hotel is really clean, staff really helpful and polite and the kids really enjoy the swimming pool

always went the extra mile to help out, the facilities were amazing

clear instructions to login to wifi, in the room rather than at the elevator that was my only criticism cant fault anything

it was out of the hotel's control, and the fault of our timing, but the spa and pool were closed :

excellent breakfast

early check in was accommodated

room service in the evening was prompt

the kids also loved the pool - fun had by all

heated pool

choices for vegetarians my friends and their kids dont eat meat due to thier religion they did not enjoy the

location is good, kids friendly.

we had access to the pool and gym facilities which i thought was good as you don't always have this option at a

perhaps recently decorated restaurant/bar was great breakfast great staff great managed to get an early check in which was ideal as we were headed to the zoo straight away easy enough to hop on a

also late check out at 12, which again was great if we had needed this on our last day

nice room and really nice swimming pool, good location and convienient for after having a day at the zoo

location, good staff, good facilities of gym, swimming pool, bar, steam bath, sauna

he would also like to thank the hotel for their fabulous wifi

wifi didn't work for me

parking, decent sized room, modern decor throughout, breakfast and evening meals and easy bus route

art from one guy on the front desk) slight issue with wifi but the staff sorted

wifi signal could be better. no other criticisms.

nice pool

a marmalade fanatic i was delighted that our hotel had on the breakfast bar the best marmalade in the world

we could leave our car in their car park for the duration of our 5 day drip, and there was a free shuttle bus to the airport

comfortable, spacious, good restaurant, friendly helpful staff, frequent free shuttle bus to airport

early check in

the breakfast was great with so many choices and friendly staff to help guide you

to the kids play area

nothing - but small bar fridge in the room would have been nice.

breakfast was the best i’ve had at a hotel in a long time

for kids, good selection of breckfast , comfy beds and rooms, nice play area for kids and big reception

he tried his best getting early check in for us and kinsly cancelled our spare room, his understanding of the change of plan

the facilities were brilliant, bar opens 24

pull out bed for kids was very uncomfortable and pillows were very hard.

good breakfast and good location only 10 minutes by bus to princess street and waverly train station

the rooms are comfy and soundproof and the breakfast tops it all

50 adult and kids go free

voucher for 50% parking discount appreciated

terrible quality of food at room service . tv didn t work

location room wifi

buffet breakfast was fantastic and the cleanliness of the whole hotel and facilities was great

the spa is well equipped with swimming pool, jacuzzi, sauna and steam bath, gymn

lovely stay. brilliant massage, good dinner and breakfast. staff are so attentive and kind

arrived early from a long flight from new york , the staff soon seen we were shattered and gave us an early

pool, spa facilities all 5 * including a great gym

the pool was warm and facilities were terrific

lots of parking

fantastic gym, steam room and sauna

comfy beds, fast wifi and easy parking

breakfast could be improved

close bar service

there is a bar on-site for bev vies and snacks

friendly staff, got a very early check in and room upgrade which was good of the hosts.

the hotel bar was lovely and breakfast was perfect

was a shame the bar wasn't open and no hot breakfasts were available on the weekend of our stay but this did not

breakfast was ok. nothing special.

bar is spacious and clean popular with clients from gym and swimming

fabulous food in restaurant both evening meal and breakfast

bar is spacious and clean popular with clients from gym and swimming

room was so clean we used the facilities sauna steam room and a swim then went for the breakfast really fresh and great variety definitely be back when in edinburgh bus right outside and

the room was clean and adequate size for two, laundry changed every day.

free wifi

old small elevator, rest everything was fine, requested early check-in due to old age parents and kids, not entertained even with single room while i had two rooms for 3 days

