great breakfast and staff was amazing

breakfast was good.

couldn’t take breakfast back to the room.

not so many options for breakfast, really missed sausage eggs or bacon kyi

no breakfast at this location

breakfast was ok. no eggs or sausage but it was nice.

easy to find and had breakfast

the breakfast was great service was good to

love the breakfast, so clean and friendly staff.

was very nice and friendly and the breakfast was a plus as welli could drink all the coffee i liked anytime of the day as well very

no breakfast but place was quiet and clean

they could not have breakfast for the guest

no breakfast but the staff was friendly and went the extra mile for us

a truck driver i'm able to park my truck on the property and prices are

on the sheets which is a sign of bed bugs and i had bites all over my back and butt as well as my kids

the hotel does not have breakfast

no breakfast.. we liked nothing!

the pool was a little small, but otherwise the kids had fun.

i traveled with three kids and needed tissues often

a roach in our room would have liked pool and gym open but under circumstances with covid it was

new hotel, friendly staff, clean room, comfortable bed, good breakfast & quiet location.

friendly check in staff. nice hot breakfast! clean rooms. great gym. would stay again!

think it should have been cheaper because there was no breakfast, pool or gym and couldn't get access to movie

half of the light bulbs in the room were missing. the and the pool is out of order

staff, location, and cleaness. breakfast was awsome

think the price should have been cheaper because there was no breakfast, pool or gym

no pool or hot tub

our room was right next to the laundry room so we heard washers and dryers a good bit

also the gym

breakfast was simple, but good

though there is no longer the breakfast i really enjoyed my time there and it was very clean and

and it's one of the very few hotels that still has breakfast

the breakfast was excellent

the pool was built too small, but it’s good enough for small kids.

spa bath was perfect

very clean. and there is even a microwave in the room. very convenient for families with kids.

didn't appreciate the pool not being ready

breakfast, location

good location, nice pool

great breakfast and i loved a 12 noon

the rooms are comfortable, staff is helpful and friendly, the hotel is clean and the breakfast is lovely

the breakfast selection could have been better.

breakfast attendant can’t handle “crowds”

nice little kitchenette fully stocked with plates, cups, eating utensils and a sink, but no way to cook

the breakfast....i was looking for grits, bacon, scrambled eggs, etc!! more of a buffet

they let us do early check in so we didn’t have to check in late after the concert

the breakfast was horrible and cheap

also a great pool-my kids loved

the pool is cleaned daily

clean gym and pool and the hotel room itself was spotless

nephew said there were too many kids in the pool for the afults to enjoy

room was close to ice machine, elevator and laundry room

i booked property, i requested an early check in if at all possible

morning agent was helpful at breakfast

she worked diligently with me to get an early check in, during a concert weekend

the pool was closed

everything, location, comfortable beds, good breakfast, swimming pool, just perfect

only thing that i was a little upset about was they're not being any breakfast anymore

the balconies could be bigger & the breakfast selection was very minimal

the kitchen looked like it would’ve been great had they had been open

gym lacked certain things such as a device to keep both treadmills going.

just wish it had breakfast

beds were comfortable and the gym was

breakfast was great. and the hotel is close to a big shopping mall and to the charlotte airport

variety of breakfast options and gym room open till 10!

the breakfast could have been a larger variety with meat all i saw was the turkey ham.

breakfast times

i will be glad when we re able to enjoy the bar and restaurant, still close due to the covid

room service was great

the front desk staff, house keeping, and breakfast bar staff were amazing.

was not told there would be no room service, spent 45 calling until finally i went to the cafe and found out there

the price a free breakfast bar would have been nice

pool was closed for renovations, the coffee was horrible, breakfast was average, the place had a lot of cosmetic damages but mainly just effected the

could do much better for breakfast

breakfast bar

didn't eat breakfast but turned in my door cards and everything looked clean and nice.

have fruit or something besides toast, oatmeal, and bread for breakfast

indoor pool was drained without any warning and was down the rest of the trip

because we traveled during the corona virus breakfast was limited items.

things i did not like about the facility was the breakfast

my grand daughter was disappointed that the indoor pool was closed and may went above and beyond to make her stay a happy one

the breakfast could have been upgraded.the same unsatisfactory two days in a row

the kitchen was super nice and they provided amenities for you

it also has full size kitchen which is pretty cool

breakfast was great, the location was great. it really was an incredible stay!

