured in the elevator

refreshments were great and the wifi is complimentary

awesome location, great premises, no pet fee, very nice personnel

need password controlled, secure wifi.

cool vibe. accommodating and friendly staff. great view. tasty room service.

only suggestion is we assumed room service would automatically come every day

rooms

only how expensive the wine and champagne that they have at the hotel but the bar is a lot more cheaper

i think room service should be 24 hours long

the lady worked at the breakfast restaurant was especially very friendly and nice

such a nice property. the breakfast was yummy!

breakfast was too understaffed to provide the quality experience you expect from this type of hotel

our experience at check-in, breakfast, and with the location exceeded our expectations.

breakfast service could be quicker. but the food was worth waiting.

reception and bar staff were superb! couldn't help more and really enjoyable to chat with

room/gym

you can t beat the price

property has a bar and a starbucks!

a list of area restaurants, directions to hotel gym, etc; would have been nice

the hotel had self laundry room the lobby is very nice staff are very friendly and helpfull, especially stephen

room we got we very roomy for the kids to fun around and for my wife and i can have our alone time

i was very comfortable with my kids there

would have been nice if the gym had a hot tub

great in room toiletries, very large gym

the laundry was not open and we desperately needed to do a little washing.

incredible grounds, restaurant, bar, gym, pool

great location! comfortable bed. yummy breakfast.

called and asked for early check in and the front desk person i spoke with put me on hold for awhile then came back and

it no longer has a pool but the site pictures were not updated. kids were disappointed.

large room with great view - clean - strong wifi - great communication with staff - superb location close to everything - early check in at

and modern feel and decor, staff were accommodating of early check in and late check

room service had to be requested daily. if not, it was performed every 4-5 days.

there was an event on in the bar the evening we arrived and we could not order snacks to eat in the bar, the second evening the

no room service if i had to give something.

free breakfast

only thing i didn’t like was the breakfast they served a lot of pork products for breakfast everyone doesn’t eat

close to all the attractions downtown and great breakfast and nice staff

breakfast was ok- nothing special

free breakfast

the kitchen staff did a great job with the breakfast

breakfast was amazing

location is perfect. beautiful room and a breakfast that more than okay is.

breakfast was very good

the breakfast was good and the location was appropiate.

the in room dining and the gym and the space of the room was good.

the gym was beautiful and had high end machines and dumbbells

room service, during my 1 week stay at the hotel they only clean the room once, the reason they are

room service exceptional

city view ! room service/ breakfast

incredibly tasty food in the restaurant/room service

it was a horrible experience after having travelled a long time with 2 kids…

the bed was insanely comfortable. reception was always nice and helpful. and free wifi.

many thanks to the staff (especially the girl at the breakfast) for everything

location, historical atmosphere of the building, breakfast buffet, bar.

the room service can sometimes happen and sometimes they don t serve your room or they remove a towel

it would've been nice to have some kind of room service.

downstairs bar is open until 11pm

was comfortable rooms clean got a good lift session in the gym just the parking was city parking i think it was around 40 something for 24 hours i don t

grab bar in shower was not placed where it could be helpful. the view was not the best.

nice hotel, wonderful location, staff was helpful and took the time to talk with our kids, overall a great experience

the spa could be updated.

when asking about the slippers for the spa nothing arrived despite chasing

there was no room service and the restaurant was not open for take out. no spa services either.

room service (cleaning service) is not up to the ritz level (-)room service food was not great. (-)really didn't think the room service or the restaurant food was very good (*) however, the room service staff was excellent at 2:30 in the morning (-)small selection in the room service menu. also very limited dining selections. (-)there was no room service and the restaurant was not open for take out. no spa services either. (-)room service is very slow i ordered someone to show me where is the saftey box cause i couldn't (-) room service hours were limited and food was insanely expensive (-) - the phone in the room wasn t working - room service menu wasn t in the room until we asked for it , it was shoved under the door and the

staff was very kind, helpful and respectful the breakfast was great

large renovated and well maintained rooms, kitchen well equiped

great location, comes with a pool, gym and breakfast

early check in was so nice as we had a function to attend and we’re weary from traveling

i think it would be good to expand the pool as it is a big draw for families with kids

great gym

took a long time to remove a dirty room service tray from another guest outside our room

the ballrooms, the fitness area, the pool/spa/etc, the food court below, the shops, etc, even just walking around the staircases and

received complimentary drinks at the bar upstairs with check in and the kids got free cookie vouchers from a local bakery at check in

room service choices and delivery was great

went to the pool and it was full couldn t get in too many kids

only problem i requested and paid for a later check out room service kept coming to my room

someone should check all amentities to make sure they are up to code

great location! got early check in and late checkout

used the laundry and both washer and dryer ) created problems skin reaction to clothes not rinsing enough

they weren't allowing late check out and the best thing about a vacation is sleeping in.

