it was clean and the staff were so friendly. we also liked the pool table in the lobby.

mediocre breakfast. did not offer any sweet rolls on spread

pool free breakfast clean rooms

clean, friendly staff, good breakfast and comfortable bed.

hot breakfast

we didn't use the fitness room, but it looked very nice

shuttle to the hotel was waiting right outside the airport, great service

cleanliness, accommodating staff, breakfast, exercise room and location.

airport shuttle and comfortable beds!

they provide a free shuttle to the airport and you can leave your car for $3 a night, much better than airport parking

free shuttle to airport 24/7

everything the pool was amazing it was nice and warm you could just jump in

swimming pool tile was really dirty and gross looking

in addition, the hotel has a shuttle service

only thing that bothered me and not my kids or husband, was the a/c going off and on all night long

location was good. close to the cruise port. breakfast was adequate. coffee was good.

location, shuttle to the airport, breakfast, staff

the breakfast attendant was rude, no chocolate milk, and no grits! we did not eat breakfast!

staff were incredible, it was in a great location, super clean, great value and great for our kids

had to go to a laundry facility

of kitchenette

my kids love the place.

gym (exercise room) was tiny and dysfunctional, there was no elliptical machine and one of the two

pool under renovation.

the ladies at the desk putting them out after breakfast hours for guests checking in according to kitchen staff, the beds were hard and uncomfortable, half of the room lights didn't work, and with

large, comfortable room, friendly staff, good coffee in the nmorning and real food at breakfast, including fresh fruit

location restaurant pool room

cleanliness, later checkout time, and free breakfast

we also enjoyed having the shuttle available to take us to the airport

shuttle service

close to the airport and had a free shuttle.

the departing shuttle was so late the clerk called a cab for us

property was wonderful, very convenient to the airport and the shuttle to the property was a big plus

stay on left side to stay away from gym. no pool.

always stay here before an early morning flight. close to airport w shuttle available.

staying here and taking the shuttle makes catching an early flight easy.

comfy accommodations and 24hr shuttle to airport were awesome

free shuttle from airport

it was very clean. it was very quiet. my daughter loved the pool.

good breakfast!

not enough parking

the staff were so helpful. the shuttle bus brings you to the airport so travel was very easy

in the room were really dirty, especially in the kitchen

lady who does the laundry with the blonde hair, she was the best thing about this hotel

parking was a bit hectic. making it more difficult to load and unload our car.

free internet free parking

the tv worked fine and the wifi worked well

there would be no breakfast of anything of that nature till you done checked in can't even order room service

the shuttle drivers to/from the airport were fun, friendly & informative

located well lighted parking lot very close and convenient to all types of stores and

beds are comfortable. easy check-in. close to the airport. breakfast was good.

good breakfast, comfortable beds, easy parking

liked their shuttle service to and from the airport

the pool the gym hot tub and breakfast and the bed i loved it

very clean and fast shuttle from the airport, to the hotel.

hotel, the breakfast was actually breakfast not just granola bars and coffee which was a plus for me

very clean location. staff is amazing. great breakfast selection!!

don't eat breakfast so i wouldn't know but the staff is very friendly and helpful, the bed was very

the breakfast was awesome and room was great and pool was nice

the guest laundry was very expensive, especially considering one dryer is damaged allowing clothes to clog

there are no turkey breakfast meat items on the breakfast buffet.

very clean, comfortable and they have a great breakfast.

pool area and furniture needs upgrade.

outside pool closed but not hotel issue was due to hurricane matthew.

everything was close breakfast and the pool old bathroom

close to the airport and shuttle every 15 minutes

breakfast buffet was delicious

had a few issues with the room and the wifi did not work very well

laundry carts in the hallway all day. room service didn't work.

security sat on his phone at the door while kids ran up and down the hall knocking on our door and ours doors playing and some guess were

down to the quality of the breakfast bar, i was very impressed

pool was not heated and was very cold

they served breakfast and the pool was open even with the pandemic

parking was easy everything was super clean everybody there is very nice very professional the pool is very clean it felt like a very luxurious

big and spacious (we booked a king) everything was clean and the bed was soft & comfy, oh and the breakfast was good

management accomodated early check in, with kindness.

pool was small

was very clean / young lady at the counter was very nice / didnt get to eat breakfast

the room was beautiful, the staff was amazing and the pool was great

there were good selections for breakfast and it was kept clean

in the lobby working with a colleague and we asked the staff if we could lower the volume on the breakfast room tv after the breakfast time was over since there was nobody in the breakfast room

the breakfast was good and the locate was good

nice location and a lot to do. many pools to choose.

breakfast was hot, fresh and delicious

breakfast didn't have a lot of choices but it wasn't bad.

free breakfast

size of room, separate bedroom, kitchen and dining table

the breakfast was delicious and the cuban gal was so sweet and made us feel right at home

beautiful property, large rooms, great location, no charge late check out.

