the pool was nice but should be heated

i think the rooms could use more lighting and the pool area could use a good update.

the rooms was clean and the pool was as well and my kids had fun

the hotel had a gym. the staff was friendly.

the room service was very quick and breakfast was fine

is just the pool that s a lot of clorox on that pool

restaurant/ no room service fees,taxes and parking charges exorbitant charged $50 for a late checkout request

a little wait for check in , but i was complimented with a drink at the bar .

the wings at the bar during happy hour were delicious

room was kind of small. wish the pool stayed open later.

the kids enjoyed the living area

really enjoy our stay , the rooms are wonderful, loved the kitchen area, we will definitely be back

high cost for parking and lack of parking on the street all the little kids hogging the hot

woke up to late to eat breakfast, but the location was lovely, clean and comfortable

i loved having a full sized refrigerator in the kitchen with plenty of dinnerware

concierge & breakfast restaurant fresh home-made oatmeal everyday at breakfast & buffet omelette bar comfortable bed spacious room efficient service in replacing

we felt safe walking to and from the center, and we had a good lunch at the bar downstairs

the common areas are quite nice - a library where you can sit for drinks or just chill, a cool bar and a large vestibule for waiting for quests or simply to rest

comfortable and clean. nice fitness center.

the hotel bar closed at 10:30pm

good variety of workout equipment in hotel gym

location was great . small want to my kids schools, drexel and upenn

close to the train station, beautiful view from my room, great room service, so kind receptionist ladies

the gym had a surprisingly

1) they did not offer room service. 2) the breakfast that was offered was awful.

had to ask for wifi password

gym facility is awesome

room, breakfast, location, gym

since wifi was good, the ipad in the lobby just didn't do the work enough

i liked it all. prices at coffe bar were very good.

was a bit dusty, kids were both were sneezing and coughing before bedtime

was a bit dusty, kids were both were sneezing and coughing before bedtime

pool in spa area allows kids

it had an indoor pool, outdoor afternoon acoustic music in a courtyard with waterfall, rooftop lounge/bar with dj

we checked in there was old room service dishes and food on the floor right outside of our door

thing i didn't like, was it was too many young kids stay their that night

pool was disgusting, after 5 mins of letting my kids swim i told them we had to leave because i kept feeling slime on feet it was like a dirty fish

came up to march in the mummers parade ,i needed early check in on a brutally cold day and was taken care of,,,i marched , froze , and got back to a

kids n adults running n staff did nothing

food in hotel bar was very good

spa

top draw large crowds on friday and saturday nights leading to lines for the elevators and the bar being completely full

not have breakfast, but the gratis coffee was delicious

the swimming pool and car seevice

no sour dough bread for breakfast

friendly counter staff who offered me an early check in

there's a fun bar in the lobby and the gym had a lot of equipment

hotel bar and restaurants are delicious

had peloton bikes located in the gym

clean. nice gym. great location.

location is very central. nice suite in the center of philadelphia. laundry room is a plus.

even brought the kids a board game to play in the room

the gym at pool areas had lots of space for us to hangout and workout

the pool was close i wanted to see the city from the highest but was close

clean and spacious. good location. laundry facilities useful

loved the bar and the location was perfect

have to wait a little bit for the towels at the pool but otherwise it was great.

they had a swimming pool, a laundry room, and a gym

great staff . beautiful swimming pool. so clean.

gym and pool area was excellent , and the location was right in the middle of everywhere i needed

atmosphere and service at the library bar, the bar outside lavroix, and, of course, lacroix itself

weren't very helpful, gym hard to find, limited minibar, bed was not comfortable, room service food was

gym and spa and spool were an amazing way to wind down after a long day

heated pool adjacent to a great gym complete with a reformer and other workout accoutrements for

we stayed on a sunday so the hotels restaurants and library bar were closed

room service for breakfast was fantastic

need more options on the late night room service menu

the bathroom wasn t clean, a bar of soap was left in the bathroom that didn t belong to us.

entire lobby and bar are under construction

we were asked to schedule an fixed time at check in for everyday room service but they never kept the time and one day they even come and didn t make the room at

i was able to do a late check out at 6 pm which allowed me to enjoy my last day in the city without worry

gym room looks differently than what's pictured in the elevator

refreshments were great and the wifi is complimentary

awesome location, great premises, no pet fee, very nice personnel

need password controlled, secure wifi.

