wifi was intermittent at best.

room service fast and efficient food was excellent... staff were very nice

very clean, big room, comfy bed. ideal location for the trip away. good car parking facilities

hotel is centrally based between glasgow and edinburgh with parking on site

very difficult to fault anything about the hotel, i guess the gym is small but has good equipment so can still have a decent work out

the cookie welcome gift .. nice touch . free parking massive plus

we changed our breakfast to room service and it was amazing

also breakfast was free for kids

great to bri g kids as leisure facilities

breakfast, friendly staff and location

was amazing staff very friendly and very attentive and equipped for kids too

room was spotless and spacious, lovely touch leaving biscuits on the kids pillows for them

was good and the food served in the hotel is great also

24 hour room service - food fresh and delicious

the kids had such a great time

fact i went into reception holding my daughters elves and when i asked if i could put them at the bar a staff member went above and beyond giving them and ice bath and message on the chalk board ,

breakfast was excellent and plenty of it location was also excellent and clean and tidy staff were

extremely friendly and great with the kids

staff were all very friendly and we had both our evening meal & breakfast in the restaurant / bar area

staff, great breakfast for price, nice addition of books and games for kids, my daughter enjoyed looking at books after breakfast

clean new location nice gym

so very comfortable with excellent facilities, nice food and bar facilities

and a good kids menu too

room was clean and modern loved gym staff very nice

room and breakfast and bar area all lovely

let you know its arrived which meant i wasn't stuck ordering from the hotel or having to drag the kids to a near by restaurant

no room service

few kids running around especially at breakfast but that's the responsibility of the parents not the

breakfast could be a little better but still nice

were amazing, rooms are clean and comfortable and breakfast was nice

only complaint was that i would prefer my poached eggs at breakfast not to still contain pieces of shell

breakfast was delicious

nothing- well maybe a spa and swimming pool would have been the icing on the cake.

we have 2 kids age 8 and 10 and they had a ball as well as our 6 month old lab, who was absolutey spoiled by

the food was superb too quality and portions were exceptional choice was brilliant, especially breakfast there was a huge amount to choose from,can't fault this place quite simply we didn't want

the leisure and spa are really good and relaxing

plenty of lovely opportunities on food , plus bar service good young man behind bar fter one night he knew what i wished to drink

spa wasn’t great

pool water - too cold.

liked the area very quiet the hotel was lovely clean there was spa swimming facilities included staff were lovely breakfast was nice on arrival there was a

very nice room service was top class

size of room comfort bed able to have late check out

bed was super cosy hot water for the bath was fast and plentiful location food in the grill car parking covid

parking and grounds.

the room was lovely the location was great the bar area was really nice

room service could be improved

needed a couple of days break from the kids a 6 months old my wife said that she loved the quit ant time to our

swimming pool gym near to shops and good staff

good value hotel. clean, spacious. lovely staff and access to the gym and swimming pool.

due to covid-19 no room service all week.

we were offered a late check out which as needed as children were in a dance

very friendly and helpful staff. possibility of early check in.

arrived earlier than expected and our room was ready we were thankful after travelling early in the morning

ever could have asked for, we left at 5am and the receptionist made a wee breakfast bag for the kids to take to the airport

accommodated us for early check in which was a huge help

m) unheard of anywhere else - so friendly

24/7 bar and restaurant with bar food type dishes that was even open on christmas day so we could get s

packed breakfast cos we left early. reasonable coffee from machine. fast wifi.

rooms were great and close together as requested, we also requested to have an early check in and when we arrived at the hotel they were able to accommodate us with this

no early check in.

everthing needed in room also very clean bathroom big and spacious with everthing you need good breakfast choice great service comfy

the hotel advertises a laundry service which was, in reality not available

the friendly staff. conservatory bar & breakfast room over looking st george's square.

staff at bar were exceptional, as on previous occasions very helpful

started doing cocktails and it says that the bar was open to residents (subject to availability) but i wasn’t informed that you stop selling

breakfast was delicious price was amazing location great helpful staff early check in

excellent location, very clean and quiet, and delicious breakfast.

cot in the room witch aye though was terrible it was a good job my daughter took a couple of the kids blankets with her or they would not had

were friendly and accommodating particularlywith our last minute request for late check out

our room was way too small for two. we had no option for an early check in.

sofa bed for kids was small..