we didn’t get to use the kitchen area but it was complete with dish washer, detergent, sponge, coffee maker etc

i enjoyed the pool view.

had a pool

no room service. and that i didnt have information regarding tours.

esumably because of covid and not wanting to have paper

the hotel was beautiful itself. love the stairs and the pool area.

front construction is ongoing to increase boardwalk and the construction pounding woke me up too early

also didn't like that the pool close at 11 we didn't get back to the hotel until after 11 and want to go to the pool but it

for the price that you are paying, the quality of the food, the wifi, and the facilities as a whole are extremely lacking

the room service menus was

the fridge did not get cold, the phone in the room only work through the speaker and the wifi was very slow

was dead, they had to charge it to let us in, long line because kids buying snacks in same line as check in line, staff didn't bring clean towels after we called

the restaurant & bar closed too early

pool areas is not clean and there is not a kids friendly pool.

the two are kids

wish i had the time for theb pool

the pool was easy acces and the gym was good

great value. good location. free, hot breakfast. convenient parking.

the property was in a good location with a good gym.

the breakfast is wonderful, and tina made it even better with her big smile and morning greeting

gym was terrible, cardio equipment facing a bare wall

the check in receptionist. room service food was delicious.

i thought the breakfast was outstanding

i loved the bar as well as being able to walk along the river

never could get room service

breakfast was amazing, wonderful staff & service

the free breakfast had a great variety, was kept clean and refilled and the breakfast hostess was very

but ok we just headed out to breakfast

breakfast

breakfast was the best

staff was great the breakfast was wonderful and the room and housekeeping staff did a wonderful job with keeping my

room, hot buffet breakfast, nice pool area, close to restaurants, mosh museum, and other attractions

liked the cleanliness, size of the room with the kitchen and the separate living room, and convenient location

breakfast could of had more of a variety.

liked the wifi, very clean gym, swimming pool, other facilities, cleanliness, location is very good, ambiance

location especially for md anderson hospital/clinic or baptist hospital breakfast was ok, the room looked clean

the kids loved the pool!

don t like the pool was in the front of the hotel

all night,people turning the parking garage into a club playing loud music from their vehicles, kids running and screaming through the

no eating around pool sign and kids were eating pizza in pool

wifi exceptional

pool towels very small, lol.

was supposed to be a jacuzzi by the pool

breakfast was amazing!!

the location was great. close to the carnival port. staff was friendly and breakfast was good.

breakfast was good

far from pool area. pool cleanings.

nice big room, lovely pool

summer time and the pool closed before 9pm

the whole kitchen area was nice, i just was not expecting it when i booked the room

the fact that the laundry facilities were free.

the pool was filthy and not usable.

pool view received parking lot view

the pool was not working

weather was a little too chilly for pool, but that was mother nature.

pool not heated but it was fine

gym needs to be severely updated

the room was so roomy. and the breakfast was delicious.

very clean. good breakfast. friendly staff

pool wasn’t clean. everything else about the hotel was perfect!

the swimming pool area was a little shabby.

the breakfast was delicious with many juice and tea options

that covid is under control, bring back better breakfast options

being able to use the gym

breakfast was grab and go due to covid-19. not a problem.

the breakfast syrup didn’t taste right , and no scramble eggs and no different choice of food

the breakfast was amazing. they had vegan omletes

bright interiors, very good breakfast, comfortable beds, welcoming staff, quiet.

comfy bed, friendly helpful desk girl helped me with somewhat confusing wifi sign on

clean, awesome staff. breakfast was really good.

they was a bike show at the hotel so was no parking and was hard to relax with the loud music.

really enjoyed the breakfast

breakfast was decent

the buffet breakfast was varied and delicious

appreciate breakfast

laundry room

pool was not open.

the lady at the food bar in the evening was awesome!

the pool was not clean. it had bugs and stuff from the trees in it.

the room was a nice change, had a small balcony overlooking the pool area.

was the pool was clean, but you constantly move around and push the flowers from the tree out of your way

staff were friendly, we were allowed early check in, the facility was very clean and the beds were comfy

covid is active atm, the pool and some other services are limited or closed

need to provide more laundry facilities - the entire hotel only had one set and it was only using a credit card- at

are there homeless people hanging around the property and come inside to use the laundry facilities at will

the pool is closed

the kids loved the pool

breakfast was wonderful! the room, bed and bath were excellent. staff was very courteous!

it was a very nice room and clean. also the breakfast was very good.

pool was very clean

and i wish i could remember the name of the sweet lady who served us breakfast

microwave the pool was closed and stilled got charge for full service hotel not fair to me or my kids then the cleaning took the towels and didn't return any had to go to desk myself to get

the property was beautiful, especially the outside pool area and gazebo

is always good customer service and they meet all request ,the rooms very clean never yet had breakfast because of the covid 19 but i pretty sure it would also be great

the pool and the snack store.