cool vibe. accommodating and friendly staff. great view. tasty room service.

only suggestion is we assumed room service would automatically come every day

rooms

only how expensive the wine and champagne that they have at the hotel but the bar is a lot more cheaper

i think room service should be 24 hours long

the lady worked at the breakfast restaurant was especially very friendly and nice

such a nice property. the breakfast was yummy!

breakfast was too understaffed to provide the quality experience you expect from this type of hotel

our experience at check-in, breakfast, and with the location exceeded our expectations.

breakfast service could be quicker. but the food was worth waiting.

to refill bottle, i'd have to go to the gym in floor

the gym was fantastic

is amazing, the gym is great, overall i great place

beautiful lobby, rooms are renovated, large and comfortable, gym was nice, excellent location.

everything - location, amenities, clean, gym, water pressure and temperature, heater, kind

pecially for the location), and everything was so lovely: the lobby bar is fabulous, the desk staff is friendly and helpful, and the rooms are clean and comfortable

we will be chosing this place for when we come back to the city with our kids

were given fitted sheets and mattress pads upon request), no staff for room service or housekeeping, the lobby area by the bar was filthy, bar got food order wrong, valet

property has a bar and a starbucks!

the lobby is open at night with food, drinks, and games. room service was excellent.

there isn't a mini bar in the room, however you can get things in the lobby and there is a big selection

excellent fitness center equipped with threedmils, ellipticals, and bicycles room service every day, unless you are asking to skip it the staff at the front desk were very

enjoyed the bartenders, carlos and a young lady forgot her name

- clean - strong wifi - great communication with staff - superb location close to everything - early check in at sign

room service had to be requested daily. if not, it was performed every 4-5 days.

staff, good location in proximity to metro, train station, city sights, food market, good breakfast and available tea, coffee & water at the

great breakfast, parking, and gym nice

looked newly renovated. the breakfast was terrific!

i, mom, loved that there was laundry facilities to do our wash

the free complimentary breakfast was great.

the room, microwave, fridge the gym and staff! just great

we also enjoyed the breakfast each morning

enjoyed the spacious suite with the kitchen, as well as the gym, breakfast and central location

beautiful and new, fantastic gym, well kept and stylish, yet simple

it comes with guest laundry and a nice gym

the wifi was a bit patchy and the gym was quite limited

next, we visited the seventh floor outside area with chairs and the much anticipated heated pool

to pay $13 a day for wifi, which is pretty unforgivable given this is not a cheap hotel the pool area was very small and

we had spa treatments massage and facial

the restaurant was closed and room service for breakfast was delivered 45 minutes late

only thing i didn’t like was the breakfast they served a lot of pork products for breakfast everyone doesn’t eat

the staff was helpful and friendly and the complimentary breakfast had eggs which was a nice surprise

breakfast was ok- nothing special

free breakfast

free breakfast

incredibly tasty food in the restaurant/room service

it was a horrible experience after having travelled a long time with 2 kids…

the bed was insanely comfortable. reception was always nice and helpful. and free wifi.

many thanks to the staff (especially the girl at the breakfast) for everything

location, historical atmosphere of the building, breakfast buffet, bar.

the spa was very disappointing because you had to walk into the public area in your robe, and it was

when asking about the slippers for the spa nothing arrived despite chasing

room service (cleaning service) is not up to the ritz level (-)room service food was not great. (-)really didn't think the room service or the restaurant food was very good (*) however, the room service staff was excellent at 2:30 in the morning (-)small selection in the room service menu. also very limited dining selections. (-)there was no room service and the restaurant was not open for take out. no spa services either. (-)room service is very slow i ordered someone to show me where is the saftey box cause i couldn't (-) room service hours were limited and food was insanely expensive (-) - the phone in the room wasn t working - room service menu wasn t in the room until we asked for it , it was shoved under the door and the

the spa could be updated.

gym is pathetic for a 5 star hotel with a spa, and it belongs in a best western

ideally the shower stall should have had a safety bar or two on the wall

gym was not accessible

room service was a little slow and at times unresponsive

the restaurant and bar closed early at 11 and would not allow room charges.

clean and spacious rooms, staff were great help and room service was excellent!

