pool was amazing too

desk, maintenance, room service, restaurant staff - everyone very polite, knowledgeable and willing to please guests

wifi in rooms not always stable but it promptly solved connectivity with individual router.

wifi great and good very good channels too

asked for a box breakfast but got a box lunch for breakfast because we had to leave @ 6am to get to the airport for

wifi, big room, clean, nice staff

pretty clean and had good wifi signal.

few minutes from the downtown, it was clean and nice, staff very nice and they had hot water and wifi, so i totally recommend this

clean good signal wifi comfortable bed good location

wifi works very well with a good speed

prices are quite expensive at the bar and the pool bar.

good location with free shuttle from the airport, very helpful staff

great pool for kids.

i also had the most amazing salad delivered by room service to my room

staying here & relaxing at the pool was the perfect way to end our trip

wonderful bar n restaurant

quiet, great breakfast buffet, allowed early check in, called massage therapist for me.

rooms are run down and old. needs urgent refurnishing. the gym is tiny tiny.

like the restaurant in the lobby friendly staff and the breakfast bar so good, staff wearing guatemalan clothes makes you feel like you are in guatemala

the gym was awful, small and most of machines out of service

gym is locked unable to access

location is perfect, next to the best dining, shopping and bar area in guat city

clean, spacious nice view to the city the staff very nice friendly and helpful, nice swimming pool and big

was perfect, the breakfast was the best part

lady member of staff who worked at the bar on the evening of our staff was exceptional

breakfast buffet was awesome.

bar was closed all day sunday

are great, location is safe and walkable to the location shopping centre, lovely staff great gym

pool area looks very nice & relaxing

great breakfast buffet. lovely clean hotel, great service.

enjoyed the pool and hot-tub

pool, hot tub, wet sauna, gym equipment beautifully decorated

of the machines in the gym are damaged or unusable

gym is very limited

the omlets available for breakfast were very good

breakfast was delicious and plenty food

the outside roomtop gym was ideal after a long day of travelling late checkout (midday) always appreciated

rooms/beds are very comfortably, very good wifi

they had a casino in the same building and the gave me 200q free to use at the casino, amazing

room, room service and comfortable beds

take an elevator to the parking you had to take a long circuitous route through the camino real next door

same day laundry service, helpful, friendly staff

the pool area was excellent

are pleased with our stay cleanliness , friendly staff, great location, wonderful breakfast lovely

breakfast buffet at the market was phenomenal & included everything you could ever want

the breakfast was fantastic

don t have a bar at the pool, so we didn t enjoy it

the hotel has nice rooms with aircon a pool and a gym and a nice restaurant

excellent location, english speaking staff, restaurant, gym, spa, etc. on site.

could do without casino on premises

bed was comfy sauna and spa were amazing breakfast was good

very good breakfast buffet i love the coffee taste

breakfast was terrific.

with spacious closet and sore of kitchen and a table for two

location friendly staff good breakfast the kitchen net in the room was great

the breakfast was tasty and the rooms comfortable and

free breakfast was great

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the prices of the food are too expensive compare with the prices at the restaurants

for kids - there is a pool, swing set, and laundry available

was a nice hotel , very secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the prices of the food are too expensive

for kids - there is a pool, swing set, and laundry available

it's great for group travel with a full kitchen, living space and dining area

loved the breakfast

breakfast doesn't open until 7pm, so we couldn't have it before leaving to airport

location. breakfast

breakfast needs more variety

the breakfast was very basic and same every day, fried eggs, with 2 pieces of plantain

breakfast was ok, not great.

check-in area / restaurant & bar on the sixth floor are very nice, with amazing views (although confusing to get to)

breakfast, gym (open 24 hours)

location is really nice, they have a rooftop bar and restaurant with nice views of cayalá and other parts of the city

rooms super comfy and also the designs of the bathrooms everything was perfect, i also used the gym and they have the right equipment for a nice workout, they have one of the best balconies with

comfortable place to stay,we booked 2 nights ,also we bought thermal spa and hotel gave for us discounts ,we had dinners in the restaurant and food was delicious ,staff

facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played along the walkways and within the facilities

the pool and hot tub were lovely and warm

the pool kept very warm

nice pool and hot tub area