pools were nice but close early

fun pools for the kids

the kids and the adults had a wonderful time with something for everyone

the whole experience, just a swim at the beach and watched a beautiful sunset, but if i was with kids and/or grandkids, i think this would be a very special place to stay

although we were upgraded to a 1 bedroom ocean view and it was a beautiful hotel our kids and grandkids were at aulani so we walked to that location a few times during the week

many pools on property to pick from to enjoy

the restaurants and bar close at 8:00 to 11:00 pm.

room service/condition, hotel location are very nice for me. and amenity is also good product.

service, food, location, kids camp

beach lagoon isn’t great if u don’t have kids , but it’s still ok

free breakfast with omelette bar was great!

the complimentary breakfast was fantastic and saved us so much money

especially with kids

little small for 2 adults and 3 small kids

friendly staff, clean room, wide variety for a delicious breakfast.

location, staff, and the shuttle driver were all extremely courteous and friendly

the hotel is clean and shuttle to the airport is included

3 of a mile because i was with kids and it was 3:30 am

very old property. noisy air conditioning unit. gym and pool closed very early.

we did not want the stress of trying to find transportation to our final destination at such a late hour

i’m a gym rat and this one is okay for such places

free shuttle services was great

shuttle from the airport is great service

very clean, close to the airport, comfortable, friendly staff and late check out available.

very close to airport. has laundry facilities and pool.

they do have a shuttle that takes you to three main areas

great location near ala moana. great swimming pool and jacuzzi.

a lot of homeless people in the area, elevator issues, shortage of clean towel at pool

jacuzzis at the pool area were amazing

there's a place for a grill on the pool deck

as a side bonus if you want you can get fish food from front desk if you have kiddos or kids at heart who may want to feed the koi fish that swim around perimeter of restaurant

i liked the that they don't charge you for movies and they have a playstation3 and games the kids can play without being charged 11-20$ each like most other hotels

friendly staff, location, $5 breakfast.

there is a laundry and convenience store on site and you have everything you need close by

the kids and adults liked that

gym is very tight

very minor: pool area was small. windows in room had no barriers. scary if you have kids.

breakfast is okay. was better when we were there in march

the view of the ocean, kids enjoyed the pool

wifi is free; every room got ocean view

one particular bar tender by the pool was amazing, super friendly and was always checking if we wanted anything

no laundry service and kettle

there are no towels or water available at the gym

if you needed something you would call and get it but it was not classy to see pizza cardboard, laundry or garbage bags for pick up outside your door in the hallway in a hotel at the caliber of

location, early check in, kettle & micro wave free rent

the wonderful facials at the spa

would love room service and upgrade in coffee machine in room

laundry services were astronaumically expensive compared to other hotels i have stayed at.

pool is dated, looks 1970s, main complaint: no room service

i definitely enjoyed the spa facilities and lounging on the beach

no kitchen utensils n kitchen to at least cook food but it was a good stay tho for my family.

the room had no lanai, but has a kitchenette

hotel laundry convenient and poolside was neat and orderly

they have a free water near reception and at the 2nd floor at the laundry area

is such a great hotel - right in the middle of waikiki so my teen kids could walk to ala moana or waikiki center

property has a full gym, movie rentals for free, and a salt water pool that provides plenty of sun and shade

the staff couldn't do enough to help you and the bar in the hotel was ran by a gentleman named earl who was great fun to

convenient location enjoyed the gym and pool facilities

the gym needs more ventilation.

pool area also great

good breakfast, friendly and helpful staff, kids friendly, everything was clean, good

poor gym facility.

the pool bar served good food, cocktails, and had live hawaiian music every night

good size room, located close to great restaurants, good size pool, beach access

would have been nice to have options for room service

and friendly staff, big rooms and comfy beds, free coffee in the lobby, outdoor pool

only negative i can think of is that the exercise room and the pool area are a little small but i didn t go to hawaii to swim in a pool, i went to swim in the

great rooms with large tvs, incredible wifi, kitchenettes, $20 credit for breakfast buffet, and the location can't be beat

breakfast

the pool area is pretty cool even if you don't swim

and too many groups of young kids

and the pool area was lovely as well

the gym smells a bit like plastic, but if you leave the door open it not so bad anymore

pool and gym whilst small in size, serves their roles adequately

late check out

kitchenette but no dishes

too noisy at night with people around the pool.

for the area room was clean and spacious we loved the free kona coffee in the morning the little kitchenette was very

the laundry machine needed coins and one could not get change in the lobby

it has a small kitchen but no cups or anything

everything, the location, pool and service is exceptional.

the pool, restaurants, and spa were all top-notch

pool could have been a bit better and there is no pool part that is suitable for small kids that can’t swim yet

fitness club, machines not working

spa and gym undergoing renovations

rooms were big and had all you need. great pool and staff were easy to talk with.

little kitchen with all the amenities you need, including electric stove and bidet in the bathroom

i used the laundry machine which was nice, costs 1

it’s not fancy, but it’s clean, looks relatively recently renovated, and has laundry machines

the laundry machine available was old and dilapidated

the gym is small but very modern and also clean

view, very quiet, attended a free yoga class and used the pool, coffee bar was nice, extremely clean, bathroom was lovely

we enjoyed the pool and gym and appreciated the fact that there was a laundry room onsite

only thing missing was a bar in the lobby.

we requested an early check in as we travelled overnight but they were very i accommodating.

there was no room service!!!