staff was very kind, helpful and respectful the breakfast was great

large renovated and well maintained rooms, kitchen well equiped

great location, comes with a pool, gym and breakfast

early check in was so nice as we had a function to attend and we’re weary from traveling

i think it would be good to expand the pool as it is a big draw for families with kids

great gym

took a long time to remove a dirty room service tray from another guest outside our room

the ballrooms, the fitness area, the pool/spa/etc, the food court below, the shops, etc, even just walking around the staircases and

received complimentary drinks at the bar upstairs with check in and the kids got free cookie vouchers from a local bakery at check in

room service choices and delivery was great

went to the pool and it was full couldn t get in too many kids

only problem i requested and paid for a later check out room service kept coming to my room

someone should check all amentities to make sure they are up to code

great location! got early check in and late checkout

used the laundry and both washer and dryer ) created problems skin reaction to clothes not rinsing enough

they weren't allowing late check out and the best thing about a vacation is sleeping in.

my kids thinking it was a pool on the 5th due to the advertised signs in the hotel

it would have been nice to have a mini bar in the room.

clean hotel, spacious rooms, great gym and spa. this is my favorite hotel in philly.

the room was beautiful, the spa and services were wonderful, and the staff was excellent.

the bar opened later than i would have liked.

there is a bar in the restaurant as well

the gym was not as pictured. very little equipment, but enough to get a workout in.

was a little disappointed in the 'gym' and indoor pool

very close to the market. aloud early check in.

crawling right across the floor then into the kitchen

the gym needs some updating

having a gym and pool available was also an advantage

the fact that the pool closed too early, the fact that the gym is not a gym but, a small sweat box with a few pieces of standard old school choices for cardio

we were still asleep, we had a late night at a concert the night before and check out wasn't until 11am so i'm not sure why they

pool to me the metal stairs to enter the pool on the right the first one at the side of the gym was loose, not straight and not safe, also the rubber tiles around the pool

you re a family with young kids, it s not the calmest location

very comfortable, good wifi and good breakfast!

front staff was so friendly especially with the kids

we were there for the marathon, and we got early check in which was so nice to be able to shower after the race

hotel bar was very generous as well

stylish location friendly staff was able to have a late check out

the staff were amazing—from the front desk to the bar and breakfast team, everyone was warm, welcoming, and attentive to our needs

one night the bar was snooze city but the next night another bartender put on some decent music and people

same in the gym

but the continental breakfast suggested carry and enjoy in the room

good continental breakfast

sevice. complimentary breakfast. 24 hour coffee service-coffee machine is great!

breakfast could of been better

standard breakfast was good, fresh muffins and fruit each day

the staff was great, good breakfast and the bar and restaurant staff was great

the staff was great, good breakfast and the bar and restaurant staff was great

the street that the hotel is on is wonderful for night time bar crawls and food

they’re breakfast was good as well, the room was great

the complimentary breakfast bar offered delicious food and beverages

it didn’t include breakfast and to buy breakfast is expensive ($17

if breakfast is free

has a free parking lot.

pool but a lot of staff

nice bar and restaurant, although we didn't use them

quaint bar and restaurant attached

small bar off the lobby felt homey and we stayed there to watch the end of a basketball game

restaurant and bar have great food and service

lovely expression bar in room

annoying since the hotel website mentions “ late night drinks “ but the down stairs bar they referred to close’s

didn't have the breakfast because we wanted to try a local restaurant

included, could check out umbrellas, quiet, bathroom with jetted tub and separate shower, kitchen(stove, frig, microwave) with dining table, sofa bed in

breakfast could have been a little better quality, but it was fine for being included in the room

extremely comfortable bed, kitchenette, pull-out sofa, modern bathroom with all the amenities - like a small townhouse - great

absolutely beautiful house with so much charm and history! great little breakfast as well.

high ceilings were a bonus, good breakfast with hot items available, refrigerator and microwave in room, shower had really good

the breakfast bar food was fresh and hot

breakfast was fresh and hot and offered a large variety

bar and grill closed, pool closed

swimming pool was a bit on the small side

loved the pool

small gym

good buffet breakfast and a clean and attractive gym with good equiptment

we enjoyed the restaurant and bar called coins for the food and drink

the room service is expensive but the food was delicious

so my 3 kids and i use only one bed

breakfast was great location was great

interior design and spa tub

laundry service was fast and efficient , overall staff were very good

the complimentary breakfast offerings were really good and varied

the breakfast served in the morning was above and beyond, tons of variety

nice breakfast

every thing staff were so helpful and friendly breakfast was good

the fitness room was small with minimal equipment.

