the staff was amazing. extremely friendly and helpful. the breakfast was really good as well.

the bed was very comfortable. breakfast was more then i expected. staff was very nice!!

great staff, room cleanliness, breakfast

nice selection of breakfast food & beverages. fresh!

and updated rooms and a great breakfast

breakfast was amazing. staff was very helpful and nice. rooms were very clean.

people were sitting around the pool smoking and drinking and we couldn't enjoy the pool.

parking and the fitness room.

breakfast was good and had a nice selection

breakfast was really good, clean room super nice staff, yes we would stay again!

had fridge & microwave decent place for a short stay plenty of free parking

had wifi, a mini fridge and a microwave with a nice size room containing everything i wanted and needed

were dirty, had unknown carpet stains no tissues supplied had a large dining type area but no breakfast supplied pool closed

parking lot asphalt full of potholes 24 diameter 10 deep i had to go out at 2:00 am and area

wish they would serve some sort of breakfast. right now, none.

pool not working and we were not advised before making the booking.

were under construction and l think there should have been notifcation and the pool was closed on memorial day weekend also without notification

pool wasn’t open/available

she stared and rolled eyes at me the entire time i was in the lobby for breakfast, and the pool wasn't open

i didn’t partake in the breakfast offer but everything was great and i enjoyed my stay there

the breakfast was fantastic and the location is great

the pool, the front desk clerk named michelle was wonderful

the pool

service, quick checkin, rooms were very clean, breakfast was really good

the room was awesome. the food was awesome. the indoor pool the best. will stay again!!!!

small pool

the pool was closed ud83dude2b

staff working the breakfast kept the area very clean

was an all around nicole comfortable place to stay, a little disappointed that they had the pool shut down and it was only 4 pm, and check in was at three but arrived at 4 and room wasn’t

breakfast was very good. good variety egg omelette was good.

the staff at breakfast was super personable

property was clean, close to local shopping, the pool was kept clean and the water temperature was very comfortable

outdoor pool available and open

ease of check-in, free breakfast, and up to date clean room

liked the layout of the room, comfortable bed, spacious & a fabulous breakfast

pool was not in service

cheap pet fee.

for it coffee pot had grind in it i do not know how long there was no breakfast no swimming pool this is the worst booking

pool wasn't open

pool out of order again same as last year

the pool close to early...just not alot of space in the rooms

the room was great size clean staff was very friendly! my children loved the pool.

i liked that the facility was cleaned, even the pool!!

ahead for an early check in because we had a wedding to attend in the afternoon

and the pool was closed

they have a big pet fee that isn't listed on the hotels website. worst customer service

hot breakfast in the morning like waffles eggs sausage biscuits and gravy things like that but

their pet fee is $25 per pet per night

would have liked better sidewalks and pool area

breakfast is good

had a great outdoor pool and room was very comfortable.

beds,room size,location,breakfast.

no complimentary breakfast and pool closed

it was memorial day weekend...no swimming pool. very poor planning. very disappointed

breakfast was good even though i came downstairs late so i was not able to get the hot breakfast

the bed was great... the pool, gym and everything was lovely

excellent breakfast

kids at pool were loud all night

gym and location near restaurants

pool and gym right next to each other

good breakfast

the breakfast team neededore help but food was great. waiting on some things

my room and breakfast

breakfast awesome

my kids loved the indoor pool

if you don't have a 4th floor room you can hear people walking above you and kids running up and down the

the breakfast at the hotel was definitely a plus

were on 3rd floor, and it sounded like a bunch of kids running back and forth above us

great value and excellent breakfast offered

breakfast was nice and hostess was friendly and eager to serve and or help

very good breakfast with waffle maker

carpet wasn't new need more to offer at breakfast shower wasn't new

the lady staffing the breakfast area was very aweet and helpful - she made sure we had everything we needed

laundry facilities

friendly, clean, spacious, good breakfast

gym is in good condition and tv works, which is not always the case

and the drapes didn’t close so the lights from the pool area also kept us from sleeping well

from the friendly check in to the large and very clean room to the breakfast, pool, parking.

the kids kept getting in an out of the hot tub at the hotel and their parents did not stop them

hours of the breakfast buffet are 6:30-9:30 am monday through friday but the weekend hours are 7:30-10:30 am

room service showed up like 6 times

spite of calling the room service multiple times and reaching out to the front desk, no one responded

the breakfast buffet was excellent.

