gorgeous hotel. lovely not having so many rooms. beautiful pool and casitas.

neither of the two gym machines worked at the time we visited. running machine was

the pool was beautiful and it was just a short walk to the beach (or you can take the beach shuttle)

there’s also a cute little shuttle named chichi that runs every hour

, a shuttle service,, beach towels, and even chairs and snorkeling equipment for our sightseeing beach

gym

the gym was a reasonable size and mostly clean

the pool is great and they bring a dj out every afternoon and have a great vibe for those that want to

we had a great time, 4 kids who didn't want to leave!

the pool, swim up bar and activities on the ground was major cool - and more importantly the staff - they were

too old and too dirty, never cleaned, beach towels below any standard, beach never cleaned, gym equipment not functional and really outdated, palapa policy never communicated, not enough

easy transportation from airport to the hotel by taxi

i m super organized so i didn t mind they came to do the room service every 2 days

also, the wifi was not secured

not fair in pool area or beach

i like the location, the beach ,the staff, the hotel himself ,the casino etc...

i liked that they had an adult's only pool and a family pool

people smoking in the casino

good breakfast although a little expensive $68 for two (kids free) - we

got pretty noisy with school kids in the holiday time

thing i wish is that the pool was open later

of many guests, to reserve their spots early in the morning on the beach and the area around the pool, by putting towels or personal belongings on lounges and then return to there rooms

we had a king bed and instead of giving us a suitable room, they brought in two twin beds for the kids

liked the variety of the breakfast bar

any all inclusive that we have stayed at room service was included and to limit our 7 night stay to only 4 nights of reserved dinner

location and grounds, cleanest beach, free alcohol drinks in casino, super friendly staff and people in

beach food wasn't very good and poor selections. room service was much better.

some construction going on noise by the pool but definitely didn't ruin my trip

only complaint and a small one at that, was service at the pool was hit or miss

pool & beach area better than others observed all way to ritz

the property wasn’t beach front as advertised so had to get shuttled to a beach that was in front of a hotel that is under construction

did not have any issues with the wifi on the property

this hotel is the perfect value for money, and i highly recommend it to both families with kids and couples looking for a relaxing getaway

one thing we were not aware of when we booked our trip one the printout it said breakfast daily for $22

our stay we acquired a complimentary buffet breakfast which was well staffed ,welcoming,and very clean with a great selection of

the staff were great, especially berny- he made a huge impact at the pool bar to many guests

staff extremely helpful, room layout is perfect, low density 2 story, car parking right outside the room easy to come and go

small. clean. lots of room in unit. great staff pool

not too crowded which was nice for chairs and the pool

also, very clean gym

swim up bar was awesome

the rooms had a mildew smell. wish there were more activities for the kids

first day, a saturday, we chose to go to pool

there was toothpaste on the sink from the kids brushing in the morning

on a beautiful beach - nice pool - excellent gym

we enjoyed the big lap pool , its a good segway when your tired in swimming on the beach

facilities great pool and bar as well as service

breakfast was fantastic, amenities clean and near, but i want come back soon and see the tunnel

very nice snd efficient staff cleanliness of the hotel ease of checking in free parking breakfast uses real utensils happy

the pool is brilliant as are the pool towels

pool while not large, was well maintained and perfect for us

nice pool area

clean , confortable, cleaning lady she was very kind , swimming pool was great

rent chairs here for $5 and sun umbrellas are free at the beach ud83cudfd6 outside is wonderful, pool and trees are amazing

breakfast was good and healthy

a longer beach bar happy hour time

rooms have a small kitchenette and with a grocery store nearby makes it perfect to grab simple breakfast foods and/or snacks and drinks to have on hand

the room was nice. laundry room on site. cool beach restaurant across the street.

breakfast/brunch options nearby are a bit limited.

the team members were so nice and loved the bar that they have on the property especially the happy hour

was absolutely family friendly we have a 6 year old and he loved every minute of the kids

more bar food - kids were craving chips and salsa

the room was huge and contained a big living area kitchen, with large fridge/freezer, microwave, coffee making facilities and fully equipped with

rooms very secure doors, three different types of pools and hot tubs had a decent gym very

i would say is the walk across to the beach is sort of a distance but they do have staff with golf carts that can transport you if you can t walk long distances or require assistive devices

breakfast was nice

unfortunately the bar and restaurant weren't open

the parking lot behind the hotel is huge and has plenty available space

its super clean and the breakfast exceeded our expectations

free wi-fi was great, as well as free in room safe and free parking for rental car

membrane on the pool was completely coming off

location and pool are great

breakfast was great, however there wasn’t any bacon.

the breakfast was good, i wish in the future that bacon be added to the menu.

pool should be heated we never got to use it because the water was too cold and the breakfast was