a muffin, a fruit snack like school kids get, and some coffee and juice (which was very satisfactory)

the kitchen area in our room had a bit of syrup still stuck to counter tops and even chairs.

wecomeing staff , great breakfast variety. close to a grocery store and local restaurants.

the kitchen had all the conveniences needed

the gym and the lobby

free breakfast was good

breakfast was sparse

breakfast could have been a little better to be added in the price

noisy residents in other rooms. loud truck in parking lot right outside our window.

get no sleep me or my kids had people trying to sell me drugs and i do not do drugs and i had my kids with

of homeless people hanging out around the front reception door, in the parking lot and in the local

pool needs to stay open! later but understand the matter

bed was nice pool nice satisfied with the location close restaurants and shopping

was not one thing i could find wrong during our stay other than the breakfast that was offered was only a piece of toast and cereal

went to use the gym and they only had a treadmill and a bike

the front desk and breakfast area staff.

wifi had no protection password i left at 8am came back at 8pm and the room was not cleaned call

not do room service even though we requested at the front desk

through the booking portal about pet fees, and weight restrictions

smell in room, small bathroom with little to no pressure in the water in shower & kids runner up & down the hall at the crack of

the wifi reception wasn t the best

comfy and the bar downstairs

i would have liked to have been able to order food and drinks by the pool.

that the bar was short staff and it took a while to be served.

the lobby bar was nice at the end of a long work day.

pool was not heated, so in the morning or in the afternoon, the pool is still cold, and in the

laundry and breakfast and office space with computers

we arrived on location extra early and they accommodated early check in with no issue

enjoyed the pool and hot tub, just wished there had been more lounge chairs and table w/ chairs

they had a wide variety for breakfast also

we could even walk to get ice cream, which my kids really enjoyed

i liked my spa tub,it was relaxing for the most

there is also a laundry

booked the room with a spa tub and when i arrived the room wasn’t ready and it was available

one was hair in my spa tub

the pool area had trash in it and could've been cleaner.

the pool area is awesome! it even gets sun in the evening. the staff was very friendly.

cold pool water

pool looked green.

the facility had a pool and jacuzzi spa tub on property

pool was too small

breakfast was great we ordered what we wanted and the food was delicious, i really enjoyed the pool its a salt water pool so nice , i am allergic to chlorine

they had a little bar area in the lobby with a pool table and it was really nice

they had a lot to offer if you were looking to socialize with others downstairs between the bar, pool table, lounge area, and pool

loved that they had a pool and the inside had activities to do staff was very

nice decoration, game tables, pool, and terrace

pool closed due to winter, np

the pool was closed and the hotel needed a little spiffying up

location was great and passes to gym were great also

i loved the hot tub, pool, also the jets in the bath tub. very nice hotel in a nice spot.

staff, really clean room, pool was really great

the pet fee is $50 and none refundable which they didn't say when called and asked about it

warmer too liked all the small appliances though only used the coffee maker and ice machine nice breakfast

by my dog (which is all of 3pounds) which was never left in our room at all i did pay the $40 pet fee and to which my dog did not chew that is probably exactly why our room got changed at check

breakfast was feal good good quality good selection

great breakfast ! but for sat @ sunday breakfast should be from 6:00 am to 10:00 am

the staff was friendly, rooms were clean and the breakfast was good

breakfast was great and lady attendant was so sweet

food and service at breakfast was plentiful and cheerful respectively

room had all the ambiance of a middle school gymnasium

excellent breakfast

from the pool to the friendliest staff

convenient location for our purposes, pool, breakfast, spacious room, ample parking.

the breakfast was great, loved the atmosphere and how posh everything looked

the complimentary breakfast was great

the pool was only 3ft deep. the bar drinks were a bit expensive.

handy laundry facilities

later breakfast

only wish the pool was heated lol

clean, great staff, breakfast was excellent! comfortable zero complaints

not at all. even breakfast was great tasting.

fantastic breakfast and the kids loved the pool

was on point from check in to awesome breakfast, the pool was nice

breakfast was great!

if you are going on a cruise and have 5 people (2 kids) the couch bed was terrible and not fit for sleeping on

breakfast was a little limited due to covid but it was still delicious

swimming pool is too small and had lot of chlorine

the showers, the location, and indoor pool.

location pet rules bar patio

staff, the smooth check in, check out process, the breakfast lounge personnel and the best shuttle driver ever (a cuban girl on her birthday) made my stay unforgettable (+)very nice and the decor was lovely, the staff was very nice as well and it was great they had the shuttle service free for the guests (-)they didna ? ? t wake me up when u requested , also there is no shuttle to jax airport

i loved the indoor pool so you could even go swimming in bad weather