spacious room, great location, decent breakfast. very pleased with this hotel!

the room was very clean; beds were comfortable; offered breakfast was just enough to start our day; the staff was very friendly and helpful

clean rooms, perfect location, great value & free breakfast!

breakfast was great too

and the staff very great location need to have better breakfast and hot hot coffee

breakfast menu

very clean,great location, pool,breakfast

good breakfast. decent gym.

breakfast was great the kids loved been able to make waffles

my kids enjoy playing in the pool

beautiful pool area

there was dried sticky liquid all over the bar sink and countertop- i had to request someone to come clean it

:) we realized you have golf carts shuttling back and fourth but my kids were too impatient to wait

golf cart drivers a pleasure

the bar area especially needs additional lighting above the sink

no pool or spa like in pictures

close to the beach and it offered a free breakfast

the staff was great at this location, the room was clean and neat with all the amenities and the breakfast was plentiful and good

laundry facilities weren’t fully operational

microwave and no pool ( pool on pics is a 4 person jacuzzi and that’s it)

we loved the food on site, the pool is heated so swimming in 59 degree weather wasn’t a problem

the pet fee was ridiculous

pool and spa wonderful

difficult getting to room and walking to beach or walking pet

on the beach with a pool, several outdoor relaxation areas, a restaurant, and a bar with a bunch of seating watching

very expensive pet

staff from the front desk to the ladies that clean and the gentleman that brought up our room service all were a delight

room service daily made our beds but did not remove dirty dishes or pick up trash that was outside

my kids were so happy and would love to stay in embassy again in the future

easy check-in & check-out. breakfast was great!

the pool area and how clean it was . the staff all super nice and friendly

the pool water was about 72 degrees which is really cold

breakfast, it was great. we loved the pancake machine! nice pool.

i used the fitness center too and it was very clean and well maintained

was clean, breakfast was fresh and yummy, no noises or something, so quit at night and pool with spa was clean and has towel outside and inside of the

plus the breakfast had so many options which is rare for a hotel

is a great location to stay while playing local golf courses such as poppy hills, pacific grove, laguna seca, and others

it was clean and close to the golf courses that we were going to play.

two of my adult sons and i were on a golf trip

we had a separate room from the kids

has safe parking right outside the rooms door and offers late check out if needed

love the owner monty he is always flexible with late check in and late check out and his rates are very competitive for the spa rooms

this trip i brought my youngest daughter (27 now) we used to go as a family when the kids were little

we had $30 pet fee for the night totally worth it

kids loved the fish swimming right next to the reception

from the room to the pool to breakfast was really nice

and kids will love making pancakes and waffles

we had a few small needs, and the breakfast attendant was amazing, she helped us out each time, and made sure that we had the

only could have been better with melon served at breakfast.

did not use fitness center: spent all time outdoors

the beds were comfortable and the guest laundry was very handy

also did not like that there was no ice machine or guest laundry that i could find

excellent solution with breakfast while understaffed; a self service bar with fresh coffee, granola bars and fruit

the beds are good, the pool nice and warm

the bar is quite noisy in the evening, we went to the salon to have some more calm.

is largely outside of hotel's control, related to pandemic: spa, restaurant, room service, gym, pool all closed due to pandemic

hallway by the pool/ gym was tricky to walk on because of water on the floor

aveling with 2 kids)as the doubles are small for kids to share

me and the kids

breakfast brought to the room is such a nice touch

also choosing your breakfast and the time its delivered to your room is great

-the unexpected view -the late check out -the stormy weather (how'd you do that?)

great breakfast with a view!

and the complementary breakfast was delicious, lots of choices, delivered to our room right when we requested

room was a great size for 2 adults and 2 kids

), super fast wifi, great restaurant and a cafe and located in a central place

hard to find gym and jacuzzis.

lovely spacious room with panoramic view. rooftop spa and gym were excellent.

we went down to schooners for breakfast and because it was a little late they didn’t have a kids menu available for breakfast but they quickly accommodated our picky 10 yr old and offered her

you eat breakfast on the balcony don’t leave your food unattended for even a second

very limited choice of food for breakfast, no warm food for breakfast

the breakfast was perfect and overall everything was great and we will be back

at the ocean enjoying our morning coffee on are private balcony close to restaurants and a a spa on top of the roof is always the finish of the

everything was amazing. location, view, breakfast brought to our room

our room was lovely and adequately fit two adults and two younger kids

with having my 2 kids i needed a room with the living area, kitchen and bedroom

the sound proofing is not very good, and there was a lot of noise from a family with young kids from the room above ours

the fireplace was a plus during winter! the kids loved the waffle machine during breakfast.