indoor pool was small, didnt have compljmentary breakfast

the pool was really small

i liked having the balconies even though we didn't open the doors because of the kids but it was still a nice view

i like the location it was close to everything the pool and outside fire pit was nice

i was also thinking there was an outdoor pool, but there was only an indoor pool

also love the fact that it had a laundry facility for the guests

the pictures of the breakfast had bacon but there was only sausage

quiet, clean, very friendly staff and very convenient location for us. breakfast was excellent!

good location, comfortable room, good breakfast, easy parking, quiet. like home away from home.

room was clean, breakfast decent, all was painless

no hassle parking

parking lot closed and only one exit to building due to construction.

just the 3:00 am pool party.

everything was perfect the room the breakfast was okay the hotel was just nice and beautiful and over exceeded my expectations

breakfast was great.all the staffs was amazing.

great a/c and water pressure and concert shuttle

it was too short. wish we had time for the gym and pool.

also the free shuttle service to nearby shopping mall was a bonus we took advantage of for my mom

the bar and kitchen were very nice. i liked the pool and hot tub too!

very clean in the inside and outside and parking was spacious

the breakfast was great, ( real food )

very clean. easy check in and out. great breakfast. nice gym. easily accessible.

no pool indoor

swimming pool been closed ud83dude29ud83dude29ud83dude29!!

gym had old equipment,no working tv, and no water making it unusable

the location is great, room was clean, comfortable bed, very good breakfast included and the staff is exceptional

was 86 degrees and the pool was closed and i went there especially for my special needs son to enjoy the pool ''

we didn't use the exercise room or the pool, but if this'd been a longer trips we would've done so

some of the breakfast wasn’t good

all in all, excellent!! breakfast staff very caring and helpful with a nice layout.

easy check in late check out and hot breakfast.

breakfast was great! selection was perfect!

was a soccer team there while we were there and kids will be kids but they ran the hallways the entire time even early in the

the staff was super friendly. great breakfast.

i told them i would be traveling with my two kids and even booked a room that was said to be big

the gym isn't on good condition ud83dude15

the property does not have a gym.

the pool was built too small, but it’s good enough for small kids.

very clean. and there is even a microwave in the room. very convenient for families with kids.

the pool was closed.

the room was very clean! the pool was nice and there was lots of parking. beds were comfy too.

great stay! and breakfast

pool was too small

the breakfast was great

staff, location, and cleaness. breakfast was awsome

hotel has a fitness center and laundry available

breakfast area was crowded with 6 people in there

breakfast was simple, but good

fruit at continental breakfast.

good location and glad to have laundry on site.

morning agent was helpful at breakfast

i like the breakfast.

pool was in a weird spot in the back, no lounge chairs by the pool and the fitness center wasn't on

i really loved the kindness of all the employees, the room and the breakfast.

the service is good and breakfast is ok too. ;) but the air conditioning was loud.

small pool

the pool wasn’t open yet. but that’s ok it was clean

com had the hotel listed having an indoor pool/spa

the breakfast selection could have been better.

i did then when we went to pool we saw maintenance man outside doing nothing

everything was excellent it could be some more choices on the room service menu but the food is excellent service excellent heloise ice cream love

the kids in the area had loud cars and you could hear them most of the

early check in and female office staff had me sit, when i saw someone else check n w male staff i

bar staff was friendly and fun

wifi was terrible

only thing that i was a little upset about was they're not being any breakfast anymore

reservation on here included breakfast and we paid for that but when we got there their kitchen has been closed for quite some time and they don't have breakfast

just wish it had breakfast

i like the gym and the pool. i also liked that i could walk out the room from the window.

nightly parking fee and fee for a continental breakfast.

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area possibly

pool and hot tub a little crowded.

nice area love the breakfast and dinner and the drinks

the indoor pool area was great and the kids enjoyed it

the gym exercise equipment is cheap and out dated; needs to be

pool wasn’t in service. we really picked it for the kitchen and pool

of the pieces of equipment in the gym were broken

very comfy bed, large room. nice kitchen

big rooms with full kitchen

the room was great too, i loved the kitchenette

the pool was good for the kids and the room was spacious for the kids as well and beds were comfy

sabrina, the lady in the breakfast kitchen, was excellent

didn't have no grits for breakfast.

bed was comfortable. room was clean. breakfast was very good. staff was excellent and so helpful

room was clean. breakfast bufet was good

breakfast buffet!! ðŸ ?ž

the grab and go breakfast like the hotel was not shabby at all

beds were comfortable and the gym was

pool beds breakfast and linens we're wonderful

the breakfast could have been a larger variety with meat all i saw was the turkey ham.