was clean and updated - employees were all personable - pool is nice with a short slide for the kids - safe with a lifeguard - great restaurants nearby

there is no room service available however lots of options for food within an easy walk.

however, the wifi was rather unstable

it's a great place to stay the kids went from pool to beach and didn't stop

family friendly without being overrun by kids and noise

for a 5 star hotel there should be room service.

the pool is a bit small and in the shade, but we all loved the fact that the mai tai bar was separated from the pool area

other perks are that the mai tai bar has pretty good food, and you can use the shared pool and hot tub at the sheraton next door

picky, but no room service or adults only pool which we have grown used too.

with hardly any space to hang clothes for three, that’s how many we were in the room, my two kids and i and the parking is very pricy (35$for

the location is not ideal and the pool is very small without any sunlight

2)kids went to the beach on the day leaving, asked for one hour extension for a shower, not accepted,

they gave me early check in and did not charge me extra for it

were some issues with the laundry and it seems they're always being used

the restaurants and pool were nice as well

breakfast invluded didn't include our children which felt deceptive and was quite expensive for 3 kids

room service was top notch

self service laundry facilities ud83dudc4dud83cudffdthe staff were friendly and helpful

no room service

pool area is adult oriented.

they losted laylow as having free breakfast but its just a $20credit towards breakfast

restaurant was pricey but it had a great bar and outside private seating area elevated above the street so we felt it was worth it for lunch

gym was well equipped

breakfast for two was included in our package and the food was excellent!

the heart of the vibrant waikiki, this place offers comfortable rooms, kitchen, wifi, air conditioning, nice staff, and just a 3 minutes walk to reach the beach

central to everything, great kitchenette, great value, great free beach gear for use

laundry facilities are nice, and affordable

the apartment had a little kitchen that we loved and it was very very clean

you have to ask in one day advance for room service clean and always asking for towels and toilet paper daily

pool area and gym. access to the beach.

the hotel gym is quite well equipped, too

nice pool for kids.

no room service

i absolutely enjoyed my time there the food was great in all of the restaurant even the buffet breakfast which usually tends to be just

asked for an early check in as we were arriving at 7am

pool, bar, spa area was fantastic

the spa and pool

great place to stay with kids

the pool, the boutique feel of the place and the location

view

the room was spacious and pretty decent views as well as a full kitchen with a large fridge which kept our leftovers ready for the next day

appreciated having a kitchen and a laundry on site

good location, balcony with view of the canal, golf course and mountains

the view of ala wai canal, golf course and surrounding area as very good.

not much to choose for breakfast

we asked if we could get an early check in (we had been up since 6am the day before) - the staff called us at 2pm to say our

no pool

he set the bar prior to my arrival

nice warm pool

laundry on site recommend it

we were above the gymnasium on level 4 and were woken several times by banging noises

great central location, great staff, room well equipped and clean, good gym.

nice facilities, especially the pool, kids can play there and make friends

comfy beds and very quiet , great bar area and pool

my kids liked them

if you value your sleep or have small kids, don t come here

room service does not show up in 4 nights stay

pool is too small and not family friendly for kids

room service was delicious and prompt. servicer were excellent.

the location, soft and fluffy pillow help my kids rest well after an adventurous day around the island

the spa ,shops and restaurants was awesome

a little outdated, tv options limited - you have to pay $20 us to watch a movie or even a kids package

4th floor laundry matt was hot , not enough washer & dryer and we noticed some roaches.

pool should have been bigger as once a handful of kids are in the pool it overwhelms the usage of the pool

in the hotel to check all there facilities, everything was beautiful and high quality from the gym with peloton bikes and the beautiful pool and jacuzzi surrounded by a lovely landscape, the

it was also very pleasant that the pool was open until 10:00 pm and lit up with garden torches

they also have a nice salt water pool + hot tub right behind the bar that you should check out

i got to the properly early and they let me use the pool and held my bags

good coffee and food, the pool was awesome with a good gym and a spa next to it along with a bar serving cocktails and food all day

the front desk & mostly filipinos) clean, very near the beach, honolulu zoo, tour pick up & their breakfast even it’s only pick up & go menus are different daily

breakfast could be improved

the gym is small / almost nonexistent

staff were very friendly and accommodated early check

closest beach is great for kids

location, great welcome at reception, room was available for early check in, great room size ( king ocean view)

was expecting the resort fee to cover some of the hotel amenities (lobby/bar/restaurant credit)

pool and spa were great and loved that it was opened til 10pm

beach/pool towels were available for guests

everyone one from the bar staff especially omar rocks!

plenty for kids however being a couple with no kids, the adults only areas were a massive plus

the double beds are perfect for kids or one adult, 2 adults do not fit in one double bed

laundry it is a pity the concierge team are not aware they are there.

spent most of the holiday in the pool area with the kids

the room service was really good

pool, gym, free beach towels, free beach chairs/umbrellas/paddle boards etc

besides the gym being too small, everything else was great!

i liked the fact the beach was just across the street and kids swam in calm waters even in the rain many were in the beach waters :) would come back again

location, the atmosphere is great, the pool and the tiki bar nice, and the best is the ocean view along with the kalakaua ave with people walking, shopping

the gym in the hotel and pool are also ok

my flight arrived early and they were gracious to provide me with an early check in

i loved this property, great breakfast

good location, staff are friendly. we asked for late check out, it was granted.

clean and close to everything. had a good gym

not the best pool, but the beach is right there. breakfast buffet is meh