my kids thinking it was a pool on the 5th due to the advertised signs in the hotel

it would have been nice to have a mini bar in the room.

clean hotel, spacious rooms, great gym and spa. this is my favorite hotel in philly.

the room was beautiful, the spa and services were wonderful, and the staff was excellent.

the bar opened later than i would have liked.

there is a bar in the restaurant as well

the gym was not as pictured. very little equipment, but enough to get a workout in.

was a little disappointed in the 'gym' and indoor pool

very close to the market. aloud early check in.

crawling right across the floor then into the kitchen

the gym needs some updating

having a gym and pool available was also an advantage

the fact that the pool closed too early, the fact that the gym is not a gym but, a small sweat box with a few pieces of standard old school choices for cardio

we were still asleep, we had a late night at a concert the night before and check out wasn't until 11am so i'm not sure why they

pool to me the metal stairs to enter the pool on the right the first one at the side of the gym was loose, not straight and not safe, also the rubber tiles around the pool

you re a family with young kids, it s not the calmest location

very comfortable, good wifi and good breakfast!

front staff was so friendly especially with the kids

we were there for the marathon, and we got early check in which was so nice to be able to shower after the race

hotel bar was very generous as well

stylish location friendly staff was able to have a late check out

the staff were amazing—from the front desk to the bar and breakfast team, everyone was warm, welcoming, and attentive to our needs

one night the bar was snooze city but the next night another bartender put on some decent music and people

same in the gym

but the continental breakfast suggested carry and enjoy in the room

good continental breakfast

sevice. complimentary breakfast. 24 hour coffee service-coffee machine is great!

breakfast could of been better

standard breakfast was good, fresh muffins and fruit each day

the staff was great, good breakfast and the bar and restaurant staff was great

the staff was great, good breakfast and the bar and restaurant staff was great

the street that the hotel is on is wonderful for night time bar crawls and food

they’re breakfast was good as well, the room was great

the complimentary breakfast bar offered delicious food and beverages

included, could check out umbrellas, quiet, bathroom with jetted tub and separate shower, kitchen(stove, frig, microwave) with dining table, sofa bed in

absolutely beautiful house with so much charm and history! great little breakfast as well.

breakfast could have been a little better quality, but it was fine for being included in the room

breakfast was stunning, that home made granola and pastries, so goooooood

spa bathrooms with quality toiletries, towels and bed linens

comfortable bed and good wifi

would be great to have a pool- missed our usual morning swim

room wifi was spotty

room was nice the location was great , i liked the fact that you guys had a pool and laundry

the wifi did not work peoperly.

free wine hour at 5pm, awesome breakfast at red owl, connected, with vouchers

rooftop bar and restaurants were not open

small problems with room service but these were quickly remedied and the front desk adjusted my bill to compensate for

loved the location and free wine at happy hour. great gym! super friendly staff.

my husband complained eggs were cold at room service

really cool venue ... beautiful courtyard. free breakfast and the jazz bar !!!

sausage or some kind of meat on the breakfast bar and having no scrambled eggs

quaint bar and restaurant attached

bar was skimpy

small bar off the lobby felt homey and we stayed there to watch the end of a basketball game

that breakfast wasn’t included for the price

no breakfast

the hotel was spotless, looking like a new facility. the restaurant and bar were phenomenal!

modern, nice bar restaurant

the pool was under renovation during the summer.

breakfast was okay

charge for parking. carpets seemed a bit old. fitness center needs an elliptical machine

nice breakfast

having a fitness room helped keep me on schedule while away from home

breakfast awesome

really enjoyed the sweet pool & excellent in-house restaurant (which is very popular so get a res)

small, nice staff, we like the pool, gym and steam roof.