only one chair for two people in both the kitchen and sleeping area

the spacious, modern, sleek rooms with kitchenette, huge tv and great bathroom - large gym - pet friendly hotel so i loved seeing everyone’s furring friends passing through

the bar, restaurant, and room service were excellent

a young lady

room service menu could have had a few more options or at least affordable items

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real list of things to do or places to go nearby; simple things that other hotels have

room service hours are limited electrical outlets in room are quite limited and difficult to locate

we ordered room service 3 times and it was always delicious and delivered in a timely fashion

updated but has zero wow factor. wifi was wonky.

rooms, outstanding water pressure, great restaurant, next door to concert venue and bar district

room service was great, food better than expected and staff was fantastic and very patient with a

adults 2 kids) when we checked in they had us in a room with a king bed

the quality of the decor, the luxurious rooms, the bathroom essentials, the well equiped modern gym, the cosy lounge where breakfast is served in a homely manner and if you're fortunate enough to

tub faucet leaked and room service left a dirty drink mixer on the wet bar

also, adding room service for breakfast would be the best

good food with room service

front dest, valet and room service were wonderful

at the bar the separation between customers could be better, did not follow the 6 feet rule

i loved the convenience to the belk theater, and the rooftop bar was lovely.

i enjoyed the two bar and restaurant accessibility.

the restaurant, rooftop bar, fitness center and everything else is great and you don’t even have to leave the hotel

great bar and dinner area at night

good location + gym was well equipped although some of the treadmills didn t appear to work properly

the lobby and gym were very impressive

gym here is incredible

was given late check out. saved the day!

no room service. not a variety of late night snacks or sodas of any kind.

better bar menu.

my family for the birthday of my 19-year-old and my granddaughter her only child to swim in the pool and for me to relax in the jacuzzi due to the covid-19 ud83dudc94ud83dude22 other than that

if the pool and fitness center was open

that the pool and fitness wasn't opened and construction in the front of building

if the pool and fitness center was open

room service never made it

room was beautiful and the roof top bar and pool were awesome

the room service

visit was actually amazing due to room service

enjoyed our visit to the bar post-concert

the breakfast was ok, but overall did not seem up to the standards of everything else in the hotel

also the kitchen chairs had sticky liquid on them

use some updating, not enough linens for 2 people, epicenter gone downhill, no stove in full kitchen, didn’t look as big as sqfootage, not worth the money, felt

super convenient for walking to shops, restaurants and many rooftop bars

the rooftop bar was closed after the concert which was disappointing

husband and i loved the view of the city from our room, the bar and restaurant inside was convenient

they have a bar area, free pool table, bags, fireplace, comfy couches for friends to talk and relax

need towels need gym need clean beds

we stayed two days and never received room service, even when we called to get towels or to ask someone to take the trash we still had to

i didn t like the fact that there was pool, breakfast, or gym that was open

location and outside pool and fireplace area.

fitness area was to cold

only the pool is small and no jacuzzi!!

it had a rooftop pool

the staff so friendly at front desk and kitchen

breakfast was top notch the hostess was accommodating

friendly staff. loved the dog space, that was so convenient, definitely worth the pet fee!

guest's dirty gym clothes were on the floor under the clothes hanging area

comfortable bed, great location, nice gym, front desk staff was super friendly and

great staff. was able to have early check in which helped me tremendously

not aware that the bar served food bc the site does not say that and the room did not have a microwave or mini fridge

great vibe, bar scene

the bar and restaurant serve amazing specialty cocktails and excellent food

bar staff and the overnight hostess were great

the decor is an upscale funky that fit our esthetic and the hotel bar has an outdoor glassed in area that had a lovely view of the city

staff, courtesy car, wine hour, rooftop bar, breakfast ....all outstanding!

gym was in needed of clean materials in order to clean machines after use.

we got the king corner room with the spa bathroom and that room is amazing

we enjoyed social hour and working out in the gym

amenities were great such as the restaurant and 24 hour gym

wifi is free, but doesn t actually work for anything one k if the want to do

room service didn't come on 2 days

i had a great time, but out of the 2.5 days did not get any room service

had to go without a cover cause room service never brought one and they said their was beef sausage for breakfast and there was

nice gym with a beautiful view

food was delicious hot and fresh ,the staff were very kind and helpful , the valet and the room service was excellent

didn t advertise the fact that kids weren t allowed to swim or go in the gym area except weekends

i could hear my neighbors talking and they had some rowdy kids that was up at 2am running and playing even in the hallways

great location early check in friendly and helpful staff.