the hotel does not have breakfast

no breakfast.. we liked nothing!

extremely friendly and helpful staff, good breakfast, nice room, laundry just for $ 4.5,

love the breakfast, so clean and friendly staff.

the room and the breakfast

was very nice and friendly and the breakfast was a plus as welli could drink all the coffee i liked anytime of the day as well very

breakfast was ok. no eggs or sausage but it was nice.

on the sheets which is a sign of bed bugs and i had bites all over my back and butt as well as my kids

were no eggs or any meat for breakfast, the only minus that i see at this establishment

it was close to the highway and the staff was friendly as well and my kids loved the pool.

breakfast

they could not have breakfast for the guest

we used the pool the first day and the second day it was closed

breakfast is not self serving

location was great. did not eat breakfast

breakfast food was not that great

breakfast was great and our server was super friendly and helpful

location of hotel pool lacked privacy and hotel parking full quickly.

booked a very comfortable and spacious room with a small kitchen

the front desk didn't seem interested in even getting some yogurts out of the fridge in the kitchen

kitchen staff did not do eye contact or smile and sometimes the egg taste like it has water in it

the bed was quite comfortable, and it was nice to have a small bar on site

excellent location. good breakfast. restaurant in hotel

of the nicest, friendliest staff from check-in, room service, shuttle service and drivers (john and keith) and check out anyone could ever ask for (+) the staff of the room service and i have to mention her name ms (-) technician after fixing should have asked room service to clean toilet

awesome pool and comfy beds

staff was very helpful and friendly the property was very clean and very well maintained food and bar staff staff was very attentive and

the breakfast was good, room was clean

staff to accommodations to the pool to snack options it was perfect

small but decent fitness center

location is perfect. breakfast is wonderful. employees are very friendly and helpful.

i enjoyed the facilities that the hotel offered pool and outdoor hot tub

free parking and free breakfast made it very affordable

love the rooftop bar and sitting area

layout, room and the bar upstairs

we also loved the roof top bar the cordial

bar tender that served saturday night downstairs due to a private wedding up at the top

our second night we sat at the bar and had phenomenal conversations with deja (hope i spelled that right) and vaughn (hope i

despite the fact that i could hear kids screaming when i walked down the hallway, i could not hear it in my room

not enough parking

plenty of free parking

parking @ night is hard to find. no hot tub.

not like the room because it was right next to the elevator and i was put on a floor with alot of kids due to a tournament

nice bar area

we didn’t try the breakfast but i heard wonderful things

breakfast was great. my kids enjoyed the stay.

breakfast could be better. food was gone before the time it was supposed to be over.

the breakfast was nice

pool don't stay open all night..

room service extremely expensive

no room service due to covid and no deliveries from uber eats or any such service allowed

the rooftop bar was great with nice drink selections and small plates

rooftop bar oools was amazing and rom was clean

yes, the pool was closed.

everything besides the dirty laundry

breakfast was great

fitness facility and bar

friendliest staff ever! beautiful room and bar area too.

adults 2 kids) when we checked in they had us in a room with a king bed

the gym on the top floor was fantastic, with beutiful views of uptown charlotte

the extremely loud music coming from the bar or bars next door.

rooms, outstanding water pressure, great restaurant, next door to concert venue and bar district

the tv could use a sound bar or some speakers

the breakfast was phenomenal, and when i mentioned th he ice machine didn't seem to be working, it was

the pool closed to early when you have a late check-in.

i like the gym!!!! it was nice!

kids up and down the hall and being loud at all hours of the night

room and pool

not aware that the bar served food bc the site does not say that and the room did not have a microwave or mini fridge

the decor is an upscale funky that fit our esthetic and the hotel bar has an outdoor glassed in area that had a lovely view of the city

bar staff and the overnight hostess were great

the bar and restaurant serve amazing specialty cocktails and excellent food

great vibe, bar scene

and i enjoyed working in the lobby in the early mornings -- always friendly hellos and good wifi, as well as working in my room where the wifi is also very good

room service hours are limited electrical outlets in room are quite limited and difficult to locate

was lovely, but disorganized, no room service menu in room, couldn t give me directions

they have a shuttle service that can take you to places close by, didn't use it this time but it was a nice

courtesy shuttle was out of service

wifi is free, but doesn t actually work for anything one k if the want to do

rooms were nice and the bar stayed open until 2am

dont eat eggs but overall breakfast was great!