valued the breakfast, which was really good, and the fireplace in the room was awesome

bar was nice to have and it was a coffee bar in the morning

i think it would be a good idea to add a shower at the pool area.

convenient location for work and an excellent gym for a morning workout!

bar staff rude, no water in the hotel on sunday with no explanation form the staff, no apology or

gym and courtyard

kids activities

hotel is clean and has a bar located on site.

the heated pool was my sons favorite and the fire pit.

we are here for july 4th holiday and hotel had lot of activities planned for the kids

very slow wifi could not easily stream or send larger files

lovely location in pacific grove... golf courses very nearby... lots of restaurants to choose...

we brought our bikes and cycled down the coast to 17-mile drive (which was closed due to the golf tourney

the swimming pool was a big plus for the kids

the best thing about portola hotel & spa is the location in my opinion

gym was across the street but good nonetheless

elliptical machines in gym are old they could be updated.

whilst we didn t use either the spa or gym it was great that they were available

proximity to restaurants and golf venues.

arrived on tuesday and wifi was out all day wed, returning thursday

problems at night)

fire place, and breakfast

the public spaces were clean and room service great

breakfast was great room side good gym pool and jacuzzi

breakfast was included in my stay and it was amazing

our last night we ordered dinner via room service

kids running up and down halls yelling and slamming doors all night

old, worn bedding valet parking only no room service

we ordered room service and the food was 1st rate

we could hear the people in the next room talking and especially the kids.

kids loved having the pool and hot tub

well appointed room, friendly and helpful staff, room service was fast and accurate.

great staff, nice gym and pool

allowed early check in- huge help

thought out and spacious room, very clean with multiple power points close to the bed and great wifi connection, continental breakfast had lots of choice

slow wifi, but free. no hbo....

good wifi and room

erfect opportunity to

i entered 3 adults and 3 kids (all under 10) into the experian platform

kids really wanted to go swimming however the pool which is normally heated was freezing cold and

continental breakfast was very good compared to other places where we’ve stayed

verycomfortable and an excellent breakfast

great value; great room. breakfast staff were charming.

the pool was fun to use and the hotel was conveniently placed close to downtown monterey, fisherman’s

buddies and i stayed one night in between golf rounds in the area

the pool was a bonus too especially since most hotel pools are closed due to covid-19

there is an elevator, pool and hot tube were open 4/3/26

didnt use the pool but looked very clean

parking fee and pet fee if my dog is 6lbs service dog

were unable to utilize the spa due to no available booking

they accommodated an early check in very quickly and without issues

hotel location was very centrally located for fine dining, casual shopping and championship golfing

very nice grounds, clean rooms, cozy bed, great heated pool and nice location !

i didn't know there would be a jacuzzi and pool so finding out we had access to hose was a major plus

breakfast is basic. no fruit. small indoor space. no laundry facility

laundry facility would be so helpful.

is spacious, brightly lighted, laundry facility is good

location was great. close proximity to beach, golf courses, wharf.

i wish it was warmer so we could enjoy the pool but the hotub was great

also love that there’s a hot tub and swimming pool - hot tub is especially great to soak your feet in after a long day of strolling the coast

pool and jacuzzi stay open till 10pm

beautiful grounds and pool area

the rooms are beautiful and spacious! beds are comfortable too! swimming pool and spa are nice

are all about value, quiet, location, and clean - no need for pool, weight room, etc

we were able to have an early check in which worked out well for us to spend more time walking along the shore

great staff, very good location for taking walks to the coast and a great, short golf course.

continental breakfast is very accommodating for the grab and go crowd but because of the great staff you will

were given option of upgrade to a room with separate kitchen which we accepted and were very happy with

breakfast was great and the room was very clean and newly renovated

heated swimming pool

that pool and spa was. closed do to covid

staff saw we had kids so they added treats to the breakfast bags which was a wonderful surprise for them and i

the pool and spa were exactly as described - heated pool :-) - walking distance to downtown

sorry no breakfast do to cororna virus

i would not stay with kids i didn’t feel it was kid

no judgement on what those ladies do for a living but there were kids running around so not a nice thing for them to notice

we also appreciated thta during covid the staff still provide breakfast in bags for guests to take

the hotel was clean and comfortable and there was a good choice of breakfast food provided