room service was prompt & food exceeded expectations

the restaurant and bar area was very nice and breakfast had a lot of selections the rooms were very clean and the beds

no breakfast or access to gym

the complimentary breakfast tasted great and had plenty variety

breakfast

excellent location. good breakfast. restaurant in hotel

the room and bar the breakfast was okay!

the spa tub, living room , kitchen and balcony and the breakfast was hot and ready

lley ball conference) in the morning and at breakfast

like the location of this hotel also the breakfast is great too

location was great. the staff were nice. breakfast was great. clean hotel

the restaurant and bar were closed for the entire day! the pool was also closed

easy to get into very good breakfast and the drinks at the bar were excellant

that the bar wasnt open

equipment in the fitness center, no dumbbells etc

and the bar area is good and bar tender is nice

really enjoyed the breakfast, everything was very good

any windows, the echo and the noise were almost unbearable when there were even just a few kids swimming

the breakfast bar needs cheese for the eggs...that’s all.

breakfast area was very clean and the food presentation was excellence

the beds are really comfortable and it was very clean also the spa and pool

wifi was terrible,staff said it's always spotty

the wifi in our section of the hotel was spotty.

really liked the work out gym - spacious and excellent equipment and loved the cold wash cloths option

house keeping: left high and dry after a shower and room service did not replace the towels

no 24hr gym access

staff was exceptional. bar staff was outstanding

entrance and was sparkling clean, had a spacious entry/reception space and a lively restaurant/bar

comfy place, good facilities, excellent gym - the best i ve seen at a hotel

the gym. and the bed was very comfortable.

the gym was very good and clean

lovely hotel in a good location. good fitness facilities and spacious rooms.

my view wasn’t that good from the room and the spa beds weren’t neatly made

would’ve been really nice if the pool was little warmer

the spa was wonderful! bar and restaurants on site plus room service available

location in uptown charlotte, close to the museums, theatre, bars and restaurant

no pool and my sister said poor water pressure

nice amenities like evoke, pool, gym

clean great complimentary breakfast top notch staff!!! polite and professional!!

staff very friendly and excellent gym for a hotel

is small for the number of guests, they only have one toaster, they don't have waffles for the kids and the pancake maker didn't work

however the dining room worker at breakfast wasn’t so kind, she asked us if it was 9:30 when we arrived… it was 9:25 , and that

breakfast was really good

the gym was fabulous

the breakfast and coffee were excellent, but word to the wise --- get there early

the only issue i had was that the breakfast was very limited for the price

the commode did not flush and the pool was out.

i love the facility, the room and the pool

it was in a good spot and clean, nice fire pit and pool

of the pool

nice beds pool and front desk is extremely sweet and got me in my room immediately

on the website it made mention of room service but not really any once we got there

no room service

did not receive room service

the lobby decor and wifi.

the little bar too

cleanliness of the location and outstanding staff also the gym was perfect!!

water pressure in sink very low. loud kids running up and down the hall

i like that they have free breakfast and it was very clean

good parking clean and friendly staff. great breakfast!

i basically had to conduct my own room service and clean the entire room with my own cleaning supplies to spend the night since i

could use some updating in the rooms. pool could use some tlc and updating also.

we wished the pool was a little warmer but that’s it!

customer focused. great breakfast. great staff.

i breakfast was okay. it could have been better, but it's a hotel not homecooked food.

breakfast and the bed was firm and comfortable

the laundry room is a bit warm but was very appreciated a little expensive

the gym was nice; not too big or small

it suppose to be non smoking and i had my kids with me

were comfortable, shower water was hot, kitchen area gave us a little more room to spread out

i would not let my kids take a bath here

the breakfast could have been a lot better with more choices.

this is new hotel. everything was like new. nice kitchen and a very large suite. will be back.

pool wasn't clean.

the staff was welcoming, everything was clean, breakfast was good in the morning, overall a great stay

clean room, nice kitchen area, comfy beds, new bathroom, pet friendly , convenient

friendly, great breakfast and dinners included, speedy wifi, fun indoor/outdoor pool

dinner, drinks and breakfast. also, enjoyed the bar section.