room service as advertised, no daily cleaning service

expensive room service with limited choice they had a better selection last year

sofa bed was pretty uncomfortable and a bit small for our kids - 13 and 11 years

the location of the hotel was central as i had 3 teenagers /kids aged

the staff allowed me early check in which i really appreciate.

reception area, bar and room were all really good. the gym was very good.

early hours of the morning when staff are starting work within the hotel which for guests with a late check out isn t great

ideal location. exec room at affordable price ion l breakfast. late check out upto 2pm.

staff was great from getting an early check in to service at the bar to help with a dead battery

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breakfast was good

wifi not clear where it was

wifi is easy to access and works well, beds comfy and extra pillows provided if

bar staff made the best ever irish coffee

no bar atmosphere at all! big empty space going to waste! a pity

they have facilities such as gym & 24hr bar, but we didn't use

staff were fantastic got an early check in and were so helpful with any requests

the reception staff were so friendly, the bar staff in the afternoon were lovely.

arrival male receptionist was rude re enquiry about early check in

we stayed in the junior suite we are a family of four with two kids so the room size was perfect

staff were fantastic needed early check in, they called me when the room was ready

bedroom was lovely and kids loved the bunk beds

excellent breakfast. lovely rooms and very central

quick efficient & early check in

clean at all times. nice gym too

facing central train station within easy walking distance of george square, tour buses, shops bars and restaurants staff extremely polite and helpful restaurant and bar vega on 7th floor

gym equipment limited

there was no laundry or general food available. but their were eateries near by.

no laundrette or laundry service

for breakfast they need to provide sugar free juices and syrups for waffles

comfortable, gym facilities, friendly and helpful staff and wondered complimentary

hotel itself was clean modern and breakfast

there were plenty of good eating close by as well as a laundry and supermarket across the road

pretty place, loved the bar with food service 24-7 downstairs, everyone was very very nice, very clean everywhere, loved

expected a larger gym area, but it was perfectly serviceable.

spa / room service

the gym was tiny could only fit 2 people and the ceilings are max 7 feet tall.

slow wifi internet speed

needed a phone charger no problem, room service was quick and good selection, complimentary mini bar, social hour, etc)

it was really difficult to manage with two kids

hotel was clean and quiet - the bedroom ceilings were super high and the decor was fun for our kids

had breakfast in room, lovely and big hit with the kids

a great size and were fab with adjoining doors, this helped us have the best stay with 3 young kids

breakfast was lovely, great location and handy having a gym on site.

they were also able to accommodate a late check out for us which was super

was slightly cold and could have done with an extra blanket, and wifi was hard to sign into on some devices, but i got it working

also liked the voucher of a free drink for not using room service

were very friendly and helpful providing an early check in as the room was ready

to little food menu and a lot of kids about

in the morning was a charge for food and drink for room service

nice hotel for a night away with out the kids

i ordered some food via room service and even though it was really busy being near christmas, the food was with me in no

the food in the restaurant and room service were delicious

welcome is as great early check in

the market to keep away from noise - comfortable room size ( big enough ) - toys and stories for kids - excellent service - reasonable price - it is really amazing

pool table for kids

although they couldn't offer me an early check in and late check out, they kindly offered to keep my luggage for me while waiting

there being a card in the room to order breakfast as room service, it was not something the hotel currently offers, however breakfast in the dining room

friendly staff..pool table and play area for kids.

great location for the theatre, lovely staff, clean, brilliant big comfy bed, great breakfast.

got early check in. lovely staff late bar late food

great wifi connection

the breakfast selection was fabulous and we wasn't rushed when the dining service ended at 11am & 10am

the room was very clean and we'll equipped. we used room service which was excellent.

no kids options on the dining menu

was working on a project in my room, and wanted to use room service i was unable to due to not having credit on my room, i feel it would be beneficial to

stay, close to everything you need , very clean room and friendly staff, used the gym ,swimming and sauna , spa treatmwnts available reasonably priced would stay again in the future

spa a little bit outdated and sauna didn't work when i was staying in

with first class room service what's the best i've ever had even in five star hotels also although the menu in the

i liked everything so i did me and my partner and the kids as they didn't want us the leave

handy for town and good parking for 10. excellent pool for kids

wifi not available free

i liked everything so i did me and my partner and the kids as they didn't want us the leave

from the spa to the gym, food, car parking ; staff they are all a1