was extra friendly and helpful; views are beautiful and relaxing; pool and hot tub are clean and in a great location; buffet dinner with entertainment (uncle danny)

the laundry room closed at 9 pm.

views, beach gear to rent, list of restaurants / places to visit on arrival, good breakfast, coin laundry available, helpful and friendly staff

the laundry room was great, at usd2

the space was clean, comfortable, and absolutely spa like

and the pool is really nice

great hotel to be close to the airport! good bar for evening food & quiet pool area

proximity to airport and free shuttle bus to airport every hour on the hour

airport shuttle and proximity to the airport

laundry services, close to shops and airport shuttle

everything was fine, breakfast, staff, pool and the room was excelent.

shuttle from the airport is great service

close proximity to the airport, free airport shuttle (plz tip friendly drivers $1/bag if u can), front desk staff very friendly and helpful with

we arrived at 11:00 am, the hotel had clean rooms, but wanted to charge us $75 for an early check in

the downside is the bed was not very comfortable and disappointed that they charged me $75 for a late check out

the wash and dry laundry room

complimentary breakfast was excellent! also room service.

this place is how a wash-room is available to the guests, allowing us to wash a load or two of laundry

the gym and the parking lot is awesome.

as it was for 2 adults and 2 children, we assumed the sofa was for 2 people

beach is great for kids with the manmade cove that shelters and large waves

the breakfast was okay but over priced

ocean view was beautiful, and we also liked the beach it s a safe and comfortable space for kids and large families

the beach felt so safe to swim in and enjoyed the pool and the shaved ice on the beach

service, food, location, kids camp

the whole experience, just a swim at the beach and watched a beautiful sunset, but if i was with kids and/or grandkids, i think this would be a very special place to stay

the kids and the adults had a wonderful time with something for everyone

great lagoon, food, water park and pool experience!

the fact that the kids had a ball.

the kids loved aunty's beach house and all the pools

the pool was gorgeous and fun for the kids. very nice facility, open parking for lifted vehicles

better laundry facilities… upgrade from quarters

more laundry facilities closer to the other end of the hotel would be welcome

and dryer in laundry room out of order

the smell in the gym

1 bedroom unit or a family suite atleast for privacy reason and especially for family with little kids

clean rooms, affordable breakfast that was off the chain

laundry room was clean with machines that worked very well with value for each

the staff at check-in very friendly and helpful, the laundry facilities were very good, but not enough washing machines

they also have a mini mart that you can buy stuff at, a laundry room too that was very useful for me since i didn't wanna bring dirty clothes

room was spacious, beautifully decorated, and had stunning views of the ocean

food, overall great rooms, smart elevators and great amenities, really good gym and nice pool and spa area

limited breakfast options

spa facility being m/f separated

only small hiccup was a little inconsistency at breakfast in sera restaurant, one day the kids were included free with an adult, and the next day

gym is small for the hotel

everything the pool and staff

breakfast was standard but it was good enough to keep you full until lunch time

pool area wasn t sheltered from the wind! not enough pool seats at times.

particularly liked the refillable water bottles and refilling stations, and easy access to pool and towels

at the outside bar could be a bit better but staff, room and everything was really great

while the hilton's amenities were lovely (two pools, full gym, restaurant et

time from australia to honolulu took 24 hours and i emailed the hotel in advance to request an early check in, and received an email back saying they would do their best to accommodate this

hip, and small boutique experience, with a great bar and staff (thank you david at pool bar!)

the pool was nice but crowded so we didn’t go in

no kitchen utensils n kitchen to at least cook food but it was a good stay tho for my family.

is bit smaller for 4 people including 2 kids, however it will do the job

good laundry facilities - had a swim in the pool while doing a load of washing

the kitchen has plates, pans, cutlery, cups and everything needed to cook a meal or warm leftovers

the pool was great as was the location

the pool was just ok, shades early and there wasn't a hot tub.

we didn t use the pool, gym, anything other than the room

are extra costs for using: pool, gym, wifi, towels

we didn t use the pool, gym, anything other than the room

pool area also great

room service comes very early so if you don t want them to come in on you indecent you might

held my larger bag while i went to kauai for a few days, shipped dirty laundry home so i had room in my bags for the goodies i purchased in the many wonderful shops on

each other the staff really took care of us an our expectation since i was traveling with my two kids the view was fantastic that ocean view wow can t say less beautiful would most definitely go

wifi is not free - paid in resort fee! convient to honolulu

great experience and great for families with young and older kids

cept the laundry room was down)inconvenient for a long stay like we did

it says that they have laundry, but apparently they do not.

room, clean, beautiful views, friendly, helpful staff, close to everything, pool, late check out

we enjoyed the cafe and the pool

very quiet and spacious rooms. location had a small gym. friendly stuff. nice seaview.

great rooms with large tvs, incredible wifi, kitchenettes, $20 credit for breakfast buffet, and the location can't be beat

room service one time cleaned my room but forgot to make my bed

wifi connection was terrible

i didn t receive room service one day after asking for it in the text and going to lobby to ask again

wish the hotel served breakfast but you can always use room service

also the hotel has a nice swimming pool, it's big enough to swim and the greatest thing was that there was hardly anyone there so we

a pan would've been nice to go with the pot in the kitchen. get more cooking done ud83cudf73

great location, friendly staff, handy having a in-house laundry.