if stay more than one day and want to skip laundry service, need more hooks / racks for them to dry

they have an indoor/outdoor pool and jacuzzi and a gym open 24/7

i met, staff wise; from front desk, laundry, maintenance, cleaning, buffet servers, were extremely professional and very nice

extremely clean a d comfortable, beautifully decorated, good breakfast and friendly staff.

cleanliness, great shower supplies, ample space and great breakfast.

very modern looking. very clean. staff very friendly and breakfast was awesome!

it was super clean and the bed was comfy, breakfast was yummy!

price was great, breakfast was amazing, location was on the edge of the south end neighborhood which as alive with

i enjoyed my stay. i just pool was a little warmer to get into.

i was there for a family reunion and embassy suites allowed early check in without paying for another nights stay but courtyard did not

i would like the pool to have been at least six feet, lol

the gentlemen at the bar that night was kind

if you are traveling with kids....snacks and menu items are extremely limited and pricey.

were teens in the parking lot with cops around 1ish in the morning

and the same wonderful sweet soul, who checked us in, was also there when we were having breakfast and also checking out

staff, we were allowed to early check in & we got a 1st floor room. that was helpful.

pool was closed the entire time

good location, comfortable room, good breakfast, easy parking, quiet. like home away from home.

room free breakfast wifi coffee maker in suite friendly staff especially the breakfast lady's bright smile

beds were very comfortable, and a substantial hot breakfast was served in the mornings

easy check in late check out and hot breakfast.

the breakfast was great

the staff was super friendly. great breakfast.

large clean room. excellent breakfast.

laundry facilities

from the friendly check in to the large and very clean room to the breakfast, pool, parking.

the best kind and very helpfull the baseketball court was cool my husband and son enjoyed it the pool was also nice and the other guest were pleasant and the girlls were usefull we had

wish you had a hot tub and bigger pool.

gym and breakfast we're closed due to state mandate covid-19 guidelines

the pool was a little dirty. it didn't keep me out of it.

there was an on-site gym if one was so inclined

gym had old equipment,no working tv, and no water making it unusable

great breakfast!

my room and breakfast

good breakfast

the breakfast team neededore help but food was great. waiting on some things

clean, breakfast was delicious and great variety. check in was quick and easy

someone had a pool party in the wee morning hours

the pool was closed

lots of parking

that we didn t get to use pool

all in all, excellent!! breakfast staff very caring and helpful with a nice layout.

that the pool wasn’t open

they have the little extras like breakfast items, but at a great value

was 86 degrees and the pool was closed and i went there especially for my special needs son to enjoy the pool ''

no pool

would love a park and fly option with shuttle to concord airport

exceptionally quiet even with dogs barking. liked the late check out.

great a/c and water pressure and concert shuttle

the ease of the parking lot and bringing in your luggage

from a broken car window in the parking lot and people hanging out by the cars late at

breakfast was very good and your staff are all great

breakfast area was a little small.

most hotels don't offer turkey based products for breakfast

to airport and the shuttle service

shuttle service not running.

the rooms are very spacious

liked the unique lobby - it has a small water feature and glass elevators which my kids really enjoyed seeing

the kids enjoyed the pool and running around outside

hours of the breakfast buffet are 6:30-9:30 am monday through friday but the weekend hours are 7:30-10:30 am

my kids were getting cold and i wasn't able to raise the heat up, but my fiance' and i just cut it off

whole time me and the kids spent at this hotel was great

the shuttle drivers very nice and courteous, the person behind the desk very helpful and very nice,

room service was knocking on the door a few times during the day everyday during or stay

wifi kept dropping every few minutes

they made me a great deal on long term parking

the laundry room

brilliant wifi

nice staff quite location great wifi

charged resort fee when the pool and gym is closed due to covid

no phone signal and the wifi was going in and out so i could not get any of my work done

friendly staff and close to the airport with free shuttle

the airport shuttle runs 24 hours on the half hour

nice location and loved the pool and gym with the kids

free breakfast with a good number of food options

about the hotel but i as disappointed in the time it took the shuttle to pick us up for the airport

the beds were comfortable and my kids enjoyed the pool

a little annoyed i had to get the kids out the pool and walk dripping down the hall way but other than that overall good

complimentary breakfast, pool, gym, ease of finding everything