charge for parking. carpets seemed a bit old. fitness center needs an elliptical machine

small, nice staff, we like the pool, gym and steam roof.

needs a locker room for the gym / sauna

also they need a better pool set up

the gym is snug but in line with the size of the property

was a little far from public transportation & the poolside service was a bit hit & miss (tho the bar is close enough to hop to)

the bed was very comfortable. the room was very spacious. the gym was very nice and clean.

i enjoyed the pool and the room service

with young kids

and tracy, our server in the bar area, took good care of us

gym didnt have any wipes to clean off equipment after use

vents in room need cleaning. booking didn't say pool was closed.

pool and lounge area was really nice

also having a towel bar inside the tub

the pool and jacuzzi

room was quiet, clean and comfortable gym and pool was nice staff were friendly and helpful

is an incentive for a good start to the day, and after a full day's work, great relaxation in the pool

there was an actual wedding reception being held in the lobby bar and general lobby area

comfortable bed, indoor pool, location & food.

pool, location

the beautiful location, restaurant, and pool.

there are restaurants and a bar within the hotel

& thoughtfully designed property, great location, very walkable to the town, lovely bar and restaurant spaces including an outdoor space where we listened to a band play

and the bars and restaurants on site is amazing, lloyd the bar tender was amazing and definitely made the

new hotel with nice rooms, very clean, and a great gym got close to train station in

we rented a car to get there and used the hotel/airport shuttle to go back and forth

just didn’t like that the shuttle at the hotel charged everybody $10 to be transported to the lincoln stadium for the beyonce

close to the casino and field and easy to find an uber

hotel is close to the airport and offers free shuttle service

-i liked the shuttle service from the airport to the hotel

recommend hotel bar and grille for breakfast

i used the bathroom, and of course went to wash my hands with the bar of soap provided on the sink

i returned from the concert, i ordered a glass of wine from the bar and it was served in a red solo cup

the kitchen closes very early, 10 pm on

staff gave us excellent service we went during christmas and my kids were able to get gifts from under the tree

love the fact that breakfast was included each day, on-site parking and the kitchen was nice to have because we always have to get a philly cheese steak when we come to town

pool and fitness center was open even during the pandemic that was a nice plus

covid the way breakfast was set up was good

the staff were courteous and willing to help (front desk, housekeepers, kitchen staff)

the cutlery for the kitchen was greatly appreciated and the space of the overall room

have towels and the room was very dirty and the whole reason i rented the place was for the bar and the bar was

bar and restaurant were great

free snacks, convenient laundry, close to my work so it's its been nice

i wish thy had a pool and the gym was not open

there is a restaurant and bar at the front

the gentleman at the bar was extremely friendly and remembered us both night

it was very clean. there was a restaurant in the hotel. it was quiet. wifi worked well.

pool and restaurant both closed.

swimming pool

was not working wifi was not working and i couldn't use the kids dvd player or game to watch movies cause the

didn't like that we had to wait a while foe the janitor to take the vacuum out of the pool for my kids to swim

people with kids will bring own gaming system they should be some type of hookup to allow them

friendly and clean i want to come back again would recommend this place to friends and family pool was never crowded thank you for a great

the whole sheraton complex is convenient to the airport. the shuttle was on time. happy hour.

free shuttle is really handy

large room, comfy bed, with a small gym

close to air port, shuttle was very quick very clean room very spacious really liked the hotel

need to trim the trees around the pool , they shade it to much

could offer free laundry service for long stays

room was clean and breakfast was enjoyed

great priced parking and airport shuttle

you need to have a way to get detergent and fabric softener near the laundry room

shuttle to airport was great

had looked at all the amenities, and it stated that you all had a laundry room on site

excellent service the perfect breakfast and the location is very close to the airport

staff was very friendly the kids had fun no complaints the price was awesome i will come back here again so nice and the

never got back to me so we ended up having to carry all the luggage down to check-out with two kids in hand (2

there was free wifi, a pool, and a fitness center.

i figured the kids can get some pool time in before we travel

free shuttle to/from phl airport