it’s not fancy, but it’s clean, looks relatively recently renovated, and has laundry machines

love that they have a little laundry room on each floor

kitchenette but no dishes

great location, friendly staff, pool and garden, a/c in the room

the pool was clean

privacy, room was spacious, shower was excellent, air flow through the windows, beds comfy, pool

laundry on site

minimal amenities eg no laundry room or options for food overnight. only one restaurant onsite

no laundry onsite

i also enjoyed the fully equipped and spacious gym facility

wifi lack of restaurant places.

quite taken over by kids

and very knowledgeable anything i needed they got or helped us get, very friendly with with my kids, always went the extra mile with cleaning the room

the pool was small but it was still enjoyable.

were some issues with the laundry and it seems they're always being used

the gym could use a bit of attention and improvement

yes the pool is small, but we knew this and our plans were never to sit by the pool

pool, service, coconut cake

nice bar with friendly staff everywhere

spa and gym undergoing renovations

orchids and pool bar are some of the best places to eat on the island , with live music each

pool could have been a bit better and there is no pool part that is suitable for small kids that can’t swim yet

i wish it would have included breakfast with our stay

personnel, really went all the way to make us feel good the pool the location the sister hotel

wifi is extremely slow pool area is nice but could do with some renovation

kind staff, bathrobes and slippers, pool, gym and comfortable bed!

overlooking parking area despite being on 21th floor - noise: loud on weekends but acceptable -wifi: not

breakfast cafe needs to adjust their prices to match going rates

hotel offered a free wifi hotspot that worked all over the island

pool area

laundry facility on the premises

also the cost of having laundry done was ridiculously high

i wish there was room service

picky, but no room service or adults only pool which we have grown used too.

no wifi access when lounging at the sheraton pool

the pool is a bit small and in the shade, but we all loved the fact that the mai tai bar was separated

ld'-style) and view from the room, restaurant and bar and facilities, etc

location is great! kitchen is good for basic cooking, which is helpful for family with kids.

laundry on site helped with wet beach clothes

clean, room service daily

good location, balcony with view of the canal, golf course and mountains

had everything you needed

the pool, the boutique feel of the place and the location

loved the pool / spa facilities. liked the king bed

great place to stay with kids

a beautiful property with a lovely pool, spa and surrounding lush tropical garden

i was travelling with 2 young kids and it's really noisy especially when you have a swimming pool view (which is more expensive)

restaurant was pricey but it had a great bar and outside private seating area elevated above the street so we felt it was worth it for lunch

f&b, the restaurant and bar are sensational

they losted laylow as having free breakfast but its just a $20credit towards breakfast

great gym and gorgeous pool and lobby area adorable welcome basket and rooms were a good size

live music every night, free snow cones every day, great pool, great food, great people, every detail at this hotel is beautiful

you have to ask in one day advance for room service clean and always asking for towels and toilet paper daily

the kitchenette probably saved us the price of the room just in meals because we didn't have to go to a

it s an old building.should be remodeled and better wifi without interruptions.

the apartment had a little kitchen that we loved and it was very very clean

wifi almost non-functional.

of room service and minibar which meant you needed to go out of the hotel late at night to get a drink

pool area was quite small and easily overrun by kids yelling

the rooms were great very clean staff was so friendly pool was great just very busy so only had one chance to use it

pool area was quite small and easily overrun by kids yelling

hearing kids at 6am in room next door

not much to choose for breakfast

we asked if we could get an early check in (we had been up since 6am the day before) - the staff called us at 2pm to say our

no pool

he set the bar prior to my arrival

nice warm pool

laundry on site recommend it

we were above the gymnasium on level 4 and were woken several times by banging noises

great central location, great staff, room well equipped and clean, good gym.

nice facilities, especially the pool, kids can play there and make friends

comfy beds and very quiet , great bar area and pool

big room and comfy bed, try and get a balcony in the sun as we had a shaded one, pool can get pretty busy so get down

the gym

friendly staff, bar, food, pool, room, everything !!!!

they also have a nice salt water pool + hot tub right behind the bar that you should check out

the gym is really nice

pool was crowded with kids during the day and closed at 6

also, no room service is offered

would avoid going during the australian school holidays in january as there are simply too many kids in hawaii at that time of year

balcony, spa and some restaurants closed due to covid however $42 a day resort fee still charged

there is a divider for kids vs adult area but isn t adhered to

oh and it costs a fortune to wash and dry a load of laundry

location, gym , swimming poll and hotel staff

likewise you should have informed us that you will give us a free wifi looter etc within rf otherwise i didn t buy my sim card for sure

the pool for my kids as well as the fruit provided at the pool

do miss the buffet breakfast

large pool area and poolside bar has good drinks and lunch food

good wifi

i did not like that the gym was closed at 4pm

the breakfast room service meal was not as good as the dinner room service meal.

the spa and pool

the gym was advertised on the website but the hotel had no gym

beds are too small. need a queen for adults and kids sharing

bathrooms were small and the breakfast felt chaotic due to waffle machines being at the end of the rest of the food

it has a laundry (bonus) and a bar with great staff

pool is cold i’m cold blooded so i didn’t get too use the pool - pls make it warm

kids had a great time

clean, restaurant inside the hotel very convenient, boutique store, i love it, not to mention bar in the pool area & hot tub

it was always full and many times kids were in the hot tub with pool floats without any staff putting a stop to it

loved the pool and mini golf super comfortable beds

the equipment in the gym was limited

the gym and pool were as we wanted

really nice location and excellent bar drinks & food

spent most of the holiday in the pool area with the kids

the gym was amazing having access anytime of the day

was very easy and fast, room view was spectacular and the room service staff was so friendly