appreciate the wifi

great location, facilities very clean, breakfast was awesome

lighted parking was not abundant.

big nice room with kitchen sitting area and 2 large screen tvs

they also didn t have change available for the laundry facilities

room was huge, tv's were very nice, wifi worked well.

parking was a bit confusing, but we worked it out.

the rooftop bar was closed after the concert which was disappointing

king studio was perfect for a weekend stay with a full kitchen minus the stove

the glass showers, kitchen area, as well as the comfortable beds

awesome kitchen and big spacious bathroom

great service and comfortable stay, room was very spacious. breakfast was good as well.

not mention abut the not operating room service or restaurant closure. and type of valet.

room service between our nights

the bar was closed

bar and lounge area was great to have a night cap

i was there for a fitness training that took place in gold's gym on the third floor, but you had to go to the bottom floor first

the bar closed early.

only stay at hotels with peloton bikes in the gym

reported bikes in the gym were not connecting to the internet

i wanted to use the gym earlier than 6:00 so i wish that there had been 24 hour access.

hotel employee behind the bar was incredible and made a truly outstanding

the service, view from the pool area, fitness center and food

that the pool and fitness wasn't opened and construction in the front of building

great mini bar selection great valet and bell boy service room service quality is good

the pool was open however when my family entered the pool, 15 minutes later a staff member shouted at

the service, view from the pool area, fitness center and food

location, clean, up to date, there’s a neat rooftop bar on the 22nd floor

good breakfast (they have nutella so it was a plus for my kids) and nesspresso was a plus for me

the breakfast was mediocre

i wouldn’t have to worry about any random person bodily fluids to be present when me and my 3 kids arrived to our room

friendly staff. loved the dog space, that was so convenient, definitely worth the pet fee!

also, excellent gym in the hotel

the quality of the decor, the luxurious rooms, the bathroom essentials, the well equiped modern gym, the cosy lounge where breakfast is served in a homely manner and if you're fortunate enough to

tub faucet leaked and room service left a dirty drink mixer on the wet bar

tub faucet leaked and room service left a dirty drink mixer on the wet bar

the room was incredibly clean, wonderful mini bar selection, bathroom was one i would like to take home with me

everyone was nice and such an amazing bar and pool

all people were exceptional,bell men,vallet and resturants, gym was a hit can't wait to go

room service was slow the bartender disappeared for almost 15 minutes while we were trying to pay

we ordered room service to get 2 sodas and when they thought they didnt have the drinks we wanted, they still

pool is best in charlotte and lots of dining and restaurant options around

fitness center was adequate

the fitness center was very disappointing due to there only being 4 treadmills and one exercise bike

great location, i love the bar and restaurant, very beautiful city view at night

equipment in the fitness center, no dumbbells etc

fitness facility was cramped and only one tv station worked on the machines

the pool was closed and i wanted to twin that morning

booked this hotel as it had a fitness room and a pool,the pool only had chairs in it so to go relax at the pool and read a book

pool was out of service! was not made aware of this at check in!

breakfast and very clean room with plenty of towels.

like everything everything was perfect and great the whirlpool the hotel with pool and jacuzzi thinking about staying here

was given late check out. saved the day!

the room service food was not that great and i was defiantly disappointed in the food that was brought

also the gym was much nicer than expected

coffee shop and gym were excellent

the money i paid for this room and could not get a cup of coffee but yet they offern24 hour room service the room had no carpet and the floors were

and comfortable room, nice bar and restaurant, welcoming staff, gym facilities at ymca excellent

didn t advertise the fact that kids weren t allowed to swim or go in the gym area except weekends

room service was excellent. the food was good. the parking valet was awesome.

the staff working the restaurant and bar were always very delightful

great gym, fantastic location

i loved the convenience to the belk theater, and the rooftop bar was lovely.

great bar and dinner area at night

the brunch was great. roof top bar is awesome. location was great and spa was great.

at the bar the separation between customers could be better, did not follow the 6 feet rule

the restaurant, rooftop bar, fitness center and everything else is great and you don’t even have to leave the hotel

gym equipment a bit lacking

cleanliness and the gym

of parking, spacious rooms, comfortable beds, friendly staff, good food at restaurant, awesome

gym, cappuccino maker were broken

gym was excellent

the breakfast was limited for the price of the hotel

however the dining room worker at breakfast wasn’t so kind, she asked us if it was 9:30 when we arrived… it was 9:25 , and that

the check-in process, room, and breakfast.

breakfast was ok, not enough food, dishes available

the gym was fabulous