2 hours of waiting sent laundry to be done friday evening , sat at reception until sunday afternoon

laundry service was very good, bed covers were replaced without fuss within 15 minutes

would have have read my request for the reservation, i made a booking of 2 room, becouse i had 2 kids, 7 and 9 but at the moment of the check in the lady at the reception informed me that they

facilities, including the bar restaurant

was also great just a few minutes walk from lots of different restraunts and plenty for the kids to

gym, breakfast

tidy, modern staff were great too and the bar and food very reasonable concerdering the location

superb breakfast

it would be nice to have gf biscuits in rooms, and as pastry choice at breakfast

the restaurant itself was closed outside of breakfast but the room service is great and offers a lot of good options

a wider room service menu would be nice

impeccably clean, good wifi, firm mattress, soft bedding

lovely lobby area and an ok gym to do a weighted workout

delicious food and nice bar

were so helpful when we arrived early they got a room ready for us and gave us a complimentary late check out as we had a late flight the next day

the gym was nice and clean and well equipped

better, we had issues with check out time after staff hadn't communicated properly, we asked if late check out was possible and it wasn't a problem, we confirmed the time of check out with

clean, reception and bar staff were extremely helpful and friendly, loved our time in

requested an early check in and the staff rang up to the cleaners to tell them we had arrived

comfortable bed, fantastic shower and good wifi

the gym is small but has enough in it to get a reasonable workout if you aren t fussy

there was a restaurant, bar and gym

restaurant only opens for breakfast and dinner, and laundry is quite expensive

30ish when the laundry/delivery was at the hotel

wifi was quite weak

eaning) could be improved

the bar area was friendly with lovely food and an incredible breakfast

i also would of liked there to be a bit longer hours for kids to use the pool

timing for kids access to swimming pool is not

lovely bar and very central

in a club room the lounge was amazing and the spa was one of the best we have been to loved the pool and

had one complaint, the rooftop spa pool water was too low a temperature, we are booked in again for november, so please turn it up

soo much room in serviced apartments. early check in friendly staff awesome location

2 bedroom apartment- very modern and tasteful, kitchen / living room was a great place to chill

the two bedroom apartment was well suited to traveling with kids as they could have their own space and go to bed earlier than the adult

we have two very young kids and it was great for them too

the kitchen is fully equipped, so if you're planning a long stay, there is everything you need to make

it from the beginning: the really nice and helpful staff, the lovely room with all you need, the bar and the food

the room service meal was delicious and we will be back to eat in the restaurant based on that

bar staff gave me lots of soya milk for my coffee

emails and a phone call to get a response to a question, no one picked up when we called for room service, and bar the gentleman on reception when we checked in who was lovely, every other

my kids loved it and i did too

wifi is strong for remote working and admin

made getting settled down and putting all kids to bed in the evenings a little bit challenging

sound proofing from the noise from the bar next door.

the sky bar was closed for private events both nights so we couldn t experience it.

breakfast was of a high standard with plenty of choices and portion sizes were good

beautiful aesthetics. fabulous spa as well

wifi was patchy on third floor

the hotel , but the outstanding feature was the staff, from the doorman , reception, waiters, room service to the staff in the spa, best i ve come across in any hotel

staff excellent comfy bed, quiet, good wifi and excellent location

attentive staff, beautiful building, fabulous spa, gorgeous comfortable rooms, fantastic bar & restaurant and a lovely breakfast

breakfast was also great, with plenty of good food to choose from (both sweet and savoury)

great hotel for family with kids. room was very functional

poor selection of breakfast tea , coffee a bit to strong for us

missed the fresh bread at breakfast but i think it was a general problem in edinburgh

hotel, loved our room, kids loved it also spotless clean, 5 star, loved decor the security in the lifts, only allowing

there is a nice bar inside the hotel as well

wifi was not available for a whole evening but not a game changer for us

wifi was bit poor 4 kids

pool and spa facilities were an added bonus

gym facilities and spa very good

please order a whisky sour from the beautiful bar on your way to dinner, it is the best

i am a croissant snob, and the croissants at breakfast were delicious

hotel stuff was extremely friendly, location is very central and breakfast is quite good.

the bar wasn't manned at all when we tried to get a drink

breakfast amazing

and also late check out

clean, spacious and handy kitchen

arrived really early and they accommodated early check in with no problem

gym available

the breakfast was reasonably good

the meal we had in the printing press bar was fabulous and good value

drinks deliver as room service could have been chilled.

gym a little troublesome to get to , would have preferred a smaller cosier bar , but thats just a

issues with system down on my stay, which would not allow an early check in, apart from that worth a

will be better if you bigger gym and spa centre