was a little far from public transportation & the poolside service was a bit hit & miss (tho the bar is close enough to hop to)

needs a locker room for the gym / sauna

the gym is snug but in line with the size of the property

with young kids

the bed was very comfortable. the room was very spacious. the gym was very nice and clean.

the gym is full of great equipment

cluding kids) plus tax

bar and restaurant staff make you feel very welcomed and looked

the beautiful location, restaurant, and pool.

the gym was excellent (and even had free headphones), the views were outstanding and the bed was

the pool was absolutely fabulous and was a nice warm temperature

the view from the room and the bar downstairs

the views from the windows were spectacular, we used pool, sauna and work out place.

we ordered an app to eat in the bar area and also stayed for breakfast -- i found eating off paper plates to be odd

only one chair. small pool.

the complimentary breakfast was lovely.

we arrived early evening and tried the hotel's small bar and grill, the meatball sub was great

the pool but we understand

i used the bathroom, and of course went to wash my hands with the bar of soap provided on the sink

staff gave us excellent service we went during christmas and my kids were able to get gifts from under the tree

the staff was very friendly and the kitchen staff was accommodating to meet our needs

the food and drinks at the bar were very reasonable

recommend hotel bar and grille for breakfast

breakfast? for a 2 star exceeded expectations friendly service. clean rooms

staff accessibility to casino and citizen bankb

we rented a car to get there and used the hotel/airport shuttle to go back and forth

i liked that we were able to have early check in and late check out with no fuss

breakfast is good, but the hotel was understaffed

checking, the pool area was completely empty so the kids got to enjoy themselves, location was close to different food spots, staff was welcoming and

location and pool

checking, the pool area was completely empty so the kids got to enjoy themselves, location was close to different

room was quiet, clean and comfortable gym and pool was nice staff were friendly and helpful

but the bar and grill you have inside the facility is amazing

there are restaurants and a bar within the hotel

& thoughtfully designed property, great location, very walkable to the town, lovely bar and restaurant spaces including an outdoor space where we listened to a band play

and the bars and restaurants on site is amazing, lloyd the bar tender was amazing and definitely made the

new hotel with nice rooms, very clean, and a great gym got close to train station in

love the fact that breakfast was included each day, on-site parking and the kitchen was nice to have because we always have to get a philly cheese steak when we come to town

pool and fitness center was open even during the pandemic that was a nice plus

covid the way breakfast was set up was good

the staff were courteous and willing to help (front desk, housekeepers, kitchen staff)

the cutlery for the kitchen was greatly appreciated and the space of the overall room

our waitress at breakfast was very nice

wifi didn't work...

great service & awesome food & we ended up using the shuttle to the airport which we had not known was available

good fitness room, and i wish that i had used the outdoor swimming pool

there was no continental breakfast, i would like that next time please.

great airport location, very clean and quiet. shuttle driver was on time and very helpful

traveling with kids it may not fit your needs completely but you can make it work

people with kids will bring own gaming system they should be some type of hookup to allow them

the hotel parking & shuttle to the airport from aloft is our preferred way to fly out of phl.

wawa is right around the corner so i was able to gets snacks for the kids

the gym was out of service

staff are great! and they have a bar and grill with truly exceptional food!

the gym was out of service

laundry is convenient, rooms are quiet and comfortable

free snacks, convenient laundry, close to my work so it's its been nice

kids stay free here, so the pool was full from one end to the other with screaming kids not really

pool and gym were nice

pool was chilly

i was told by my niece whom i got the room for. she said the kids loved the heated pool. :)

the kids come out wet and all the cold air hits them helping them to get sick

close to air port, shuttle was very quick very clean room very spacious really liked the hotel

need to trim the trees around the pool , they shade it to much

when we requested new towels upon our return (after 5:00 pe were told that the laundry was in the dryer

shuttle was not reliable.

the staff was courteous, friendly and helpful. the room was clean. the breakfast was yummy.

the airport shuttle runs every 30 minutes

excellent service the perfect breakfast and the location is very close to the airport

awesome shuttle to & from airport to hotel and back

great priced parking and airport shuttle

breakfast could have better selections.

pool...location and breakfast

staff and gym

the gym is also well equipped

raved about the breakfast the gym looked good but only had one mat (which was being used) & one set of 10lb weights (which where

great breakfast and comfy rooms